Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Dear ***,
You can email me that information at ***.Thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** *** Dear *** ***,Please accept my apology for any misunderstanding regarding your purchase and allowing me an opportunity to explain the details to youAs I was not present during your purchase negotiations I can only reference the purchase documentation in researching your
complaint As I am sure you are aware the attached Product Disclosure Form is an itemization of the products in question with your signature and date authorizing those purchasesTo add clarity to your statement that you were told that these purchases were compulsory to your being approved for your auto loan I refer you to the asterisked paragraph beneath your signatureThe second sentence clearly states that you understood that these purchases are not required for credit approvalOn the issue of cancellation the Lojack and Passive Alarm are non-cancelable because they are electrical items that have been installed in the vehicle. Items that are also non-cancelable are the Polysteel and Total Loss Protection as they have been physically applied to the vehicle and cannot be undoneI will process the cancellation of the Tire Doctor-Road Hazard Protection ($315.00) and Credit Forget It ($349.00) at a prorated reduction of 50% or $($+ $174.50). The Key Replacement Program will be cancelled and refunded at the full purchase cost of $for a total refund of $623.00. The Honda Care Service Contract has already been canceled by you.Please confirm your mailing address in your Revdex.com response so that I may process the cancellations and have payment mailed to you.Thank you for your patronage.Sincerely, *** *** * *** *** *** *** ***
*** *** *** *** ** ***
*** *** * *** * *** ***
***
The monies were refunded to the customer yesterday, 12/*/2014. If you have any questions please do not hesitate to contact me.Sincerely, [redacted] | [redacted] Hillside Honda[redacted]Phone: ###-###-#### | Fax: ...
Dear [redacted],In addressing your concern a check in the amount of $339.42 has been issued.If you have any questions please do not hesitate to contact me.Sincerely, [redacted] | [redacted]Hillside Honda[redacted]Phone: ...
Dear [redacted], You arecorrect in that there is a Technical Service Bulletin related to the issue you have experienced. The Service Bulletin in question is #[redacted] and was originally issued on March [redacted] 2011. I understand you frustration but there are distinct differences between a...
Technical Service Bulletin and a Service Recall that should be explained. Service Recalls, either mandated or voluntary, involve safety or emissions related defects that are covered by the manufacturer regardless of warranty status. Customer notification is also mandated. Technical Service Bulletins are recommended procedures for repairing a vehicle and are issued when the manufacturer encounters several occurrences of an unanticipated problem. They may also be issued to notify dealerships of diagnostic procedure changes, modified or improved parts or service manual revisions and updates. Service Bulletins are only applied if the problem manifest itself and not in anticipation of an occurrence. Service Bulletins are only reimbursable within the provisions of the factory warranty, meaning that any cost associated with a repair initiated by a Service Bulletin is only covered by the manufacturer if the vehicle is under the original factory warranty. In your case that would have been for three (3) years or thirty six (36) thousand miles from your purchase date of March [redacted] 2010. If a vehicle is out of warranty then the customer is responsible for the cost of the repair. If you have any further questions please do not hesitate to contact me.Sincerely, [redacted]Hillside Honda[redacted]
[redacted] [redacted]
[redacted]
I have been unable to locate the customer in our records using the information provided. I have also attempted to call the customer via the number in the complaint but it is invalid. Please provide more accurate contact information or call me directly. Philip J[redacted] | Process Improvement...
Spoke with customer. She stated that she only made the complaint out of frustration with her inability to refinance her vehicle. I expressed empathy and explained that we have no control over the banks. Sincerely, Philip J[redacted] | Process Improvement Manager Hillside Honda[redacted]...
[redacted] purchased a new Honda HR-V EX from us on December [redacted] 2015. She also purchased additional value add items. Those items were presented to [redacted] via a Product Disclosure Form which itemizes each product with description and cost. [redacted] signed the product Disclosure form and...
authorized those purchases. [redacted] also initialed each line item in acknowledgement. W[redacted] expressed a desire to have those items removed it was explained to her that any item which involved work done to the vehicle or were installed could not be cancelled. She was told that the remaining items (Honda Care Extended Warranty, Windshield Repair Coverage and Key Replacement Coverage) can be canceled and we will initiate that process upon her consent, of which she has not yet provided. If [redacted] would still like to have the Honda Care Extended Warranty, Windshield Repair and Key Replacement coverage removed she may contact me at her convenience to have the process initiated. If you have any questions please do not hesitate to contact me. Sincerely, Philip J[redacted] | Process Improvement Manager Hillside Honda [redacted]
[redacted] leased a new Honda CR-V from us in September of 2014. With every lease we include a Service Contract that is given to the customer free of charge. The Service Contract provides the following for 2 years / 24,000 miles: Routine Oil ChangesRoad Hazard Tire ProtectionRoadside AssistanceTrip...
Interruption BenefitConcierge Service Also included, and provided free of charge, is the following: Battery Condition CheckFluid Level Check (Oil/Coolant/Power Steering/Brake Fluid/ Windshield Washer Fluid/ Transmission Fluid.External drive belts and radiator hose inspectionBrake lines/hoses and parking brake cable inspectionTire condition inspectionBrake wear condition inspectionCabin air filter condition inspection [redacted] utilized these services without issue on 1/*/2015 and 7/**/2015. On 2/**/2016 [redacted] visited our Service Department with approximately 14,456 miles on her odometer. Based on the mileage her Advisor presented the recommended interval service. There were several components that are in that particular service that fall outside the complimentary coverage given to [redacted]. [redacted] declined to have the interval service done but the complimentary Oil Change Service and vehicle checks were still performed. Again, at no cost to [redacted]. We apologize for any misunderstanding regarding this issue. If you have any questions please do not hesitate to contact me. Sincerely, Philip J[redacted] | Process Improvement Manager Hillside Honda [redacted]
[redacted] [redacted] [redacted]
[redacted]
October **, 2015 Dear [redacted], [redacted] visited our service department on Octocer [redacted] 2015 to have her airbag recall performed. Before the repair the service technician noticed that the SRS (Supplemental Restraint System) light was on. He correctly noted the issue on the repair order and...
proceeded to initiate the airbag recall repair. When the airbag repair was completed [redacted] service advisor informed her that the SRS light was on and it would require a diagnosis to determine what the issue was. [redacted] was also told that the diagnosis would be done at no additional cost to her. [redacted] declined. Although we empathize with [redacted] position there was no work done to her vehicle that would have caused the SRS system to show an error. We are still willing to diagnose the vehicle for [redacted] at no cost to her to determine what the issue is. Once that is done we will have a clear idea as to the repair action be and what the associated cost will be. If [redacted] is interested in having the diagnosis done she may contact our service department to set an appointment. She should also reference my name when making it to ensure that she does not inadvertently incur a diagnostic fee. If I can be of any further assistance please do not hesitate to contact me. Sincerely, Philip J[redacted]-R[redacted] | Process Improvement Manager [redacted]
[redacted] Phone: ###-###-####| Fax: ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here] The receipt for the $3000.00 clearly states "deposit". Honda Financial Services has no record of a deposit or a down payment. What happened to the $3000.00? Nothing was clearly stated in the lease. Charges were lumped together. Why tell me that Honda would pay the first month's lease payment when clearly they did not since it was part of the "deposit". How can Honda legally over-charge for a registration fee, even if it was listed in the lease wrongfully? Why lie and tell me that the price of the car was not the price on the lease and just the dealership's cost, all the while thinking that I was getting the sticker price? This was my first car "buying experience" and I fully did not realize how defrauded I was untill recently when at lease end I attempted to purchase the car and need to pay almost the entire original sticker price of the car after 36 months of handing over $322.00 a month for a no frills, economy car.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
1) You are saying that poly steel is not
cancelable, but the contract that I have for poly steel says it is cancelable.
Please refer to attachments.
2) 2) Its
been only four months since I have made purchase. The cancellation policy
states that I should get full refund if I cancel it within 60 days. I have
requested to cancel these features within 30 days of purchase for more than
twice, but Hillside Honda ([redacted]) did not respond at all. When I
called the person who sold me car ([redacted]) to cancel these features, he
said that he can not do anything in this matter and asked me to call [redacted]
instead. Infect I have made request many
times.
3) 3) I understand that you can not cancel passive
alarm and Lo Jack, then You should cancel all the other items and return me
full Money for them which is $1934. M My mailing address is [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Dispute Resolution Services,
Unfortunately [redacted] desired vehicle, the Honda HR-V, is on a production backlog and dealerships nationwide are experiencing delays. Her sales consultant gave an eta based on the best information available at the time and did not anticipate the delays in shipment we are experiencing.
I had spoken with [redacted] on 8/**/2015 and apologized for the inconvenience. I also checked inventory and saw that we had a confirmed delivery of an HR-V in black. I offered this vehicle to [redacted] but she declined, stating that she preferred the silver. Our allocation does show her desired HR-V as being assigned to us but it did not included a delivery date. Based on how the HR-V’s have been sporadically delivered to us I gave [redacted] a tentative ETA of 21 business days. I reiterated this to [redacted] via voicemail on 8/**/2015 and email on 8/**/2015.
We appreciate [redacted] frustration on this matter but unfortunately product manufacturing and delivery is beyond our ability to control. As such there are only two options available to us: (1) Wait for American Honda to release the vehicle so that we may deliver it to [redacted] or (2) refund [redacted] her deposit and cancel the order.
If [redacted] chooses cancellation then we will process request and have a check issued to her in the amount of her deposit. If she chooses not to cancel then we must impose upon her patience. We will continually update her as to the current status of her vehicle which as of today, 9/**/2015, is still listed as unconfirmed.
[redacted] also makes reference to [redacted] having the vehicle she desires in stock. All Honda dealerships are independently owned and so is their inventory. [redacted]’s inventory is theirs and does not constitute availability for us.
Although it is our sincerest desire to retain [redacted] as a Hillside Honda customer we completely understand if she chooses to purchase the vehicle from [redacted]. All she need do is instruct us to cancel the order with us so that we may process her refund.
If you require any additional information please do not hesitate to contact me.
Sincerely,
Philip Jean-Remy | Process Improvement Manager
Hillside Honda
[redacted] Phone: ###-###-#### | Fax: ###-###-####
[redacted]
[redacted], The Motor Vehicle Fees are as follows: Title: $50.00 Registration: $42.00 MCDT (Metropolitan Commuter Transportation District): $50.00 Plates: $25.00 County Tax: $30.00 NYS Inspection: $10.00 For a total of $207.00. We charged [redacted] $235.00 as stated on her Lease Agreement. The difference is $28.00. On the $3000.00, I have included a copy of [redacted]’s Lease Agreement. Please review the section labeled “Itemization of Amount Due at Signing”. As stated in all of my previous responses it outlines exactly how her $3000.00 was applied. [redacted] has a copy of this document. Please suggest to her that she review it before deciding to respond. On the insurance. No vehicle leaves this facility without being properly insured. I have also attached a copy of [redacted]’s Verification of Insurance and cards. Please review the top of the documents and take note of the timestamp. We received them at 6:38pm 11/**/2012, the same day [redacted] took delivery of her vehicle. I hope this response is satisfactory enough to consider the matter closed. If you have any further questions please do not hesitate to contact me. Sincerely, Philip J[redacted] | Process Improvement Manager [redacted]
[redacted] Phone: ###-###-#### | Fax: ###-###-#### [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
I did sign the paper but they did not explain me about the cost, and also they didn't give me any copy of 2nd page of above document. It was closing time so I just signed all paper but nobody told me anything about the extra cost. I can see you supporting your employee but just think once if I were acknowledge about the payment why I would come back next morning. Is that a joke that, I bought the car last night and next morning I came back for $5000 refund ?. I was not confirmed by your employee about the charge. Believe me I am not lieing.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becau]
I received a phone call from your employee Ali last week who said he would have leo look into the in service date of the car and would need to contact the dealer where my car was bought. Since a week ago I have not received any phone calls from ali or leo like promised stating they would look into this matter. So I took it upon myself to call the dealership where I bought the car to tell me my in service date is the exact date I bought the car. After explaining the situation to them they said my car should have been placed under a "NEAR NEW" extended warranty and that I had up to 3 yrs and 36,000 miles to to put the extended warranty on the car. I am not saying i'm not happy that I have an warranty on my car but it is not comparable to what it coverered under the honda care warranty. And just to make sure that I had my information correct I called up HONDA customer service myself to explain the situation. The code Leo originally used was for a warranty for a brand new car. i Spoke to 2 representatives at customer service who both told me I wasn't crazy and that I should have received the " near new" warranty that is covered by honda care. And if you " hillside honda" had any questions about coding and warranties you should also call them. They even gave me the correct code that should have been placed on my original paperwork. So there are 3 people I have spoken to that all tell me that I was eligible for the honda care warranty yet I don't understand how your dealership denies that I qualify. And your 3rd party vendor warentech doesn't even come close to the coverage I would have under honda care. So to straighten this out I would like to have a meeting with you, because I no longer trust any of you associates I have dealt with.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The requested refund was issued to [redacted] on 1/**/2015.Sincerely, [redacted]
[redacted] Hillside Honda[redacted]
[redacted] [redacted] [redacted]
[redacted]
Dear [redacted],After carefully researching your issue we have been unable to find any corroborative evidence supporting your claim. If you have any further questions please do not hesitate to contact me.Sincerely, Philip J[redacted] | Process Improvement ManagerHillside Honda[redacted]...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Dear ***,
You can email me that information at ***.Thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** *** Dear *** ***,Please accept my apology for any misunderstanding regarding your purchase and allowing me an opportunity to explain the details to youAs I was not present during your purchase negotiations I can only reference the purchase documentation in researching your
complaint As I am sure you are aware the attached Product Disclosure Form is an itemization of the products in question with your signature and date authorizing those purchasesTo add clarity to your statement that you were told that these purchases were compulsory to your being approved for your auto loan I refer you to the asterisked paragraph beneath your signatureThe second sentence clearly states that you understood that these purchases are not required for credit approvalOn the issue of cancellation the Lojack and Passive Alarm are non-cancelable because they are electrical items that have been installed in the vehicle. Items that are also non-cancelable are the Polysteel and Total Loss Protection as they have been physically applied to the vehicle and cannot be undoneI will process the cancellation of the Tire Doctor-Road Hazard Protection ($315.00) and Credit Forget It ($349.00) at a prorated reduction of 50% or $($+ $174.50). The Key Replacement Program will be cancelled and refunded at the full purchase cost of $for a total refund of $623.00. The Honda Care Service Contract has already been canceled by you.Please confirm your mailing address in your Revdex.com response so that I may process the cancellations and have payment mailed to you.Thank you for your patronage.Sincerely, *** *** * *** *** *** *** ***
*** *** *** *** ** ***
*** *** * *** * *** ***
***
The monies were refunded to the customer yesterday, 12/*/2014. If you have any questions please do not hesitate to contact me.Sincerely, [redacted] | [redacted] Hillside Honda[redacted]Phone: ###-###-#### | Fax: ...
###-###-####[redacted]
Dear [redacted],In addressing your concern a check in the amount of $339.42 has been issued.If you have any questions please do not hesitate to contact me.Sincerely, [redacted] | [redacted]Hillside Honda[redacted]Phone: ...
###-###-#### | Fax: ###-###-####[redacted]
Dear [redacted], You arecorrect in that there is a Technical Service Bulletin related to the issue you have experienced. The Service Bulletin in question is #[redacted] and was originally issued on March [redacted] 2011. I understand you frustration but there are distinct differences between a...
Technical Service Bulletin and a Service Recall that should be explained. Service Recalls, either mandated or voluntary, involve safety or emissions related defects that are covered by the manufacturer regardless of warranty status. Customer notification is also mandated. Technical Service Bulletins are recommended procedures for repairing a vehicle and are issued when the manufacturer encounters several occurrences of an unanticipated problem. They may also be issued to notify dealerships of diagnostic procedure changes, modified or improved parts or service manual revisions and updates. Service Bulletins are only applied if the problem manifest itself and not in anticipation of an occurrence. Service Bulletins are only reimbursable within the provisions of the factory warranty, meaning that any cost associated with a repair initiated by a Service Bulletin is only covered by the manufacturer if the vehicle is under the original factory warranty. In your case that would have been for three (3) years or thirty six (36) thousand miles from your purchase date of March [redacted] 2010. If a vehicle is out of warranty then the customer is responsible for the cost of the repair. If you have any further questions please do not hesitate to contact me.Sincerely, [redacted]Hillside Honda[redacted]
[redacted] [redacted]
[redacted]
I have been unable to locate the customer in our records using the information provided. I have also attempted to call the customer via the number in the complaint but it is invalid. Please provide more accurate contact information or call me directly. Philip J[redacted] | Process Improvement...
Manager Hillside Honda [redacted]
Spoke with customer. She stated that she only made the complaint out of frustration with her inability to refinance her vehicle. I expressed empathy and explained that we have no control over the banks. Sincerely, Philip J[redacted] | Process Improvement Manager Hillside Honda[redacted]...
[redacted]
[redacted] [redacted] [redacted]
[redacted]
[redacted] purchased a new Honda HR-V EX from us on December [redacted] 2015. She also purchased additional value add items. Those items were presented to [redacted] via a Product Disclosure Form which itemizes each product with description and cost. [redacted] signed the product Disclosure form and...
authorized those purchases. [redacted] also initialed each line item in acknowledgement. W[redacted] expressed a desire to have those items removed it was explained to her that any item which involved work done to the vehicle or were installed could not be cancelled. She was told that the remaining items (Honda Care Extended Warranty, Windshield Repair Coverage and Key Replacement Coverage) can be canceled and we will initiate that process upon her consent, of which she has not yet provided. If [redacted] would still like to have the Honda Care Extended Warranty, Windshield Repair and Key Replacement coverage removed she may contact me at her convenience to have the process initiated. If you have any questions please do not hesitate to contact me. Sincerely, Philip J[redacted] | Process Improvement Manager Hillside Honda [redacted]
[redacted] leased a new Honda CR-V from us in September of 2014. With every lease we include a Service Contract that is given to the customer free of charge. The Service Contract provides the following for 2 years / 24,000 miles: Routine Oil ChangesRoad Hazard Tire ProtectionRoadside AssistanceTrip...
Interruption BenefitConcierge Service Also included, and provided free of charge, is the following: Battery Condition CheckFluid Level Check (Oil/Coolant/Power Steering/Brake Fluid/ Windshield Washer Fluid/ Transmission Fluid.External drive belts and radiator hose inspectionBrake lines/hoses and parking brake cable inspectionTire condition inspectionBrake wear condition inspectionCabin air filter condition inspection [redacted] utilized these services without issue on 1/*/2015 and 7/**/2015. On 2/**/2016 [redacted] visited our Service Department with approximately 14,456 miles on her odometer. Based on the mileage her Advisor presented the recommended interval service. There were several components that are in that particular service that fall outside the complimentary coverage given to [redacted]. [redacted] declined to have the interval service done but the complimentary Oil Change Service and vehicle checks were still performed. Again, at no cost to [redacted]. We apologize for any misunderstanding regarding this issue. If you have any questions please do not hesitate to contact me. Sincerely, Philip J[redacted] | Process Improvement Manager Hillside Honda [redacted]
[redacted] [redacted] [redacted]
[redacted]
October **, 2015 Dear [redacted], [redacted] visited our service department on Octocer [redacted] 2015 to have her airbag recall performed. Before the repair the service technician noticed that the SRS (Supplemental Restraint System) light was on. He correctly noted the issue on the repair order and...
proceeded to initiate the airbag recall repair. When the airbag repair was completed [redacted] service advisor informed her that the SRS light was on and it would require a diagnosis to determine what the issue was. [redacted] was also told that the diagnosis would be done at no additional cost to her. [redacted] declined. Although we empathize with [redacted] position there was no work done to her vehicle that would have caused the SRS system to show an error. We are still willing to diagnose the vehicle for [redacted] at no cost to her to determine what the issue is. Once that is done we will have a clear idea as to the repair action be and what the associated cost will be. If [redacted] is interested in having the diagnosis done she may contact our service department to set an appointment. She should also reference my name when making it to ensure that she does not inadvertently incur a diagnostic fee. If I can be of any further assistance please do not hesitate to contact me. Sincerely, Philip J[redacted]-R[redacted] | Process Improvement Manager [redacted]
[redacted] Phone: ###-###-####| Fax: ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here] The receipt for the $3000.00 clearly states "deposit". Honda Financial Services has no record of a deposit or a down payment. What happened to the $3000.00? Nothing was clearly stated in the lease. Charges were lumped together. Why tell me that Honda would pay the first month's lease payment when clearly they did not since it was part of the "deposit". How can Honda legally over-charge for a registration fee, even if it was listed in the lease wrongfully? Why lie and tell me that the price of the car was not the price on the lease and just the dealership's cost, all the while thinking that I was getting the sticker price? This was my first car "buying experience" and I fully did not realize how defrauded I was untill recently when at lease end I attempted to purchase the car and need to pay almost the entire original sticker price of the car after 36 months of handing over $322.00 a month for a no frills, economy car.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
1) You are saying that poly steel is not
cancelable, but the contract that I have for poly steel says it is cancelable.
Please refer to attachments.
2) 2) Its
been only four months since I have made purchase. The cancellation policy
states that I should get full refund if I cancel it within 60 days. I have
requested to cancel these features within 30 days of purchase for more than
twice, but Hillside Honda ([redacted]) did not respond at all. When I
called the person who sold me car ([redacted]) to cancel these features, he
said that he can not do anything in this matter and asked me to call [redacted]
instead. Infect I have made request many
times.
3) 3) I understand that you can not cancel passive
alarm and Lo Jack, then You should cancel all the other items and return me
full Money for them which is $1934. M My mailing address is [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Dispute Resolution Services,
Unfortunately [redacted] desired vehicle, the Honda HR-V, is on a production backlog and dealerships nationwide are experiencing delays. Her sales consultant gave an eta based on the best information available at the time and did not anticipate the delays in shipment we are experiencing.
I had spoken with [redacted] on 8/**/2015 and apologized for the inconvenience. I also checked inventory and saw that we had a confirmed delivery of an HR-V in black. I offered this vehicle to [redacted] but she declined, stating that she preferred the silver. Our allocation does show her desired HR-V as being assigned to us but it did not included a delivery date. Based on how the HR-V’s have been sporadically delivered to us I gave [redacted] a tentative ETA of 21 business days. I reiterated this to [redacted] via voicemail on 8/**/2015 and email on 8/**/2015.
We appreciate [redacted] frustration on this matter but unfortunately product manufacturing and delivery is beyond our ability to control. As such there are only two options available to us: (1) Wait for American Honda to release the vehicle so that we may deliver it to [redacted] or (2) refund [redacted] her deposit and cancel the order.
If [redacted] chooses cancellation then we will process request and have a check issued to her in the amount of her deposit. If she chooses not to cancel then we must impose upon her patience. We will continually update her as to the current status of her vehicle which as of today, 9/**/2015, is still listed as unconfirmed.
[redacted] also makes reference to [redacted] having the vehicle she desires in stock. All Honda dealerships are independently owned and so is their inventory. [redacted]’s inventory is theirs and does not constitute availability for us.
Although it is our sincerest desire to retain [redacted] as a Hillside Honda customer we completely understand if she chooses to purchase the vehicle from [redacted]. All she need do is instruct us to cancel the order with us so that we may process her refund.
If you require any additional information please do not hesitate to contact me.
Sincerely,
Philip Jean-Remy | Process Improvement Manager
Hillside Honda
[redacted] Phone: ###-###-#### | Fax: ###-###-####
[redacted]
[redacted], The Motor Vehicle Fees are as follows: Title: $50.00 Registration: $42.00 MCDT (Metropolitan Commuter Transportation District): $50.00 Plates: $25.00 County Tax: $30.00 NYS Inspection: $10.00 For a total of $207.00. We charged [redacted] $235.00 as stated on her Lease Agreement. The difference is $28.00. On the $3000.00, I have included a copy of [redacted]’s Lease Agreement. Please review the section labeled “Itemization of Amount Due at Signing”. As stated in all of my previous responses it outlines exactly how her $3000.00 was applied. [redacted] has a copy of this document. Please suggest to her that she review it before deciding to respond. On the insurance. No vehicle leaves this facility without being properly insured. I have also attached a copy of [redacted]’s Verification of Insurance and cards. Please review the top of the documents and take note of the timestamp. We received them at 6:38pm 11/**/2012, the same day [redacted] took delivery of her vehicle. I hope this response is satisfactory enough to consider the matter closed. If you have any further questions please do not hesitate to contact me. Sincerely, Philip J[redacted] | Process Improvement Manager [redacted]
[redacted] Phone: ###-###-#### | Fax: ###-###-#### [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
I did sign the paper but they did not explain me about the cost, and also they didn't give me any copy of 2nd page of above document. It was closing time so I just signed all paper but nobody told me anything about the extra cost. I can see you supporting your employee but just think once if I were acknowledge about the payment why I would come back next morning. Is that a joke that, I bought the car last night and next morning I came back for $5000 refund ?. I was not confirmed by your employee about the charge. Believe me I am not lieing.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becau]
I received a phone call from your employee Ali last week who said he would have leo look into the in service date of the car and would need to contact the dealer where my car was bought. Since a week ago I have not received any phone calls from ali or leo like promised stating they would look into this matter. So I took it upon myself to call the dealership where I bought the car to tell me my in service date is the exact date I bought the car. After explaining the situation to them they said my car should have been placed under a "NEAR NEW" extended warranty and that I had up to 3 yrs and 36,000 miles to to put the extended warranty on the car. I am not saying i'm not happy that I have an warranty on my car but it is not comparable to what it coverered under the honda care warranty. And just to make sure that I had my information correct I called up HONDA customer service myself to explain the situation. The code Leo originally used was for a warranty for a brand new car. i Spoke to 2 representatives at customer service who both told me I wasn't crazy and that I should have received the " near new" warranty that is covered by honda care. And if you " hillside honda" had any questions about coding and warranties you should also call them. They even gave me the correct code that should have been placed on my original paperwork. So there are 3 people I have spoken to that all tell me that I was eligible for the honda care warranty yet I don't understand how your dealership denies that I qualify. And your 3rd party vendor warentech doesn't even come close to the coverage I would have under honda care. So to straighten this out I would like to have a meeting with you, because I no longer trust any of you associates I have dealt with.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The requested refund was issued to [redacted] on 1/**/2015.Sincerely, [redacted]
[redacted] Hillside Honda[redacted]
[redacted] [redacted] [redacted]
[redacted]
Dear [redacted],After carefully researching your issue we have been unable to find any corroborative evidence supporting your claim. If you have any further questions please do not hesitate to contact me.Sincerely, Philip J[redacted] | Process Improvement ManagerHillside Honda[redacted]...
[redacted]Phone: ###-###-#### | Fax: ###-###-####[redacted]