TuneCore

Review: Tunecore has incorrectly claimed that they are the "Sub Publisher" for works that were registered with [redacted] and performed well after my agreement with Tunecore ended. They informed every foreign PRO that they had a deal with me and have been collecting money that was intended for me for the past year. They never informed me that they were collecting this money. I only learned of this because of a discrepancy in my [redacted] Writer and Publisher statements. Since I informed Tunecore Publishing of this issue, they have taken little to no action to remedy it. They are STILL collecting royalties that are intended for me. I haven't seen any of this money since I learned about this and contacted Tunecore in early August 2015.Desired Settlement: I need to know exactly how much foreign royalty money has been paid to Tunecore that was originally intended for Skisty Cent Publishing

Business

Response:

To Whom it May Concern:[redacted] was a client of TuneCore Publishing Administration from 2011 until July 2014. During that time, we advised every foreign PRO of our rights to the 11 works [redacted] submitted to us, as was our contractual obligation. In August of 2015 TuneCore was contacted by [redacted] concerning certain compositions that were erroneously registered to TuneCore within the territory of Australia. It should be noted that we did not submit these registrations. In an effort to correct this registration - though the error was no fault of ours- we contacted Native Tongue, our sub-publishing partner in Australia, who then worked in tandem with [redacted] to amend the registration and recover the funds. This error was expeditiously corrected to properly reflect [redacted] Publishing as the sole administrator of the compositions listed below. In addition, [redacted] was provided with the dollar amounts for each composition that was erroneously sent to Native Tongue, our sub-publisher. An adjustment was processed by Madeleine R[redacted], Copyright & Royalties Assistant of Native Tongue through [redacted] and she confirms that the earnings will be accounted to the client in Quarter 1 of 2016 due to the adjustment being part of the Quarter 4 2015 process. [redacted] Additionally, the client inquired about earnings for the compositions we previously administered and he has been explained that until his new administrator updates his records with the global rights societies, TuneCore will still be displayed as the administrator. He has been instructed to have his new administrator assert their claim which would then cause the source to contact TuneCore for confirmation of his termination that took place on 07/**/2014. This is standard industry practice. Any royalties sent to TuneCore will still be accounted to our former client through our normal quarterly accountings.SincerelyTuneCore Publishing

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The issue is not just that Australia's PRO ([redacted]) believes that I have a sub publishing agreement with Tunecore. It is unclear HOW MANY FOREIGN PROs are working under this incorrect assumption. For example, I have been paid writer's share royalties from France's PRO SACEM, but NOT publisher's share royalties. This is the same thing that happened with [redacted] (Ireland), and several other foreign PROs. Where is this money? Tunecore will not tell me whether or not they have been mistakenly paid money from OTHER foreign PROs that was intended for me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted] - `We have been researching this issue further with [redacted] and are currently awaiting a response from them. We will be back in touch as soon as we have further information (hopefully by next week).Thank you,TuneCore Publishing Administration

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you. I look forward to hearing from you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Tunecore [Incident: [redacted]]: A release was submitted to Tunecore for distribution from our company, Some Cutz Up, OK back in July of 2013. TuneCore submitted to stores OK. Stores listed Artist name incorrectly. Now [redacted] from their customer service team wants us to check each store to find out where the error was. This should be their issue, not have it fall on the customer. They have 20 different stores plus hundreds of territories and would take a huge amount of time to run a search for the artist to find out if it was listed correctly. Artist was submitted as "[redacted]-" and was found on iTunes as “[redacted]”. We have not confirmed error is happening on additional sites. It's now been 11 days and nothing has happened. We paid $49.99 for the release to be distributed correctly as submitted. It is currently being sold as another artist, an artist that is not related to our label, [redacted]. Tunecore needs to take responsibility of the issue happening with their clients. Many of the stores they distribute to are subscription only and would be impossible for our company to check each one of those stores since we do not have a subscription. To be clear we can't run a search for these artists unless we have a subscription. Yes, Tunecore submitted ok but we are paying for their services and now have an issue that is not getting corrected. [redacted] Owner Some Cutz Up LLC [redacted]Desired Settlement: I would like a phone call at ###-###-#### Monday – Friday from 10AM – 4 PM to sort this out and to avoid additional delays.

Consumer

Response:

We wanted a phone call from Tunecore or if handled through the Revdex.com there is no direct contact needed.

Business

Response:

August **, 2013

To Whom It May Concern:

In regards to Complaint ID#: [redacted], please note that we have contacted the customer directly via email and phone about the issue he mentions in his claim and resolved all matters.

In summary, we delivered the album in question successfully to all stores as he uploaded it to TuneCore according to our Terms & Conditions. Unfortunately some stores can list a release's Artist Name differently based on their own internal ingestion process (outside of TuneCore) in an attempt to list content by the same artist together. As a result, some store posted the album with a different variation of the Artist Name ("[redacted]" vs "[redacted]-").

This is a mistake that stores make from time to time, but we can always reach out to stores to request the correction (with the exception of Amazon MP3 who is unable to separate artists). We just ask that the customer let us know where they are seeing the mistakes. The claimant was not willing to do so.

At this point the majority of store this customer is distributing to are showing the correct name including: iTunes, Amazon MP3, Amazon On Demand, VerveLife (IMVU), Myspace Music, Rdio, Sony Music Unlimited, Wimp, Google Play, and Deezer

The following stores have been contacted about correcting the artist name: Spotify, Rhapsody, Simfy, eMusic, Shazam, Nokia, and Xbox Music

Regarding other stores, iHearRadio editorially selects what content is searchable in their store and this album was not selected. MediaNet can take 6-8 weeks for content to go live and that time-frame has not passed yet. Nokia has not published the release yet but we have reached out to them in order to have it go live as soon as possible.

A TuneCore representative spoke with the customer over the phone earlier today (8/**/2013), and the claimant was satisfied with how we handled the situation and stated he would contact the Revdex.com in hopes of retracting his complaint.

Thank you so much.

Sincerely,

Manager of Customer Care

TuneCore