U-Haul International, Inc.

June 18, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted], our President for our Long Island Regional Office, followed up on the information Ms....

[redacted] provided. He assured our office he addressed the issue with all involved to help prevent the situation from happening again. He also informed our office Ms. [redacted]’s contract was reversed and then a discounted fee of $361 was applied to her rental as an adjustment. We acknowledged the inconvenience Ms. [redacted] experienced, but we also need to acknowledged she was able to complete her move with a U-Haul trailer, therefore a full refund is not warranted.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

August 22, 2016   Revdex.com...

ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Jacqueline S[redacted], our Executive Assistant for our Connecticut Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office a refund was issued on August 5th.  She also spoke to Mrs. [redacted] today and confirmed the refund was received.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

September 7, 2016   Revdex.com ID#: [redacted]

face="Calibri" size="3">U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Javier M[redacted], our GM for our U-Haul Moving and Storage of Philadelphia, followed up on the information Ms. [redacted] provided.  He informed our office he contacted Ms. [redacted] and offered his sincere apology.  As we value Ms. [redacted] as a customer, Mr. M[redacted] also sent her a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.    Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment.  We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

March 10, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customer Mr. [redacted].

[redacted], our GM for our U-Haul Moving and Storage of Anchorage, reviewed Mr. [redacted]’s recent comments to your office. She spoke to Mr. [redacted] and advised him that [redacted] Company did pay on the second claim to the person that was hit. As far as what Mr. [redacted] paid in cash to the owner of the other vehicle, Ms. [redacted] explained U-Haul could not be responsible for that payment.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

November 21, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].John W[redacted], our GM for our U-Haul Moving and Storage of Alcoa, followed up on the information Mr. [redacted] provided.  He informed our office he issued Mr....

[redacted] a refund for the $50 Reservation Guarantee Fee on November 7th.  The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

July 30, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customer [redacted].

Our records indicate the initial credit done on July 10th did not complete for unknown reasons as per our Credit Card Processing Department. Another credit was issued on July 21st and confirmed with Credit Card Processing that the credit did process. The credit for $550 should post on [redacted]’s next credit card statement.

Please be assured we will follow up on the information [redacted] provided in regards to the rude treatment he experienced over the phone. We realize there is never an excuse for rudeness and want to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

September 23, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Amber G[redacted], our Executive Assistant for our Metro DC Regional Office, reviewed Ms. [redacted]’s recent comments.  She advised our office he spoke to Ms. [redacted] and let her know the claim was being investigated and she would be back in touch with her if not already.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

November 5, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our Louisville Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in...

response:Ms. [redacted], Please contact me at ###-###-#### or by email to discuss your concerns about your rental on March 2, 2015. We will be happy to assist you any way we can. [redacted] Ms. [redacted] also left a message on Ms. [redacted]’s voicemail and hopes to hear back soon to personally address her concerns.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

March 26, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Our records indicate [redacted], our Traffic Manager for our Northern Alabama Regional Office, spoke to Mr. [redacted] on or about March 16, 2015 and...

provided him with the U-Haul location he can go to, to have the installation corrected.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

February 2, 2016   Revdex.com ID#: 11114991 U-Haul Ref#: [redacted]   Thank you for your...

concern for our customer Mr. [redacted]   Steven Sc[redacted] our Area Field Manager for our West Central [redacted] Regional Office, followed up on the information Mr. J[redacted] provided and sent him the following email in response: [redacted] I am sorry about the situation. I have refunded the 19.95 to your credit card. We did show the 1 day 23 hours, we where closed Sunday and a mistake was made checking it in with one day. Steve S[redacted] District 3 Certifier   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

September 16, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Sandra D[redacted], our Executive Assistant for our Central Georgia Regional Office, reviewed Ms. [redacted]’s recent comments.  She advised our office Ms. [redacted] was going to have her sister come into our U-Haul Center on September 1st to make her payment of $137.90 but she was a no show.  She also added that the payment was eventually made on September 12th.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

March 17, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our GM for our U-Haul of [redacted] location, followed up on the information Mr. [redacted] provided and sent him an email advising him of a refund...

she issued for the full amount of his rental. She included her telephone number if he had other concerns and wished to speak to her. The refund should post on his next [redacted] credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,

[redacted]Executive Assistant

June 4, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our Traffic Manager for our [redacted] Regional Office, followed up on the information Mr....

[redacted] provided. He informed our office Mr. [redacted] was contacted and offered an apology for the inconvenience he experienced. He also explained a refund for $30 was issued back to his Master Card account and should post on his next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

August 5, 2016   Revdex.com...

ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer [redacted].   Traci H[redacted] our GM for our U-Haul Moving and Storage of Anchorage, followed up on the information Mr. [redacted] provided.  She informed our office that Mr. [redacted] was on a highway that “U-Haul does not provide any roadside service on these roadways.”, which is listed on his contract.  He was offered options to get the trailer back to U-Haul but none of the options were followed.  Ms. H[redacted] explained Mr. [redacted] was charged the fee to recover the trailer that was abandoned and this will not be refunded.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

April 17, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

We contacted our GM, [redacted], for our U-Haul Moving and Storage of...

Beaumont, regarding Mr. [redacted]’s concerns. He explained the parking issue has been corrected. Mr. [redacted] spoke to Mr. [redacted] and offered his apology for any misunderstanding regarding the payment. The storage account has been closed out although there is still a monthly fee and a late payment due. The charge has been removed.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

August 25, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted], our President for our NW Colorado Regional Office, followed up on the information Mr....

[redacted] provided.  Mr. [redacted] informed our office he needs to see pictures of the damage Mr. [redacted] is claiming before he can go any further with his investigation.  They can be forwarded to [ mailto:[redacted]@uhaul.com. ][redacted]@uhaul.com.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,

Executive Assistant
U-Haul International

November 4, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Northern Virginia Regional Office, reviewed the recent information Mr. [redacted] relayed to your office.  He advised our office he is willing to refund Mr. [redacted] for the balance of the trailer rental along with reimbursement for his extra motel and meal expense for the day the incident occurred.  If Mr. [redacted] cannot provide original receipts, Mr. [redacted] will accept a copy of his credit card statement showing these charges.  Mr. [redacted] can be reached at ###-###-#### or direct at ###-###-#### as well as [redacted]@uhaul.com.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

December 30, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted]Heather P[redacted] Senior Staff for our Ohio Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office there was a...

miscummunication with the rate on the furniture pads.  A refund for the full charge of the pads was issued in the amount of $53.38.  Mr. P[redacted] left a message for Mr. [redacted] offering her apology and also advised him of the refund.  The refund should post on his next Master Card credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]U-Haul International

July 7, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our GM for U-Haul Moving and Storage at [redacted]. in [redacted], MI, followed up on the information Ms. [redacted] provided. He informed our office he will...

be in contact with Ms. [redacted] to personally address her concerns and issue her three VIP Certificates totaling $285 that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

July 18, 2016   Revdex.com ID#:...

[redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement.    James M[redacted], our Field Manager for our North Central New York Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he spoke to Ms. [redacted] on or about July 7th and arranged a time to have the parts installed on her jeep on July 9th.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International