Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I can be reached at ###-###-####I don't know why you are unable to reach me .. I have communicated several times with Rachael at this number.Thank youAvita Singh
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],
Please
accept our apologies for any misunderstanding regarding your service with us as
your service advisor should have been more descriptive in explaining what would
be involved in your repair.
To repair
vinyl tears we employ a skilled vendor who specializes in...
restoring vinyl
damage. He will color match the liquid vinyl to your interior and apply it skillfully.
An adhesive is utilized on the inside of the tear to assist on holding the seam
together while the vinyl cures.
Please contact
our service department at ###-###-#### to set an appointment to have the repair
completed.
If you have
any questions please do not hesitate to contact me.
Sincerely,
Philip
J[redacted] | Process Improvement Manager
Hillside
Honda
[redacted]
[redacted] [redacted] [redacted]
[redacted]
Dear [redacted], Please accept our apologies for any inconvenience this issue has caused you. Honda has identified the issue as a characteristic of their direct-injection Earth Dreams engine has acknowledged customer concerns regarding this issue. The official Honda response is as follows:...
“The 2015 CR-V now includes a direct-injection Earth Dreams™ engine and a continuously variable transmission. This update offers drivers increased engine torque, however, some customers have reported experiencing a vibration on the driver’s side while the car is both in Drive and Park. We want you to know that we have heard your concerns and are actively investigating the potential issue.” They have also uploaded a video explaining the condition on YouTube. You may view it by following this link: [redacted] We empathize with your situation but this is something that is beyond our control as a dealership and we must wait for a solution from Honda so that we may apply it to any customer who may be affected by this condition. If you have any further questions please do not hesitate to contact me. Sincerely, [redacted] [redacted] Hillside Honda [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They are once again providing false information in a scheme to give poor service. They have constantly diagnosed my battery; that is correct however, when I told them they kept telling me my battery is good even though they give reports saying it's fine they said that it is "a minor test and sometimes it does not tell us if there's a problem with the battery until we look further". I made them to an actual test to which they then agreed with me and said I needed a new battery. They are trying to portray a customer as false yet , it is them who gave a test that doesn't tell the battery's condition in its entirety. False information led me to drive an unsafe vehicle and through my own intuition I have called them out to which they then told me that they need extensive tests and those service checks aren't so effective. There are many hondas I know that get serviced here. They don't seem to compromise and we will look forward to Advantage Honda. I still seek the business get penalized for faulty and mediocre service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I have been in communication with [redacted]. I apologized for any misunderstanding and researched her issue with vehicle availability. We have vehicles incoming and have promised to keep her apprised as to their status. We hope to have the vehicle of her choice delivered to her within a...
month. Sincerely, Philip J[redacted]-R[redacted] | Process Improvement Manager Hillside Honda[redacted]Phone: [redacted] x [redacted] | Fax: [redacted] [redacted]
We have processed [redacted]'s refund in the amount of $1000.00 (One thousand Dollars).[redacted] charge reversal.[redacted]
[redacted]
[redacted]
[redacted]If you have any further questions please do not hesitate to contact me. Sincerely,
Dear [redacted] leased a new 2012 Honda Civic from us on November [redacted] 2015 and she put $3000.00 (Three Thousand Dollars) down towards her Capitalization Cost Reduction, NYS Sales tax, Department of Motor Vehicle Fees and the bank required first month’s payment. The advertisement [redacted]...
[redacted] speaks of was targeted towards Tier 1 credit customers. A disclaimer disclosing this fact was clearly indicated on it. Unfortunately [redacted]’s credit score was not sufficient enough to qualify for that program and ultimately was given a monthly payment of $322.67. All cost regarding [redacted]’s lease were clearly outline in her Lease Agreement including the residual value of the value of her vehicle. There was no ambiguity and all aspects of [redacted]’s lease were clearly explained to her. If you have any further questions please do not hesitate to contact me. Sincerely, Philip J[redacted] | Process Improvement Manager Hillside Honda [redacted]
[redacted] [redacted] [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I am still getting excuses from Hillside Honda that they are unable to give me a delivery date (today is 51 days). This same vehicle is available at other dealerships. I have confirmed that this vehicle is available at [redacted] [redacted].]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The Hillside Honda offered me to cancel 2 items out of 8 items that they charged me when I bought the car. I am not satisfied with their offer. At the beginning sales manager from Hillside honda said they are not able to cancel anything out of those items. After few days Hillside Honda offered me to cancel one of the policy. I rejected their offer and today they offered me that they could cancel two items. I have the document saying that most of the items they could cancel between 30 days. But hillside Honda saying that they can't cancel these policies. Very soon my 30 days cancellation period will be finished and there will be no full refund on these policies. They should explain me about the cost of these policies when they charged me for those warranties. I demand full refund of these unnecessary warranties before my 30 days cancellation period get expired. The information that Hillside Honda submitted it's not acceptable. I tried to cancel those policies myself by calling insurance company but they saying I have to cancel these items through my dealer. I want my money back as soon as possible. I am very disappointed with Hillside Honda's services.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Dear MR.Remy, I AM surprised to hear from you that I PURCHASED the car December *, 2015. Because I went the DECEMBER*, to ask Mr. C[redacted] to remove some of the add ons ($5,000 + $3,300) that I don't want. WHY didn't he do it w[redacted] my sale has not been finalized yet . this issue could have been prevented .After I got the car November ** , I called the ** and I went there in person (DECEMBER *, 2015, Tuesday) to talk to MR .C[redacted] why the car reached $39,000 ++ ($3,300honda care+ $5,000 windshield protect, tire protect etc etc.) + ($5,000) financing = $44,000 TOTAL. t[redacted] asking favor to remove ITEMS that I did not CHOOSE. ALL he said is that he will call me (DECEMBER *, FRIDAY) . HE did not call. IS THE FINALIZED purchase on your record DECEMBER *,2015?[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] initially visited our dealership on 2/**/2017 to have a Safety Recall performed. The part required to complete the recall was not in stock and had to be ordered. When [redacted] came back to have the recall completed she informed us of her check engine light being on and...
requested that we diagnose and repair. The first step in diagnosing any issue in which the vehicle’s computer issues an error light is to attach a diagnostic device and retrieve the triggering code. The code returned pointed to a failed oxygen sensor. The cost of parts and labor was $336.22 plus NYS sales tax. On 3/*/2017 [redacted] returned to us with the same check engine light concern. The diagnostic device returned the same code for a faulty oxygen sensor. This pointed to something further down the diagnostic tree as being faulty. The next step was diagnosing connections to the oxygen sensor. In doing this we found the sub-harness as also being faulty. And although there was additional work done by the technician and additional parts installed (another oxygen sensor and new sub-harness). [redacted] incurred no additional charges. On 3/**/2017 [redacted] returned to the check engine light concern. Error codes showed that the oxygen sensor had failed again. This prompted the next step on the diagnostic tree which found that the fuel injectors were leaking and fouling the oxygen sensor. As an additional courtesy we replaced the fuel injectors free of charge. I called [redacted] on Friday, 4/**/2017 to discuss the matter further and she confirmed that the check engine light is indeed back on. I apologized to her for any inconvenience and expressed our desire to continue diagnosing her vehicle and that she would not incur any additional diagnostic charges. [redacted] stated that she would have to think about it and would call me back with a decision. If you have any further questions please do not hesitate to contact me. Sincerely, Philip Jean-R[redacted] | Process Improvement Manager Hillside Honda [redacted]
[redacted] [redacted] [redacted]
[redacted]
[redacted]Thank you for the response. The number you had listed with the Revdex.com complaint is Daytime Phone: ###-###-####. I shall use the 732 area code.Regards,[redacted]
[redacted] ,Attached is the requested owner's manual for your alarm. I will also send it via email.Sincerely, [redacted] Hillside Honda[redacted] [redacted] [redacted]
[redacted]
Dear [redacted] leased a new Honda CR-V with us on 8/*/2015. At the time she was still in possession of her previous lease which was, as told by her, over mileage by 20,000 miles. Mileage, damage and wear are strictly the responsibility of the customer. [redacted] incorrectly...
states that I told her mileage would be forgiven if she returned the vehicle to us. What was told to her was that had she returned the vehicle to us we would have had an opportunity to purchase the vehicle as part of her new lease in which case she would not have been responsible for the excess mileage. That did not happen as her vehicle was returned to another dealership. I apologized for any misunderstanding and re-emphasized that excess mileage is solely the customer’s responsibility. As a courtesy we called American Honda Finance on her behalf and was able to have the total amount due reduced by $400.00. If you have any questions please do not hesitate to contact me. Sincerely, Philip J[redacted] | Process Improvement Manager Hillside Honda [redacted] [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
First of all, I was never told that I could not cancel the LOJACK OR the replace policy before I signed the contract. I did not know I was going to have LOJACK installed in my vehicle, I have waited for 2 hours to get my vehicle and w[redacted] I got my key, I found a device with LOJACK logo, this was the moment that I realized LOJACK was installed already. No one told me this was non-cancelled product until I requested a cancellation. Secondly, I have no choice except signing the agreement. I won't get my partial money back if I refused to sign. Also, For that $6000 extra warranty, that was not my initial request to purchase. I was forced to purchase them because the financial manager told me without purchasing the warranties, HONDA finance would not approve my loan, and this was not true because I get my loan approved with another bank on last week and I am getting a much better rate. I do understand that as a dealer you could sell or recommend warranties to all your customers, and customer could chose either get it or not. But in my case, I was forced to purchase. Please also let me know the answer of this question, why I cannot pay more than my monthly payment at the first six months of the loan..Thanks to everyone helping me with this issue and I am really appropriate.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] loan is approved by the bank. He may disregard the notice. The Business Manager handling his case has already notified him. Sincerely,Philip J[redacted]Process Improvement Manager Hillside Honda
[redacted] Phone: ...
###-###-#### | Fax: ###-###-#### [redacted]Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I signed my new lease with Mosharraf H[redacted] not Mr R[redacted]. The information Mr R[redacted] gave was after the fact of my signing of the lease, 2 months in fact. Mosharraf H[redacted]did not made these statements to be during the time of signing the new lease. If this is the true policy then it should have been presented at the of making the deal. It never was, and I wonder how much of this is their true practice. This is a very underhanded way of doing business with loyal customers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We issued a check to [redacted] in the amount of $1221.00 in resolution of this issue. She also signed a release stating that said issue is satisfied and no further action is required. I have attached a copy for you review. Sincerely, Philip Jean-R[redacted] | Process Improvement Manager Hillside Honda [redacted]
[redacted] [redacted] [redacted]
[redacted]
I have spoken with [redacted]. I explained that certain items were non-cancellable because work was done to the vehicle. We agreed that the cancellation of the remaining items would suffice. I have sent a release to [redacted] authorizing the cancellation of said items and upon receipt will have a...
refund initiated. If you have any further questions please do not hesitate to contact me. Sincerely, Philip J[redacted] | Process Improvement Manager Hillside Honda [redacted] Phone: ###-###-#### | Fax: ###-###-#### [redacted]
I have spoken with [redacted] and provided the requested information.Sincerely, Philip Jean-R[redacted] | Process Improvement ManagerHillside Honda[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I can be reached at ###-###-####I don't know why you are unable to reach me .. I have communicated several times with Rachael at this number.Thank youAvita Singh
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],
Please
accept our apologies for any misunderstanding regarding your service with us as
your service advisor should have been more descriptive in explaining what would
be involved in your repair.
To repair
vinyl tears we employ a skilled vendor who specializes in...
restoring vinyl
damage. He will color match the liquid vinyl to your interior and apply it skillfully.
An adhesive is utilized on the inside of the tear to assist on holding the seam
together while the vinyl cures.
Please contact
our service department at ###-###-#### to set an appointment to have the repair
completed.
If you have
any questions please do not hesitate to contact me.
Sincerely,
Philip
J[redacted] | Process Improvement Manager
Hillside
Honda
[redacted]
[redacted] [redacted] [redacted]
[redacted]
Dear [redacted], Please accept our apologies for any inconvenience this issue has caused you. Honda has identified the issue as a characteristic of their direct-injection Earth Dreams engine has acknowledged customer concerns regarding this issue. The official Honda response is as follows:...
“The 2015 CR-V now includes a direct-injection Earth Dreams™ engine and a continuously variable transmission. This update offers drivers increased engine torque, however, some customers have reported experiencing a vibration on the driver’s side while the car is both in Drive and Park. We want you to know that we have heard your concerns and are actively investigating the potential issue.” They have also uploaded a video explaining the condition on YouTube. You may view it by following this link: [redacted] We empathize with your situation but this is something that is beyond our control as a dealership and we must wait for a solution from Honda so that we may apply it to any customer who may be affected by this condition. If you have any further questions please do not hesitate to contact me. Sincerely, [redacted] [redacted] Hillside Honda [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They are once again providing false information in a scheme to give poor service. They have constantly diagnosed my battery; that is correct however, when I told them they kept telling me my battery is good even though they give reports saying it's fine they said that it is "a minor test and sometimes it does not tell us if there's a problem with the battery until we look further". I made them to an actual test to which they then agreed with me and said I needed a new battery. They are trying to portray a customer as false yet , it is them who gave a test that doesn't tell the battery's condition in its entirety. False information led me to drive an unsafe vehicle and through my own intuition I have called them out to which they then told me that they need extensive tests and those service checks aren't so effective. There are many hondas I know that get serviced here. They don't seem to compromise and we will look forward to Advantage Honda. I still seek the business get penalized for faulty and mediocre service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I have been in communication with [redacted]. I apologized for any misunderstanding and researched her issue with vehicle availability. We have vehicles incoming and have promised to keep her apprised as to their status. We hope to have the vehicle of her choice delivered to her within a...
month. Sincerely, Philip J[redacted]-R[redacted] | Process Improvement Manager Hillside Honda[redacted]Phone: [redacted] x [redacted] | Fax: [redacted] [redacted]
We have processed [redacted]'s refund in the amount of $1000.00 (One thousand Dollars).[redacted] charge reversal.[redacted]
[redacted]
[redacted]
[redacted]If you have any further questions please do not hesitate to contact me. Sincerely,
Philip J[redacted] | Process Improvement...
Manager
Hillside Honda
[redacted]
[redacted]
[redacted]
Dear [redacted] leased a new 2012 Honda Civic from us on November [redacted] 2015 and she put $3000.00 (Three Thousand Dollars) down towards her Capitalization Cost Reduction, NYS Sales tax, Department of Motor Vehicle Fees and the bank required first month’s payment. The advertisement [redacted]...
[redacted] speaks of was targeted towards Tier 1 credit customers. A disclaimer disclosing this fact was clearly indicated on it. Unfortunately [redacted]’s credit score was not sufficient enough to qualify for that program and ultimately was given a monthly payment of $322.67. All cost regarding [redacted]’s lease were clearly outline in her Lease Agreement including the residual value of the value of her vehicle. There was no ambiguity and all aspects of [redacted]’s lease were clearly explained to her. If you have any further questions please do not hesitate to contact me. Sincerely, Philip J[redacted] | Process Improvement Manager Hillside Honda [redacted]
[redacted] [redacted] [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I am still getting excuses from Hillside Honda that they are unable to give me a delivery date (today is 51 days). This same vehicle is available at other dealerships. I have confirmed that this vehicle is available at [redacted] [redacted].]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The Hillside Honda offered me to cancel 2 items out of 8 items that they charged me when I bought the car. I am not satisfied with their offer. At the beginning sales manager from Hillside honda said they are not able to cancel anything out of those items. After few days Hillside Honda offered me to cancel one of the policy. I rejected their offer and today they offered me that they could cancel two items. I have the document saying that most of the items they could cancel between 30 days. But hillside Honda saying that they can't cancel these policies. Very soon my 30 days cancellation period will be finished and there will be no full refund on these policies. They should explain me about the cost of these policies when they charged me for those warranties. I demand full refund of these unnecessary warranties before my 30 days cancellation period get expired. The information that Hillside Honda submitted it's not acceptable. I tried to cancel those policies myself by calling insurance company but they saying I have to cancel these items through my dealer. I want my money back as soon as possible. I am very disappointed with Hillside Honda's services.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Dear MR.Remy, I AM surprised to hear from you that I PURCHASED the car December *, 2015. Because I went the DECEMBER*, to ask Mr. C[redacted] to remove some of the add ons ($5,000 + $3,300) that I don't want. WHY didn't he do it w[redacted] my sale has not been finalized yet . this issue could have been prevented .After I got the car November ** , I called the ** and I went there in person (DECEMBER *, 2015, Tuesday) to talk to MR .C[redacted] why the car reached $39,000 ++ ($3,300honda care+ $5,000 windshield protect, tire protect etc etc.) + ($5,000) financing = $44,000 TOTAL. t[redacted] asking favor to remove ITEMS that I did not CHOOSE. ALL he said is that he will call me (DECEMBER *, FRIDAY) . HE did not call. IS THE FINALIZED purchase on your record DECEMBER *,2015?[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] initially visited our dealership on 2/**/2017 to have a Safety Recall performed. The part required to complete the recall was not in stock and had to be ordered. When [redacted] came back to have the recall completed she informed us of her check engine light being on and...
requested that we diagnose and repair. The first step in diagnosing any issue in which the vehicle’s computer issues an error light is to attach a diagnostic device and retrieve the triggering code. The code returned pointed to a failed oxygen sensor. The cost of parts and labor was $336.22 plus NYS sales tax. On 3/*/2017 [redacted] returned to us with the same check engine light concern. The diagnostic device returned the same code for a faulty oxygen sensor. This pointed to something further down the diagnostic tree as being faulty. The next step was diagnosing connections to the oxygen sensor. In doing this we found the sub-harness as also being faulty. And although there was additional work done by the technician and additional parts installed (another oxygen sensor and new sub-harness). [redacted] incurred no additional charges. On 3/**/2017 [redacted] returned to the check engine light concern. Error codes showed that the oxygen sensor had failed again. This prompted the next step on the diagnostic tree which found that the fuel injectors were leaking and fouling the oxygen sensor. As an additional courtesy we replaced the fuel injectors free of charge. I called [redacted] on Friday, 4/**/2017 to discuss the matter further and she confirmed that the check engine light is indeed back on. I apologized to her for any inconvenience and expressed our desire to continue diagnosing her vehicle and that she would not incur any additional diagnostic charges. [redacted] stated that she would have to think about it and would call me back with a decision. If you have any further questions please do not hesitate to contact me. Sincerely, Philip Jean-R[redacted] | Process Improvement Manager Hillside Honda [redacted]
[redacted] [redacted] [redacted]
[redacted]
[redacted]Thank you for the response. The number you had listed with the Revdex.com complaint is Daytime Phone: ###-###-####. I shall use the 732 area code.Regards,[redacted]
[redacted] ,Attached is the requested owner's manual for your alarm. I will also send it via email.Sincerely, [redacted] Hillside Honda[redacted] [redacted] [redacted]
[redacted]
Dear [redacted] leased a new Honda CR-V with us on 8/*/2015. At the time she was still in possession of her previous lease which was, as told by her, over mileage by 20,000 miles. Mileage, damage and wear are strictly the responsibility of the customer. [redacted] incorrectly...
states that I told her mileage would be forgiven if she returned the vehicle to us. What was told to her was that had she returned the vehicle to us we would have had an opportunity to purchase the vehicle as part of her new lease in which case she would not have been responsible for the excess mileage. That did not happen as her vehicle was returned to another dealership. I apologized for any misunderstanding and re-emphasized that excess mileage is solely the customer’s responsibility. As a courtesy we called American Honda Finance on her behalf and was able to have the total amount due reduced by $400.00. If you have any questions please do not hesitate to contact me. Sincerely, Philip J[redacted] | Process Improvement Manager Hillside Honda [redacted] [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
First of all, I was never told that I could not cancel the LOJACK OR the replace policy before I signed the contract. I did not know I was going to have LOJACK installed in my vehicle, I have waited for 2 hours to get my vehicle and w[redacted] I got my key, I found a device with LOJACK logo, this was the moment that I realized LOJACK was installed already. No one told me this was non-cancelled product until I requested a cancellation. Secondly, I have no choice except signing the agreement. I won't get my partial money back if I refused to sign. Also, For that $6000 extra warranty, that was not my initial request to purchase. I was forced to purchase them because the financial manager told me without purchasing the warranties, HONDA finance would not approve my loan, and this was not true because I get my loan approved with another bank on last week and I am getting a much better rate. I do understand that as a dealer you could sell or recommend warranties to all your customers, and customer could chose either get it or not. But in my case, I was forced to purchase. Please also let me know the answer of this question, why I cannot pay more than my monthly payment at the first six months of the loan..Thanks to everyone helping me with this issue and I am really appropriate.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] loan is approved by the bank. He may disregard the notice. The Business Manager handling his case has already notified him. Sincerely,Philip J[redacted]Process Improvement Manager Hillside Honda
[redacted] Phone: ...
###-###-#### | Fax: ###-###-#### [redacted]Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I signed my new lease with Mosharraf H[redacted] not Mr R[redacted]. The information Mr R[redacted] gave was after the fact of my signing of the lease, 2 months in fact. Mosharraf H[redacted]did not made these statements to be during the time of signing the new lease. If this is the true policy then it should have been presented at the of making the deal. It never was, and I wonder how much of this is their true practice. This is a very underhanded way of doing business with loyal customers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We issued a check to [redacted] in the amount of $1221.00 in resolution of this issue. She also signed a release stating that said issue is satisfied and no further action is required. I have attached a copy for you review. Sincerely, Philip Jean-R[redacted] | Process Improvement Manager Hillside Honda [redacted]
[redacted] [redacted] [redacted]
[redacted]
I have spoken with [redacted]. I explained that certain items were non-cancellable because work was done to the vehicle. We agreed that the cancellation of the remaining items would suffice. I have sent a release to [redacted] authorizing the cancellation of said items and upon receipt will have a...
refund initiated. If you have any further questions please do not hesitate to contact me. Sincerely, Philip J[redacted] | Process Improvement Manager Hillside Honda [redacted] Phone: ###-###-#### | Fax: ###-###-#### [redacted]
I have spoken with [redacted] and provided the requested information.Sincerely, Philip Jean-R[redacted] | Process Improvement ManagerHillside Honda[redacted]