Turbine, Inc.

[Although I am accepting the offer...

to correct the issue, there is a degree of distrust in the capability that technical support has in dealing with this issue. Not accepting phone calls is a major handicap when it comes to gathering information. Account support suggested that I call technical support, but technical support does not use telephones, which indicates they are not in communication with each other. As advised by the Revdex.com representative, this complaint will be reopened immediately in the event that technical support fails to fix any of the problems, as before.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thank you for your inquiry. For assistance with your refund request, please contact [redacted] and include your digital receipt (proof of purchase), along with your mailing address (which we'll send a refund to upon verification of purchase).

Thank you for your inquiry. We have located your most recent Technical Support help request. We have re-opened this request and have escalated it to a Senior Technical Support Representative for response. You should be hearing back from this support agent shortly.

Our logs do show that multiple in-game messages (tells) were sent and none of them were responded to. Keep in mind, the lengthy bans were placed because the same infraction was witnessed multiple times.

Thank you for your response. As stated in our terms of service, exploiting in-game mechanics is a violation. Multiple warnings were given and those warnings were ignored, so we had to permanently ban the account to protect the integrity of our product.

Thank you for your inquiry. We have reviewed our records and confirmed that you did successfully submit a help request via the support website about 2 hours ago. You will receive a response to that help request within the next 24 hours.

I have reviewed the response submitted by the business and have determined...

that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thank you for your response. As previously mentioned, we're working to prevent any interruptions to services on a regular basis. Unfortunately, there are bad actors who can disrupt services of many gaming companies by simply paying companies to launch DDOS attacks. While we have systems in place that stop the vast majority of these types of attacks from interrupting services some will inevitable get through and will need to be dealt with. Please keep in mind that Asheron's Call is currently without any sort of subscription fees and is being setup for a handoff to be run by the player community.

Thank you for your inquiry. We're aware of recent stability issues and have been actively working to limit them. Unfortunately, many of these issues are being caused by outside actors who are actively trying to disrupt the service. We have taken several steps to reduce this impact and allow for a...

fun and connected experience for our fans. We're also working towards allowing fan run servers for the product in the future. Thank you for your patience while we continue to work to resolve any lingering issues.

Revdex.com:
I...

have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thank you for your inquiry. We have reviewed your case in detail and will be reaching out to you shortly with a resolution. If you have any additional questions or concerns, please visit support.turbine.com to request help.