TurnKey Vacation Rentals

We apologize for the confusion on rates It is a frustrating situation for us as well Unfortunately what you pointed out is beyond our control TurnKey loads rates into a system, and [redacted] then determines what price is shown on search results with no dates entered based on the rate data TurnKey submittedWe don't control what average rates they show, and it is usually some combination of the lowest rates of the year The only way to get accurate rates is to enter in specific dates and get the results Rates for off-peak midweek stays like mid-October in Tahoe are always going to be much lower than say New Year's or 4th of July, but [redacted] might put October as their default rate [redacted] also chooses not to display things like cleaning fees or taxes in the initial rate quote, something we have asked them to do for years.TurnKey is not the only company who is put in this position We checked a non-TurnKey property for your same dates and we saw a $dollar difference when we put in dates versus searching with no datesWe’ve attached the screenshotsIt’s a common discrepancy on a booking site.We’re sorry you had a poor phone experience [redacted] recently changed their policy where they no longer give out our direct phone number The phone number listed on their site goes to their off-shore call center, and those people do not have the training or access to answer questions like this These are not TurnKey employeesWe are constantly training and improving the quality of our reservations team, but even our own employees would not be able to answer pricing questions that happen on the [redacted] website.If you’re interested in the least expensive trip, a good rule of thumb is to book during the low season during the week [redacted] is actually testing a model that would show guests accurate rates including cleaning and taxes, and the cheapest time to book on a calendar similar to an airline

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for your feedback, [redacted] We apologize that your vacation and Thanksgiving did not go perfectly smoothlyWe are happy we were able to offer you 40% back for your inconvenienceWe have taken steps to ensure that the listing is accurate and that are agents provide clear assistance to future guestsWe would love to welcome you back in the future!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I understand your frustration, but safety and security of our homes is of the utmost importance Similar to all US hotels, most foreign hotels we are aware of, all US car rental agencies that require copies of identification, we are also in a position to require this in many situations We need to do it in advance, vsat chedue to the nature of our remote cheprocess I am sure you are not one of the many fraudsters we are trying to prevent, but if we simply allowed anyone in the world to enter our homes with nothing but a credit card, we'd be doing our owners a huge dis-service Our requirements are no different than the that of any US-based hotel, all of which require a copy of photo ID before handing over keys to a room We've gone ahead and processed your refund on 3/ It can take up to 7-days to appear on your credit card

Complaint: [redacted] I am rejecting this response because:They violated the contract also It says no where they have the right to eject you A pet fee but not ejection They need to re write their contract to State such action can be taken They threatened my mother ( [redacted] ***), and had people spying on her and the tablet camera was watching everything We stayed in this same condo years ago and had the same pound dog with us at that time Stayed days and never had a problem Pathetic Threatening an elderly lady and scaring her so bad The least you could do is refund part if her money Turnkey will never get another dime from us and will tell every one how she was treated Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please cancel our compliant We reached an agreement Thank you Regards, [redacted]