Sorry to hear about the inconvenienceWe require that all customers send a letter to us for cancellation purpose as per the contractAfter receiving the cancel letter, customer service cancels out the contract. In the system it shows the policy was taken out on 3/18/and cancelled
4/8/Per Georgia’s laws as stated in the contract “If you have cancelled this contract and have not received a refund from us or the administrator within sixty (60) days of such cancellation, you may contact the Insurance Company identified on the Declaration Page”We are very aware that we have days to refund the monies owed back to youThank you for understanding
*** ***Thank you for providing us with your feedback on the your experience with usWe apologize if you feel as if it was not to your expectationWe strive to provide each and every customer with satisfaction and complete careOne of our ways to accomplish this goal is by recording and
monitoring each and every phone call made to and from our customer care department. With this being said, I have monitored your accountOn a call placed to our customer service department on 1/30/2017, you spoke to the customer service manager who offered assistance with your decision to remain with our coverage, instead of a pre-existing policyA form was sent to you, just as she promisedOn 2/2/2017, there were quite a few calls placed to our customer service departmentOne of those calls, you spoke to one of our customer service representatives regarding the financial part of your policyIn this call, she offers to stretch the term of your payments out to make it more affordable for you as well a half of a refund back of your initial down deposit agreed upon on 1/19/Records show on 2/7/2017, the partial refund on your down deposit was returned, as promisedA representative called you on 2/8/to let you know the refund was processed and provided you with a transaction numberOther calls you placed to our customer service department on 2/2/were regarding the assistance we were providing youLastly, on a phone call placed on 2/14/2017, you explained to another customer service representative that even with the assistance we have provided you, the partial refund, and the monthly term extension adjusted for your budget financially, you still wanted to cancel our policy simply because we would provide you with a FULL refund and your pre-existing policy is only giving you a small percentage of what your pro-rate should have been. Following that phone call, we received your official notice of cancellation on 2/23/and was immediately cancelled that dayThe other half of your initial deposit was refunded back to you shortly after on the date of 3/2/A phone call from a customer service representative followed the refund, to ensure you were aware that we have received all cancellation documentation and that you have been refunded in fullTo date, we have done all as promised to you. Again* *** *** we do apologize if you find our assistance handling your account was not to your expectationsCustomer satisfaction is what we strive for, whether this means adjusting a premium to a customers budget or simply paying a claim to ensure the customer is not facing a huge repair billIn the future if you have any questions, concerns, or comments, please call us at *** *** *** Monday-Friday AM to PM eastern time. Stephanie C***- Compliance ManagerMOTOR VEHICLE ASSURANCE** *** *** *** ***
*** *** ** ***
*** *** ***
Complaint: ***
I am rejecting this response because:The representative of the company lied to me about the identity of this company. Furthermore, the company should not need any documentation to stop billing me fraudulently.
Regards,
Jared Perkins
Like most reputable companies we have a cancellation policyIf you are within your days and send back the product we sent to you, we cancel it out and refund 100% of the down depositIf you do not call in and follow the cancellation policy, no further action would be taken to fully cancel out
the contractOne payment in the amount of $was taken out for one month of serviceUpon cancelling your policy and returning the product a pro rate amount would be given based off the time and miles usedPlease contact customer service for further assistance
*** ***Upon looking over your account with us, you do qualify for a refundWe would like you to call Customer Service at *** Monday-Friday AM to PM and ask to speak to a member of management for in depth information
Upon receiving a written cancellation letter, we go ahead and process the transaction of a refundWe encourage all customer to read over the contract that they agreed to before cancelingThe status of your contract in the system is still activePlease call customer service between the hours of
a.m to p.m eastern standard time Monday to FridayCustomer service will be happy to help you
I am sorry to hear about the confusionThe refund was submitted to the bank, but the mix up with changing over to a different company resulted in the denial of the refundPlease call me at *** *** so we can resolves thisSorry and thank you for the understanding of the
situation. *** ***Compliance Director
All of our customers go through verification before everything is finalizedAfter reviewing the recording you stated that you wanted to go through with the day trial period with the $dollars down and review it with your husbandAfter the days if you did not cancel, then would the
$be billed for the monthly serviceTo finalize your request to cancel and to resolve this please call me at *** ext*** my name is ***
We are sorry to hear to confusion with your accountIf you can call me so we can come up with a solution, please call me at *** *** *** Thanks *** ***Compliance Director
Motor Vehicle Assurance is a under writer for all vehicles makes and modelsWe provide the extension to consumers when the original manufacture warranty expiresAfter the contract is sold, if a customer wants to cancel they call into customer serviceAt this time, a rep would explain the
cancellation policyThe rep did not refuse to cancel the account, they explained you have to send in documentation to close the account firstAccounts are sensitive because they are assigned to your vehicles vin numberIf you need further assistance please do not hesitate to contact a customer service representative at your earliest convenience
*** ***Thank you for your responseTo reiterate, during the course of initial contact made to you on 8/5/2016, the sales representative (which was not Frankie as he is part of our customer service department, not sales) expressed to you that you had a day review period as well as the verification agent you spoke with at the end of the callTo add, the disclosure on the day review period allowed to you by federal and state law is in fact descriptively outlined in the policy handbook you received in the mailI have personally listened to this recording myself as of yesterdayIf you would like to hear it, you are welcome to call the customer service department anytime Monday-Friday AM to PM EST at *** *** *** and ask any of our customer service representatives to play it for you. To follow up, I had located your cancellation documentation yesterday received as of 9/21/in which you did send us an odometer reading of your vehicleA check was drawn up for your refund to be sent out to your address on file as of 10/13/One of our customer service representatives called you yesterday afternoon and left you a message to call us back so we can provide you with the tracking number on the certified mail receiptYou called us back a couple hours later, Frankie- our customer service representative then gave you the amount you would be receiving and tracking number to your check and you expressed your thanks to him before polietly ending the call.If you have any other questions, concerns, or would like to speak with me directly - please call our customer service number *** *** *** *** *** Have a great day!Sincerely,Stephanie C*** Customer Care SupervisorNationwide Vehicle Assurance** *** *** *** ***
*** *** ** ***
*** *** *** *** ***
There is a cancellation procedureThe booklet we sent out to you has your vin number and policy number that needs to be cancelled out and have on fileWe also need the odometer reading for the cancellation to be finalized in case the mileage is used for a pro rateAny further questions please
call customer service at ***
Upon retrieval of records sent by you to cancel the contract, that is when the contract gets closed outIf we have no record of any letter to cancel the contract stays active
Hello MsVass, I would like to first sincerely apologize about your experience with one of our representativesAs of 5/18/2017, the issue was addressed right away and handled properly in accordance to our company compliance policy- immediately following your call into our customer service
officeAdditionally, your telephone number was removed completely from our databaseYou shall not receive any calls from us going forward. Lastly, I would like to thank you for calling in and speaking to a member of management on 5/regarding your experienceWe ensure that our company does not tolerate this sort of belligerent behaviorWe pride ourselves on honest business and sales practicesGoing forward, members of management will continue to ensure all representatives are taking compliance just as seriously If you have any questions or concerns, please do not hesitate to contact us at *** *** *** Monday-Friday 9AM to 5PM Eastern timeThank you!
After speaking with customer service they informed me that you were requesting a policy booklet for the policyIn order to have a policy booklet shipped out we need a VIN number to attached a policy to that specific vehicleIf you would like to cancel you can either email me or call meSorry for
the inconvenience. *** ***Compliance Manager*** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Hello *** Thank you for submitting a review here with MVAI have looked into the call history with the phone number you provided and I did notice a series of calls that we understand could be annoying for an unwanted serviceWith that being said, I have officially placed your number
into our DNC (Do Not Call) databaseYou should no longer be contacted by any of our representatives going forward but please note that this will not stop other companies who may provide the same service from calling youFor more information on stopping all unwanted calls, please look into placing your number on the National DNC listIf you have any other questions or concerns, please call our support department at *** *** *** and ask to speak with a member of managementHave a great day!
There is a formal cancellation processPlease call into me directly so I can assist you with this and come up with a agreeable solutionSorry for the inconvenienceext
Hello [redacted] First and foremost, thank you for leaving feedback on your experience with us here at MVA. Positive or negative, we use all feedback to ensure full company compliance and to make consumer experiences better. Looking over the information you have provided above, our...
database shows we have contacted you one time on 7/31/2017 in which you determined you were not interested in the product within 32 seconds and was dispositioned accordingly. As of 7/31 (the first and only call), we have not reached out to you thereafter. I have personally added your phone number on to our DNC list. You should not be contacted by our company again. Please note that there are many other companies that offer the same services, those in which may have your phone number as well. Going forward, if not interested in services, please express your intent to be added to the DNC (do not call) list and by law, the companies shall comply. We apologize if this has caused any hassle or annoyance, as that is never our intentions for reaching out to consumers. If you would like any additional assistance with this matter, please contact me directly a[redacted] Stephanie C[redacted]- MVA Compliance Director
Sorry to hear about the inconvenienceWe require that all customers send a letter to us for cancellation purpose as per the contractAfter receiving the cancel letter, customer service cancels out the contract. In the system it shows the policy was taken out on 3/18/and cancelled
4/8/Per Georgia’s laws as stated in the contract “If you have cancelled this contract and have not received a refund from us or the administrator within sixty (60) days of such cancellation, you may contact the Insurance Company identified on the Declaration Page”We are very aware that we have days to refund the monies owed back to youThank you for understanding
*** ***Thank you for providing us with your feedback on the your experience with usWe apologize if you feel as if it was not to your expectationWe strive to provide each and every customer with satisfaction and complete careOne of our ways to accomplish this goal is by recording and
monitoring each and every phone call made to and from our customer care department. With this being said, I have monitored your accountOn a call placed to our customer service department on 1/30/2017, you spoke to the customer service manager who offered assistance with your decision to remain with our coverage, instead of a pre-existing policyA form was sent to you, just as she promisedOn 2/2/2017, there were quite a few calls placed to our customer service departmentOne of those calls, you spoke to one of our customer service representatives regarding the financial part of your policyIn this call, she offers to stretch the term of your payments out to make it more affordable for you as well a half of a refund back of your initial down deposit agreed upon on 1/19/Records show on 2/7/2017, the partial refund on your down deposit was returned, as promisedA representative called you on 2/8/to let you know the refund was processed and provided you with a transaction numberOther calls you placed to our customer service department on 2/2/were regarding the assistance we were providing youLastly, on a phone call placed on 2/14/2017, you explained to another customer service representative that even with the assistance we have provided you, the partial refund, and the monthly term extension adjusted for your budget financially, you still wanted to cancel our policy simply because we would provide you with a FULL refund and your pre-existing policy is only giving you a small percentage of what your pro-rate should have been. Following that phone call, we received your official notice of cancellation on 2/23/and was immediately cancelled that dayThe other half of your initial deposit was refunded back to you shortly after on the date of 3/2/A phone call from a customer service representative followed the refund, to ensure you were aware that we have received all cancellation documentation and that you have been refunded in fullTo date, we have done all as promised to you. Again* *** *** we do apologize if you find our assistance handling your account was not to your expectationsCustomer satisfaction is what we strive for, whether this means adjusting a premium to a customers budget or simply paying a claim to ensure the customer is not facing a huge repair billIn the future if you have any questions, concerns, or comments, please call us at *** *** *** Monday-Friday AM to PM eastern time. Stephanie C***- Compliance ManagerMOTOR VEHICLE ASSURANCE** *** *** *** ***
*** *** ** ***
*** *** ***
Complaint: ***
I am rejecting this response because:The representative of the company lied to me about the identity of this company. Furthermore, the company should not need any documentation to stop billing me fraudulently.
Regards,
Jared Perkins
Like most reputable companies we have a cancellation policyIf you are within your days and send back the product we sent to you, we cancel it out and refund 100% of the down depositIf you do not call in and follow the cancellation policy, no further action would be taken to fully cancel out
the contractOne payment in the amount of $was taken out for one month of serviceUpon cancelling your policy and returning the product a pro rate amount would be given based off the time and miles usedPlease contact customer service for further assistance
*** ***Upon looking over your account with us, you do qualify for a refundWe would like you to call Customer Service at *** Monday-Friday AM to PM and ask to speak to a member of management for in depth information
Upon receiving a written cancellation letter, we go ahead and process the transaction of a refundWe encourage all customer to read over the contract that they agreed to before cancelingThe status of your contract in the system is still activePlease call customer service between the hours of
a.m to p.m eastern standard time Monday to FridayCustomer service will be happy to help you
I am sorry to hear about the confusionThe refund was submitted to the bank, but the mix up with changing over to a different company resulted in the denial of the refundPlease call me at *** *** so we can resolves thisSorry and thank you for the understanding of the
situation. *** ***Compliance Director
All of our customers go through verification before everything is finalizedAfter reviewing the recording you stated that you wanted to go through with the day trial period with the $dollars down and review it with your husbandAfter the days if you did not cancel, then would the
$be billed for the monthly serviceTo finalize your request to cancel and to resolve this please call me at *** ext*** my name is ***
We are sorry to hear to confusion with your accountIf you can call me so we can come up with a solution, please call me at *** *** *** Thanks *** ***Compliance Director
Motor Vehicle Assurance is a under writer for all vehicles makes and modelsWe provide the extension to consumers when the original manufacture warranty expiresAfter the contract is sold, if a customer wants to cancel they call into customer serviceAt this time, a rep would explain the
cancellation policyThe rep did not refuse to cancel the account, they explained you have to send in documentation to close the account firstAccounts are sensitive because they are assigned to your vehicles vin numberIf you need further assistance please do not hesitate to contact a customer service representative at your earliest convenience
*** ***Thank you for your responseTo reiterate, during the course of initial contact made to you on 8/5/2016, the sales representative (which was not Frankie as he is part of our customer service department, not sales) expressed to you that you had a day review period as well as the verification agent you spoke with at the end of the callTo add, the disclosure on the day review period allowed to you by federal and state law is in fact descriptively outlined in the policy handbook you received in the mailI have personally listened to this recording myself as of yesterdayIf you would like to hear it, you are welcome to call the customer service department anytime Monday-Friday AM to PM EST at *** *** *** and ask any of our customer service representatives to play it for you. To follow up, I had located your cancellation documentation yesterday received as of 9/21/in which you did send us an odometer reading of your vehicleA check was drawn up for your refund to be sent out to your address on file as of 10/13/One of our customer service representatives called you yesterday afternoon and left you a message to call us back so we can provide you with the tracking number on the certified mail receiptYou called us back a couple hours later, Frankie- our customer service representative then gave you the amount you would be receiving and tracking number to your check and you expressed your thanks to him before polietly ending the call.If you have any other questions, concerns, or would like to speak with me directly - please call our customer service number *** *** *** *** *** Have a great day!Sincerely,Stephanie C*** Customer Care SupervisorNationwide Vehicle Assurance** *** *** *** ***
*** *** ** ***
*** *** *** *** ***
There is a cancellation procedureThe booklet we sent out to you has your vin number and policy number that needs to be cancelled out and have on fileWe also need the odometer reading for the cancellation to be finalized in case the mileage is used for a pro rateAny further questions please
call customer service at ***
Upon retrieval of records sent by you to cancel the contract, that is when the contract gets closed outIf we have no record of any letter to cancel the contract stays active
Hello MsVass, I would like to first sincerely apologize about your experience with one of our representativesAs of 5/18/2017, the issue was addressed right away and handled properly in accordance to our company compliance policy- immediately following your call into our customer service
officeAdditionally, your telephone number was removed completely from our databaseYou shall not receive any calls from us going forward. Lastly, I would like to thank you for calling in and speaking to a member of management on 5/regarding your experienceWe ensure that our company does not tolerate this sort of belligerent behaviorWe pride ourselves on honest business and sales practicesGoing forward, members of management will continue to ensure all representatives are taking compliance just as seriously If you have any questions or concerns, please do not hesitate to contact us at *** *** *** Monday-Friday 9AM to 5PM Eastern timeThank you!
After speaking with customer service they informed me that you were requesting a policy booklet for the policyIn order to have a policy booklet shipped out we need a VIN number to attached a policy to that specific vehicleIf you would like to cancel you can either email me or call meSorry for
the inconvenience. *** ***Compliance Manager*** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Hello *** Thank you for submitting a review here with MVAI have looked into the call history with the phone number you provided and I did notice a series of calls that we understand could be annoying for an unwanted serviceWith that being said, I have officially placed your number
into our DNC (Do Not Call) databaseYou should no longer be contacted by any of our representatives going forward but please note that this will not stop other companies who may provide the same service from calling youFor more information on stopping all unwanted calls, please look into placing your number on the National DNC listIf you have any other questions or concerns, please call our support department at *** *** *** and ask to speak with a member of managementHave a great day!
Please contact *** (Compliance Director) at ###-###-#### to discuss this matterSorry in advance
There is a formal cancellation processPlease call into me directly so I can assist you with this and come up with a agreeable solutionSorry for the inconvenienceext
Hello [redacted] First and foremost, thank you for leaving feedback on your experience with us here at MVA. Positive or negative, we use all feedback to ensure full company compliance and to make consumer experiences better. Looking over the information you have provided above, our...
database shows we have contacted you one time on 7/31/2017 in which you determined you were not interested in the product within 32 seconds and was dispositioned accordingly. As of 7/31 (the first and only call), we have not reached out to you thereafter. I have personally added your phone number on to our DNC list. You should not be contacted by our company again. Please note that there are many other companies that offer the same services, those in which may have your phone number as well. Going forward, if not interested in services, please express your intent to be added to the DNC (do not call) list and by law, the companies shall comply. We apologize if this has caused any hassle or annoyance, as that is never our intentions for reaching out to consumers. If you would like any additional assistance with this matter, please contact me directly a[redacted] Stephanie C[redacted]- MVA Compliance Director