U-Haul International, Inc. Reviews (6748)
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Description: Truck Rent & Lease, Storage Units - Household & Commercial, Storage Units - Portable, Moving Assistance - Packing, Unpacking, Organizing, Gas - Propane, Truck Equipment & Parts, Packaging Service, Trailer Hitches
Address: 2701 N. Reynolds Road, Toledo, Ohio, United States, 43615
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November 24, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].Frank G[redacted], our President for our Fort Lauderdale Regional Office, reviewed Mr. [redacted] recent comments. He informed our office he left two separate messages requesting a call back in order to personally address his concerns but has not heard back. In case Mr. [redacted] misplaced his telephone number, Mr. Grau can be reached at [redacted]We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,
[redacted]Executive AssistantU-Haul International
June 30, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in...
response:Mr. [redacted], I am writing you in regards to your Revdex.com file I have reviewed all the information on the trailer detachment and have determined that U-Haul is not at fault for the damage on your vehicle. If you have any additional questions please feel free to contact me at ###-###-#### Thank you [redacted] Executive AssistantOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
January 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted].[redacted], our Executive Assistant for our [redacted] and [redacted] Regional Office, followed up on the...
information [redacted] provided. She informed our office she spoke to [redacted] and discussed his concerns. [redacted] assured him they would not sell his belongings and he could come and get them at any time. [redacted] relayed he would check with his wife and that he would also need to rent a truck to move his items to [redacted] requested he contact her back to set up the move out.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
January 19, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for forwarding [redacted] concerns to our office.[redacted], our President for our [redacted] Regional Office, reviewed the recent objection [redacted] filed with...
your office. He informed our office he would once again explain to [redacted] that per U-Haul policy, we do not accept partial payments. As soon as she is able to bring her account current, he will process the extra $60 payment. Currently she is in arrears in the amount of $132.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
January 14, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].Our records indicate a refund for the $50 fee was in fact issued back to [redacted]’s [redacted] account ending in [redacted] on December 23, 2014. The refund...
should post on his next credit card statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
September 18, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], a Senior Customer Service Representative, followed...
up on the information Ms. [redacted] provided. She issued a refund for the requested amount of $543.90 back to Ms. [redacted] account, which should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
October 17, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our President for our North Orlando Regional...
Office, followed up on the information Mr. [redacted] provided. He informed our office he contacted Mr. [redacted] and they were able to reach an amicable agreement. Mr. [redacted] also provided his call back number in case Mr. [redacted] had any further concerns.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
April 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She informed our office a...
refund for late fees will be refunded. She will also ensure his email is up to date as a reminder for storage payments are sent by email. In order to keep storage rental costs down, U-Haul does not send a monthly bill. If our customer requests a statement be mailed to them every month, there is an extra monthly fee.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
October 9, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Western New York Regional Office, followed up on the information Ms. [redacted] provided. She informed our...
office she left a message for Ms. [redacted] explaining she had issued her a refund for the $27 cleaning fee. The refund was issued back to her [redacted] account and should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
November 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She...
informed our office she left a message for Ms. [redacted] as well as sent her an email explaining a refund was issued back to her credit card for $123.75 on November 12th. Ms. [redacted] also explained she would issue another refund in the amount of $100 for the extra hours incurred for her hired help. She provided the telephone number for RepWest Insurance Company if Ms. [redacted] wished to file a medical claim for her doctor visit. The refunds were issued back to Ms. [redacted]’s Visa account and should post on her next credit card statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
October 9, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers [redacted] and [redacted], whose name is documented on the rental agreement. [redacted], Senior Staff for our [redacted]...
[redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and discussed the rental charges with her. They were able to reach an amicable agreement and a refund in the amount of $91.23, which includes a refund for one day rental of the truck, furniture pads, Safemove Protection and tax as well as only a charge for the fuel from the 1.9 mark. The refund was issued back to the credit card listed on the rental agreement and should post on their next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
July 8, 2016
"Calibri",sans-serif; font-size: 11pt;">
Revdex.com concern # [redacted]
U-Haul Reference Id # [redacted]
Thank you for your concern for our customer Mr. [redacted].
Gregory Q[redacted], General Manager, reached out on 7/7/2016 regarding the additional charges. Mr. Q[redacted] apologized, and refunded $69.24 back to Mr. [redacted]’s card. Please allow 3-5 business days for that credit appear on Mr. [redacted]’s account.
As we value Mr. [redacted] as a customer, we also sent him a $25.00 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Penny S[redacted]
Executive Assistant
U-Haul International
June 27, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Vancouver and Vancouver Island regional office, reviewed the recent comments Ms. [redacted] relayed. She informed our office she contacted to Ms. [redacted] by phone and emailed her recently regarding her U-Box move. A refund for 100% of the shipping cost has been issued to Ms. [redacted] for the inconvenience she experienced with her move.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
Executive Assistant
U-Haul International
September 15, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our President for our Central Indiana Regional Office, reviewed the recent comments from Mr. [redacted] and sent him the following email in response:
Dear Mr. [redacted], in a final attempt to resolve this is I am requesting a copy of your repair invoice and I will personally speak to the repair shop that did the repair to confirm their diagnosis since that is what you are basing your complaint. I will obtain a statement from them and render a final decision to your complaint and submit to the Revdex.com. Please send your copy to my email address at [redacted]@uhaul.com. Thank you
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
Executive Assistant
U-Haul International
March 27, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], Senior Staff for our Eastern Ontario Regional Office, reviewed the recent comments from Ms. [redacted]. She sent Ms. [redacted] another email explaining she heard back from our Credit Card Processing Department and is just waiting on the contract number to issue the refund. She apologized for the inconvenience she experienced and explained she also sent her a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
Executive Assistant
U-Haul International
October 9, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your...
concern for our customer Ms. [redacted]. Rod T[redacted], our President for our Georgia Northeast Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response: Hello this is Rod T[redacted] with Uhaul just wanted to reach out and apologize for any problems you may have encounterd from my company. After reviewing this matter we will not be charging you for the additional miles that were placed on the truck. If you have any further questions please feel free to contact me at [redacted]. Thanks Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
February 28, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Nashville regional office,...
followed up on the information Ms. [redacted] provided. She informed our office she spoke to [redacted] and explained when she made the reservation on line and made payment, it was set up for delivery within 7 business days. Ms. [redacted] requested and was given the number for the U-Haul location that had her U-Box.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
June 17, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Dr. [redacted].
[redacted], our President for our Long Island, NY regional office followed up on the information Dr....
[redacted] provided and sent him the following email:[redacted], hello I was just notified of the issues you had with the ubox. I do fully apologize for the delays and poor behavior on our end. I will 100% go over the attitude and demeanor of employee versus customer interaction next week at our EOM meeting. I also apologize for the delay in being charged for the Ubox. I see you were charged on 6/10 for $2112. It was charged late on our behalf and that was a mistake. I am approved to give you the refund of 10% to the cc that was charged on the 10th. The amount will be $211.20. you will see it in 1-5 business days. I am sorry for any inconvienence you had and hope you have a great week. [redacted] U-Haul Marketing Company President of Long Island, NY [redacted] Cell: ###-###-#### Office: ###-###-####
Mr. [redacted] advised our office a check for $211.20 was issued to Dr. [redacted] instead of a refund to his credit card as previously relayed. Dr. [redacted] should receive the check within the next 10 business days.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
June 27, 2016
"Calibri",sans-serif; font-size: 11pt;">
Revdex.com ID#: [redacted] - [redacted]
U-Haul Reference id: [redacted]
Thank you for your concern for our customer Ms. [redacted].
Jim S[redacted], Marketing Company President, spoke with Ms. [redacted] and apologized for the overcharges. Mr. S[redacted] has removed the promissory note that was created. Ms. [redacted] does not owe U-Haul any further payments for the rental Contract [redacted]
As we value Ms. [redacted] as a customer, we also agreed to a $50.00 VIP Certificate that can be used toward a future purchase, a rental, or towards the many products and services U-Haul has to offer.
Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Penny S[redacted]
Executive Assistant
U-Haul International
June 30, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our [redacted] regional...
office, followed up on the information Ms. [redacted] provided. Mr. [redacted] has corresponded with Ms. [redacted] by email and is currently awaiting two more estimates from Ms. [redacted] to determine if the bumper will need to repaired or replaced.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International