As was posted in the buildings, the work that is taking place is an emergency repair to the closed loop water pipes that are part of the air conditioning system in [redacted] ***'s section II buildings A break in the pipes beneath one of the buildings was causing thousands of gallons of water to be lost underground daily There was also a concern that this could cause severe damage to the building foundation, particularly if the pipe ruptured Repairs required replacing several large pipes, working from both a large hole dug outside the building and -- as I understand it -- through a hole dug beneath a bedroom closet in a ground-floor unit These pipes must be custom cut onsite, inserted and adjusted (easier said than done), stabilized and welded into place Work began at am on Friday, July 14, and continued until approximately pm Work resumed at 6:am on Saturday and, as of pm, is still underway (In the meantime, we made the community center, which has a separate AC system, available from am to pm on Friday and in the afternoon and evening on Saturday.) The final pipe welds are currently being completed The next step is to pressure test the pipes to ensure that the welds and seals hold If all goes well with the pressure test, then the plan is to bring the chiller and cooling tower back online tonight If the pressure test fails, we will have to regroup and determine next stepsHopefully, you will soon be getting cool air back into your unit
Hello Mr***,We apologize for any miscommunicationNotices regarding takeover of management and your account balance were mailed on 8/10, 9/12, and 10/In order to remove late fees you must request this in writing to the Board of Directors at [redacted] Please send this to the Community Manager at [redacted] She will be able to forward this to the Board to request their permissionPlease feel free to contact us at [redacted] should you have any questions
To Whom it May Concern,Gates Hudson & Associates is in receipt of the complaint submitted by [redacted] of [redacted] ***, Manassas Virginia [redacted] on July 29, Gates Hudson, [redacted] ***, and [redacted] t met on Friday, August at the Signal Hill Station HOA model home to review the information associated with this complaint [redacted] claims the architectural standards of the community with regards to the permitted fence styles were intentionally misleading and is claiming a “bait and switch” This information is incorrect based on the following facts: 1) The model home fence (which is the connected townhome located next to [redacted] ’s home at [redacted] ***) was constructed on January 8, 2016, almost three months prior to [redacted] s purchase of his home on April 5, 2) The approved architectural standards were initially approved by the Board of Directors on February 15, and included in all closing documentation to new owners These standards reference the approved fence styles in three individual sectionsa Section VIIIentitled “Fences” This section outlined what would and would not be approvedb Appendix B entitled “Fence Examples” This section included actual photos of the model home fence constructed on January 8, c Appendix B entitled “Signal Hill Homeowners Association, IncFence Exhibit” This section included a detailed diagram, including dimensions and measurements, of the approved fence style [redacted] did bring to the Board of Directors and Managements attention that Section VIII.9.e had verbiage that did not match what was constructed at the model home or the supporting Appendix B information This section mistakenly had a one word typo which stated “board on board” would be the only approved style This should have read “board to board” Once this typo was brought to the Board of Directors attention, the architectural guidelines were revised to correct this one word typo and a copy of the revised standards section pertaining to fencing was mailed to all owners and will be included in the new owner packages In light of the fact that the fence style being requested by [redacted] does not match the approved model home design as well as the fact that [redacted] ’s requested fence would have to connect to the existing model home fence, the Board of Directors agreed to uphold their original decision to deny the application as presented Other owners within the community have already obtained approval from the Board of Directors for the approved fence style and constructed their new fence [redacted] was advised that if he wished to resubmit his application requesting approval for the approved board to board fence style, the Board of Directors would review his application as quickly as possible
Jennifer P [redacted] Assistant VP of Residential Apartments did respond to this complaintShe does not agree and there was a charge from the elevator company to retrieve the dropped keys in the shaft in which the renter was told about and agreed to originally
All leasers are responsible for the apartment’s rent and upkeep through the lease term which was signed for Including all damages at time of move-out We, the management company, do not get involved in roommate disputes [redacted] was still on the lease at the time of move-out, thus she and all parties listed as lease holders are responsible for all rent and subsequent damages at the lease end date She will need to work this out with her fellow lease holders
December 22, Response to Complaint - [redacted] Re [redacted] After reviewing the account for October through current date, there is no credit due to the resident, rather there is a past due balance on the account that should be paidThe total due is $Please remit payment promptly to avoid additional collection actions In regards to the comments regarding damage to her vehicle by an employee, we have no information or verification from the police department of any such activity that one of our associates was involved in Please feel free to contact us with any additional questions at ###-###-#### Sincerely, Jennifer P [redacted] Regional Manager Gates Hudson
Resident was notified prior to us placing the call to the elevator company that there would be a charge for this service, he agreed to pay for this service, and now is stating he does not want to pay for this Because this charge was a direct result of his dropping his keys and requesting that we retrieve them he is responsible for this cost
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I agreed to pay the fee as it was stated to me that it was included in the rental agreementHowever the agreement made no mention of such a fee, and when I emailed the corporate office I was told that it was considered to be damagesThat's unacceptable
Regards,
*** ***
Below please find our response to Ms***'s pointsWe also have pictures we have tried to upload without successCustomer’s Statement of the Problem:It has been over a month since my scheduled modate and the apartment is still not moreadyNumerous repairs have not been initiated
or have only been partially been completedAfter viewing the repairs two days after the initial move in date you signed your lease agreement and accepted the apartment. All requested repairs excluding the bedroom blinds have been completed. The bedroom blinds have been ordered. These are special order and take to weeks. While we sympathize with the inconvenience of the situation we have tried through your residency to make the repairs in a timely manner though in several instances you have cancelled and rescheduled the repair work. I have been misinformed several times about the status of the apartment, with professional, personal, and health-related consequencesI was told again and again that things were ready only to arrive and discover that they were not ready at all, and in multiple instances I could not even enter the unit as the floors were wet, thus disconnecting me from my medications and the resources necessary to do my job and forcing me to find an alternative place to liveWe are not aware of any professional, personal, and health-related consequencesThe apartment has been in livable conditions since you took possession on March 7, 2016. There has been no oversight of the work performedWhen one of the property managers actually came to see for herself what their contractor had done to the floor, she even said that it looked like a child had done itAnd yet, they still did not verify that the work meant to correct these mistakes was completed appropriately while I vacated the apartment for a full weekThe floor repairs in the dining room, bedroom and hallways were made while you were away that week. The scope of work included sanding the floors to remove poly completely and then refinish the floors againAll other repairs have also been completed. In the process, my belongings have been damaged and dirtiedWe are not aware of any damages to your belongings and offered to have your clothing and blankets laundered. Considerable burden has been placed on me to pack and move several times, to clean up widespread messes left behind, and to do loads and loads of laundry as a result of the activity in the apartment We apologize however we have taken many photographs during the repairs and do not have proof of this. Because of the mismanagement of repairs that should have been easily resolved, I have not had quiet enjoyment of the premises, which are continually dirty, with people coming in and out, and without sufficient opportunity to settle in and have a restful, organized, clean and safe place to call homeThe details are so numerous, I have tried to be succinct, but I am happy to explain the issues and consequences further.We sincerely apologize for the situation and hope that now that all the repairs have been made you can now enjoy your apartment home. Desired Outcome/Settlement: Repairs should be completed entirely and in a timely fashion, with clear communication of an accurate timeline All repairs are complete excluding the bedroom blinds. The bedroom blinds have been ordered. Un***unately, these are special order and take to weeks to deliver. We will contact you once we receive the item. Property management should assume responsibility for managing the situation and ensuring that no additional labor is forced upon me as a result of their errors.We assume responsibility for managing the situation and sincerely apologize for the all the inconvenience this has cause. As mentioned to you previously we are happy to carpet your apartment and we have offer to move you to another apartment across the hall. We have also offered to launder your belongings as well as we have refunded your move in fee of $and given you a $gift card for the inconveniences during the repairs. Alternative living arrangements should be provided and paid for by those responsible for leaving me without a place suitable to live, rest, and work. We are willing to credit you for the week you were away and the additional days of the floor repairs. Significant financial compensation is appropriate to offset the expenses incurred as a result of repeated misinformation and failure to deliver on what was promised. Other than days during the floor repairs in your dining and bedroom your apartment was habitable. The items that we have repaired are as follows:Replaced all apartment window screens One missing baseboard tile in the bathroom replaced. One access panel in bedroom replaced (for aesthetic purposes).Bedroom/dining room floor tiles have been repaired and refinishedGarbage disposal repaired.Touch paint along walls and baseboardsBathroom tub faucet tightenedSecured panel on living room convector. Total compensation given:$move in fee $gift card $days of rent $(total)Total of repairs done $Floor repairs$Screens$Blinds $Access panel$Bathroom baseboard$1,140.00 (total)
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The Response from Gates, Hudson & Associates contains numerous statements and does not meet the most basic criteria for resolving this matterI was not offered the chance to review the repairs before signing the leaseI was given the lease to sign, with the assurance that the unit was ready, so that the associate could go home for the eveningI expected the floors to be restored to a condition similar to what I had seen when I visited apartments and decided to lease with *** ***I expected the unit to be clean, with any peeling paint or dirty remedied, and with all appliances in good working orderI believe this is just a matter of common sense as to what constitutes an apartment that is ready for move-inI took it on good faith that the first time I was misled - when I was told that the apartment was ready, only to arrive and be told that I could not actually move in for a few days - would be the last timeUn***unately, this was not the case, and I found that the unit was still not ready.Since filing this complaint, several more repairs have been completed, however the dishwasher still leaks and I still have an exposed outlet hanging out of the wall.I have never cancelled or rescheduled any repairs, and it is ludicrous to suggest that I have responsibility for any delaysOn the contrary, I have been begging and pleading on the phone, in person, and in writing to have things taken care ofJust to have the missing tiles replaced in my bathroom took daysI would not call over weeks for a completing simple maintenance a "timely manner"An apartment is not "livable" if one cannot actually occupy the spaceThe floors were wet still with polyurethane and the unit was filled with overwhelming fumes on the evening of March 16thI have witnesses to this fact and further proof is offered by the footprints I inadvertently left in the poly when I arrived that night, believing that I would finally be able to live there(Footprints which are still there, despite pointing them out to the latest repairman, and your claim that the floor was sanded and redone.)Not having access to the required resources to do my job because I am separated by several meters of wet floor has professional consequences; being interrupted by maintenance personnel trying to do work I was assured was complete when I moved in while I'm on a conference call has professional consequences; having to take time off from work so that I can walk maintenance people through the repairs has professional consequencesNot having a peaceful place to live and rest, having to continuously figure out how I am going to provide my most basic needs without being given the opportunity to prepare to be displaced from the apartment I thought was going to be my home, and having to deal with weeks and counting of stress trying to get your company to take responsibility has personal consequencesThe time I have spent on this is time that I haven't been able to spend supporting the people who rely on meNot having access to my medication impacts my healthAs an asthmatic, finding that my apartment has been coated in a thick layer of dust on every surface in every room has health consequencesHaving repeated asthma attacks because you neither cleaned the space nor provided an alternative place for me to sleep has health consequencesAs previously stated, not all repairs have been madeAs for the floor, there were several rounds of "repairs" because the first two rounds were performed by someone who made things worse instead of betterNot that it's any of my business how you want to spend your money, but I would be shocked if anybody agreed to actually pay that company for the damage they did.Finally, the usual person who does the floors came, but still not all of the discussed issues were addressedOne, in particular, was made worse: I pointed out that there are several places in the floor where it depresses notably when weight is appliedWhen the gentleman who was going to do the repairs came, I told him that I deferred to his expertise, but that if he expected these soft spots to get worse with time, I thought it would be better to have all the floor repairs done once and for all to save us all hassleIn the living room, there were two such spots, but instead of patching the floor at either, the floor was patched near those spotsThe new floor tiling is higher than the old, on top of which the old tile is no no longer connected at the seamThus, the tile now completely collapses when weight is applied, leaving about an inch difference between the lower and the higher part of the floorIt is a tripping hazard and I worry about the young children who visit me getting a toe stuck in the gap. I pointed out damage done to your employees when they came to the unit on April 5thI showed them the chair that had been punched through the top of a boxThey saw the crushed boxes in my living roomI pointed out the stains left on the side of my bedThe brand-new erg in my bedroom was left in such a filthy state, I wouldn't blame them if they didn't notice the damage to it, but it is also scratched up.Also, contrary to your claim, I asked to have my things laundered and received a written response that said "we are unable to accommodate your requests." Thankfully, after two days of asthma attacks from the dust, personnel arrived (unannounced) and made a solid ef* to clean up much of the debris that was left, however they did not do any laundryAbsence of evidence is not evidence of absenceI have photographs and witnesses that clearly show that I have had to pile up and move my things multiple timesAs this horrible experience has touched all areas of my life, there is nobody who knows me who is not well aware of the extensive burden due to the combination of not having a suitable place to live AND being continuously misled and let down by your employeesAs stated above, not all repairs have been made. Regarding the settlement: This matter cannot be resolved until the repairs are actually completedMoreover, it is absurd to charge rent for a unit that was not and is still not moreadyAdditionally, even the insufficient offer made here is not reflected in the notice I received telling me that my rent was lateNote: at the time when I would have needed to pay my rent, I had requested and not received from management a timeline for when the repairs would be madeThat notice includes a 10% late fee, which is beyond the pale given that I have been waiting weeks now for repairs to be made and have only been withholding rent awaiting the apartment to finally be in good repair; that is, in the condition I was led to believe it would be in on March 5th.
Respectfully,
*** ***
Please note in the attached ledger the balance owed coming into October was for past due gas bills that were not being paid, therefore the payments received in October went towards those past due utility payments At the end of October you will see you did have a credit of $ In November and December we received HAP payments of $for each month respectively however no additional payments for utilities or your rent portion for those months That coupled with the damages charges make up the balance due
According to our records, your
scheduled move in date was Saturday, March 5, You came that day, and saw
the contractor working on the floorsAt that point your move in date was
changed to Monday, March 7, 2016. On
Monday, March 7, 2016, prior to signing the Lease Agreement, you and our
leasing agent went to the see the apartment.
After viewing the apartment, you agreed to the work that was preformed
and signed the Lease Agreement.
When you received the Lease Agreement
via email, you stated you had read and reviewed the lease online though due to
the parking section you would like to sign the Lease Agreement in person not
online. When signing the Lease Agreement,
you were made aware of paragraph that states that “you may terminate,
cancel, or rescind your lease up to the date when the apartment is ready for
occupancy” in this case on Monday, March
By signing the Lease
Agreement, you took possession and as stated in Paragraph “…you accept the
apartment, the fixtures and furniture as is, except for conditions affecting
the life, health or safety of ordinary personsYou will be given a Mo
Inspection Form on or before move-inWithin seven (7) days after move-in, you
must return it to our representativeOtherwise, everything in the Apartment
will be considered to in a clean, safe and good working conditionThe
Apartment will be made available to you in a condition permitting habitation,
with reasonable safety” As of today,
the aforementioned MoForm has not been returned to the office
All repairs made to the
apartment have been at your requestPer paragraph of your lease we may
enter your apartment if “entry is for: responding to your request; making
repairs or replacements” also stated in paragraph “…you are deemed to have
given us permission to enter your Apartment in connection with any request for
services, maintenance, or repairs”In an attempt to satisfy your dislike of
the floors, we acknowledge that on the evening of March 16, you may not have
had access to the apartment and for this inconvenience we have credited your
account $
If an apartment is not livable
or does not meet the standards as stated on your lease, we would not expect you
or anyone to take possession of the apartment, yet there has been no mentioned that
you did not wanted to take possession of the apartmentIf the apartment was
not in a livable condition and you were not able to occupy the space as stated
in your response, the keys should have been returned to the leasing office
however you have been in possession of your apartment home since March 7th.
As stated in our response to
your request to do your laundry “we are unable to accommodate your requests to
do your laundry personally” however we have offered to pay for your items to be
laundered though we would not do your laundry as you requested We apologize for the misunderstanding Also, for your convenience, we do have the
coin operated laundry machines in each building available to our residents
hours a day, days a week
Since you have had possession
of the apartment since March 7, rent payment is expected for the month of April
2016. Your Lease Agreement states in
paragraph “…you are taking possession of the lease on 03/07/Your first
payment shall cover the period from the date you take possession through the
end of the monthOtherwise, you must pay your rent on or before the first (1st)
day of each month ...You must not withhold or offset rent unless authorized by
statuteIf you do not pay all rent on or before the fifth (5th) day
of the month, you will pay a late charge of ten percent (10%) of the monthly
rent…” We have credited your account the late fee, as one-time courtesy, however
please understand that rent payment is expected for April.
We have contacted you to make
arrangements to repair the leaking dishwasher and the exposed wires as mentioned
in your responsePlease note with these pending repair items your apartment
home is still habitable
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me under the condition that the $fee is credited towards my account for future rentsThank you for your work
Regards,
*** ***
***,We are sorry to hear about the inconvenience you experienced at a property managed by ***We would like to move forward and help resolve this issueWe spoke with Advanced Towing however they were unable to release information on where this car was towed without the plate numberPlease email our Client Relations Manager at ***@***.com with the address of the property so we can gather more information regarding the reason of this car being towed and to identify the spot the car was parked inWe appreciate your cooperation and hope to resolve this matter as soon as possible
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I paid $security deposit, $utility deposit, $holding fee and $application feeI will be supplying Revdex.com with copies of all monies paid.
Regards,
*** ***
*** ***
* For your privacy, and not to have your personal information listed online, we emailed your requested information. Included were copies of the invoices for the damages and your final move-out statement; itemizing all final billing. These attachments were sent to: *** Should you have any further questions or concerns please do not hesitate to reach out either on this site or at our AVP’s email* *** We look forward to resolving your concerns Thank you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Again, another statement from GHCM, "We have met with the resident and are exploring options for a mutually agreed upon compromise." The "We" is not GHCM even though they make this statement; the developer, *** *** ***, met with me and *** ***/*** *** *** is pursuing a compromise to resolve builder/HOA/board errors, not GHCM
Regards,
*** ***
As was posted in the buildings, the work that is taking place is an emergency repair to the closed loop water pipes that are part of the air conditioning system in [redacted] ***'s section II buildings A break in the pipes beneath one of the buildings was causing thousands of gallons of water to be lost underground daily There was also a concern that this could cause severe damage to the building foundation, particularly if the pipe ruptured Repairs required replacing several large pipes, working from both a large hole dug outside the building and -- as I understand it -- through a hole dug beneath a bedroom closet in a ground-floor unit These pipes must be custom cut onsite, inserted and adjusted (easier said than done), stabilized and welded into place Work began at am on Friday, July 14, and continued until approximately pm Work resumed at 6:am on Saturday and, as of pm, is still underway (In the meantime, we made the community center, which has a separate AC system, available from am to pm on Friday and in the afternoon and evening on Saturday.) The final pipe welds are currently being completed The next step is to pressure test the pipes to ensure that the welds and seals hold If all goes well with the pressure test, then the plan is to bring the chiller and cooling tower back online tonight If the pressure test fails, we will have to regroup and determine next stepsHopefully, you will soon be getting cool air back into your unit
Hello Mr***,We apologize for any miscommunicationNotices regarding takeover of management and your account balance were mailed on 8/10, 9/12, and 10/In order to remove late fees you must request this in writing to the Board of Directors at [redacted] Please send this to the Community Manager at [redacted] She will be able to forward this to the Board to request their permissionPlease feel free to contact us at [redacted] should you have any questions
To Whom it May Concern,Gates Hudson & Associates is in receipt of the complaint submitted by [redacted] of [redacted] ***, Manassas Virginia [redacted] on July 29, Gates Hudson, [redacted] ***, and [redacted] t met on Friday, August at the Signal Hill Station HOA model home to review the information associated with this complaint [redacted] claims the architectural standards of the community with regards to the permitted fence styles were intentionally misleading and is claiming a “bait and switch” This information is incorrect based on the following facts: 1) The model home fence (which is the connected townhome located next to [redacted] ’s home at [redacted] ***) was constructed on January 8, 2016, almost three months prior to [redacted] s purchase of his home on April 5, 2) The approved architectural standards were initially approved by the Board of Directors on February 15, and included in all closing documentation to new owners These standards reference the approved fence styles in three individual sectionsa Section VIIIentitled “Fences” This section outlined what would and would not be approvedb Appendix B entitled “Fence Examples” This section included actual photos of the model home fence constructed on January 8, c Appendix B entitled “Signal Hill Homeowners Association, IncFence Exhibit” This section included a detailed diagram, including dimensions and measurements, of the approved fence style [redacted] did bring to the Board of Directors and Managements attention that Section VIII.9.e had verbiage that did not match what was constructed at the model home or the supporting Appendix B information This section mistakenly had a one word typo which stated “board on board” would be the only approved style This should have read “board to board” Once this typo was brought to the Board of Directors attention, the architectural guidelines were revised to correct this one word typo and a copy of the revised standards section pertaining to fencing was mailed to all owners and will be included in the new owner packages In light of the fact that the fence style being requested by [redacted] does not match the approved model home design as well as the fact that [redacted] ’s requested fence would have to connect to the existing model home fence, the Board of Directors agreed to uphold their original decision to deny the application as presented Other owners within the community have already obtained approval from the Board of Directors for the approved fence style and constructed their new fence [redacted] was advised that if he wished to resubmit his application requesting approval for the approved board to board fence style, the Board of Directors would review his application as quickly as possible
Jennifer P [redacted] Assistant VP of Residential Apartments did respond to this complaintShe does not agree and there was a charge from the elevator company to retrieve the dropped keys in the shaft in which the renter was told about and agreed to originally
All leasers are responsible for the apartment’s rent and upkeep through the lease term which was signed for Including all damages at time of move-out We, the management company, do not get involved in roommate disputes [redacted] was still on the lease at the time of move-out, thus she and all parties listed as lease holders are responsible for all rent and subsequent damages at the lease end date She will need to work this out with her fellow lease holders
We would like to have the apartment building and the apartment number of which this complaint is about in order to respondThank you.Lynn K***
December 22, Response to Complaint - [redacted] Re [redacted] After reviewing the account for October through current date, there is no credit due to the resident, rather there is a past due balance on the account that should be paidThe total due is $Please remit payment promptly to avoid additional collection actions In regards to the comments regarding damage to her vehicle by an employee, we have no information or verification from the police department of any such activity that one of our associates was involved in Please feel free to contact us with any additional questions at ###-###-#### Sincerely, Jennifer P [redacted] Regional Manager Gates Hudson
Resident was notified prior to us placing the call to the elevator company that there would be a charge for this service, he agreed to pay for this service, and now is stating he does not want to pay for this Because this charge was a direct result of his dropping his keys and requesting that we retrieve them he is responsible for this cost
MsBrooks, Please provide the name of the community where you previously lived so that we can put you in contact with the appropriate person
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I agreed to pay the fee as it was stated to me that it was included in the rental agreementHowever the agreement made no mention of such a fee, and when I emailed the corporate office I was told that it was considered to be damagesThat's unacceptable
Regards,
*** ***
Below please find our response to Ms***'s pointsWe also have pictures we have tried to upload without successCustomer’s Statement of the Problem:It has been over a month since my scheduled modate and the apartment is still not moreadyNumerous repairs have not been initiated
or have only been partially been completedAfter viewing the repairs two days after the initial move in date you signed your lease agreement and accepted the apartment. All requested repairs excluding the bedroom blinds have been completed. The bedroom blinds have been ordered. These are special order and take to weeks. While we sympathize with the inconvenience of the situation we have tried through your residency to make the repairs in a timely manner though in several instances you have cancelled and rescheduled the repair work. I have been misinformed several times about the status of the apartment, with professional, personal, and health-related consequencesI was told again and again that things were ready only to arrive and discover that they were not ready at all, and in multiple instances I could not even enter the unit as the floors were wet, thus disconnecting me from my medications and the resources necessary to do my job and forcing me to find an alternative place to liveWe are not aware of any professional, personal, and health-related consequencesThe apartment has been in livable conditions since you took possession on March 7, 2016. There has been no oversight of the work performedWhen one of the property managers actually came to see for herself what their contractor had done to the floor, she even said that it looked like a child had done itAnd yet, they still did not verify that the work meant to correct these mistakes was completed appropriately while I vacated the apartment for a full weekThe floor repairs in the dining room, bedroom and hallways were made while you were away that week. The scope of work included sanding the floors to remove poly completely and then refinish the floors againAll other repairs have also been completed. In the process, my belongings have been damaged and dirtiedWe are not aware of any damages to your belongings and offered to have your clothing and blankets laundered. Considerable burden has been placed on me to pack and move several times, to clean up widespread messes left behind, and to do loads and loads of laundry as a result of the activity in the apartment We apologize however we have taken many photographs during the repairs and do not have proof of this. Because of the mismanagement of repairs that should have been easily resolved, I have not had quiet enjoyment of the premises, which are continually dirty, with people coming in and out, and without sufficient opportunity to settle in and have a restful, organized, clean and safe place to call homeThe details are so numerous, I have tried to be succinct, but I am happy to explain the issues and consequences further.We sincerely apologize for the situation and hope that now that all the repairs have been made you can now enjoy your apartment home. Desired Outcome/Settlement: Repairs should be completed entirely and in a timely fashion, with clear communication of an accurate timeline All repairs are complete excluding the bedroom blinds. The bedroom blinds have been ordered. Un***unately, these are special order and take to weeks to deliver. We will contact you once we receive the item. Property management should assume responsibility for managing the situation and ensuring that no additional labor is forced upon me as a result of their errors.We assume responsibility for managing the situation and sincerely apologize for the all the inconvenience this has cause. As mentioned to you previously we are happy to carpet your apartment and we have offer to move you to another apartment across the hall. We have also offered to launder your belongings as well as we have refunded your move in fee of $and given you a $gift card for the inconveniences during the repairs. Alternative living arrangements should be provided and paid for by those responsible for leaving me without a place suitable to live, rest, and work. We are willing to credit you for the week you were away and the additional days of the floor repairs. Significant financial compensation is appropriate to offset the expenses incurred as a result of repeated misinformation and failure to deliver on what was promised. Other than days during the floor repairs in your dining and bedroom your apartment was habitable. The items that we have repaired are as follows:Replaced all apartment window screens One missing baseboard tile in the bathroom replaced. One access panel in bedroom replaced (for aesthetic purposes).Bedroom/dining room floor tiles have been repaired and refinishedGarbage disposal repaired.Touch paint along walls and baseboardsBathroom tub faucet tightenedSecured panel on living room convector. Total compensation given:$move in fee $gift card $days of rent $(total)Total of repairs done $Floor repairs$Screens$Blinds $Access panel$Bathroom baseboard$1,140.00 (total)
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
* to clean up much of the debris that was left, however they did not do any laundryAbsence of evidence is not evidence of absenceI have photographs and witnesses that clearly show that I have had to pile up and move my things multiple timesAs this horrible experience has touched all areas of my life, there is nobody who knows me who is not well aware of the extensive burden due to the combination of not having a suitable place to live AND being continuously misled and let down by your employeesAs stated above, not all repairs have been made. Regarding the settlement: This matter cannot be resolved until the repairs are actually completedMoreover, it is absurd to charge rent for a unit that was not and is still not moreadyAdditionally, even the insufficient offer made here is not reflected in the notice I received telling me that my rent was lateNote: at the time when I would have needed to pay my rent, I had requested and not received from management a timeline for when the repairs would be madeThat notice includes a 10% late fee, which is beyond the pale given that I have been waiting weeks now for repairs to be made and have only been withholding rent awaiting the apartment to finally be in good repair; that is, in the condition I was led to believe it would be in on March 5th.
Complaint: ***
I am rejecting this response because:
The Response from Gates, Hudson & Associates contains numerous statements and does not meet the most basic criteria for resolving this matterI was not offered the chance to review the repairs before signing the leaseI was given the lease to sign, with the assurance that the unit was ready, so that the associate could go home for the eveningI expected the floors to be restored to a condition similar to what I had seen when I visited apartments and decided to lease with *** ***I expected the unit to be clean, with any peeling paint or dirty remedied, and with all appliances in good working orderI believe this is just a matter of common sense as to what constitutes an apartment that is ready for move-inI took it on good faith that the first time I was misled - when I was told that the apartment was ready, only to arrive and be told that I could not actually move in for a few days - would be the last timeUn***unately, this was not the case, and I found that the unit was still not ready.Since filing this complaint, several more repairs have been completed, however the dishwasher still leaks and I still have an exposed outlet hanging out of the wall.I have never cancelled or rescheduled any repairs, and it is ludicrous to suggest that I have responsibility for any delaysOn the contrary, I have been begging and pleading on the phone, in person, and in writing to have things taken care ofJust to have the missing tiles replaced in my bathroom took daysI would not call over weeks for a completing simple maintenance a "timely manner"An apartment is not "livable" if one cannot actually occupy the spaceThe floors were wet still with polyurethane and the unit was filled with overwhelming fumes on the evening of March 16thI have witnesses to this fact and further proof is offered by the footprints I inadvertently left in the poly when I arrived that night, believing that I would finally be able to live there(Footprints which are still there, despite pointing them out to the latest repairman, and your claim that the floor was sanded and redone.)Not having access to the required resources to do my job because I am separated by several meters of wet floor has professional consequences; being interrupted by maintenance personnel trying to do work I was assured was complete when I moved in while I'm on a conference call has professional consequences; having to take time off from work so that I can walk maintenance people through the repairs has professional consequencesNot having a peaceful place to live and rest, having to continuously figure out how I am going to provide my most basic needs without being given the opportunity to prepare to be displaced from the apartment I thought was going to be my home, and having to deal with weeks and counting of stress trying to get your company to take responsibility has personal consequencesThe time I have spent on this is time that I haven't been able to spend supporting the people who rely on meNot having access to my medication impacts my healthAs an asthmatic, finding that my apartment has been coated in a thick layer of dust on every surface in every room has health consequencesHaving repeated asthma attacks because you neither cleaned the space nor provided an alternative place for me to sleep has health consequencesAs previously stated, not all repairs have been madeAs for the floor, there were several rounds of "repairs" because the first two rounds were performed by someone who made things worse instead of betterNot that it's any of my business how you want to spend your money, but I would be shocked if anybody agreed to actually pay that company for the damage they did.Finally, the usual person who does the floors came, but still not all of the discussed issues were addressedOne, in particular, was made worse: I pointed out that there are several places in the floor where it depresses notably when weight is appliedWhen the gentleman who was going to do the repairs came, I told him that I deferred to his expertise, but that if he expected these soft spots to get worse with time, I thought it would be better to have all the floor repairs done once and for all to save us all hassleIn the living room, there were two such spots, but instead of patching the floor at either, the floor was patched near those spotsThe new floor tiling is higher than the old, on top of which the old tile is no no longer connected at the seamThus, the tile now completely collapses when weight is applied, leaving about an inch difference between the lower and the higher part of the floorIt is a tripping hazard and I worry about the young children who visit me getting a toe stuck in the gap. I pointed out damage done to your employees when they came to the unit on April 5thI showed them the chair that had been punched through the top of a boxThey saw the crushed boxes in my living roomI pointed out the stains left on the side of my bedThe brand-new erg in my bedroom was left in such a filthy state, I wouldn't blame them if they didn't notice the damage to it, but it is also scratched up.Also, contrary to your claim, I asked to have my things laundered and received a written response that said "we are unable to accommodate your requests." Thankfully, after two days of asthma attacks from the dust, personnel arrived (unannounced) and made a solid ef
Respectfully,
*** ***
Please note in the attached ledger the balance owed coming into October was for past due gas bills that were not being paid, therefore the payments received in October went towards those past due utility payments At the end of October you will see you did have a credit of $ In November and December we received HAP payments of $for each month respectively however no additional payments for utilities or your rent portion for those months That coupled with the damages charges make up the balance due
According to our records, your
scheduled move in date was Saturday, March 5, You came that day, and saw
the contractor working on the floorsAt that point your move in date was
changed to Monday, March 7, 2016. On
Monday, March 7, 2016, prior to signing the Lease Agreement, you and our
leasing agent went to the see the apartment.
After viewing the apartment, you agreed to the work that was preformed
and signed the Lease Agreement.
When you received the Lease Agreement
via email, you stated you had read and reviewed the lease online though due to
the parking section you would like to sign the Lease Agreement in person not
online. When signing the Lease Agreement,
you were made aware of paragraph that states that “you may terminate,
cancel, or rescind your lease up to the date when the apartment is ready for
occupancy” in this case on Monday, March
By signing the Lease
Agreement, you took possession and as stated in Paragraph “…you accept the
apartment, the fixtures and furniture as is, except for conditions affecting
the life, health or safety of ordinary personsYou will be given a Mo
Inspection Form on or before move-inWithin seven (7) days after move-in, you
must return it to our representativeOtherwise, everything in the Apartment
will be considered to in a clean, safe and good working conditionThe
Apartment will be made available to you in a condition permitting habitation,
with reasonable safety” As of today,
the aforementioned MoForm has not been returned to the office
All repairs made to the
apartment have been at your requestPer paragraph of your lease we may
enter your apartment if “entry is for: responding to your request; making
repairs or replacements” also stated in paragraph “…you are deemed to have
given us permission to enter your Apartment in connection with any request for
services, maintenance, or repairs”In an attempt to satisfy your dislike of
the floors, we acknowledge that on the evening of March 16, you may not have
had access to the apartment and for this inconvenience we have credited your
account $
If an apartment is not livable
or does not meet the standards as stated on your lease, we would not expect you
or anyone to take possession of the apartment, yet there has been no mentioned that
you did not wanted to take possession of the apartmentIf the apartment was
not in a livable condition and you were not able to occupy the space as stated
in your response, the keys should have been returned to the leasing office
however you have been in possession of your apartment home since March 7th.
As stated in our response to
your request to do your laundry “we are unable to accommodate your requests to
do your laundry personally” however we have offered to pay for your items to be
laundered though we would not do your laundry as you requested We apologize for the misunderstanding Also, for your convenience, we do have the
coin operated laundry machines in each building available to our residents
hours a day, days a week
Since you have had possession
of the apartment since March 7, rent payment is expected for the month of April
2016. Your Lease Agreement states in
paragraph “…you are taking possession of the lease on 03/07/Your first
payment shall cover the period from the date you take possession through the
end of the monthOtherwise, you must pay your rent on or before the first (1st)
day of each month ...You must not withhold or offset rent unless authorized by
statuteIf you do not pay all rent on or before the fifth (5th) day
of the month, you will pay a late charge of ten percent (10%) of the monthly
rent…” We have credited your account the late fee, as one-time courtesy, however
please understand that rent payment is expected for April.
We have contacted you to make
arrangements to repair the leaking dishwasher and the exposed wires as mentioned
in your responsePlease note with these pending repair items your apartment
home is still habitable
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me under the condition that the $fee is credited towards my account for future rentsThank you for your work
Regards,
*** ***
***,We are sorry to hear about the inconvenience you experienced at a property managed by ***We would like to move forward and help resolve this issueWe spoke with Advanced Towing however they were unable to release information on where this car was towed without the plate numberPlease email our Client Relations Manager at ***@***.com with the address of the property so we can gather more information regarding the reason of this car being towed and to identify the spot the car was parked inWe appreciate your cooperation and hope to resolve this matter as soon as possible
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I paid $security deposit, $utility deposit, $holding fee and $application feeI will be supplying Revdex.com with copies of all monies paid.
Regards,
*** ***
*** ***
* For your privacy, and not to have your personal information listed online, we emailed your requested information. Included were copies of the invoices for the damages and your final move-out statement; itemizing all final billing. These attachments were sent to: *** Should you have any further questions or concerns please do not hesitate to reach out either on this site or at our AVP’s email* *** We look forward to resolving your concerns Thank you
We have met with the resident and are exploring options for a mutually agreed upon compromise
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Again, another statement from GHCM, "We have met with the resident and are exploring options for a mutually agreed upon compromise." The "We" is not GHCM even though they make this statement; the developer, *** *** ***, met with me and *** ***/*** *** *** is pursuing a compromise to resolve builder/HOA/board errors, not GHCM
Regards,
*** ***