Dan G[redacted], Service Manager, was able to take a look at this case. He mentioned when servicing the vehicle, all rotors and brakes were replaced with new parts. At the customer’s convenience, he would like to setup a time for the customer to come for an inspection on brakes and rotors to see where the...
noise is deriving from. The customer can reach Dan at ###-###-#### Ext: [redacted]. If needed, the Repair Order Details from the last visit are attached.
I am rejecting this response because: While the response from the business seems to say a lot, it actually says nothing. If, the needed work done is covered by the warranty, if the dealership accepts it, if the service company accepts that. This is a lot of "ifs", but not much more.Taking the truck in to have work done, only to find that nothing is covered would be a shock. At the time we purchased the warranty, we were told it was a GM warranty, covered by GM, good at any dealership, and covered anything bumper to bumper. That seems pretty simple.I think a fair solution and resolution requires something different than what's proposed. Regards,
[redacted]
Attached is a copy of the service contract purchased by [redacted]. This vehicle has not been into our dealership since 6/8/2015. The extended warranty purchased is in effect until 8/28/2017 as long as the miles are below 75,000. The customer can take this vehicle to any...
[redacted] dealer and present the contract. The customer will be responsible for any check out fees until it is deemed to be a covered repair under the service contract. If the customer is in [redacted] I would be happy to assist in getting the repair done. The service contract company needs to be contacted by the repair facility prior to any repairs being made.
I am emailing in response to your email today regarding complaint submitted on 4/16/2015 against Jack Maxton Chevrolet, Inc.. I was under the impression I had two weeks to respond which would fall on Tuesday, so no the issue has not been resolved. Your email today indicated that if further assistance was needed that I could send an email. My response is as follows:Jack Maxton is not responding to the actual issue at which I have described and is squirting the actual complaint in an attempt to avoid responsibility associated with inappropriate action on their part.1. Jack Maxton took three weeks to generate a complete report (the first and final report are attached as evidence). 2. The final report was due at the [redacted]e of service on 3/9/15, but was refused by Jack Maxton to be generated due to the [redacted]e in the evening when their "inspection" was complete and an employee needed to leave to pick up his daughter. When GM Executive Team (customer service) indicated for me to arrive at Jack Maxton to obtain said official report on 3/25/15, [redacted] the service manager without cause called the Worthington Police to indicate I was trespassing and that he refused to provide documentation I had the legal right to obtain. It was only received on 3/25/15 via email after the sales manager from [redacted] Chevy, my selling dealership, contacted [redacted] post incident and told him his actions were illegal to withhold said documents3. My complaint is of inappropriate use of authority in an attempt to terrorize a customer in which they did not want to help, because Jack Maxton was not the selling dealership. I was told serveral [redacted]es that I should return to my selling dealership, which was not possible due to being in MA. It was also illegal to withhold the documents and not produce them at the [redacted]e of service, which is a concern in regards to the integrity and honesty of the service department; were they attempting to hide something? Was the right report generated? I imagine a lot of vehicles are looked at in a 3 week period of [redacted]e and it would be difficult to recall information appropriately. In epidemiology they would refer to this as recall bias.4. Terrorization not only occurred for myself but also against another consumer who was startled by the police and backed into their SUV, causing an unnecessary accident at the hands of Jack Maxton.In an arbitration meeting against GM for the actual problem with the vehicle on 5/14/15, the arbitrator asked GM why Jack Maxton would have called the police and their representative [redacted] testified that [redacted] must have felt threatened by me. I would like to indicate that as a 5'2'' 150 lb caucasian female, I am not remotely threatening to a man of approximately 5'10'' and 200lbs. Not to mention that in the state of Ohio, in regards to self defense, an unarmed man is inherently threatening to a female regardless of her weapon status. Thus if anyone was threatening in this situation it was the service manager [redacted] at Jack Maxton Chevrolet, which proves that his action in calling the police were inexcusable and 100% unnecessary but is a demonstration of the gross mistreatment of female customers which has been documented in other consumer reviews.I have requested and yet to receive a written apology for the gross mistreatment. I have also requested that a donation to the Worthington Police Department be made in my name as a result of Jack Maxton wasting my tax dollars in misuse of the department.Once again, Jack Maxton has yet to touch on the actual complaint nor accept responsibility for their actions. They have chosen to reply with statements that they have no evidence to support, as their statements are incompletely true. Yes, I have admitted that I refused to sign the incomplete work order, but I was never in person offered a completed work order/invoice in which to sign. I refused to sign the initial document, because I was worried if I signed the incomplete work order, that I would never receive a completed one. Jack Maxton has yet to comment on any need for terrorizing a consumer with the police, because there was no reason to contact the police, as the Police Officer indicated, I was not causing a disturbance and I left peacefully when they asked. The only disturbance cause was by [redacted], who created a scene with the police that startled many customers at the bay.I am further disturbed by this company in their inability to take accountability. I have not asked for anything unreasonable and refusal to apologize makes me fear for continued mistreatment of future female chevy vehicle owners.
Our customer is welcome to call and make an appointment with Eric Davis to bring his vehicle back to look at the transmission issues as parts of the transmission may be covered under a warranty. Depending on the pieces that need serviced, the repair may result in a charge to the customer if needed. The diagnostic is free.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. At Jack Maxton, where we are home of the best doggone deals, we want all of our customers to be happy with their purchase. Ms. [redacted] visited our dealership and chose to purchase one of our certified pre-owned vehicles. All of our...
certified pre-owned vehicles come with: 2-YEAR/24,000-MILE1 CPO SCHEDULED MAINTENANCE PLAN 12-MONTH/12,000-MILE2 BUMPER-TO-BUMPER WARRANTY POWERTRAIN LIMITED WARRANTY 172-POINT VEHICLE INSPECTION AND RECONDITIONING PROCESS 3-DAY/150-MILE SATISFACTION GUARANTEE VEHICLE HISTORY REPORT After her purchase she returned to our dealership where our Service Department was happy to go on multiple test drives with her to try to determine what, if any, difficulties the car might be having. The results of the test drive are as follows: A. Brakes Grinding – Customer concern could not be duplicated B. Burning Smell – Checked for leaks – No abnormal smells at this time C. Car Hesitates – No problem found D. Belt Noises – Not duplicated at this time E. Wind Noise at freeway speeds on driver’s side – no wind noise heard on test drive F. Engine noise at Idle – replaced Water Pump G. Squeak sound from steering wheel on turns – no problem found Please let her know that at this time, we are offering to replace the brakes as a goodwill gesture and a means of resolving the dispute once and for all. Please let us know if she accepts our offer. Thank you.
Being a mechanic for over 30 years the repairs to have been done should have been honored, not inspected, and they DID NOT replace any rim, The new rim was purchased by me and cost me 65.00 dollars, do they insinuate, I am crazy, I took the vehicle to [redacted] Auto Group and according to THEIR mechanic, The Whole front end is now at risk, So someone should have done a better job, and listened to the customer, which they failed to do, I am now stuck in a hole with a vehicle that is undrivable, and not to mention an extended warrenty sold to me that should not have expired till 163,279 miles, was actually sold as a 60k warrenty, which is now expired..... What I should do is drive the vehicle to JACK MAXTON CHEVY and park it in their possession to keep as thanks to them, I am paying for something that does not exist...... "Like a Rock" it just sits there....... I will accept an apology, and repairs to the vehicle at Maxtons cost, for failure to do as the customer requested, I did not take the vehicle to them in the spring for an opinion........ everyone has one....... It is financed by [redacted] financial, so this board is not where this will end. unless Maxton Chooses to do what should have been done
After researching this complaint we have learned that there was definitely an error on our part and we apologize profusely to Ms. [redacted]. We are absolutely willing to refund the cost of the warranty plus tax, which looks to be $936.25. Let me know where I need to send the check to.Thank you for...
General Motors and Jack Maxton Chevrolet have many service procedures in place to ensure that all customers are taken care of in a [redacted]ely and adequate manner. One of the channels GM provides is the ability to contact GM Executive Group. The Executive Group will give instructions to a customer on how...
to contact a dealership close to them or escalate an issue at their current dealership. [redacted] purchased her new vehicle elsewhere and was directed to go to Jack Maxton Chevrolet as her hosting dealership. When [redacted] arrived, the Jack Maxton Service Department hooked her vehicle up to a diagnostics machine to check for codes. With advances in technology, the Service Department, regularly uses a Diagnostics machine to assist in servicing a vehicle. Just as OnStar is linked to a vehicle and provides monthly diagnostics sent to your email. There were no findings at this appointment. [redacted], Chevrolet District Manager, met with [redacted] on another occasion, to look at her vehicle. The information provided below is what [redacted] and the Jack Maxton Service Department gathered at that appointment. [redacted] asked the customer to sign off on a repair order after discussing there were no issues with her vehicle. The customer refused. [redacted] was not able to give her a copy of the repair order the day of appointment because we needed her signature to release the repair order information. After a 12 mile test drive and a series of diagnostics tests Jack Maxton Chevrolet and [redacted] could not duplicate the issue. We referred the customer back to her GM Executive Group Advocate to obtain information requested since the repair order was not signed, as needed. After [redacted] spoke with GM Executive Group, he released the report to [redacted] on March 17th. On March 9th, 2015, no codes for powertrain and no history codes for powertrain were present. 1 history code for HVAC B393B 04 Voltage. This should not affect powertrain. We explained this to the customer. We asked her to sign the repair order again and she refused. She demanded a code results report and said she would not leave the premises until she received this. At that [redacted]e, Jack Maxton Chevrolet, felt authorities would have to escort the customer out. Jack Maxton Chevrolet and [redacted] feel they have exceeded the obligations concerning this customer. Please advise if any additional information is needed.
knowledge of there being issues with the 1967 Camaro before the customer purchased the vehicle. When the vehicle was purchased, the customer signed an “As-Is” and “Nothing-Owed” document. (Please see attached.) As a goodwill gesture, the customer can bring us the motor and we’ll fix it; if the customer is willing to split the bill 50/50. When the motor is fixed, the customer can pick it up at Jack Maxton Chevrolet.
I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution is satisfactory to me.
Dan G[redacted], Service Manager, was able to take a look at this case. He mentioned when servicing the vehicle, all rotors and brakes were replaced with new parts. At the customer’s convenience, he would like to setup a time for the customer to come for an inspection on brakes and rotors to see where the...
noise is deriving from. The customer can reach Dan at ###-###-#### Ext: [redacted]. If needed, the Repair Order Details from the last visit are attached.
I am rejecting this response because: While the response from the business seems to say a lot, it actually says nothing. If, the needed work done is covered by the warranty, if the dealership accepts it, if the service company accepts that. This is a lot of "ifs", but not much more.Taking the truck in to have work done, only to find that nothing is covered would be a shock. At the time we purchased the warranty, we were told it was a GM warranty, covered by GM, good at any dealership, and covered anything bumper to bumper. That seems pretty simple.I think a fair solution and resolution requires something different than what's proposed. Regards,
[redacted]
Attached is a copy of the service contract purchased by [redacted]. This vehicle has not been into our dealership since 6/8/2015. The extended warranty purchased is in effect until 8/28/2017 as long as the miles are below 75,000. The customer can take this vehicle to any...
[redacted] dealer and present the contract. The customer will be responsible for any check out fees until it is deemed to be a covered repair under the service contract. If the customer is in [redacted] I would be happy to assist in getting the repair done. The service contract company needs to be contacted by the repair facility prior to any repairs being made.
I am emailing in response to your email today regarding complaint submitted on 4/16/2015 against Jack Maxton Chevrolet, Inc.. I was under the impression I had two weeks to respond which would fall on Tuesday, so no the issue has not been resolved. Your email today indicated that if further assistance was needed that I could send an email. My response is as follows:Jack Maxton is not responding to the actual issue at which I have described and is squirting the actual complaint in an attempt to avoid responsibility associated with inappropriate action on their part.1. Jack Maxton took three weeks to generate a complete report (the first and final report are attached as evidence). 2. The final report was due at the [redacted]e of service on 3/9/15, but was refused by Jack Maxton to be generated due to the [redacted]e in the evening when their "inspection" was complete and an employee needed to leave to pick up his daughter. When GM Executive Team (customer service) indicated for me to arrive at Jack Maxton to obtain said official report on 3/25/15, [redacted] the service manager without cause called the Worthington Police to indicate I was trespassing and that he refused to provide documentation I had the legal right to obtain. It was only received on 3/25/15 via email after the sales manager from [redacted] Chevy, my selling dealership, contacted [redacted] post incident and told him his actions were illegal to withhold said documents3. My complaint is of inappropriate use of authority in an attempt to terrorize a customer in which they did not want to help, because Jack Maxton was not the selling dealership. I was told serveral [redacted]es that I should return to my selling dealership, which was not possible due to being in MA. It was also illegal to withhold the documents and not produce them at the [redacted]e of service, which is a concern in regards to the integrity and honesty of the service department; were they attempting to hide something? Was the right report generated? I imagine a lot of vehicles are looked at in a 3 week period of [redacted]e and it would be difficult to recall information appropriately. In epidemiology they would refer to this as recall bias.4. Terrorization not only occurred for myself but also against another consumer who was startled by the police and backed into their SUV, causing an unnecessary accident at the hands of Jack Maxton.In an arbitration meeting against GM for the actual problem with the vehicle on 5/14/15, the arbitrator asked GM why Jack Maxton would have called the police and their representative [redacted] testified that [redacted] must have felt threatened by me. I would like to indicate that as a 5'2'' 150 lb caucasian female, I am not remotely threatening to a man of approximately 5'10'' and 200lbs. Not to mention that in the state of Ohio, in regards to self defense, an unarmed man is inherently threatening to a female regardless of her weapon status. Thus if anyone was threatening in this situation it was the service manager [redacted] at Jack Maxton Chevrolet, which proves that his action in calling the police were inexcusable and 100% unnecessary but is a demonstration of the gross mistreatment of female customers which has been documented in other consumer reviews.I have requested and yet to receive a written apology for the gross mistreatment. I have also requested that a donation to the Worthington Police Department be made in my name as a result of Jack Maxton wasting my tax dollars in misuse of the department.Once again, Jack Maxton has yet to touch on the actual complaint nor accept responsibility for their actions. They have chosen to reply with statements that they have no evidence to support, as their statements are incompletely true. Yes, I have admitted that I refused to sign the incomplete work order, but I was never in person offered a completed work order/invoice in which to sign. I refused to sign the initial document, because I was worried if I signed the incomplete work order, that I would never receive a completed one. Jack Maxton has yet to comment on any need for terrorizing a consumer with the police, because there was no reason to contact the police, as the Police Officer indicated, I was not causing a disturbance and I left peacefully when they asked. The only disturbance cause was by [redacted], who created a scene with the police that startled many customers at the bay.I am further disturbed by this company in their inability to take accountability. I have not asked for anything unreasonable and refusal to apologize makes me fear for continued mistreatment of future female chevy vehicle owners.
Our customer is welcome to call and make an appointment with Eric Davis to bring his vehicle back to look at the transmission issues as parts of the transmission may be covered under a warranty. Depending on the pieces that need serviced, the repair may result in a charge to the customer if needed. The diagnostic is free.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. At Jack Maxton, where we are home of the best doggone deals, we want all of our customers to be happy with their purchase. Ms. [redacted] visited our dealership and chose to purchase one of our certified pre-owned vehicles. All of our...
certified pre-owned vehicles come with: 2-YEAR/24,000-MILE1 CPO SCHEDULED MAINTENANCE PLAN 12-MONTH/12,000-MILE2 BUMPER-TO-BUMPER WARRANTY POWERTRAIN LIMITED WARRANTY 172-POINT VEHICLE INSPECTION AND RECONDITIONING PROCESS 3-DAY/150-MILE SATISFACTION GUARANTEE VEHICLE HISTORY REPORT After her purchase she returned to our dealership where our Service Department was happy to go on multiple test drives with her to try to determine what, if any, difficulties the car might be having. The results of the test drive are as follows: A. Brakes Grinding – Customer concern could not be duplicated B. Burning Smell – Checked for leaks – No abnormal smells at this time C. Car Hesitates – No problem found D. Belt Noises – Not duplicated at this time E. Wind Noise at freeway speeds on driver’s side – no wind noise heard on test drive F. Engine noise at Idle – replaced Water Pump G. Squeak sound from steering wheel on turns – no problem found Please let her know that at this time, we are offering to replace the brakes as a goodwill gesture and a means of resolving the dispute once and for all. Please let us know if she accepts our offer. Thank you.
Being a mechanic for over 30 years the repairs to have been done should have been honored, not inspected, and they DID NOT replace any rim, The new rim was purchased by me and cost me 65.00 dollars, do they insinuate, I am crazy, I took the vehicle to [redacted] Auto Group and according to THEIR mechanic, The Whole front end is now at risk, So someone should have done a better job, and listened to the customer, which they failed to do, I am now stuck in a hole with a vehicle that is undrivable, and not to mention an extended warrenty sold to me that should not have expired till 163,279 miles, was actually sold as a 60k warrenty, which is now expired..... What I should do is drive the vehicle to JACK MAXTON CHEVY and park it in their possession to keep as thanks to them, I am paying for something that does not exist...... "Like a Rock" it just sits there....... I will accept an apology, and repairs to the vehicle at Maxtons cost, for failure to do as the customer requested, I did not take the vehicle to them in the spring for an opinion........ everyone has one....... It is financed by [redacted] financial, so this board is not where this will end. unless Maxton Chooses to do what should have been done
After researching this complaint we have learned that there was definitely an error on our part and we apologize profusely to Ms. [redacted]. We are absolutely willing to refund the cost of the warranty plus tax, which looks to be $936.25. Let me know where I need to send the check to.Thank you for...
your timeAmanda M[redacted]
General Motors and Jack Maxton Chevrolet have many service procedures in place to ensure that all customers are taken care of in a [redacted]ely and adequate manner. One of the channels GM provides is the ability to contact GM Executive Group. The Executive Group will give instructions to a customer on how...
to contact a dealership close to them or escalate an issue at their current dealership. [redacted] purchased her new vehicle elsewhere and was directed to go to Jack Maxton Chevrolet as her hosting dealership. When [redacted] arrived, the Jack Maxton Service Department hooked her vehicle up to a diagnostics machine to check for codes. With advances in technology, the Service Department, regularly uses a Diagnostics machine to assist in servicing a vehicle. Just as OnStar is linked to a vehicle and provides monthly diagnostics sent to your email. There were no findings at this appointment. [redacted], Chevrolet District Manager, met with [redacted] on another occasion, to look at her vehicle. The information provided below is what [redacted] and the Jack Maxton Service Department gathered at that appointment. [redacted] asked the customer to sign off on a repair order after discussing there were no issues with her vehicle. The customer refused. [redacted] was not able to give her a copy of the repair order the day of appointment because we needed her signature to release the repair order information. After a 12 mile test drive and a series of diagnostics tests Jack Maxton Chevrolet and [redacted] could not duplicate the issue. We referred the customer back to her GM Executive Group Advocate to obtain information requested since the repair order was not signed, as needed. After [redacted] spoke with GM Executive Group, he released the report to [redacted] on March 17th. On March 9th, 2015, no codes for powertrain and no history codes for powertrain were present. 1 history code for HVAC B393B 04 Voltage. This should not affect powertrain. We explained this to the customer. We asked her to sign the repair order again and she refused. She demanded a code results report and said she would not leave the premises until she received this. At that [redacted]e, Jack Maxton Chevrolet, felt authorities would have to escort the customer out. Jack Maxton Chevrolet and [redacted] feel they have exceeded the obligations concerning this customer. Please advise if any additional information is needed.
Jack Maxton Chevrolet had no...
knowledge of there being issues with the 1967 Camaro before the customer purchased the vehicle. When the vehicle was purchased, the customer signed an “As-Is” and “Nothing-Owed” document. (Please see attached.) As a goodwill gesture, the customer can bring us the motor and we’ll fix it; if the customer is willing to split the bill 50/50. When the motor is fixed, the customer can pick it up at Jack Maxton Chevrolet.