TuneCore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has not been resolved however I have spoken with a TuneCore Rep/Customer Service...

 "[redacted]" about this matter and it is under investigation working toward resolution. Thank you for such quick response.
Sincerely,
[redacted]

I can confirm that all of [redacted]' issues have been resolved.We processed 2 complete refunds for his renewals in both November and December.  The first refund was processed on November*, 2014 and the second was processed on December*, 2014.  Both of these refunds were...

processed within the 3-5 business day time-frame we provided in our correspondences.  If for any reason the customer still hasn't received these refunds they need to follow up with the Credit Card company (or bank if they were debit card purchases) directly.I also confirmed that all content in this customer's account has been marked for takedown in our system.  The automatic renewal feature has also been disabled for this account so if they decide to distibrute any more matieral with TuneCore in the future they will have to opt into auto-renewal manually.Finally, I checked and all e-mails from this customer have been closed and resolved so there are no open issues with this customer at this time.[redacted]TuneCore

Upon looking at [redacted]'s TuneCore account he does in fact have a positive Balance.  It appears that his particular complaint is specifically about the Publishing Administration service he signed up for through us.We notified [redacted] via email on March [redacted], 2014 that we had...

received a notice of infringement against a release in his account, which he did not respond to. We notified [redacted] again of a second notice of infringement on May [redacted], 2014, which he also did not respond to. As per our Terms of Service , whenever we receive a notice of infringement, we may hold the lifetime earnings of the disputed content until we are notified of a resolution. This effects both Distribution revenue and Publishing revenue.Since [redacted] still has not asserted rights to these particular sound recordings, we were not able to pay out any earnings he may have earned through our Publishing service.  With that said, we are currently administering the underlying compositions of these two sound recordings at 100%.  We made an attempt to contact [redacted] about this Revdex.com claim and to remind him of the current rights issue on his content on both February **, 2015 and February **, 2015 but have received no response.At this point we have exhausted all efforts in trying to reach this customer but he is more than welcome to respond to either our Copyright department or Publishing department to assert rights to the content he distirbuted and gain access to any potential funds associated with those releases.Sincerely[redacted]TuneCore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

To Whom It May Concern:
As a company, once an account has had a transaction, TuneCore does not "close" an account.  Our Finance department needs to maintain records and be able to track down accounts associated with all invoices.  In addition, all stores report...

distirbution sales on a two-month delay so accounts need to remain open so that customers can log in to access any possible future funds that are posted to an account.  Not only is there a two-month delay in accounting, but in a rare instance some stores may have even further delays.  Some stores process accounting quarterly and with iTunes Match ([redacted]), funds may be posted into accounts indefinitely.  TuneCore also keeps accounts open so that customers can come back to view all historical sales information.As referenced in his complaint, [redacted] was also a TuneCore Publishing Administration customer.  We did receive a request from him to terminate his publishing administration agreement with us, effective 10/*/2015.  I can confirm that his agreement with us terminated effective October *, 2015.  I’ve attached his termination letter in case this may be helpful (it also includes information from our Terms & Conditions about post-term collection).  Also, while it is usually the client’s responsibility to notify the PRO that we are no longer the administrator, we reached out to BMI on August **, 2016 and asked them to remove TuneCore as the administrator since the client has not done so.I'm sorry [redacted] is not satisfied with the responses he received from our Customer Care team but all e-mails were addressed within our advertised one-business day response time and all information that was provided to him was accurate.
We apologized to [redacted] regarding his content still being available in certain stores and immediately reached out to the stores in question to ask them to remove the content as soon as possible.  We have records of requesting the initial take downs at the customer's request but unfortunately the stores did not comply.  Keep in mind that any and all sales of [redacted]'s content would still all go to his TuneCore account and TuneCore never keeps any percentage of distribution sales.
In terms of piracy, we unfortunately have no way to control music piracy on the internet other than securing our own website and ensuring no musical content is leaked by our system.
Regarding [redacted]'s desired settlement, as stated above, we are unable to permanently delete or close [redacted]'s account for financial reasons and for our records.  At any point however, the customer can log into his account and change all contact information and personal information if they'd like and they never have to log in again.  Also, TuneCore never took the customer's rights to their music or content for distirbution ([redacted]) and we have attached written proof/documentation of the termination of their Publishing agreement.
Sincerely,
Sean
Sean D[redacted]Manager of OperationsTuneCore

To Whom It May ConcernFirst off, I'm sorry to hear about your negative experience with TuneCore.   You also mention having a negative experience with [redacted] , [redacted] , and [redacted] and although our Publishing Administration service works with [redacted] to help collect money on your behalf...

all of those companies are completely separate from TuneCore so unfortunately we won't be able to help with any issues you've had with them. With regards to signing up for [redacted] , there is no fee for registering with [redacted] as a writer, so I am not sure if he means that he registered with [redacted] as a publisher instead where there would be a fee associated with this sort of sign up.   If that was the case, he would need to contact/deal with [redacted] directly to rectify this.   [redacted] did do the correct thing in not terminating the agreement with the client because since TuneCore is his administrator of record, only we can end the agreement so long as his anniversary date of 11/**/2015 has elapsed.   The [redacted] and TuneCore Publishing connection is necessary so we can collect worldwide on behalf of our clients.   Adding TuneCore Publishing Administration as his administrator allows us to be the payee on record for his publishing share which essentially is granting us exclusive rights that is required from the global rights societies to collect on his behalf. Regarding this customer's Publishing royalties, his earnings are accurate considering that we received work registration numbers from all applicable sources that we register his compositions with – [redacted] being one of them.   In reviewing his distribution earnings, 70% of his sales came from within the US.   This means that he was receiving the majority of the mechanicals automatically through his distribution sales and there would not be much residual publishing royalties. The client did write to our Publishing Administration in November 2014 asking us to terminate the agreement immediately and we explained to him that per the terms
we are unable to until his anniversary date and we even sent him a screen shot of the terms and conditions that states as such (also attached to this response) .   Even though we were following what's stated in our Terms & amp; Conditions and his termination date is 4 months away we are issuing an immediate termination for him.   The client will receive a letter confirming this within 1-2 business days.   We will also inform [redacted] that we are no longer the administrator of record. In terms of adding additional stores to a release, this is completely optional.   As a company we're always looking to add more stores to our Distribution service and again it's up to the customer if they want to take advantage of these new stores or not (and there is a fee if they do wish to add more stores AFTER their initial distribution) . Regarding TuneCore's Distribution prices we are a subscription service so you pay yearly for distirbution and this is clearly explained on our pricing page here:
Again, we have no affiliation with [redacted] and the pricing models they offer. Yes, if a renewal is not paid the content is removed from all stores.   However, all stores report sales on a 2-month delay so it is possible for a customer to recevie money from sales up to 2 months after content is removed from stores (or possibly longer is a store is delayed in reporting.   On April [redacted] this customer contacted our Support Department stating they could still see one of their releases in some stores.   We responded the same day (Incident [redacted] ) asking the customer to let us know where they're still seeing content available for sale but they never responded.   If the customer lets us know where they're still seeing their music available for sale we will absolutely look into the issue and get it removed ASAP.   But regardless, and sales made from the music being available will still be placed in the customers account and TuneCore never takes a percentage of music sales. As previously mentioned, [redacted] is a separate company from TuneCore so we cannot speak on any issues this customer had with them. At this point we have responded to all open incidents the customer has had with us.   We are making an exception and terminating his Publishing agreement with us 4 months early and all of his content has been removed from our Distribution service. SincerelySean D [redacted] Manager of Operations

[redacted]  **  [redacted]
To whom it may concern,
TuneCore does not send or report any tax information for Music Distribution sales proceeds. [redacted] is also a TuneCore Publishing customer and they do...

deal with taxes.  The only thing he would receive from Publishing, in terms of taxes, would be a 1099 form so he can report his earnings during tax time.  However, [redacted] signed up with Publishing in November of 2013 and he did not earn any money in the remaining 2 months of 2013 (not uncommon at all). Therefore, the 1099 form would not be applicable to him because no money was earned and did not exceed $10.
Regarding the money earned from sales, the payout for streams of $.001 that [redacted] is referring to is correct. Streams payout very little. Usually fractions of a penny per stream. Most interactive or on-demand services pay royalties based on a percentage of their revenue (subscription, advertising or sometimes combination of both). When you are paid for interactive streaming through TuneCore distribution, you are generally only paid on the master. The streaming services pay the mechanical royalty separately, unless you are TuneCore Publishing client, in which case you will receive your mechanical royalties through TuneCore for the streaming of your music on the digital services that you select.
The $0.70 payout rate that [redacted] mentions pertains to downloads and this is usually the case with iTunes. The payout can also vary based on the retail price set in the store. When your songs or albums are sold as permanent downloads, you will receive the wholesale price (the money you receive from a sale) at a fixed pay rate. That wholesale price is inclusive of both master and mechanical royalties. If someone wants to own a copy of your sound recording as a permanent download, they must pay two royalties (a master and a mechanical). They must pay the master royalty to the owner of the sound recording – that is whoever owns or controls the master recording. They must pay for the mechanical royalty to the owner of the underlying composition – that is usually the songwriter or his/her publisher.
Furthermore, The pay rate that you receive on each permanent download may vary with each digital store and by country. Online services reserve the right to sell music and/or music videos at any retail price they choose.
Additionally, you may notice that the payment that you receive for international sales of your music is less than what you receive on domestic sales. Payment earned on international sales is less for various reasons. First, payment on international sales is made in local currency and therefore subject to exchange rate fluctuations when converted to U.S. dollars. Second, local laws may require that before remitting the money to TuneCore, the digital services must deduct sums for applicable local taxes or other tariffs depending on the territory where you distribute your music. Third, the current wholesale price paid to you for international sales of your music may reflect a deduction for publishing royalties as some digital services (including streaming services discussed below) pay those royalties to local copyright right societies and publishers (the “Copyright Deduction”) and then the copyright societies and/or publishers pay out those royalties to the rights holders (even if you are the rights holder and/or control the underlying rights to the composition). The Copyright Deduction may vary per country depending on local laws and customs at the time of payment and are subject to change.
If you are a TuneCore Publishing client, you will receive your international mechanical royalties from international downloads per your publishing statement.
All of this information can be obtained on our Website, [redacted] and can be found here: [redacted] also has many streams from Spotify from March 2014 on. Sales are reported on a 2 month delay which means Spotify should report March 2014 streams sometime this month. April 2014 streams should be reported in June 2014. May 2014 streams should be reported in July 2014 and so on. These are projected reporting dates as it is possible the stores can be delayed in reporting sales.
This information can also be found on our Website, [redacted] and can be found here: [redacted]
We also reached out to [redacted] directly via e-mail today (May *, 2014) regarding his claims in order shed some light on his confusion.
Sincerely,
[redacted]
TuneCore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Let me start by thanking the Revdex.com for helping me in this
matter, I am grateful. I really want tunecore to terminate whatever contract
they are talking about and separate those account. Tunecore has been collecting
money for the songs that I published in the internet for 2/3 years now and they
keep telling me that my song did not make any income, how do I know that they
are not lying. I mentioned [redacted] because they refuse to track the sale,
streaming and airplay of my song on purpose and they are the only company in
America that can prove that my music made income. I want tunecore to separate
those accounts and the Revdex.com to force [redacted] to track all the songs
that I have released in the internet From 2011 to date to see how much my music
has really made. Once again Revdex.com thank you and may the good lord bless you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The issue is not just that Australia's PRO ([redacted]) believes that I have a sub publishing agreement with Tunecore. It is unclear HOW MANY FOREIGN PROs are working under this incorrect assumption. For example, I have been paid writer's share royalties from France's PRO SACEM, but NOT publisher's share royalties. This is the same thing that happened with [redacted] (Ireland), and several other foreign PROs. Where is this money? Tunecore will not tell me whether or not they have been mistakenly paid money from OTHER foreign PROs that was intended for me. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern:
As mentioned in our response on August [redacted], we did receive a request from My Spiro to terminate his publishing administration agreement with us, effective 10/*/2015.  We also confirmed that his agreement with us terminated effective October *, 2015 and attached his termination letter in that response.  Also we mentioned "while it is usually the client’s responsibility to notify the PRO that we are no longer the administrator, we reached out to BMI on August **, 2016 and asked them to remove TuneCore as the administrator since the client has not done so."  For some reason it seems like our request on August [redacted] was not fulfilled by BMI so we wrote directly to Robert B[redacted] at BMI (who the customer mentions) again on October [redacted] asking them to remove TuneCore Digital Music from all of [redacted]'s registrations at BMI.  Again, this is something the client should actually be requesting with the PRO but we are more than happy make the request again as well.  If this customer stil feels this has not been processed he should be contacting BMI directly with the request.
Sean D[redacted]
Manager of Operations
TuneCore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 Thank you. I look forward to hearing from you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#  [redacted] , and have determined that my complaint has NOT been resolved because:
Due to the fact that TuneCore cannot even manage music that was supposed to be removed years ago I cannot trust them to handle any royalty or personal information.
Once you become a customer they no longer care about you as long and your credit card isn't declined.
Here is a link to content that was supposed to be removed over a year ago that I just now found:
[redacted]
The above link was on the first page of google results for my name - " [redacted] ".  
The response provided by TuneCore has once again been simple lip service. Why even have a customer service department - just forward all inquiries to an FAQ page and
save some money.
This is my last resort prior to legal action.
If TuneCore wants to advertise my fastidious musical name to promote their unethical business they can pay me for it - starting with a complete refund for any/all "services"
and a written statement declaring they have no rights to any of my music or the publishing therein.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: This company here is a fraud, they dont have a place to call them directly for one, they take forever to respond to email and they mishandle payments. they have made mistake they say on my funds like 3 times, takes more then 15 to collect then they admit they have done an error but do nothing they just say we sorry wait 7 more days! This is so unfair I feel powerless! they need to be audit too becuase we realy dont know how much they really sell in sales, they just report what they want theres no way of seeing actual sales. Please im asking for help on getting my money owed from this company and they need to treat people with dignity, respect and seriousness. only the Revdex.com can help me, thank you.Desired Settlement: Get my money owed and have an audit on this company please.

Business

Response:

To Whom It May Concern:

In regards to Complaint ID#: [redacted], please note that we have contacted the customer directly via email and phone about the issues he mentions in his claim and resolved all matters as follows:

1) He has been given our direct phone number for Artist Support, so he can call us with any questions/concerns during business hours in the future.

2) After examining all past communication with this customer in regards to his withdrawal of funds, we actively responded to all e-mails within our published 24 business hour time-frame.

3) His withdrawal request received an EFT technical error which caused a delay, but the issue has since been resolved and his funds have been successfully delivered (confirmed with customer over the phone).

4) All sales from stores are posted directly in the customer's account and are available for his viewing 24/7.

TuneCore has reported all sales from all stores to the account directly. We have also checked our raw sales reports that the stores send us directly and there are no additional reported sales for the account owner’s releases. We have also checked with our accounting department and there are no reported errors regarding TuneCore releases at this time so everything that’s been reported is accurate.

After speaking with the customer over the phone and addressing all concerns, he said he would retract his complaint.

Thank you so much.

Sincerely,

Lead Agent, Artist Support

TuneCore

Review: As of June ** as told by Tunecore when I logged in to my page where I am selling music my music was taken down there was no explanation or notice to me to allow me to respond to any concerns or complaint and I am paid up to be in all stores and saw no reason for this action plus as I notified Tunecore I was told to pay again for new ticket and they are holding my earned money in my account that I can no longer access and it says my email is not in there system yet I get ads from Tunecore at my email address.

I requsted a money transfer from Tunecore to my [redacted] account and it has not been transfered yet as of today after holidays and all still no responce from Tunecore.

I do not want to business with this company anymore I want my money earned and my refund for putting my lp in all stores then removed after paying. Desired Settlement: my music removed from Tunecore server and refund my money

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has not been resolved however I have spoken with a TuneCore Rep/Customer Service " [redacted] " about this matter and it is under investigation working toward resolution. Thank you for such quick response.

Sincerely,

Review: I agreed to be charged $25 fo [redacted] music library placement no actions taken by tunecore to actually place my music in [redacted] . No refund nor explanation for this amateurish performance theater. Desired Settlement: Deliver music to [redacted] or refund charges.

Business

Response:

To Whom It May Concern, This customer purchased ou [redacted] Sound Recording Revenue Collection Service on April **, 2015. As he mentions in his claim he "agreed to be charged" for this service. As the screenshot attached shows, we make it extremely clear on our website prior to paying for this service the customer has "agreed to", to the best of their knowledge, that all the tracks they are requesting for monetization "are not part of a compilation/various artists' album". This customer only has one album in our system and it is in fact a Various Artist album. Therefore, when he purchased this service he agreed to the Terms and Conditions and knew that the one album in his account would not be accepted. The service is good for any future releases he might upload and distribute however, so if he ever distributed more content that was eligible he would be able to take advantage of this product. I have been in communication with this customer and we are making a one-time exception for him and are fully refunding the $25 he paid and completely removing this service from his account. On April **, 2015 he e-mailed us stating he understands by refunding and turning off this feature in his account he'll never be able to activate it again (this is from Incident number [redacted] n our system) . Again, this customer agreed to the Terms and Conditions of this service and we stated very clearly prior to payment what content was eligible and nowhere in our company's Terms and Conditions do we offer refunds for products. However, we've made an exception for this customer since they have no intention of distributing new content and all of their catalog is ineligible. Sincerely, [redacted] TuneCore

Review: As of 5/*/2014 [redacted] has yet to receive tax forms for year. Also the company is not paying its correct percentage of sales. Streams they paying me .001 cents USD when the pay should be .70 cents per stream or download.Desired Settlement: IRS waiting on paperwork. As well we will be filling a $8.8 Billion lawsuit.

Business

Response:

[redacted]

To whom it may concern,

TuneCore does not send or report any tax information for Music Distribution sales proceeds. [redacted] is also a TuneCore Publishing customer and they do deal with taxes. The only thing he would receive from Publishing, in terms of taxes, would be a 1099 form so he can report his earnings during tax time. However, [redacted] signed up with Publishing in November of 2013 and he did not earn any money in the remaining 2 months of 2013 (not uncommon at all). Therefore, the 1099 form would not be applicable to him because no money was earned and did not exceed $10.

Regarding the money earned from sales, the payout for streams of $.001 that [redacted] is referring to is correct. Streams payout very little. Usually fractions of a penny per stream. Most interactive or on-demand services pay royalties based on a percentage of their revenue (subscription, advertising or sometimes combination of both). When you are paid for interactive streaming through TuneCore distribution, you are generally only paid on the master. The streaming services pay the mechanical royalty separately, unless you are TuneCore Publishing client, in which case you will receive your mechanical royalties through TuneCore for the streaming of your music on the digital services that you select.

The $0.70 payout rate that [redacted] mentions pertains to downloads and this is usually the case with iTunes. The payout can also vary based on the retail price set in the store. When your songs or albums are sold as permanent downloads, you will receive the wholesale price (the money you receive from a sale) at a fixed pay rate. That wholesale price is inclusive of both master and mechanical royalties. If someone wants to own a copy of your sound recording as a permanent download, they must pay two royalties (a master and a mechanical). They must pay the master royalty to the owner of the sound recording – that is whoever owns or controls the master recording. They must pay for the mechanical royalty to the owner of the underlying composition – that is usually the songwriter or his/her publisher.

Furthermore, The pay rate that you receive on each permanent download may vary with each digital store and by country. Online services reserve the right to sell music and/or music videos at any retail price they choose.

Additionally, you may notice that the payment that you receive for international sales of your music is less than what you receive on domestic sales. Payment earned on international sales is less for various reasons. First, payment on international sales is made in local currency and therefore subject to exchange rate fluctuations when converted to U.S. dollars. Second, local laws may require that before remitting the money to TuneCore, the digital services must deduct sums for applicable local taxes or other tariffs depending on the territory where you distribute your music. Third, the current wholesale price paid to you for international sales of your music may reflect a deduction for publishing royalties as some digital services (including streaming services discussed below) pay those royalties to local copyright right societies and publishers (the “Copyright Deduction”) and then the copyright societies and/or publishers pay out those royalties to the rights holders (even if you are the rights holder and/or control the underlying rights to the composition). The Copyright Deduction may vary per country depending on local laws and customs at the time of payment and are subject to change.

If you are a TuneCore Publishing client, you will receive your international mechanical royalties from international downloads per your publishing statement.

All of this information can be obtained on our Website, [redacted] and can be found here: [redacted] also has many streams from Spotify from March 2014 on. Sales are reported on a 2 month delay which means Spotify should report March 2014 streams sometime this month. April 2014 streams should be reported in June 2014. May 2014 streams should be reported in July 2014 and so on. These are projected reporting dates as it is possible the stores can be delayed in reporting sales.

This information can also be found on our Website, [redacted] and can be found here: [redacted]

We also reached out to [redacted] directly via e-mail today (May *, 2014) regarding his claims in order shed some light on his confusion.

Sincerely,

TuneCore

Review: I have been in the process of stepping aside from music project - and especially the the sales online of music albums of mine on tune core - due to being burned out on the project and lack of sales not making up for the cost of renewing albums online for sale. Multiple times and in many emails over the last few weeks I have expressed my desire to cancel all of my auto renewals for all of my albums on tune core. Still however as many times as they have promised they will cancel the auto renew function - telling me to simply ignore the emails that say my albums are up for auto renew and that I won't be charged - I am charged $49.95 for another year's renewal of the album online. The last time this happened they did refund me but it did take two weeks and I had to go through the hassle of back-and-forth emails and being very frustrated with their product "services".

Just this morning I received this email I have copied and pasted below.

•••••••

Dear [redacted]

We wanted to let you know that the subscriptions below were automatically renewed based on the payment preferences set in your TuneCore account.

Your releases will continue to be available in the digital stores and your TuneCore media widget will continue to work as well (don't have a widget yet? Create one here.)

Renewal Details

Yearly Album Renewal

[redacted] - [redacted] (ID [redacted])

Next renewal date Nov, ** 2015

Payment Details

Order Number: [redacted] Order Date: November**, 2014

Total: $49.99 (all amounts are in USD)

Credit Card Payment: $49.99 Transaction ID: [redacted] Card Number: [redacted] WITH TUNECORE DISTRIBUTION YOU GET:

Improved Music Uploader: Upload your songs faster and play them back instantly

Upgraded and Improved Sales Reports: Create and run custom sales reports by song, album, store, timeframe and more. Export your data with just a click. (SEE REPORTS)

25 Free TuneCore Media Players: Share your music, videos, tour dates and collect emails and more online with fans. (GET STARTED)

Free [redacted] Trend Reports: Get a weekly breakdown of your daily sales. (SEE REPORTS)

Free [redacted] Artist Ping Page: Connect with your fans via [redacted] platform. (LEARN MORE)

Free Music Industry Survival Guide Manuals. (DOWNLOAD NOW)

For information on current distribution live times, store accounting or other questions about the TuneCore service please visit our Frequently Asked Questions ([redacted]. You can also reach us at [redacted].

•••••••••••

This came after another ordeal with wanting an auto renewal for another album canceled and I let them know I wanted it all for their albums - including this one - but yet I received this email and my credit card was charged $49.95 for the auto renewal of this album as well. all this after I was promised no auto renewal would be done, that my credit card will not be charge for auto renewals anymore, and that I was to simply just ignore the emails from them telling me about auto renewals coming up.

Also every time I try to express my desire to clearly cancel my auto renewals for all of my albums with them all I get our lines of rhetoric and sales pitches for more services that I'm clearly dissatisfied with.Desired Settlement: I would like to have my $49.95 for this most recent auto renewal - which I was promised would not happen and I would not be charged for - immediately returned to my bank account. I would like for all of my other albums set for auto renew this November and December to be canceled once and for all so I'm not after all charged anyways all over again. I would like then once that is conflict for my account with them to be canceled so I have no more potentiality for any more issues with their products services or charges in the future.

Business

Response:

I can confirm that all of [redacted]' issues have been resolved.We processed 2 complete refunds for his renewals in both November and December. The first refund was processed on November*, 2014 and the second was processed on December*, 2014. Both of these refunds were processed within the 3-5 business day time-frame we provided in our correspondences. If for any reason the customer still hasn't received these refunds they need to follow up with the Credit Card company (or bank if they were debit card purchases) directly.I also confirmed that all content in this customer's account has been marked for takedown in our system. The automatic renewal feature has also been disabled for this account so if they decide to distibrute any more matieral with TuneCore in the future they will have to opt into auto-renewal manually.Finally, I checked and all e-mails from this customer have been closed and resolved so there are no open issues with this customer at this time.[redacted]TuneCore

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I started a music business two years ago and I was able to distribute the music to [redacted] from a consumer distribution site. For protection I also registered with [redacted], the preforming arts society and I check my account and all my songs with Tunecore are registered but yet I have no royalties but when I'm on Tunecore I'm making all this money, my songs are getting syndicated as such. I didn't a dime and they keep on coning me to buy more of their distribution credits, I can't just pull my songs without a reputable company; everything will be lost.Desired Settlement: Finish the Job

Business

Response:

Upon looking at [redacted]'s TuneCore account he does in fact have a positive Balance. It appears that his particular complaint is specifically about the Publishing Administration service he signed up for through us.We notified [redacted] via email on March [redacted], 2014 that we had received a notice of infringement against a release in his account, which he did not respond to. We notified [redacted] again of a second notice of infringement on May [redacted], 2014, which he also did not respond to. As per our Terms of Service (http://www.tunecore.com/index/terms#copyright_policy), whenever we receive a notice of infringement, we may hold the lifetime earnings of the disputed content until we are notified of a resolution. This effects both Distribution revenue and Publishing revenue.Since [redacted] still has not asserted rights to these particular sound recordings, we were not able to pay out any earnings he may have earned through our Publishing service. With that said, we are currently administering the underlying compositions of these two sound recordings at 100%. We made an attempt to contact [redacted] about this Revdex.com claim and to remind him of the current rights issue on his content on both February **, 2015 and February **, 2015 but have received no response.At this point we have exhausted all efforts in trying to reach this customer but he is more than welcome to respond to either our Copyright department or Publishing department to assert rights to the content he distirbuted and gain access to any potential funds associated with those releases.Sincerely[redacted]TuneCore

Review: I have an album that I paid for to get released on Dec [redacted]. On Dec [redacted], according to the tunecore website, my album was released to ITunes. Tunecore even provided a link to my album.

However..the link is not accurate. The link takes you to a web page that asks you to download ITunes. And, my album is NOT available on ITunes despite Tunecore stating it is. I emailed Tunecore immediately on the [redacted] and asked them why they are showing my album is available (when it really isn't) and why ITunes is not showing the album as being available either despite Tunecore providing a link to the album and stating it was released.

I never got a response.

I then emailed again in the [redacted]. No response.

I then emailed again on the [redacted]. So far, no response.

I have also tried calling the phone number affiliated with Tunecore. I doubt this is a legit/real number however because it never rings and instead goes straight to voice mail. And, despite calling over 25 times, I have never gotten a live person.

ITunes has a internal review process where they sometimes hold a small percentage of albums before they are released. This is fine. However...in my circumstance, Tunecore is stating that the album was released therefore it wasn't held up by ITunes as part of their review process, otherwise Tunecore would not have stated it was released and provided a link to it. (I have had albums held up for review by ITunes in the past)

I am writing this complaint due to the poor customer service within tunecore. They did not respond to my emails where I asked for an explanation as to why my album was not released to ITunes despite them claiming it was. If a company is going to not have a workable phone line then the least they can do is respond to emails. This mistake and lack of communication by Tunecore is costing me sales from people who wanted to buy my songs.Desired Settlement: I would like a refund for the money I've sent to Tunecore and/or I want an answer to my emails...originally sent to them on the [redacted] of December. I would also like better customer service representation (A working phone number would be nice) from Tunecore so others don't have to deal with this type of crap.

Business

Response:

To whom it may concernThe link we provided in this customer's account is accurate. However, there are 2 links; one is for [redacted] and the other is for the iTunes download store. We label these very clearly in TuneCore accounts. Unfortunately if a customer does not have iTunes or [redacted] downloaded on their computer the links will prompt them to download the App. This is an [redacted] feature and is something TuneCore has no control over. Again, the links are 100% accurate and working properly ([redacted]). A screenshot is also attached showing the link clearly labeled in the account.We did receive an e-mail from this customer on December [redacted] and unfortunately we were unable to respond to them in our advertised time-frame of 1 business day and then when the customer followed up so unfortunately that pushed the e-mail farther down in our inbox. He is receiving responses to all of his e-mails today. I am truly sorry we were not able to answer their e-mail within 1 business day.In terms of providing a link, we give customers their iTunes link as soon as we can so they can make sure all promotional material is ready to go once it's available. As stated, iTunes does have an internal review process and this release is now live and available well within the time-frame stated on our site (It was created on December [redacted]): [redacted]I apologize if the communication around the links is misleading and I will certainly bring that to our tech and product team to investigate and fix as soon as possible. SincerelySean D[redacted]Manager of OperationsTuneCore

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I narrate my experience with tunecore, [redacted] and [redacted] in sadness. I had a very terrible experience with tunecore, [redacted] and [redacted]. It started in 2011 I went to the internet to make my music career better because most of the musician go to the internet to promote their music. First I stumbled on tunecore without making proper research on the scam company, so I was excited that this company will help me distribute my music all over the world for people to hear my voice not knowing that they are nothing but thieves and liars. First they will tell you to sign up for free and distribute you music all over the world, then the next thing they do is to tell you to do is sign up for [redacted] account to help with the royalty collection. Once you have signed up for the [redacted] account which is not a free sign up they will ask you to link the account together. The moment you link the account together you have lost control of your royalty. They fill the royalty for you and dividing the money made from the royalty into two and also make sure that you don’t get a cent from your money. the next thing they do is to show more stores that you need to sign up for.

Now let talk about ‘‘[redacted]’’. Once you notice that you don’t have control over your royalty, you try telling them to unlink your [redacted] account from your TUNECORE account. [redacted] will tell you that they can’t unlink the both account because if they do tunecore will stop to bring artist to their website for signup. So they simply tell that they can’t, which is another lie. That’s what they did to me. So I wrote to tunecore demanding that they separate the accounts, tunecore told me that I have record contract with them and that it cannot be terminated, so they refuse to unlink the account. All of sudden Tunecore has changed from music Distribution Company to a record label. Tunecore and [redacted] are in this together and tunecore is the one in charge of the scam game.

Now let’s talk about ‘‘[redacted]’’. The only difference in [redacted] music Distribution Company is ,you only pay for you music distribution once and once payment is made your music will be in stores forever except you wish to take it down, which is not so in tunecore they make you pay every year for you music to remain in the internet stores. If you fail to pay your yearly music distribution in tunecore, they tell you that they have taken down your music from the store which is another lie. They will be selling your music behind your back and give you the impression that they have taken down you music. Now back to [redacted], do they really care about artist the answer is no. they also want you to sign up for [redacted] pro so they can be in charge of your royalty. Whatever they tell you about your music is what you take to be the ultimate and final answer making themselves music god but the truth is they are no music gods but music thieves who steal from artist.

Now let’s talk about the almighty ‘‘[redacted]’’ they are the once that publish music sales report and their report is the final answer so most people see them as angels but they are no angels they are worst than the devil. they are also part of this evil games .I have tried many time to get the data of my music in the internet but they refuse to give it to me. The truth in the music business is that sale of music has drop very low so most artist make it from streaming, radio airplay and shows. The reason why I mentioned this is because most [redacted] artist like me have made the mistake of asking for sale record from [redacted] and when you do they will give you a record that will frustrate you, making you regret the you first day you entered the studio to sing. Ask [redacted] for your airplay, streaming data they will try to scare you away with their price and frustrate you. I have sent many email but they refuse to give me my radio airplay and streaming data. BEWARE OF THEM.Desired Settlement: they give me full details of all the music I have published with them and they pay all the money made from my album

Business

Response:

To Whom It May ConcernFirst off, I'm sorry to hear about your negative experience with TuneCore. You also mention having a negative experience with [redacted], and [redacted] and although our Publishing Administration service works with [redacted] to help collect money on your behalf all of those companies are completely separate from TuneCore so unfortunately we won't be able to help with any issues you've had with them.With regards to signing up for [redacted], there is no fee for registering with [redacted] as a writer, so I am not sure if he means that he registered with [redacted] as a publisher instead where there would be a fee associated with this sort of sign up. If that was the case, he would need to contact/deal with [redacted] directly to rectify this. [redacted] did do the correct thing in not terminating the agreement with the client because since TuneCore is his administrator of record, only we can end the agreement so long as his anniversary date of 11/**/2015 has elapsed. The [redacted] and TuneCore Publishing connection is necessary so we can collect worldwide on behalf of our clients. Adding TuneCore Publishing Administration as his administrator allows us to be the payee on record for his publishing share which essentially is granting us exclusive rights that is required from the global rights societies to collect on his behalf.Regarding this customer's Publishing royalties, his earnings are accurate considering that we received work registration numbers from all applicable sources that we register his compositions with – [redacted] being one of them. In reviewing his distribution earnings, 70% of his sales came from within the US. This means that he was receiving the majority of the mechanicals automatically through his distribution sales and there would not be much residual publishing royalties.The client did write to our Publishing Administration in November 2014 asking us to terminate the agreement immediately and we explained to him that per the terms (http://www.tunecore.com/index/terms#publishing_administration_terms) we are unable to until his anniversary date and we even sent him a screen shot of the terms and conditions that states as such (also attached to this response). Even though we were following what's stated in our Terms & Conditions and his termination date is 4 months away we are issuing an immediate termination for him. The client will receive a letter confirming this within 1-2 business days. We will also inform [redacted] that we are no longer the administrator of record.In terms of adding additional stores to a release, this is completely optional. As a company we're always looking to add more stores to our Distribution service and again it's up to the customer if they want to take advantage of these new stores or not (and there is a fee if they do wish to add more stores AFTER their initial distribution).Regarding TuneCore's Distribution prices we are a subscription service so you pay yearly for distirbution and this is clearly explained on our pricing page here: http://www.tunecore.com/index/pricing Again, we have no affiliation with [redacted] and the pricing models they offer.Yes, if a renewal is not paid the content is removed from all stores. However, all stores report sales on a 2-month delay so it is possible for a customer to recevie money from sales up to 2 months after content is removed from stores (or possibly longer is a store is delayed in reporting. On April [redacted] this customer contacted our Support Department stating they could still see one of their releases in some stores. We responded the same day (Incident [redacted]) asking the customer to let us know where they're still seeing content available for sale but they never responded. If the customer lets us know where they're still seeing their music available for sale we will absolutely look into the issue and get it removed ASAP. But regardless, and sales made from the music being available will still be placed in the customers account and TuneCore never takes a percentage of music sales.As previously mentioned, [redacted] is a separate company from TuneCore so we cannot speak on any issues this customer had with them.At this point we have responded to all open incidents the customer has had with us. We are making an exception and terminating his Publishing agreement with us 4 months early and all of his content has been removed from our Distribution service.SincerelySean D[redacted]Manager of Operations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]