Sent: Friday, June 19, 2015 8:43 AM To: drteam Subject: Revdex.com Case # [redacted] Revdex.com Case ID [redacted] Product: [redacted] Refrigerator Order Number: 300 I refer to the letter of [redacted] relating to her complaint of our warranty terms. On January 28th 2015, [redacted],...
daughter of [redacted], came to the store to buy a [redacted] refrigerator for $700 including the delivery fee. [redacted] came back on February 2, 2015 to purchase an ** washer and dryer set. [redacted] called us on March 2, 2015 to inform us that the refrigerator had stopped cooling. We sent the technician to her home. The technician reported that he stopped a leak of Freon and he filled it back up. She called us again on Thursday March 19, 2015 because the refrigerator’s ice maker was neither making nor dispensing ice. She asked if we could replace the refrigerator because she did not like having problems with it. We told her that she could come by the store to pick another one. Our policy states that we do not do refunds or returns, but we make exchanges when the said appliance cannot be repaired. We do not charge any extra fees on the exchange if the replacement is of the same value. [redacted] came the next day, Friday March 20, 2015. She chose to get a [redacted] Door refrigerator that we were selling for $1400. Since she was our customer and because of the previous inconvenience we reduced $100 off the price. She paid a $600 difference taking by account that she had paid $700 for the previous refrigerator. [redacted] called us April 6th, to let us know that the freezer was cooling but it was not freezing. We sent the technician, who filled it up with Freon and stopped a leak. We received a call from [redacted] because the freezer would still cool but not freeze, we sent the technician Friday June 5th. She called us again to let us know that the freezer was still having the same problem and that the technician did not fix her washer. When she called the previous time, she did not mention to us the problem with her washer because she said she wanted to wait until he was there so he could fix that issue the same day. The ** front load washer was not draining the water from the detergent drawer. Since we were not aware of the situation, we sent out the same technician who is not trained in front load washer machine repairs. She asked for us not to send the same technician again. The owner hired another technician to go with him on June 11th, and together they found the problem. They replaced Supco Filter Driers among other parts, and did service on the refrigerator. They also checked the washer and they reported that it was working fine. Our warranty terms are the following: first month covers everything, parts and labor, second and third month cover only labor. Despite the fact that Mrs. [redacted]’s first month of warranty had passed already, we did not charge her for any of the parts replaced. We are very saddened to find out her disappointment at how we managed the situation through this complaint. We must point out that we always sent the technician to her house as soon as we were able to, we did not ignore her phone calls and if we missed any calls from [redacted] was due to the fact that no one was available in the office to answer her call, so we returned her missed calls as soon as possible. Unfortunately, we cannot issue a refund because the refrigerator was clearly sold under a contract stating “Product sold in as is condition. All sales are final. No cash refunds.” Throughout the store there are several signs that state our policy and at the top of every receipt it clearly states it again. [redacted] and [redacted] signed at the bottom of the receipts agreeing to our terms and conditions. Sincerely, Kenia E[redacted]
Initial Business Response /* (1000, 5, 2015/11/25) */
Thank you for your email. Please contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the...
interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received full refund
Initial Business Response /* (1000, 5, 2015/10/29) */
Thank you for your email. Please contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the...
interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke with [redacted] on 11/10/15 who will expedited the credit on my credit card for the total charge for the item I returned.
Initial Business Response /* (1000, 5, 2015/11/06) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. Please call customer support at XXX-XXX-XXXX. If you have any other...
questions, don't hesitate to ask. Thank you and have a good day.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not except the response, prior to my complaint to the Revdex.com I called the customer support number provided by the business. There were no legitimate excuses for selling a Sevil bracelet in place of a Swarovski bracelet. If anyone chooses to check their web site it is very plain that the items listed for bid or not the items received. The Swarovski ear rings that I purchased are not genuine either, they are so small and very cheap. This business should not be using Coach and Swarovski names to lure people in an take the money and mail a different item.
Final Business Response /* (4000, 10, 2015/12/04) */
After reviewing the accounts it appears that [redacted] was prompted to call in to receive a credit if she was unhappy with her product. She was informed that the item she received was 100% authentic and that this could be easily proven. She has yet to return the item but unfortunately she filed a PayPal dispute on this transaction which means we are now unable to issue her a credit even if she did return the item she was unhappy with. If we were to issue a credit for the return and then lose the PayPal dispute we would get hit with a duplicate refund. Like you said, we have prompted her to call in to speak with our Customer Support team multiple times in order to resolve this issue but have yet to hear from her.
Thank you for your email. Please contact our Compliance Department at [redacted] so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only...
protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Initial Business Response /* (1000, 5, 2016/01/20) */
Thank you for your email. Please contact our Compliance Department at XXX-XXX-XXXX
so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the...
interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Several contact were made with business to close this matter and several employees said they were working the issue yet no updates or response was received since I made contact on December 8.As stated in complaint my resolution to this issue is that I receive a full refund for merchandise I returned ($290.39).
Final Business Response /* (4000, 9, 2016/01/26) */
Thank you for your email. Please contact our Compliance Department at XXX-XXX-XXXX
so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Initial Business Response /* (1000, 5, 2015/12/17) */
Thank you for your email. Unfortunately in order for Tumbledeal to issue a refund we must confirm with your bank that all disputes against our company have been dropped. In order to do this, please have your bank contact us so that we are able...
to issue a refund on your account. Thank you and have a great day
Thank you for reaching out to Tumble Deal Support! A review of your order indicates the product requested for return was sold as a 'Final Sale' item. Unfortunately this item is not eligible to be returned back to Tumble Deal. You can view this information in your order history here:...
https://www.tumbledeal.com/account/orders/ Simply click on the product title to view the product details where you will see this item is listed as "Final Sale". For further information regarding Tumble Deal's return policy please visit http://www.tumbledeal.com/help/returns.
If you have any additional questions, please do not hesitate to ask us! Have a great day, !
[redacted]
Tumble Deal Support
Initial Business Response /* (1000, 5, 2016/01/11) */
Thank you for your email. All items sold on tumbledeal.com are certified authentic. If you have any questions feel free to contact us. Thank you and have a great day
Initial Consumer Rebuttal /* (3000, 7, 2016/01/12) */
(The consumer...
indicated he/she DID NOT accept the response from the business.)
Cause all Micheal Kors bags have his logo on the inside and this one doesnt
Final Business Response /* (4000, 9, 2016/01/14) */
Thank you for your email. Please contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Thank you for your email. Please contact our Compliance Department at [redacted] so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Initial Business Response /* (1000, 5, 2015/08/26) */
The customer was sent a return label to return the product back. Basically she wanted us to send the new product without sending the old product. When customer support told them that we need the old item sent back before we can send the new...
item, the customers boyfriend got on the phone and started yelling at customer support saying they were filing a police report and Revdex.com. We have yet to receive the old watch to replace it with the new watch.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I cant believe the childishness of the KID working customer support at tumble deal. First offI have called them several times to tell them I have my email open and im looking at every email and there is still no instruction from tumble deal on how where to send the $20 dollar watch and he would just say well we sent it.The kid talked to me and my 85 yr old grandfather like we was juvenile delinquents it was my grandfather whom the watch is for that had words with the kid. His birthday has since passed and he has to leave town so this will probably the last time I ever will see him and I couldn't get him the thing he wanted for his birthday the most even after I promised it to him all year:( I Mailed the cheap watch back ups with the shipping label I finally received from tmble dummies 4 days ago it says they have had it for 2 days so I know they are lying about not having it. I have receipts and pics tho so do they really want to play this game.
Final Business Response /* (4000, 10, 2015/08/27) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. Please give us a call at XXX-XXX-XXXX
Final Consumer Response /* (2000, 14, 2015/08/31) */
Received my watch yesterday. Thank you Revdex.com, thank you tumble deal
Initial Business Response /* (1000, 5, 2015/09/01) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We contacted customer on 8/26 and sent out the return label. She said she...
couldn't find it so we asked UPS to resend her label on 8/31. Today is 9-1-15 so we are waiting for the response.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't think that they even really read this whole complaint. I addressed receiving the label 2 days later and what occurred after that point. They need to have someone responding to these complaints that can comprehend everything that is stated. The contact that was made with me on August 26th was concerning why I hadn't even received the package yet! It had nothing to do with a return at that point considering I hadn't received it yet, thus I had no idea it was defective. They emailed me on the 29th that they would have UPS email me another return label, which was never done. But at that point it no longer mattered bc I had found the original label that UPS had emailed me on the 27th and I contacted UPS that day and then that's when the problems began as stated in my original complaint here. There is an obvious breakdown in there communication within there company because I have all the correspondence by email between us and it just shows me that they have no clue what's going on there. Obviously their response, by far didn't address ANY of the problem that I clearly stated in my original complaint here. I'm wondering what they are even referring to when they say that "today is 9/1 and waiting for the response"???? Absolutely clueless!!!
Final Business Response /* (4000, 9, 2015/09/03) */
Thank you for your email. Please contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Final Consumer Response /* (4200, 11, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted the number provided above on 9/4 at 1:30, after I explained the whole situation, was sent to the voicemail of whomever handles the compliance department. I was told he was the only one to do so. I left a detailed message with the info regarding this Revdex.com complaint and the order number it was concerning. I am waiting for a return call, so far I haven't heard anything.
Hello,Thank you for your email. Please contact our Compliance Department at 405-253-3883 so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not...
only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.Sincerely, [redacted]Compliance
Initial Business Response /* (1000, 5, 2015/09/14) */
Thank you for your email. Please contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the...
interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried calling during business hours but always get a automated message for quibids.
I am not going to leave my personal information on this message machine.
There is no credit card fraud for this business to protect. They have my information on file that I paid by credit card for an item I returned that they re sent to to me without authorization. I want to be refunded for a damaged item that I do not want, that I inanely was told I would be refunded for. I am tired of playing games with this company.
Final Business Response /* (4000, 9, 2015/09/24) */
Thank you for your email. Please contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Hello,Thank you for your email. Please contact Customer Support at [redacted] so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only...
protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.Sincerely,[redacted]Compliance
Initial Business Response /* (1000, 5, 2015/05/26) */
Thank you for reaching out to Tumble Deal Support! A review of your order indicates the product requested for return was sold as a 'Final Sale' item. Unfortunately this item is not eligible to be returned back to Tumble Deal. You can view this...
information in your order history here:
https://www.tumbledeal.com/account/orders/ Simply click on the product title to view the product details where you will see this item is listed as "Final Sale". For further information regarding Tumble Deal's return policy please visit http://www.tumbledeal.com/help/returns.
If you have any additional questions, please do not hesitate to ask us! Have a great day, !
Initial Business Response /* (1000, 5, 2016/01/14) */
Thank you for your email. Please contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the...
interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Initial Business Response /* (1000, 5, 2015/06/25) */
Thank you for reaching out to Tumble Deal Support! A review of your order indicates the product requested for return was sold as a 'Final Sale' item. Unfortunately this item is not eligible to be returned back to Tumble Deal. You can view this...
information in your order history here:
https://www.tumbledeal.com/account/orders/ Simply click on the product title to view the product details where you will see this item is listed as "Final Sale". For further information regarding Tumble Deal's return policy please visit http://www.tumbledeal.com/help/returns.
If you have any additional questions, please do not hesitate to ask us! Have a great day, !
Initial Consumer Rebuttal /* (3000, 7, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The product description and picture was a complete lie. They had a beautiful pair of earings to "bid" on and the actual product is no where near the quality - false advertising. I'm not simply returning them because they don't fit or I don't want them (well, I dont' want them). I want my money back because the company outright lied about the product being offered. If they would have described the product as, bubble gum machine quality, I would have expected a bubble gum machine quality item to arrive in my mailbox. They are unethical and cheating the consumer.
Final Business Response /* (4000, 9, 2015/07/01) */
Thank you for reaching out to Tumble Deal Support! A review of your order indicates the product requested for return was sold as a 'Final Sale' item. Unfortunately this item is not eligible to be returned back to Tumble Deal. You can view this information in your order history here:
https://www.tumbledeal.com/account/orders/ Simply click on the product title to view the product details where you will see this item is listed as "Final Sale". For further information regarding Tumble Deal's return policy please visit http://www.tumbledeal.com/help/returns.
If you have any additional questions, please do not hesitate to ask us! Have a great day,
Hello, Thank you for reaching out to Tumble Deal Support! A review of your order indicates the product requested for return was sold as a 'Final Sale' item. Unfortunately this item is not eligible to be returned back to Tumble Deal. You can view this information in your order history here:...
https://www.tumbledeal.com/account/orders/Simply click on the product title to view the product details where you will see this item is listed as "Final Sale". For further information regarding Tumble Deal's return policy please visithttp://www.tumbledeal.com/help/returns. If you have any additional questions, please do not hesitate to ask us! Have a great day, ! [redacted] Tumble Deal Support
Sent: Friday, June 19, 2015 8:43 AM To: drteam Subject: Revdex.com Case # [redacted] Revdex.com Case ID [redacted] Product: [redacted] Refrigerator Order Number: 300 I refer to the letter of [redacted] relating to her complaint of our warranty terms. On January 28th 2015, [redacted],...
daughter of [redacted], came to the store to buy a [redacted] refrigerator for $700 including the delivery fee. [redacted] came back on February 2, 2015 to purchase an ** washer and dryer set. [redacted] called us on March 2, 2015 to inform us that the refrigerator had stopped cooling. We sent the technician to her home. The technician reported that he stopped a leak of Freon and he filled it back up. She called us again on Thursday March 19, 2015 because the refrigerator’s ice maker was neither making nor dispensing ice. She asked if we could replace the refrigerator because she did not like having problems with it. We told her that she could come by the store to pick another one. Our policy states that we do not do refunds or returns, but we make exchanges when the said appliance cannot be repaired. We do not charge any extra fees on the exchange if the replacement is of the same value. [redacted] came the next day, Friday March 20, 2015. She chose to get a [redacted] Door refrigerator that we were selling for $1400. Since she was our customer and because of the previous inconvenience we reduced $100 off the price. She paid a $600 difference taking by account that she had paid $700 for the previous refrigerator. [redacted] called us April 6th, to let us know that the freezer was cooling but it was not freezing. We sent the technician, who filled it up with Freon and stopped a leak. We received a call from [redacted] because the freezer would still cool but not freeze, we sent the technician Friday June 5th. She called us again to let us know that the freezer was still having the same problem and that the technician did not fix her washer. When she called the previous time, she did not mention to us the problem with her washer because she said she wanted to wait until he was there so he could fix that issue the same day. The ** front load washer was not draining the water from the detergent drawer. Since we were not aware of the situation, we sent out the same technician who is not trained in front load washer machine repairs. She asked for us not to send the same technician again. The owner hired another technician to go with him on June 11th, and together they found the problem. They replaced Supco Filter Driers among other parts, and did service on the refrigerator. They also checked the washer and they reported that it was working fine. Our warranty terms are the following: first month covers everything, parts and labor, second and third month cover only labor. Despite the fact that Mrs. [redacted]’s first month of warranty had passed already, we did not charge her for any of the parts replaced. We are very saddened to find out her disappointment at how we managed the situation through this complaint. We must point out that we always sent the technician to her house as soon as we were able to, we did not ignore her phone calls and if we missed any calls from [redacted] was due to the fact that no one was available in the office to answer her call, so we returned her missed calls as soon as possible. Unfortunately, we cannot issue a refund because the refrigerator was clearly sold under a contract stating “Product sold in as is condition. All sales are final. No cash refunds.” Throughout the store there are several signs that state our policy and at the top of every receipt it clearly states it again. [redacted] and [redacted] signed at the bottom of the receipts agreeing to our terms and conditions. Sincerely, Kenia E[redacted]
Initial Business Response /* (1000, 5, 2015/11/25) */
Thank you for your email. Please contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the...
interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received full refund
Initial Business Response /* (1000, 5, 2015/10/29) */
Thank you for your email. Please contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the...
interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke with [redacted] on 11/10/15 who will expedited the credit on my credit card for the total charge for the item I returned.
Initial Business Response /* (1000, 5, 2015/11/06) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. Please call customer support at XXX-XXX-XXXX. If you have any other...
questions, don't hesitate to ask. Thank you and have a good day.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not except the response, prior to my complaint to the Revdex.com I called the customer support number provided by the business. There were no legitimate excuses for selling a Sevil bracelet in place of a Swarovski bracelet. If anyone chooses to check their web site it is very plain that the items listed for bid or not the items received. The Swarovski ear rings that I purchased are not genuine either, they are so small and very cheap. This business should not be using Coach and Swarovski names to lure people in an take the money and mail a different item.
Final Business Response /* (4000, 10, 2015/12/04) */
After reviewing the accounts it appears that [redacted] was prompted to call in to receive a credit if she was unhappy with her product. She was informed that the item she received was 100% authentic and that this could be easily proven. She has yet to return the item but unfortunately she filed a PayPal dispute on this transaction which means we are now unable to issue her a credit even if she did return the item she was unhappy with. If we were to issue a credit for the return and then lose the PayPal dispute we would get hit with a duplicate refund. Like you said, we have prompted her to call in to speak with our Customer Support team multiple times in order to resolve this issue but have yet to hear from her.
Thank you for your email. Please contact our Compliance Department at [redacted] so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only...
protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Initial Business Response /* (1000, 5, 2016/01/20) */
Thank you for your email. Please contact our Compliance Department at XXX-XXX-XXXX
so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the...
interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Several contact were made with business to close this matter and several employees said they were working the issue yet no updates or response was received since I made contact on December 8.As stated in complaint my resolution to this issue is that I receive a full refund for merchandise I returned ($290.39).
Final Business Response /* (4000, 9, 2016/01/26) */
Thank you for your email. Please contact our Compliance Department at XXX-XXX-XXXX
so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Initial Business Response /* (1000, 5, 2015/12/17) */
Thank you for your email. Unfortunately in order for Tumbledeal to issue a refund we must confirm with your bank that all disputes against our company have been dropped. In order to do this, please have your bank contact us so that we are able...
to issue a refund on your account. Thank you and have a great day
Thank you for reaching out to Tumble Deal Support! A review of your order indicates the product requested for return was sold as a 'Final Sale' item. Unfortunately this item is not eligible to be returned back to Tumble Deal. You can view this information in your order history here:...
https://www.tumbledeal.com/account/orders/ Simply click on the product title to view the product details where you will see this item is listed as "Final Sale". For further information regarding Tumble Deal's return policy please visit http://www.tumbledeal.com/help/returns.
If you have any additional questions, please do not hesitate to ask us! Have a great day, !
[redacted]
Tumble Deal Support
Initial Business Response /* (1000, 5, 2016/01/11) */
Thank you for your email. All items sold on tumbledeal.com are certified authentic. If you have any questions feel free to contact us. Thank you and have a great day
Initial Consumer Rebuttal /* (3000, 7, 2016/01/12) */
(The consumer...
indicated he/she DID NOT accept the response from the business.)
Cause all Micheal Kors bags have his logo on the inside and this one doesnt
Final Business Response /* (4000, 9, 2016/01/14) */
Thank you for your email. Please contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Thank you for your email. Please contact our Compliance Department at [redacted] so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Initial Business Response /* (1000, 5, 2015/08/26) */
The customer was sent a return label to return the product back. Basically she wanted us to send the new product without sending the old product. When customer support told them that we need the old item sent back before we can send the new...
item, the customers boyfriend got on the phone and started yelling at customer support saying they were filing a police report and Revdex.com. We have yet to receive the old watch to replace it with the new watch.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I cant believe the childishness of the KID working customer support at tumble deal. First offI have called them several times to tell them I have my email open and im looking at every email and there is still no instruction from tumble deal on how where to send the $20 dollar watch and he would just say well we sent it.The kid talked to me and my 85 yr old grandfather like we was juvenile delinquents it was my grandfather whom the watch is for that had words with the kid. His birthday has since passed and he has to leave town so this will probably the last time I ever will see him and I couldn't get him the thing he wanted for his birthday the most even after I promised it to him all year:( I Mailed the cheap watch back ups with the shipping label I finally received from tmble dummies 4 days ago it says they have had it for 2 days so I know they are lying about not having it. I have receipts and pics tho so do they really want to play this game.
Final Business Response /* (4000, 10, 2015/08/27) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. Please give us a call at XXX-XXX-XXXX
Final Consumer Response /* (2000, 14, 2015/08/31) */
Received my watch yesterday. Thank you Revdex.com, thank you tumble deal
Initial Business Response /* (1000, 5, 2015/09/01) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We contacted customer on 8/26 and sent out the return label. She said she...
couldn't find it so we asked UPS to resend her label on 8/31. Today is 9-1-15 so we are waiting for the response.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't think that they even really read this whole complaint. I addressed receiving the label 2 days later and what occurred after that point. They need to have someone responding to these complaints that can comprehend everything that is stated. The contact that was made with me on August 26th was concerning why I hadn't even received the package yet! It had nothing to do with a return at that point considering I hadn't received it yet, thus I had no idea it was defective. They emailed me on the 29th that they would have UPS email me another return label, which was never done. But at that point it no longer mattered bc I had found the original label that UPS had emailed me on the 27th and I contacted UPS that day and then that's when the problems began as stated in my original complaint here. There is an obvious breakdown in there communication within there company because I have all the correspondence by email between us and it just shows me that they have no clue what's going on there. Obviously their response, by far didn't address ANY of the problem that I clearly stated in my original complaint here. I'm wondering what they are even referring to when they say that "today is 9/1 and waiting for the response"???? Absolutely clueless!!!
Final Business Response /* (4000, 9, 2015/09/03) */
Thank you for your email. Please contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Final Consumer Response /* (4200, 11, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted the number provided above on 9/4 at 1:30, after I explained the whole situation, was sent to the voicemail of whomever handles the compliance department. I was told he was the only one to do so. I left a detailed message with the info regarding this Revdex.com complaint and the order number it was concerning. I am waiting for a return call, so far I haven't heard anything.
Hello,Thank you for your email. Please contact our Compliance Department at 405-253-3883 so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not...
only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.Sincerely, [redacted]Compliance
Initial Business Response /* (1000, 5, 2015/09/14) */
Thank you for your email. Please contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the...
interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried calling during business hours but always get a automated message for quibids.
I am not going to leave my personal information on this message machine.
There is no credit card fraud for this business to protect. They have my information on file that I paid by credit card for an item I returned that they re sent to to me without authorization. I want to be refunded for a damaged item that I do not want, that I inanely was told I would be refunded for. I am tired of playing games with this company.
Final Business Response /* (4000, 9, 2015/09/24) */
Thank you for your email. Please contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Hello,Thank you for your email. Please contact Customer Support at [redacted] so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only...
protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.Sincerely,[redacted]Compliance
Initial Business Response /* (1000, 5, 2015/05/26) */
Thank you for reaching out to Tumble Deal Support! A review of your order indicates the product requested for return was sold as a 'Final Sale' item. Unfortunately this item is not eligible to be returned back to Tumble Deal. You can view this...
information in your order history here:
https://www.tumbledeal.com/account/orders/ Simply click on the product title to view the product details where you will see this item is listed as "Final Sale". For further information regarding Tumble Deal's return policy please visit http://www.tumbledeal.com/help/returns.
If you have any additional questions, please do not hesitate to ask us! Have a great day, !
Initial Business Response /* (1000, 5, 2016/01/14) */
Thank you for your email. Please contact our Compliance Department at XXX-XXX-XXXX so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the...
interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Initial Business Response /* (1000, 5, 2015/06/25) */
Thank you for reaching out to Tumble Deal Support! A review of your order indicates the product requested for return was sold as a 'Final Sale' item. Unfortunately this item is not eligible to be returned back to Tumble Deal. You can view this...
information in your order history here:
https://www.tumbledeal.com/account/orders/ Simply click on the product title to view the product details where you will see this item is listed as "Final Sale". For further information regarding Tumble Deal's return policy please visit http://www.tumbledeal.com/help/returns.
If you have any additional questions, please do not hesitate to ask us! Have a great day, !
Initial Consumer Rebuttal /* (3000, 7, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The product description and picture was a complete lie. They had a beautiful pair of earings to "bid" on and the actual product is no where near the quality - false advertising. I'm not simply returning them because they don't fit or I don't want them (well, I dont' want them). I want my money back because the company outright lied about the product being offered. If they would have described the product as, bubble gum machine quality, I would have expected a bubble gum machine quality item to arrive in my mailbox. They are unethical and cheating the consumer.
Final Business Response /* (4000, 9, 2015/07/01) */
Thank you for reaching out to Tumble Deal Support! A review of your order indicates the product requested for return was sold as a 'Final Sale' item. Unfortunately this item is not eligible to be returned back to Tumble Deal. You can view this information in your order history here:
https://www.tumbledeal.com/account/orders/ Simply click on the product title to view the product details where you will see this item is listed as "Final Sale". For further information regarding Tumble Deal's return policy please visit http://www.tumbledeal.com/help/returns.
If you have any additional questions, please do not hesitate to ask us! Have a great day,
Hello, Thank you for reaching out to Tumble Deal Support! A review of your order indicates the product requested for return was sold as a 'Final Sale' item. Unfortunately this item is not eligible to be returned back to Tumble Deal. You can view this information in your order history here:...
https://www.tumbledeal.com/account/orders/Simply click on the product title to view the product details where you will see this item is listed as "Final Sale". For further information regarding Tumble Deal's return policy please visithttp://www.tumbledeal.com/help/returns. If you have any additional questions, please do not hesitate to ask us! Have a great day, ! [redacted] Tumble Deal Support