Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Thank you for your emailPlease contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I tried calling during business hours but always get a automated message for quibids I am not going to leave my personal information on this message machine There is no credit card fraud for this business to protectThey have my information on file that I paid by credit card for an item I returned that they re sent to to me without authorizationI want to be refunded for a damaged item that I do not want, that I inanely was told I would be refunded forI am tired of playing games with this company Final Business Response / [redacted] (4000, 9, 2015/09/24) */ Thank you for your emailPlease contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day
Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ Thank you for your emailUnfortunately in order for Tumbledeal to issue a refund we must confirm with your bank that all disputes against our company have been droppedIn order to do this, please have your bank contact us so that we are able to issue a refund on your accountThank you and have a great day
Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ The customer was sent a return label to return the product backBasically she wanted us to send the new product without sending the old productWhen customer support told them that we need the old item sent back before we can send the new item, the customers boyfriend got on the phone and started yelling at customer support saying they were filing a police report and Revdex.comWe have yet to receive the old watch to replace it with the new watch Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cant believe the childishness of the KID working customer support at tumble dealFirst offI have called them several times to tell them I have my email open and im looking at every email and there is still no instruction from tumble deal on how where to send the $dollar watch and he would just say well we sent it.The kid talked to me and my yr old grandfather like we was juvenile delinquents it was my grandfather whom the watch is for that had words with the kidHis birthday has since passed and he has to leave town so this will probably the last time I ever will see him and I couldn't get him the thing he wanted for his birthday the most even after I promised it to him all year:( I Mailed the cheap watch back ups with the shipping label I finally received from tmble dummies days ago it says they have had it for days so I know they are lying about not having itI have receipts and pics tho so do they really want to play this game Final Business Response / [redacted] (4000, 10, 2015/08/27) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyPlease give us a call at XXX-XXX-XXXX Final Consumer Response / [redacted] (2000, 14, 2015/08/31) */ Received my watch yesterdayThank you Revdex.com, thank you tumble deal
Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ Thank you for your emailPlease contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Received full refund
Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyPlease call customer support at XXX-XXX-XXXXIf you have any other questions, don't hesitate to askThank you and have a good day Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not except the response, prior to my complaint to the Revdex.com I called the customer support number provided by the businessThere were no legitimate excuses for selling a Sevil bracelet in place of a Swarovski braceletIf anyone chooses to check their web site it is very plain that the items listed for bid or not the items receivedThe Swarovski ear rings that I purchased are not genuine either, they are so small and very cheapThis business should not be using Coach and Swarovski names to lure people in an take the money and mail a different item Final Business Response / [redacted] (4000, 10, 2015/12/04) */ After reviewing the accounts it appears that [redacted] was prompted to call in to receive a credit if she was unhappy with her productShe was informed that the item she received was 100% authentic and that this could be easily provenShe has yet to return the item but unfortunately she filed a PayPal dispute on this transaction which means we are now unable to issue her a credit even if she did return the item she was unhappy withIf we were to issue a credit for the return and then lose the PayPal dispute we would get hit with a duplicate refundLike you said, we have prompted her to call in to speak with our Customer Support team multiple times in order to resolve this issue but have yet to hear from her
Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ Thank you for reaching out to Tumble Deal Support! A review of your order indicates the product requested for return was sold as a 'Final Sale' itemUnfortunately this item is not eligible to be returned back to Tumble DealYou can view this information in your order history here: https://www.tumbledeal.com/account/orders/ Simply click on the product title to view the product details where you will see this item is listed as "Final Sale"For further information regarding Tumble Deal's return policy please visit http://www.tumbledeal.com/help/returns If you have any additional questions, please do not hesitate to ask us! Have a great day, ! Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The product description and picture was a complete lieThey had a beautiful pair of earings to "bid" on and the actual product is no where near the quality - advertisingI'm not simply returning them because they don't fit or I don't want them (well, I dont' want them)I want my money back because the company outright lied about the product being offeredIf they would have described the product as, bubble gum machine quality, I would have expected a bubble gum machine quality item to arrive in my mailboxThey are unethical and cheating the consumer Final Business Response / [redacted] (4000, 9, 2015/07/01) */ Thank you for reaching out to Tumble Deal Support! A review of your order indicates the product requested for return was sold as a 'Final Sale' itemUnfortunately this item is not eligible to be returned back to Tumble DealYou can view this information in your order history here: https://www.tumbledeal.com/account/orders/ Simply click on the product title to view the product details where you will see this item is listed as "Final Sale"For further information regarding Tumble Deal's return policy please visit http://www.tumbledeal.com/help/returns If you have any additional questions, please do not hesitate to ask us! Have a great day,
Thank you for reaching out to Tumble Deal Support! A review of your order indicates the product requested for return was sold as a 'Final Sale' itemUnfortunately this item is not eligible to be returned back to Tumble DealYou can view this information in your order history here: https://www.tumbledeal.com/account/orders/ Simply click on the product title to view the product details where you will see this item is listed as "Final Sale"For further information regarding Tumble Deal's return policy please visit http://www.tumbledeal.com/help/returns If you have any additional questions, please do not hesitate to ask us! Have a great day, ! [redacted] Tumble Deal Support
Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe contacted customer on 8/and sent out the return labelShe said she couldn't find it so we asked UPS to resend her label on 8/Today is 9-1-so we are waiting for the response Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't think that they even really read this whole complaintI addressed receiving the label days later and what occurred after that pointThey need to have someone responding to these complaints that can comprehend everything that is statedThe contact that was made with me on August 26th was concerning why I hadn't even received the package yet! It had nothing to do with a return at that point considering I hadn't received it yet, thus I had no idea it was defectiveThey emailed me on the 29th that they would have UPS email me another return label, which was never doneBut at that point it no longer mattered bc I had found the original label that UPS had emailed me on the 27th and I contacted UPS that day and then that's when the problems began as stated in my original complaint hereThere is an obvious breakdown in there communication within there company because I have all the correspondence by email between us and it just shows me that they have no clue what's going on thereObviously their response, by far didn't address ANY of the problem that I clearly stated in my original complaint hereI'm wondering what they are even referring to when they say that "today is 9/and waiting for the response"???? Absolutely clueless!!! Final Business Response / [redacted] (4000, 9, 2015/09/03) */ Thank you for your emailPlease contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day Final Consumer Response / [redacted] (4200, 11, 2015/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contacted the number provided above on 9/at 1:30, after I explained the whole situation, was sent to the voicemail of whomever handles the compliance departmentI was told he was the only one to do soI left a detailed message with the info regarding this Revdex.com complaint and the order number it was concerningI am waiting for a return call, so far I haven't heard anything
Hello,Thank you for your emailPlease contact our Compliance Department at 405-253-so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day.Sincerely, ***Compliance
Initial Business Response /* (1000, 5, 2015/08/05) */
Thank you for reaching out to Tumble Deal Support! A review of your order indicates the product requested for return was sold as a 'Final Sale' itemUnfortunately this item is not eligible to be returned back to Tumble DealYou can view this
information in your order history here:
https://www.tumbledeal.com/account/orders/ Simply click on the product title to view the product details where you will see this item is listed as "Final Sale"For further information regarding Tumble Deal's return policy please visit http://www.tumbledeal.com/help/returns
If you have any additional questions, please do not hesitate to ask us! Have a great day, !
Initial Consumer Rebuttal /* (3000, 7, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ordered a MKF purseI did not receive MKF purseNo where is the emblem...not on outside or on liningIt is a poor substitute I have designer purses and this is not one..It is very very cheap made
As far as final sale...I did not get what I ordered and my paperwork says" for return or exchanges, please contact customer support." NOT FINAL SALE
PSyou can not get into order as stated by the companyI have tried seveal times
Final Consumer Response /* (4200, 11, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the company only wants to give me store creditI do not want to order anything else from this company and that is what they are forcing me to do.What happens if the purchase is a cheat just like this
Final Business Response /* (4000, 14, 2015/08/14) */
Thank you for your emailPlease contact our Compliance Department XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day
Hi ,
Thank you for reaching out to Tumble Deal Support! A review of your
order
indicates the product requested for return was sold as a 'Final Sale' item
Unfortunately this item is not eligible to be returned back to Tumble DealYou
can view this information in your order history here:
https://www.tumbledeal.com/account/orders/Simply click on the product title to view the
product details where you will see this item is listed as "Final
Sale"For further information regarding Tumble Deal's return policy
please visithttp://www.tumbledeal.com/help/returns
If you have any additional questions, please do not hesitate to ask us! Have a
great day, !
***
Tumble Deal Support
Initial Business Response /* (1000, 5, 2015/06/08) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe would like to apologize for any inconvenience and please feel free to
contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day
Initial Consumer Rebuttal /* (3000, 7, 2015/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This reply is nothing like the response that I received when I tried to contact this companyAt this point, I want a postage paid return label and refund for these fake purses
Final Business Response /* (4000, 9, 2015/06/09) */
We would again like to express that we are sorry to hear that your recent experience while using our site was not idealWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day
Initial Business Response /* (1000, 5, 2015/11/25) */
Thank you for your emailPlease contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the
interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day
Initial Consumer Rebuttal /* (2000, 7, 2015/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received 50% in store credit
Initial Business Response /* (1000, 5, 2015/12/01) */
Thank you for your emailPlease contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the
interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day
Initial Consumer Rebuttal /* (3000, 7, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
12/2/- Called the Compliance Depart at XXX-XXX-XXXX as stated in the email
spoke with *** who refused to give me a full refund and told me that I could only get a store creditWhy the heck would I want a store credit for defective product when I will NEVER use their website againWhat can I do with a CREDIT in this situation? So, they have the right to keep my money? What is the next step? How is it lawful to keep my money for their product that was poorly represented and fell apartI want a FULL REFUND and nothing lessI will happily refund the earrings with the stones that fell out of the socketI DO NOT want to pay a fee for the return of the earrings or any restocking feeIn addition, getting to the Compliance Deptwas an issue because it connects to Quibits and I was transferred twice to get to Tumbledeal, their customer service sucks as well as the companyI am beyond ***!!!
Final Business Response /* (4000, 10, 2015/12/03) */
Thank you for reaching out to Tumble Deal Support! A review of your order indicates the product requested for return was sold as a 'Final Sale' itemUnfortunately this item is not eligible to be returned back to Tumble DealYou can view this information in your order history here:
https://www.tumbledeal.com/account/orders/ Simply click on the product title to view the product details where you will see this item is listed as "Final Sale"For further information regarding Tumble Deal's return policy please visit http://www.tumbledeal.com/help/returns
If you have any additional questions, please do not hesitate to ask us! Have a great day, !
Initial Business Response /* (1000, 5, 2015/06/18) */
Thank you for reaching out to Tumble Deal Support! A review of your order indicates the product requested for return was sold as a 'Final Sale' itemUnfortunately this item is not eligible to be returned back to Tumble DealYou can view this
information in your order history here:
https://www.tumbledeal.com/account/orders/ Simply click on the product title to view the product details where you will see this item is listed as "Final Sale"For further information regarding Tumble Deal's return policy please visit http://www.tumbledeal.com/help/returns
If you have any additional questions, please do not hesitate to ask us! Have a great day, !
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response because it was never noted that item was a final saleHad it been, why would they refund $minus 10% of my payment? As I've said before TunbleDeal,LLC need to be investigatedThey are liars
Initial Business Response /* (1000, 5, 2015/09/22) */
Thank you for your emailPlease contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the
interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day
Initial Business Response /* (1000, 7, 2015/08/05) */
Thank you for reaching out to Tumble Deal Support! A review of your order indicates the product requested for return was sold as a 'Final Sale' itemUnfortunately this item is not eligible to be returned back to Tumble DealYou can view this
information in your order history here:
https://www.tumbledeal.com/account/orders/ Simply click on the product title to view the product details where you will see this item is listed as "Final Sale"For further information regarding Tumble Deal's return policy please visit http://www.tumbledeal.com/help/returns
If you have any additional questions, please do not hesitate to ask us! Have a great day, !
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/11/17) */
Thank you for your email. Please contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the...
interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response has nothing to do with my complaint. It sounds like a form letter and requires a phone call to the "compliance department" to even register a complaint. This isn't about credit card fraud, it's about marketing fraud. The company advertises Designer Handbags like Michael Kors and Coach, but when you "bid" on handbags it never says it's NOT a designer bag (it's a knockoff) and they never tell you, you cannot return handbags after being duped into overpaying for a cheap imitation.
Final Business Response /* (4000, 10, 2015/12/08) */
After reviewing the accounts it appears that [redacted] was prompted to call in to receive a credit if she was unhappy with her product. She was informed that the item she received was 100% authentic and that this could be easily proven. She has yet to return the item but unfortunately she filed a PayPal dispute on this transaction which means we are now unable to issue her a credit even if she did return the item she was unhappy with. If we were to issue a credit for the return and then lose the PayPal dispute we would get hit with a duplicate refund. Like you said, we have prompted her to call in to speak with our Customer Support team multiple times in order to resolve this issue but have yet to hear from her.
Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Thank you for your emailPlease contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I tried calling during business hours but always get a automated message for quibids I am not going to leave my personal information on this message machine There is no credit card fraud for this business to protectThey have my information on file that I paid by credit card for an item I returned that they re sent to to me without authorizationI want to be refunded for a damaged item that I do not want, that I inanely was told I would be refunded forI am tired of playing games with this company Final Business Response / [redacted] (4000, 9, 2015/09/24) */ Thank you for your emailPlease contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day
Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ Thank you for your emailUnfortunately in order for Tumbledeal to issue a refund we must confirm with your bank that all disputes against our company have been droppedIn order to do this, please have your bank contact us so that we are able to issue a refund on your accountThank you and have a great day
Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ The customer was sent a return label to return the product backBasically she wanted us to send the new product without sending the old productWhen customer support told them that we need the old item sent back before we can send the new item, the customers boyfriend got on the phone and started yelling at customer support saying they were filing a police report and Revdex.comWe have yet to receive the old watch to replace it with the new watch Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cant believe the childishness of the KID working customer support at tumble dealFirst offI have called them several times to tell them I have my email open and im looking at every email and there is still no instruction from tumble deal on how where to send the $dollar watch and he would just say well we sent it.The kid talked to me and my yr old grandfather like we was juvenile delinquents it was my grandfather whom the watch is for that had words with the kidHis birthday has since passed and he has to leave town so this will probably the last time I ever will see him and I couldn't get him the thing he wanted for his birthday the most even after I promised it to him all year:( I Mailed the cheap watch back ups with the shipping label I finally received from tmble dummies days ago it says they have had it for days so I know they are lying about not having itI have receipts and pics tho so do they really want to play this game Final Business Response / [redacted] (4000, 10, 2015/08/27) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyPlease give us a call at XXX-XXX-XXXX Final Consumer Response / [redacted] (2000, 14, 2015/08/31) */ Received my watch yesterdayThank you Revdex.com, thank you tumble deal
Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ Thank you for your emailPlease contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Received full refund
Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyPlease call customer support at XXX-XXX-XXXXIf you have any other questions, don't hesitate to askThank you and have a good day Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not except the response, prior to my complaint to the Revdex.com I called the customer support number provided by the businessThere were no legitimate excuses for selling a Sevil bracelet in place of a Swarovski braceletIf anyone chooses to check their web site it is very plain that the items listed for bid or not the items receivedThe Swarovski ear rings that I purchased are not genuine either, they are so small and very cheapThis business should not be using Coach and Swarovski names to lure people in an take the money and mail a different item Final Business Response / [redacted] (4000, 10, 2015/12/04) */ After reviewing the accounts it appears that [redacted] was prompted to call in to receive a credit if she was unhappy with her productShe was informed that the item she received was 100% authentic and that this could be easily provenShe has yet to return the item but unfortunately she filed a PayPal dispute on this transaction which means we are now unable to issue her a credit even if she did return the item she was unhappy withIf we were to issue a credit for the return and then lose the PayPal dispute we would get hit with a duplicate refundLike you said, we have prompted her to call in to speak with our Customer Support team multiple times in order to resolve this issue but have yet to hear from her
Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ Thank you for reaching out to Tumble Deal Support! A review of your order indicates the product requested for return was sold as a 'Final Sale' itemUnfortunately this item is not eligible to be returned back to Tumble DealYou can view this information in your order history here: https://www.tumbledeal.com/account/orders/ Simply click on the product title to view the product details where you will see this item is listed as "Final Sale"For further information regarding Tumble Deal's return policy please visit http://www.tumbledeal.com/help/returns If you have any additional questions, please do not hesitate to ask us! Have a great day, ! Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The product description and picture was a complete lieThey had a beautiful pair of earings to "bid" on and the actual product is no where near the quality - advertisingI'm not simply returning them because they don't fit or I don't want them (well, I dont' want them)I want my money back because the company outright lied about the product being offeredIf they would have described the product as, bubble gum machine quality, I would have expected a bubble gum machine quality item to arrive in my mailboxThey are unethical and cheating the consumer Final Business Response / [redacted] (4000, 9, 2015/07/01) */ Thank you for reaching out to Tumble Deal Support! A review of your order indicates the product requested for return was sold as a 'Final Sale' itemUnfortunately this item is not eligible to be returned back to Tumble DealYou can view this information in your order history here: https://www.tumbledeal.com/account/orders/ Simply click on the product title to view the product details where you will see this item is listed as "Final Sale"For further information regarding Tumble Deal's return policy please visit http://www.tumbledeal.com/help/returns If you have any additional questions, please do not hesitate to ask us! Have a great day,
Thank you for reaching out to Tumble Deal Support! A review of your order indicates the product requested for return was sold as a 'Final Sale' itemUnfortunately this item is not eligible to be returned back to Tumble DealYou can view this information in your order history here: https://www.tumbledeal.com/account/orders/ Simply click on the product title to view the product details where you will see this item is listed as "Final Sale"For further information regarding Tumble Deal's return policy please visit http://www.tumbledeal.com/help/returns If you have any additional questions, please do not hesitate to ask us! Have a great day, ! [redacted] Tumble Deal Support
Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe contacted customer on 8/and sent out the return labelShe said she couldn't find it so we asked UPS to resend her label on 8/Today is 9-1-so we are waiting for the response Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't think that they even really read this whole complaintI addressed receiving the label days later and what occurred after that pointThey need to have someone responding to these complaints that can comprehend everything that is statedThe contact that was made with me on August 26th was concerning why I hadn't even received the package yet! It had nothing to do with a return at that point considering I hadn't received it yet, thus I had no idea it was defectiveThey emailed me on the 29th that they would have UPS email me another return label, which was never doneBut at that point it no longer mattered bc I had found the original label that UPS had emailed me on the 27th and I contacted UPS that day and then that's when the problems began as stated in my original complaint hereThere is an obvious breakdown in there communication within there company because I have all the correspondence by email between us and it just shows me that they have no clue what's going on thereObviously their response, by far didn't address ANY of the problem that I clearly stated in my original complaint hereI'm wondering what they are even referring to when they say that "today is 9/and waiting for the response"???? Absolutely clueless!!! Final Business Response / [redacted] (4000, 9, 2015/09/03) */ Thank you for your emailPlease contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day Final Consumer Response / [redacted] (4200, 11, 2015/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contacted the number provided above on 9/at 1:30, after I explained the whole situation, was sent to the voicemail of whomever handles the compliance departmentI was told he was the only one to do soI left a detailed message with the info regarding this Revdex.com complaint and the order number it was concerningI am waiting for a return call, so far I haven't heard anything
Hello,Thank you for your emailPlease contact our Compliance Department at 405-253-so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day.Sincerely, ***Compliance
Initial Business Response /* (1000, 5, 2015/08/05) */
Thank you for reaching out to Tumble Deal Support! A review of your order indicates the product requested for return was sold as a 'Final Sale' itemUnfortunately this item is not eligible to be returned back to Tumble DealYou can view this
information in your order history here:
https://www.tumbledeal.com/account/orders/ Simply click on the product title to view the product details where you will see this item is listed as "Final Sale"For further information regarding Tumble Deal's return policy please visit http://www.tumbledeal.com/help/returns
If you have any additional questions, please do not hesitate to ask us! Have a great day, !
Initial Consumer Rebuttal /* (3000, 7, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ordered a MKF purseI did not receive MKF purseNo where is the emblem...not on outside or on liningIt is a poor substitute I have designer purses and this is not one..It is very very cheap made
As far as final sale...I did not get what I ordered and my paperwork says" for return or exchanges, please contact customer support." NOT FINAL SALE
PSyou can not get into order as stated by the companyI have tried seveal times
Final Consumer Response /* (4200, 11, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the company only wants to give me store creditI do not want to order anything else from this company and that is what they are forcing me to do.What happens if the purchase is a cheat just like this
Final Business Response /* (4000, 14, 2015/08/14) */
Thank you for your emailPlease contact our Compliance Department XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day
Hi ,
Thank you for reaching out to Tumble Deal Support! A review of your
order
indicates the product requested for return was sold as a 'Final Sale' item
Unfortunately this item is not eligible to be returned back to Tumble DealYou
can view this information in your order history here:
https://www.tumbledeal.com/account/orders/Simply click on the product title to view the
product details where you will see this item is listed as "Final
Sale"For further information regarding Tumble Deal's return policy
please visithttp://www.tumbledeal.com/help/returns
If you have any additional questions, please do not hesitate to ask us! Have a
great day, !
***
Tumble Deal Support
Initial Business Response /* (1000, 5, 2015/06/08) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe would like to apologize for any inconvenience and please feel free to
contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day
Initial Consumer Rebuttal /* (3000, 7, 2015/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This reply is nothing like the response that I received when I tried to contact this companyAt this point, I want a postage paid return label and refund for these fake purses
Final Business Response /* (4000, 9, 2015/06/09) */
We would again like to express that we are sorry to hear that your recent experience while using our site was not idealWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day
Initial Business Response /* (1000, 5, 2015/11/25) */
Thank you for your emailPlease contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the
interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day
Initial Consumer Rebuttal /* (2000, 7, 2015/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received 50% in store credit
Initial Business Response /* (1000, 5, 2015/12/01) */
Thank you for your emailPlease contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the
interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day
Initial Consumer Rebuttal /* (3000, 7, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
12/2/- Called the Compliance Depart at XXX-XXX-XXXX as stated in the email
spoke with *** who refused to give me a full refund and told me that I could only get a store creditWhy the heck would I want a store credit for defective product when I will NEVER use their website againWhat can I do with a CREDIT in this situation? So, they have the right to keep my money? What is the next step? How is it lawful to keep my money for their product that was poorly represented and fell apartI want a FULL REFUND and nothing lessI will happily refund the earrings with the stones that fell out of the socketI DO NOT want to pay a fee for the return of the earrings or any restocking feeIn addition, getting to the Compliance Deptwas an issue because it connects to Quibits and I was transferred twice to get to Tumbledeal, their customer service sucks as well as the companyI am beyond ***!!!
Final Business Response /* (4000, 10, 2015/12/03) */
Thank you for reaching out to Tumble Deal Support! A review of your order indicates the product requested for return was sold as a 'Final Sale' itemUnfortunately this item is not eligible to be returned back to Tumble DealYou can view this information in your order history here:
https://www.tumbledeal.com/account/orders/ Simply click on the product title to view the product details where you will see this item is listed as "Final Sale"For further information regarding Tumble Deal's return policy please visit http://www.tumbledeal.com/help/returns
If you have any additional questions, please do not hesitate to ask us! Have a great day, !
Initial Business Response /* (1000, 5, 2015/06/18) */
Thank you for reaching out to Tumble Deal Support! A review of your order indicates the product requested for return was sold as a 'Final Sale' itemUnfortunately this item is not eligible to be returned back to Tumble DealYou can view this
information in your order history here:
https://www.tumbledeal.com/account/orders/ Simply click on the product title to view the product details where you will see this item is listed as "Final Sale"For further information regarding Tumble Deal's return policy please visit http://www.tumbledeal.com/help/returns
If you have any additional questions, please do not hesitate to ask us! Have a great day, !
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response because it was never noted that item was a final saleHad it been, why would they refund $minus 10% of my payment? As I've said before TunbleDeal,LLC need to be investigatedThey are liars
Initial Business Response /* (1000, 5, 2015/09/22) */
Thank you for your emailPlease contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the
interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day
Initial Business Response /* (1000, 7, 2015/08/05) */
Thank you for reaching out to Tumble Deal Support! A review of your order indicates the product requested for return was sold as a 'Final Sale' itemUnfortunately this item is not eligible to be returned back to Tumble DealYou can view this
information in your order history here:
https://www.tumbledeal.com/account/orders/ Simply click on the product title to view the product details where you will see this item is listed as "Final Sale"For further information regarding Tumble Deal's return policy please visit http://www.tumbledeal.com/help/returns
If you have any additional questions, please do not hesitate to ask us! Have a great day, !
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/11/17) */
Thank you for your email. Please contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the...
interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response has nothing to do with my complaint. It sounds like a form letter and requires a phone call to the "compliance department" to even register a complaint. This isn't about credit card fraud, it's about marketing fraud. The company advertises Designer Handbags like Michael Kors and Coach, but when you "bid" on handbags it never says it's NOT a designer bag (it's a knockoff) and they never tell you, you cannot return handbags after being duped into overpaying for a cheap imitation.
Final Business Response /* (4000, 10, 2015/12/08) */
After reviewing the accounts it appears that [redacted] was prompted to call in to receive a credit if she was unhappy with her product. She was informed that the item she received was 100% authentic and that this could be easily proven. She has yet to return the item but unfortunately she filed a PayPal dispute on this transaction which means we are now unable to issue her a credit even if she did return the item she was unhappy with. If we were to issue a credit for the return and then lose the PayPal dispute we would get hit with a duplicate refund. Like you said, we have prompted her to call in to speak with our Customer Support team multiple times in order to resolve this issue but have yet to hear from her.