U-Haul International, Inc. Reviews (6748)
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U-Haul International, Inc. Rating
Description: Truck Rent & Lease, Storage Units - Household & Commercial, Storage Units - Portable, Moving Assistance - Packing, Unpacking, Organizing, Gas - Propane, Truck Equipment & Parts, Packaging Service, Trailer Hitches
Address: 2701 N. Reynolds Road, Toledo, Ohio, United States, 43615
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June 15, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], Senior Staff for our Ohio Regional Office, followed up on the information Mr. [redacted]...
provided. She informed our office Mr. [redacted]’s son attempted to return the brake controller and advised our GM at our U-Haul Center that although it worked, his father did not want it because it was not digital. His son was aware the brake controller was not digital at the time it was purchased. Since the brake controller had already been installed and the wires cut, we could not take it back as a return and issue him a refund because it is now a used product. Had the brake controller not been used, we would have gladly allowed Mr. [redacted] or his son to return it for a refund.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
July 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our GM of our U-Haul Center of Simi Valley, followed up...
on the information [redacted] provided. He informed our office he issued her a refund for $200 in addition to the $50 Reservation Guarantee Fee previously issued. She should receive the check within the next 10 business days.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
July 19, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Jeff P[redacted], our President for our Nashville Regional Office, reviewed Mr. [redacted]’s recent comments. He informed our office him and Mr. Moreau have been communicating by email. Mr. P[redacted] is currently awaiting Mr. [redacted]’s acceptance of his final offer. When the offer is accepted, Mr. P[redacted] will process the refund. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 22, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer [redacted].
A Claims Manager with [redacted] advised our office the debt for damage to our U-Haul trailer while in [redacted]’s possession was written off in the interest of customer good faith. Please be advised, however, she will remain on our E-Alert system.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
Executive Assistant
U-Haul International
August 5, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Dr. [redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the...
information Dr. [redacted] provided and sent her the following email in response:
Good After [redacted], I am writing to you in regards to your recent Revdex.com complaint filed against our U-Haul of [redacted] location. I sincerely do apologize about the entire ordeal with your U-Box. I understand you are looking for a discount of $1,700.00 on the U-Box rental and shipment, instead of a partial discount we are not charging you for any of the rental. I did double check your credit card history and there are no charges on the credit card you provided. I show that this box also arrived in [redacted], California on 7/28/2015. Please let me know if I can be of any more help. Thank you, [redacted] Executive Assistant U-Haul Co. of [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
May 27, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Southern Alberta regional office, followed up on the information...
Mr. [redacted] provided. She informed our office she left a message on the primary number listed on the Revdex.com file requesting a call back to personally discuss his concerns. She mentioned she did not see a duplicate charge but will obtain additional information from Mr. [redacted] if necessary.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
July 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], Senior Staff for our Metro DC regional office, followed up...
on the information [redacted] provided. She informed our office she spoke to [redacted] and advised him of a refund for $400 as an adjustment for the delayed box along with an additional $100 refund to help offset the poor customer service [redacted] received.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
December 15, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
Our Senior Area Field Manager for our SW Ohio Regional Office sent Mr. [redacted] an email on or about...
September 10th with an explanation for the difference between our In-Town and One-Way rates. An In-Town move can be more economical but includes the inconvenience of having to bring the equipment back to the same location it was rented from. A One-Way rate is based on the distance of the one-way move and includes a set amount of days and if renting a truck, a set amount of miles to complete the move. One-Way rates can vary depending on the movement of equipment as well as supply and demand in specific areas. A On-Way rate is a flat fee. An In-Town rate is a specific fee that is charged for each rental period up to 24 hours. We consider in-town to be within a 50 mile radius.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
July 7, 2016
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Revdex.com File # [redacted]
U-Haul Reference Id #[redacted]
Mr. [redacted] is still in process of moving his final belongings. We understand moving can be a stressful time, and Mr. [redacted]’s Corporate Accounts Manager, Melissa A[redacted] has been providing support during this corporate move.
Melissa A[redacted] let us know when an issue did arise, and our customer was given invalid information, we stood by our promise. U-Haul agreed to absorb $600.00 as a gesture of goodwill for the misunderstanding. The corporate client was never billed for this amount. A corporate account adjustment in the amount of $135.00 for Anderson Family Movers was also made on behalf of our corporate client, Weichert Workforce Mobility.
Weichert Workforce Mobility, our corporate client has been contacted, and to our knowledge all billing, and invoices have been forwarded to Mr. [redacted] and to Weichert Workforce Mobility. Mr. [redacted] can contact Melissa A[redacted] direct with any question or concerns regarding any specific invoices he may not understand.
It is important to us that Mr. [redacted] fully understands all his cost vs Weichert’s cost. If he has any further questions or concerns Ms. A[redacted] is happy to help.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Penny S[redacted]
Executive Assistant
U-Haul International
June 14, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our GM for our U-Haul Moving and Storage of [redacted], followed up on the information...
Ms. [redacted] provided. He informed our office Ms. [redacted] stopped paying the 24-hour access fee on April 26, 2014 when she was transferred into another storage unit due to the reported rodent issue. He relayed that Ms. [redacted] also moved completely out of storage on May 24, 2015.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
March 20, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our GM for our U-Haul of [redacted], followed up on the information Ms. [redacted] provided. He...
informed our office he made two separate attempts to reach Ms. [redacted] but has not received a return call. He would like the opportunity to personally address her concerns in order to reach a resolution. He did mention he found no odometer discrepancies after checking previous rentals and rentals after hers in addition to the return and dispatch tag.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
October 3, 2016 Revdex.com ID#: [redacted]
11px;">U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Shannon O[redacted], our Executive Assistant for our South Alabama Regional Office, followed up on the information Ms. [redacted] provided. She informed our office he verified that a full refund was processed on September 23rd, which can take up to 5 business days for Ms. [redacted]’s credit card company to process. Ms. O[redacted] also found our GM spoke with Ms. [redacted] at this time and that Ms. [redacted] has an open insurance claim for damages under Claim# [redacted] since September 20th. The claim has been assigned to the Claims Adjuster, Darryl B[redacted] Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
November 4, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Pittsburgh Regional Office, reviewed Mr. [redacted]’s recent comments. Please be assured we do not want any of our customers to be delayed. When we do not meet the time that was scheduled, we have a program in place to refund $50 for the Reservation Guarantee, which was refunded because we were in fact 40 minutes late in providing Mr. [redacted] with a truck. Mr. [redacted] explained that the resolution to this complaint is based on a review of the information provided by all parties involved and the documentation available. He added that we take the loss of a customer very seriously especially repeat customers and we regret if Mr. [redacted] chooses not to use the U-Haul Company again, however, we stand by our decision.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
February 18, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms....
[redacted].
[redacted], our Executive Assistant for our Northern Virginia Regional Office, followed up on the information Ms. [redacted] provided. He informed our office that it is customary for any U-Haul location to give them choices for drop off locations if there are more than one. He mentioned that "On the dispatch receipt from Bowie, Maryland, it shows a drop off location in Sterling, VA, phone # ###-###-####. There is no way for us to know what location was called as it's not mentioned in Ms. [redacted]’s document. We do know that on February 7th, the drop off location that was assigned contacted the Virginia Regional Office and advised that they would be closing because of a family emergency. There are notes in the file indicating that Ms. [redacted] from our Regional Office spoke with Ms. [redacted] and re-directed her to an alternate drop off which was in close proximity. In addition, Ms. Giddings also tried reaching her via text and phone on the same day to no avail. The general manager at the location where Ms. [redacted] dropped off spoke with her on February 9th and apologized for any misunderstandings when she dropped off and he also assured her that there were no charges for additional mileage or fuel. Mr. [redacted] at our Traffic Office also received a call from Ms. [redacted] and he also assured her that there were no additional charges when she dropped off. In summary, there were no delays in contacting her after she filed the Customer Action File. She mentioned that she spoke with someone who told her that ‘they were not going to do anything about her complaint’. All actions taken by the Virginia office does not indicate such, we do not know who she spoke with. She also mentioned that this is the second bad experience she's had with U-Haul. We could not locate any records of a previous incident."
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
December 16, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Hawaii Regional Office, followed up on the information Mr....
[redacted] provided. When speaking to Mr. [redacted], she was informed Mr. [redacted] has arranged to pick up his U-Boxes at Royal Hawaiian Movers in Kailua-Kona.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
April 2, 2014
Revdex.com ID#: 9990371
U-Haul Ref#: 557899
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM of our U-Haul at Falls Rd. location, followed...
up on the information Mr. [redacted] provided. She informed our office she left a message for Mr. [redacted] advising him she had issued a refund for the cost of the tow-dolly due to the delay of the breakdown he experienced. The refund in the amount of $186.56 was issued back to Mr. [redacted]’s [redacted] account and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
U-Haul InternationalExecutive Assistant
April 3, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], a Claims Adjuster for [redacted],...
advised our office they researched Ms. [redacted]’s claim. An offer of $500 was presented to Ms. [redacted] based on their investigation. Ms. [redacted] declined the offer. Mr. [redacted] relayed that until additional damage documentation is provided, no further offers will be made. Ms. [redacted] should keep in contact with [redacted] for handling of her claim.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
October 4, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Leah C[redacted], our Traffic Manager for our Connecticut Regional Office, reviewed Ms. [redacted]’ recent comments. She informed our office a refund for $150 was issued back to her Visa account. The refund should post on her next credit card statement. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
January 4, 2016Revdex.com ID#: [redacted]Thank you for your concern for our customer Ms. [redacted]
Jeff L[redacted] our GM for our U-Haul Moving and Storage at Hwy 367, followed up on the information Ms. [redacted] provided. He informed our office he left a message for...
Ms. [redacted] explaining we didn't charge her the remaining balance but the letter was sent before she moved out of her storage unit. Mr. Long relayed there was not an outstanding amount owed to U-Haul.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
July 17, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] regional...
office, followed up on the information Mr. [redacted] provided. She informed our office a refund for $452.07 was issued back to Mr. [redacted]’s [redacted] account on July 15th and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International