U-Haul International, Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The complaint has been resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

U Haul not only failed once but twice and it continues to fail on us the customers and affected party. We are requesting the full refund as explained in the complaint. And let me be cleared, the full refund will not even get close to the extensive amount of our own money we had to spend towards correcting their mistakes and failures. Their fails cost us the savings we had for the relocation to Texas and put us in a dire situation that we do not wish on no one, mind you I have a child. We were on the road suffering due to their mishaps. A trip that would normally take 14 hours turned into a 4 day trip that drained all our finances. The company as being irresponsible and rude with us from the beginning. The employee [redacted] at the Orlando, FL was very rude and unkind, non cooperative and disrespectful to us during our phone conversations. We contacted Uhaul locations and the headquarters many times and our claims had been ignored, giving us no choice but to take action against them. Please, resolve this once and for all and take responsibility for your failures. UHaul failed and I don't recommend them to anyone. Be aware, stay away from this company.

Regards,

Joan Belmont

May 2, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your...

concern for our customer Mr. [redacted].   Mike Mann, our Executive Assistant for our Ohio Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response: David, I have read your concern regarding your recent U-Haul Rental. I have issued the $17.00 refund as you have requested. You should see the credit to the card used for the rental in 3-5 business days. I also emailed you a receipt for your records. Sorry for the miscommunication on our end with checking the fuel level. I will work with the moving center to improve this area. Please feel free to contact me with any questions you may have. Mike M[redacted] Executive Assistant U-Haul of Ohio [redacted]

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

March 10, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted].  The name listed on the rental agreement is [redacted]. Kevin S[redacted], our...

Area Field manager for our Atlanta North Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he spoke to Ms. [redacted] and issued a refund for the $14 Safemove Protection fee.  He also relayed he would address the information with our U-Haul Dealer to ensure proper procedures are being followed locally and ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

July 7, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our GM of our U-Haul Moving and Storage or Chelsea, followed up on the information Mr. [redacted] provided. He...

informed our office he spoke to Mr. [redacted] and advised him of a refund for the $6.75 fuel expense. Mr. [redacted] mentioned Mr. [redacted] was requesting his mattress be replaced. Mr. [redacted] need to contact R[redacted] if he wishes to file a claim. They can be reached at ###-###-####.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Patrick K[redacted] has never contacted me. The audio at the beginning of the initial call to the regional office was edited out. These individuals have placed me on speaker phone without notification numerous times and have no accountability.

March 2, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our Traffic Manager for our Southern Louisiana Regional Office, followed up on the information Mr....

[redacted] provided. She sent Mr. [redacted] an email advising him she had researched his rental and found he was given 12 additional days at no charge. She offered her apology for the inconvenience he experienced and explained no further refund was due.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

December 20, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted]Manny M[redacted] our President for our Inland Northwest Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he left a...

message for Mr. [redacted] but has not received a return call.  Mr. Mendez would like a copy of the document confirming the storage move out.  He mentioned their records indicate Mr. [redacted] moved out in December.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

December 4, 2014

Revdex.com ID# [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted], our GM for our U-Haul at [redacted]. in Fort Collins, CO, followed up on the...

information Ms. [redacted] provided. He informed our office of a refund check in the amount of $193.68 he issued to Ms. [redacted] on or around November 20th. Our records also indicate a refund for $908.42 was issued on December 3rd back to Ms. [redacted]’s [redacted] account. The refund should post on her next credit card statement. Mr. [redacted] mentioned he has tried to reach Ms. [redacted] but found her contact number to be invalid.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

December 4, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customers Mr. [redacted] and Mr. [redacted], whose name is on the actual contract.

[redacted], our Executive Assistant for...

our Louisville, KY Regional Office, followed up on the information Mr. [redacted] provided. She advised our office the items left in the truck were metal bed rails and she was able to reach an amicable agreement. A refund for $100 was issued back to their [redacted] account to replace the rails. The refund should post on their next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

November 7, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customer Ms. [redacted].

[redacted], our Executive Assistant for our Northwest California Regional Office, reviewed the recent comments from Ms. [redacted]. She informed our office a refund for the difference for her moving helpers would be issued.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

September 23, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Amber G[redacted], our Executive Assistant for our Metro DC Regional Office, reviewed Ms. [redacted]’s recent comments.  She advised our office he spoke to Ms. [redacted] and let her know the claim was being investigated and she would be back in touch with her if not already.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

September 20, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Traffic Manager for our Eastern Florida Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office she...

spoke to Ms. [redacted] and explained her claim was settled in April by [redacted] Insurance Company who did the investigation and no further refund will be issued.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

April 2, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customers [redacted] and [redacted], whose name is actually on the rental contract.

[redacted],...

our President for our Western Wisconsin regional office, spoke to Mr. [redacted] on March 31st and April 1st regarding his rental concerns. Mr. [redacted] asked Mr. [redacted] to ensure equipment inspections were done more thoroughly. Mr. [redacted] advised our office that Mr. [redacted] had already received a $160 discount when he picked up the other truck at our Eastside location. No further refunds or adjustments will be offered.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

June 10, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customer Mrs. [redacted].

[redacted], our Executive Assistant for our Central New Jersey regional office, reviewed the recent information Mrs. [redacted] provided. She left two more voice messages, one on each phone number provided. She relayed that our records indicate a charge for $97.37 and a credit for $97.37 on both the Master Card account and Visa account listed. Ms. [redacted] requested Mrs. [redacted] fax copies of her credit card statements if they indicate something different. She provided her fax number, ###-###-####, and her call back number, ###-###-####.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

March 26, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our GM for our U-Haul Moving and Storage of [redacted], followed up on the information Ms. [redacted] provided. She informed our office Ms. [redacted]...

advised her the bank contacted her on March 14, 2015 to say the dispute was settled.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you for taking the necessary actions for bringing my complaint to this company's attention. I appreciate the help and concern. 

Regards,[redacted]

June 24, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our Executive Assistant for our [redacted]...

regional office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and addressed his concerns. She explained his situation did not qualify for the refund of the $50 Reservation Guarantee Fee. Ms. [redacted] did however, offer to issue him a refund for $20 in the interest of customer good faith. The refund was issued back to Mr. [redacted]’s Visa account and should post on his next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International