U-Haul International, Inc.

February 23, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: 1[redacted] Thank you for your continued concern for our customer Ms. [redacted]. Scott F[redacted], our President for our Central Alabama Regional Office, reviewed Ms. [redacted]’s recent comments.    He informed our office his stance remains the same as was previously relayed to your office. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Ms. [redacted] is not telling the truth. She never offered another space for the same price. When she offered me an alternative space for an extra $4.95 a month I moved out immediately, the same day? No one from Uhaul has even bothered to contact me.Regards,[redacted]

June 23, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted], our Area Field Manager for our Central North...

Carolina Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and addressed her concerns. In addition to the previous refund for $370 he issued Ms. [redacted] on June 12th, Mr. [redacted] issued a supplemental refund for $180 to make a total refund for $550 as an adjustment on her rental plus her fuel receipt. Both refunds should post on her next [redacted] credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

February 26, 2015

[redacted] ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our Traffic Manager for our [redacted] Regional Office, followed up on the information...

Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and issued a supplemental refund for $20 in addition to the refund for the $50 Reservation Guarantee Fee that was preciously issued. Mr. [redacted] was also given a $10 discount on the original truck rental fee and $0.20 off per mile. The $20 refund should post on his next Master Card credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Thank you for your continued concern for our customer Mr. [redacted], our President for our [redacted], reviewed the recent information Mr. [redacted] relayed with our GM at our U-Haul Center involved. Mr. [redacted] explained they would like to personally speak to Mr. [redacted] in order to resolve the issue. An email was sent to Mr. [redacted] requesting a call back to discuss his concerns.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted] [redacted]

December 9, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

Mr. [redacted], our President for our [redacted] regional office,...

followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms. [redacted] and advised her all charges on the rental are correct.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

June 29, 2016
 
Revdex.com ID#: [redacted]
U-Haul Reference id: [redacted] R
 
Thank you for your concern for our customer Ms. [redacted].
 
Denise G[redacted], Traffic Control Manager, emailed Ms. [redacted] and agreed to issue a check in the amount of $1029.95 to resolve her concern. Again, our apologies for the inconvenience this caused.
 
Check will be submitted to the following address:
 
[redacted]
Somerville, MA 02144
 
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
 
Sincerely,
 
Penny S[redacted]
Executive Assistant
U-Haul International

Thank you for your concern for our customer Ms. [redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and they were able to reach an amicable resolution. A refund for...

$45 was issued back to Ms. [redacted]’s credit card for the difference in storage costs and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Thank you for your concern for our customer Dr. [redacted].[redacted], our GM of our Moving and Storage of Willowbrook, followed up on the information Dr. [redacted] provided and sent him the following email in response:Mr. [redacted], I would like to apoligize for the issue we had on May 30,...

2014 concerning the miscommunication on the equipment you reserved. It was not my intention to offend you in any way and I would like to offer in apologies. We do show that our traffic department did find you a location within the next 2 hours that did have the equipment available and do hope that they did help you our. Agaig I apoligize for any inconvieience. Best Regards, [redacted]Our records also indicate a refund for the $50 Reservation Guarantee was issued to Dr. [redacted]. He should receive the check within the next 10 business days.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

**gust 14, 2016   Revdex.com...

ID#: [redacted] U-H**l Ref#[redacted]   Thank you for your concern for our customer Ms. [redacted].   John L**, a Senior Customer Service Agent, followed up on the information Ms. [redacted] provided and sent her the following email in response: Hi Mrs. [redacted], This is John L** with U-H**l customer service. I'm very sorry about the experience you had with your reservation not being filled. We are investigating whether or not an attempt was made to contact you like the notes indicate. I do understand you checked your phone and email and you could not find any such evidence. I am very sorry for the trouble this c**sed you. May I please ask your current mailing address so that we may send you a check for the $50 reservation guarantee? Please feel free to respond to this email if you have any questions or if you would like to discus the matter further. Of course we can speak on the phone too, Is there a good time I can reach you? Thank you   Our customers are very important to us and we regret to hear of situations that c**se problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

June 8, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our Executive Assistant for our [redacted], ** Regional Office, followed up on the information...

Mr. [redacted] provided. She informed our office Mr. [redacted] was contacted and given another truck at a discounted rate of $60.00.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Thank you for your concern for our customer Mr. [redacted].

Our records indicate a refund for $57.33 was issued back to Mr. [redacted]’s [redacted] account on October 28, 2014. The refund should post on his next credit card...

statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

October 15, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Thomas S[redacted], our Executive Assistant for our Rhode Island Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he spoke to...

Mr. [redacted] and advised him of a refund for $449.47, which includes a $250 refund for damages to his vehicle and reimbursement for the tow and wrong destination fee.  The refund should post on his next [redacted] Card credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

July 29, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customers [redacted] and [redacted], whose name is documented on the rental agreement....

[redacted], our Executive Assistant for our Maryland regional office, followed up on the information [redacted] provided. [redacted] contacted [redacted] and offered an apology for the inconvenience and rude treatment they experienced and advised her a refund for $50 had been issued back to their Visa account as an adjustment on their rental. The refund should post on their next credit card statement. Please be assured the information [redacted] provided will be addressed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

August 25, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our GM for our U-Haul Moving and Storage of [redacted], followed up on the information [redacted] provided. He informed our...

office he issued [redacted] a refund for the $30 service fee as requested. The refund was issued back to her [redacted] account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

to: Maria P[redacted], 
We have submitted our receipts but have not heard back from Mandi D[redacted] as to a resolution to our concerns.

Thank you for your concern for our customer Mr. [redacted].

[redacted], a Customer Service Representative for our U-Haul Moving and Storage of [redacted], followed up on the information Mr. [redacted] provided. She informed our...

office she spoke to Mr. [redacted] and discussed his concerns. She assured Mr. [redacted] he would no longer receive phone calls or letters from U-Haul regarding the U-Boxes that have already been picked up from his residence.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

April 10, 2012

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted], our President for our Little Rock regional office,...

followed up on the information Ms. [redacted] provided. He informed our office he researched the charges and found no error on the credit card report. He found no double charges applied. He assured our office he will follow up with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. Mr. [redacted] spoke to Ms. [redacted], but when he was requesting statements to verify double charges, the call was disconnected. He tried calling back but did not receive an answer nor was he able to leave a message. Mr. [redacted] also never heard back from her. He is willing to work with Ms. [redacted] if she can provide proof of the overcharge.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I apologize, but my phone died the day he attempted to cal and I was unable to re-connect with him. I will GLADLY send him any copies he needs HOWEVER, a month of calling, emailing, and then contacting The Revdex.com before I recieved a reply and that was basically to insinuate I made everything up.

Regards,