Attached
please find our Rental Application Requirements and Disclosures.
Paragraph 2 states "Applicant agrees to rent the apartment and
hereby tenders payment in the amount of $100 as reservation fee to be applied
towards rent. Unless this application is withdrawn by the applicant in
writing, by the close of the next day business..." We charge
the $100 reservation fee to all applications.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is fair and satisfactory. We appreciate your business.Regards, [redacted]
All leasers are responsible for the apartment’s rent and upkeep through the lease term which was signed for. Including all damages at time of move-out. We, the management company, do not get involved in roommate disputes. [redacted] was still on the lease at the time of...
move-out, thus she and all parties listed as lease holders are responsible for all rent and subsequent damages at the lease end date. She will need to work this out with her fellow lease holders.
[redacted]
[redacted]
I am rejecting this response because: i would like like to have until July 1, 2017 to pay this outstanding bill.
Regards,
[redacted]
Resident was notified prior to us placing the call to the elevator company that there would be a charge for this service, he agreed to pay for this service, and now is stating he does not want to pay for this. Because this charge was a direct result of his dropping his keys and requesting that...
To Whom it May Concern,Gates Hudson & Associates is in receipt of the complaint submitted by [redacted] of [redacted], Manassas Virginia [redacted] on July 29, 2016. Gates Hudson, [redacted], and[redacted]t met on Friday, August 5 at the Signal Hill...
Station HOA model home to review the information associated with this complaint. [redacted] claims the architectural standards of the community with regards to the permitted fence styles were intentionally misleading and is claiming a “bait and switch”. This information is incorrect based on the following facts: 1) The model home fence (which is the connected townhome located next to [redacted]’s home at [redacted]) was constructed on January 8, 2016, almost three months prior to [redacted]s purchase of his home on April 5, 2016. 2) The approved architectural standards were initially approved by the Board of Directors on February 15, 2016 and included in all closing documentation to new owners. These standards reference the approved fence styles in three individual sections. a. Section VIII.9 entitled “Fences”. This section outlined what would and would not be approved. b. Appendix B entitled “Fence Examples”. This section included actual photos of the model home fence constructed on January 8, 2016. c. Appendix B entitled “Signal Hill Homeowners Association, Inc. Fence Exhibit”. This section included a detailed diagram, including dimensions and measurements, of the approved fence style. [redacted] did bring to the Board of Directors and Managements attention that Section VIII.9.e had verbiage that did not match what was constructed at the model home or the supporting Appendix B information. This section mistakenly had a one word typo which stated “board on board” would be the only approved style. This should have read “board to board”. Once this typo was brought to the Board of Directors attention, the architectural guidelines were revised to correct this one word typo and a copy of the revised standards section pertaining to fencing was mailed to all owners and will be included in the new owner packages. In light of the fact that the fence style being requested by [redacted] does not match the approved model home design as well as the fact that [redacted]’s requested fence would have to connect to the existing model home fence, the Board of Directors agreed to uphold their original decision to deny the application as presented. Other owners within the community have already obtained approval from the Board of Directors for the approved fence style and constructed their new fence. [redacted] was advised that if he wished to resubmit his application requesting approval for the approved board to board fence style, the Board of Directors would review his application as quickly as possible.
[redacted], We are sorry you’ve not had a pleasurable experience with your community manager. Marsha is more than capable to answer questions you may have relating to what goes on in the community itself. With regards to the window, I believe it has already been communicated that we have...
to wait until the renovation work on the exterior of the building is completed before that can be replaced. We will be sure to work closely with Marsha so that your requests are answered in a timely manner, and if you need anything, please don’t hesitate to reach out to us directly.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: It has come to my attention that in addition to the charges listed in the previous statement there is an additional charge of $100 as a reservation fee which would not have been assessed if it was not for the error in the e-check service. I have attached the file, note the final page where the fee is placed.
Thank you,
[redacted]
Unfortunately there was an error within our system and the payments were not recorded. We followed normal protocol for all NSF payments in accordance with our lease agreement. Since receiving the information from [redacted] and [redacted]; we have credited the account $155.48. ...
Please see the breakdown below:
$100.00 (2x$50 return check fees)
$50.48 (application fee that was deducted from [redacted]’s [redacted] account)
$5.00 (fee to purchase the cashier’s checks)
Thank you for reaching out to us. We will be happy to address these concerns and work with you regarding the transfer. We will be in personal touch with you today to discuss this in greater detail. Sincerely,Jennifer P[redacted]Assistant Vice President
Jennifer P[redacted] Assistant VP of Residential Apartments did respond to this complaint. She does not agree and there was a charge from the elevator company to retrieve the dropped keys in the shaft in which the renter was told about and agreed to originally.
December 22, 2015
Response to Complaint - [redacted] Re[redacted]
After reviewing the account for October 2015 through current date, there is no credit due to the resident, rather there is a past due balance on the account that should be paid. The total due is $265.42. Please remit...
payment promptly to avoid additional collection actions.
In regards to the comments regarding damage to her vehicle by an employee, we have no information or verification from the police department of any such activity that one of our associates was involved in.
Please feel free to contact us with any additional questions at ###-###-####.
Sincerely,
Jennifer P[redacted]
Regional Manager
Gates Hudson
Good morning,I am sorry for not being clear enough in what I want for resolution. First, I want my $135 back for being wrongly towed. The whole system is in place to prevent unauthorized people from parking. If authorized people are being towed that reflects a broken system....
Since GHA is the company that contracts out the work to the Towing Company ("Advanced"), they must have the authority to tell the Tow Company to release my car, pay back money already paid, or risk losing all business with the Management Company. If I was a GHA leader I would be embarrassed to be associated with Advanced Towing Company, because ultimately their poor business practices are a reflection on the entire GHA company.Second, and this should really be done immediately, all parking spots that are NOT intended for visitors, need to have the paint that says they are visiting spots completely removed, or completely painted over. There should be no ambiguity as to which spots are for visitors and which ones are not.Third, I want GHA to review their internal procedures for when customers call in with problems. The person I was directed to did not have the authority to tell the towing company to let my car go. I wrongly assumed when she first told me that she would "sort it out" that it meant getting my car back. Only after waiting four hours was I told that the GHA employee had no authority to get my car back. I wasted an entire afternoon because I thought I was going to be helped and was not. I was also twice promised phone calls from GHA with a status/answer on the issue, but I was never called. There was no sense of urgency from the company when handling my situation. After 5pm the company phone stopped being answered, so I had to give up and pay money to get my car back. GHA needs to provide training on customer service, empathy for callers in trouble, and how to get the right GHA employee (with authority) to make decisions and rectify issues.
As was posted in the buildings, the work that is taking place is an emergency repair to the closed loop water pipes that are part of the air conditioning system in [redacted]'s section II buildings. A break in the pipes beneath one of the buildings was causing thousands of gallons of water...
to be lost underground daily. There was also a concern that this could cause severe damage to the building foundation, particularly if the pipe ruptured. Repairs required replacing several large pipes, working from both a large hole dug outside the building and -- as I understand it -- through a hole dug beneath a bedroom closet in a ground-floor unit. These pipes must be custom cut onsite, inserted and adjusted (easier said than done), stabilized and welded into place. Work began at 8 am on Friday, July 14, and continued until approximately 8 pm. Work resumed at 6:30 am on Saturday and, as of 9 pm, is still underway. (In the meantime, we made the community center, which has a separate AC system, available from 10 am to 10 pm on Friday and in the afternoon and evening on Saturday.) The final pipe welds are currently being completed. The next step is to pressure test the pipes to ensure that the welds and seals hold. If all goes well with the pressure test, then the plan is to bring the chiller and cooling tower back online tonight. If the pressure test fails, we will have to regroup and determine next steps. Hopefully, you will soon be getting cool air back into your unit.
Hello Mr. [redacted],We apologize for any miscommunication. Notices regarding takeover of management and your account balance were mailed on 8/10, 9/12, and 10/10. In order to remove late fees you must request this in writing to the Board of Directors at [redacted]. Please send this to the...
Community Manager at [redacted]. She will be able to forward this to the Board to request their permission. Please feel free to contact us at [redacted] should you have any questions.
Thank you for reaching out to us regarding your concerns. We have spoken and confirmed that the correction to your final account statement was completed by the property and therefore, there was no balance due and therefore no negative reporting to any such credit reporting agency. I also...
left you a message this morning to follow up and verify you have the documentation that you need to resolve this matter. Please feel free to contact me should there be anything outstanding in regards to this. I also would like to apologize for our delay in responding, it appears that the voicemail you left for who you thought was me was actually another Jennifer in our organization, so I do apologize for the added delay. Thanks again for allowing us the opportunity to rectify this situation and we thank you for your residency.
Attached
please find our Rental Application Requirements and Disclosures.
Paragraph 2 states "Applicant agrees to rent the apartment and
hereby tenders payment in the amount of $100 as reservation fee to be applied
towards rent. Unless this application is withdrawn by the applicant in
writing, by the close of the next day business..." We charge
the $100 reservation fee to all applications.
We would like to have the apartment building and the apartment number of which this complaint is about in order to respond. Thank you.Lynn K[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is fair and satisfactory. We appreciate your business.Regards, [redacted]
All leasers are responsible for the apartment’s rent and upkeep through the lease term which was signed for. Including all damages at time of move-out. We, the management company, do not get involved in roommate disputes. [redacted] was still on the lease at the time of...
move-out, thus she and all parties listed as lease holders are responsible for all rent and subsequent damages at the lease end date. She will need to work this out with her fellow lease holders.
[redacted]
[redacted]
I am rejecting this response because: i would like like to have until July 1, 2017 to pay this outstanding bill.
Regards,
[redacted]
Resident was notified prior to us placing the call to the elevator company that there would be a charge for this service, he agreed to pay for this service, and now is stating he does not want to pay for this. Because this charge was a direct result of his dropping his keys and requesting that...
we retrieve them he is responsible for this cost.
To Whom it May Concern,Gates Hudson & Associates is in receipt of the complaint submitted by [redacted] of [redacted], Manassas Virginia [redacted] on July 29, 2016. Gates Hudson, [redacted], and[redacted]t met on Friday, August 5 at the Signal Hill...
Station HOA model home to review the information associated with this complaint. [redacted] claims the architectural standards of the community with regards to the permitted fence styles were intentionally misleading and is claiming a “bait and switch”. This information is incorrect based on the following facts: 1) The model home fence (which is the connected townhome located next to [redacted]’s home at [redacted]) was constructed on January 8, 2016, almost three months prior to [redacted]s purchase of his home on April 5, 2016. 2) The approved architectural standards were initially approved by the Board of Directors on February 15, 2016 and included in all closing documentation to new owners. These standards reference the approved fence styles in three individual sections. a. Section VIII.9 entitled “Fences”. This section outlined what would and would not be approved. b. Appendix B entitled “Fence Examples”. This section included actual photos of the model home fence constructed on January 8, 2016. c. Appendix B entitled “Signal Hill Homeowners Association, Inc. Fence Exhibit”. This section included a detailed diagram, including dimensions and measurements, of the approved fence style. [redacted] did bring to the Board of Directors and Managements attention that Section VIII.9.e had verbiage that did not match what was constructed at the model home or the supporting Appendix B information. This section mistakenly had a one word typo which stated “board on board” would be the only approved style. This should have read “board to board”. Once this typo was brought to the Board of Directors attention, the architectural guidelines were revised to correct this one word typo and a copy of the revised standards section pertaining to fencing was mailed to all owners and will be included in the new owner packages. In light of the fact that the fence style being requested by [redacted] does not match the approved model home design as well as the fact that [redacted]’s requested fence would have to connect to the existing model home fence, the Board of Directors agreed to uphold their original decision to deny the application as presented. Other owners within the community have already obtained approval from the Board of Directors for the approved fence style and constructed their new fence. [redacted] was advised that if he wished to resubmit his application requesting approval for the approved board to board fence style, the Board of Directors would review his application as quickly as possible.
[redacted], We are sorry you’ve not had a pleasurable experience with your community manager. Marsha is more than capable to answer questions you may have relating to what goes on in the community itself. With regards to the window, I believe it has already been communicated that we have...
to wait until the renovation work on the exterior of the building is completed before that can be replaced. We will be sure to work closely with Marsha so that your requests are answered in a timely manner, and if you need anything, please don’t hesitate to reach out to us directly.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: It has come to my attention that in addition to the charges listed in the previous statement there is an additional charge of $100 as a reservation fee which would not have been assessed if it was not for the error in the e-check service. I have attached the file, note the final page where the fee is placed.
Thank you,
[redacted]
Unfortunately there was an error within our system and the payments were not recorded. We followed normal protocol for all NSF payments in accordance with our lease agreement. Since receiving the information from [redacted] and [redacted]; we have credited the account $155.48. ...
Please see the breakdown below:
$100.00 (2x$50 return check fees)
$50.48 (application fee that was deducted from [redacted]’s [redacted] account)
$5.00 (fee to purchase the cashier’s checks)
Thank you for reaching out to us. We will be happy to address these concerns and work with you regarding the transfer. We will be in personal touch with you today to discuss this in greater detail. Sincerely,Jennifer P[redacted]Assistant Vice President
Ms. Brooks, Please provide the name of the community where you previously lived so that we can put you in contact with the appropriate person.
Jennifer P[redacted] Assistant VP of Residential Apartments did respond to this complaint. She does not agree and there was a charge from the elevator company to retrieve the dropped keys in the shaft in which the renter was told about and agreed to originally.
December 22, 2015
Response to Complaint - [redacted] Re[redacted]
After reviewing the account for October 2015 through current date, there is no credit due to the resident, rather there is a past due balance on the account that should be paid. The total due is $265.42. Please remit...
payment promptly to avoid additional collection actions.
In regards to the comments regarding damage to her vehicle by an employee, we have no information or verification from the police department of any such activity that one of our associates was involved in.
Please feel free to contact us with any additional questions at ###-###-####.
Sincerely,
Jennifer P[redacted]
Regional Manager
Gates Hudson
Good morning,I am sorry for not being clear enough in what I want for resolution. First, I want my $135 back for being wrongly towed. The whole system is in place to prevent unauthorized people from parking. If authorized people are being towed that reflects a broken system....
Since GHA is the company that contracts out the work to the Towing Company ("Advanced"), they must have the authority to tell the Tow Company to release my car, pay back money already paid, or risk losing all business with the Management Company. If I was a GHA leader I would be embarrassed to be associated with Advanced Towing Company, because ultimately their poor business practices are a reflection on the entire GHA company.Second, and this should really be done immediately, all parking spots that are NOT intended for visitors, need to have the paint that says they are visiting spots completely removed, or completely painted over. There should be no ambiguity as to which spots are for visitors and which ones are not.Third, I want GHA to review their internal procedures for when customers call in with problems. The person I was directed to did not have the authority to tell the towing company to let my car go. I wrongly assumed when she first told me that she would "sort it out" that it meant getting my car back. Only after waiting four hours was I told that the GHA employee had no authority to get my car back. I wasted an entire afternoon because I thought I was going to be helped and was not. I was also twice promised phone calls from GHA with a status/answer on the issue, but I was never called. There was no sense of urgency from the company when handling my situation. After 5pm the company phone stopped being answered, so I had to give up and pay money to get my car back. GHA needs to provide training on customer service, empathy for callers in trouble, and how to get the right GHA employee (with authority) to make decisions and rectify issues.
As was posted in the buildings, the work that is taking place is an emergency repair to the closed loop water pipes that are part of the air conditioning system in [redacted]'s section II buildings. A break in the pipes beneath one of the buildings was causing thousands of gallons of water...
to be lost underground daily. There was also a concern that this could cause severe damage to the building foundation, particularly if the pipe ruptured. Repairs required replacing several large pipes, working from both a large hole dug outside the building and -- as I understand it -- through a hole dug beneath a bedroom closet in a ground-floor unit. These pipes must be custom cut onsite, inserted and adjusted (easier said than done), stabilized and welded into place. Work began at 8 am on Friday, July 14, and continued until approximately 8 pm. Work resumed at 6:30 am on Saturday and, as of 9 pm, is still underway. (In the meantime, we made the community center, which has a separate AC system, available from 10 am to 10 pm on Friday and in the afternoon and evening on Saturday.) The final pipe welds are currently being completed. The next step is to pressure test the pipes to ensure that the welds and seals hold. If all goes well with the pressure test, then the plan is to bring the chiller and cooling tower back online tonight. If the pressure test fails, we will have to regroup and determine next steps. Hopefully, you will soon be getting cool air back into your unit.
Hello Mr. [redacted],We apologize for any miscommunication. Notices regarding takeover of management and your account balance were mailed on 8/10, 9/12, and 10/10. In order to remove late fees you must request this in writing to the Board of Directors at [redacted]. Please send this to the...
Community Manager at [redacted]. She will be able to forward this to the Board to request their permission. Please feel free to contact us at [redacted] should you have any questions.
Thank you for reaching out to us regarding your concerns. We have spoken and confirmed that the correction to your final account statement was completed by the property and therefore, there was no balance due and therefore no negative reporting to any such credit reporting agency. I also...
left you a message this morning to follow up and verify you have the documentation that you need to resolve this matter. Please feel free to contact me should there be anything outstanding in regards to this. I also would like to apologize for our delay in responding, it appears that the voicemail you left for who you thought was me was actually another Jennifer in our organization, so I do apologize for the added delay. Thanks again for allowing us the opportunity to rectify this situation and we thank you for your residency.