U-Haul International, Inc. Reviews (6748)
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U-Haul International, Inc. Rating
Description: Truck Rent & Lease, Storage Units - Household & Commercial, Storage Units - Portable, Moving Assistance - Packing, Unpacking, Organizing, Gas - Propane, Truck Equipment & Parts, Packaging Service, Trailer Hitches
Address: 2701 N. Reynolds Road, Toledo, Ohio, United States, 43615
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September 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our NW Colorado Regional Office, advised our office she spoke to Mr. [redacted] and requested he send her pictures of the damage. She provided her email and he relayed he would send them for further review.Thank you for your continued support and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
August 12, 2014
Revdex.com # [redacted] U-Haul Ref# [redacted] Thank you for your concern for our customer [redacted] in our [redacted], WI Regional Office left a message for [redacted] on 8/6 informing him she would be sending him a $50 VIP Certificate. The certificate can be used...
toward a future rental or purchase on the many products and services U-haul has to offer.
[redacted] was also refunded the $50 reservation guarantee which was credited to his [redacted] Card on 8/5.
Our customer are very important to us and we regret to hear of situations that cause problems for them.
Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-haul International
January 13, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Marc F[redacted] our GM for our U-Haul Moving and Storage of [redacted], followed up on the information Ms. [redacted] provided. He informed our office he...
contacted Ms. [redacted] and advised her he had issued a refund for the Safemove Protection fee.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
July 8, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM for our U-Haul Moving and Storage at [redacted]. in [redacted], CO, followed up on the...
information Mr. [redacted] provided. He informed our office he issued a refund for $48.63 back to Mr. [redacted]’s Master Card account. This amount included a refund for fuel, truck rental, utility dolly, furniture pads and tax. The refund should post on his next credit card statement. Mr. [redacted] also mentioned he helped Mr. [redacted], therefore, is familiar with his rental.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
July 14, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our President for our [redacted] Regional Office, followed up on the information Ms....
[redacted] provided. He informed our office he left a message for Ms. [redacted] explaining the refund he issued for $25.50 back to her [redacted] account. The refund should post on her next credit card statement. He also provided his telephone number if she had any further questions and sent her an email with the same information.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
November 7, 2016 Revdex.com ID#: 1[redacted] U-Haul Ref#: [redacted] Thank you for your...
concern for our customer [redacted]. Michelle B[redacted], our President for our Vancouver and Vancouver Island Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and explained she will take care of the charges for repairs he paid. A refund for the repairs was issued to his credit card and should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
March 3, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our President for our Oklahoma City regional office,...
followed up on the information Mrs. [redacted] provided. He spoke to Mr. [redacted] and got him into a U-Haul location to have his vehicle checked. Our GM of the U-Haul location found a broken wire and was able to make the repair.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
December 11, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Virly W[redacted], our Executive Assistant for our Central Georgia Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she...
spoke to Ms. [redacted] and also requested photos of the hitch that was installed from our GM to verify the quality of the installation and determine a fair resolution.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
March 26, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Harrisburg regional office,...
followed up on the information Ms. [redacted] provided and advised our office Ms. [redacted] was contacted and her concerns were addressed. Ms. [redacted] was informed that a refund for the full amount of the rental in the amount of $60.20 will be issued back to her [redacted] card account and should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
May 17, 2016 Revdex.com ID#:...
[redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Sabrina P[redacted], our GM for our U-Haul Moving and Storage of Cedar Rapids, followed up on the information Ms. [redacted] provided. She informed our office it was explained to Ms. [redacted] that the truck continued to rent with no issues reported. One customer, being a city official, complimented us that the truck in question was the best truck he had ever rented. Ms. P[redacted] relayed she had the truck checked out and the truck came back rental worthy with no mechanical issues found. Ms. [redacted] was given an apology if she felt she was being yelled at, however, Ms. P[redacted] has a different side of the story. The rental terms of the contract were explained to Ms. [redacted] and she agreed. The return time was highlighted on her contract. If there was a problem with the return time, Ms. [redacted] should have mentioned that before leaving with the truck. She had to be contacted 30 minutes after being late because we had another family with a reservation that needed to move with the same truck. Ms. P[redacted] advised our office Ms. [redacted] hung up on her store staff twice. She also relayed the charges on the contract are correct and will stand. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
October 5, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your...
concern for our customer [redacted]. Leon W[redacted], our Area Field Manager for our North Indiana and South Cook County Regional Office, followed up on the information [redacted] provided and sent her the following email in response: [redacted], Sorry for the delay, had to find the fill. A chedk has been requested to be sent to you, and should be seen 10 days. Thank you for your business, look forward to help you again. Leon Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 14, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Steve B[redacted], our Program Manager for Customer Service, reviewed Ms. [redacted]’s recent comments and sent the following email in response: Mr. [redacted], I apologize for not getting back to you sooner, but I have been reviewing the documents that you provided. While filing claims with the Revdex.com and small claims court is your prerogative, I hope the conclusions that I have found may cause you to reconsider those actions. In a like manner, I have reconsidered my previous assertion that your bank should take action to remove the NSF charges, as further inspection has demonstrated that they were completely within their rights to charge your accounts as they did. The notable consideration is that all of this happened without any involvement or interference in your account by U-Haul or the hold made on your account. My analysis is in the attached document. In conclusion, I do not see that U-Haul has responsibility for the NSF charges that were applied to your account. In the spirit of Customer Service, I do apologize for the inconvenience that this has all caused and I would like to offer you a $50.00 VIP Certificate that you can use for any future rental or purchase at any U-Haul location throughout North America. --Steve B[redacted] Customer Advocate/Program Manager We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
June 1, 2016 Revdex.com...
[redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Cheryl M[redacted], our Executive Assistant for our Southern Atlantic Coast Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she attempted to reach Mr. [redacted] but has been unsuccessful in speaking to him or receiving a return call, however, she will continue to try and reach him if not alr[redacted]y to explain she searched his name in E-Alert and found nothing listed. She believes his name came up in error because he was able to rent the U-Haul trailer a few minutes later. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
October 27, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for forwarding Ms. [redacted]’s recent comments to our office.[redacted], a Customer Service Manager, spoke to Ms. [redacted] and explained our E-Alert policy and why she cannot be removed. Her current boyfriend was marked as a dangerous individual and because Ms. [redacted] provided information that was a match on what we already had on her friend, this linked her to his E-Alert file. Ms. [redacted] provided Ms. [redacted] with her contact information if she had other concerns or needed further help.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
November 24, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Gainesville Regional Office, followed up on the information Mr....
[redacted] provided and sent him the following email in response:
Mr. [redacted], My name is [redacted], I am in the Gainesville location that handles the area where you rented. The charges you recieved are less than the one way rate to the location you actually dropped the AT. I understand that you had an issue with your vehicle so we have charged you the one way rate intead of the intown rate so that you could drop it where you did instead of bringing the equipment back to Palatka. There will be no refund at on the equipment that you rented. This is not considered fraud is simply turning your intown rental to a oneway rental for your convienence. Thank you Respectfuly [redacted] Executive Assistant
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
May 27, 2016 Revdex.com ID#:...
[redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. James M[redacted], our Executive Assistant for our Pittsburgh Regional Office, followed up on the information Mr. [redacted] provided. He informed our office they attempted to speak to Mr. [redacted] to offer a personal apology but the call went to his voicemail. A message was left explaining a refund for the $50 Reservation Guarantee Fee along with a call back number. Mr. M[redacted] assured our office appropriate action to correct future interactions will be taken with the employee involved. The refund should post on Mr. [redacted]’s next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 8, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Traffic Manager for our [redacted] regional...
office, followed up on the information Mr. [redacted] provided. She informed our office she has not been able to reach Mr. [redacted] at the number he requested she call, but has issued him a refund for the $50 Reservation Guarantee Fee. Ms. [redacted] also mentioned she did not find any record of a breakdown call from Mr. [redacted] and found no basis that would warrant the refund he is requesting.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
July 11, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] regional...
office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted] was contacted by our Center GM. Mr. [redacted] relayed he went to our [redacted] U-Haul location and was able to get the repairs done to his vehicle.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
February 20, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Western New York regional...
office, followed up on the information Mr. [redacted] provided. She contacted Mr. [redacted] and addressed his concerns. He is aware his claim is being investigated by RepWest Insurance Company for resolution.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
April 1, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Cleveland Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:
Dear [redacted] I am responding to your Revdex.com Concern. A review of your traction was done, along with interviewing all employee involved in your tranaction. The tranaction was completed as per U-Haul policy. The contract [redacted] made on 3/17/2015 show a debit charge of $ 105.00 requiring the customer to enter a pin. The amount is shown on the screen prior to obtaining approval. The In-Town Rental (Out) contract shows a debit transaction. The contract is signed by [redacted]. The In-Town Return (In) contract shows a credit to your Debit Card ending in [redacted] for the amount of $50.84. As our contract states "U-Haul immediately issues and processes debit and credit card refunds. Federal requlations allow banks up to five days to process refund requests. Credit processing delays are caused by a customer's issuing bank that takes advantage of this regulation." In conclusion no additional compensation will be given. Thank you for bringing this to our attention, and for giving us an opportunity to resolve the situation. Please accept our sincere apologies, and we look forward to serving you in the future.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
Executive Assistant
U-Haul International