U-Save Car & Truck Rental

Complaint ID # [redacted] In response to this complain I never got any complain by email from the customer directly.I contacted the customer today after we received your letter of complain at [redacted] ** and said to send me a picture of the scratches to our company email at [redacted] also I informed the customer that he should do walk around with our Agent to see if any dent or scratches exist on the car during drop offI never see customer's signature on the walk around report.which can determined the condition of the car when he drop off.We posted in big sticker in front desk and out side about customer's responsibility which is very visible to every customer that"customer and agent should do a walk around before he/she leave the car with us"other wise no claim will be accepted.Any way I spoke with customer today to bring the car to our facility in any day and we will take care about the scratches on the same day at our cost.I mentioned about this complain to Revdex.com and customer said he will withdraw this complain as soon he can.We never notified by the customer about this complain via email since our email address is visible to our website and we put lot of U Save card with our email address at Front DeskDo not hesitate to contact me any time for any question lettered to this incident[redacted]

In response to the customers filed complaint, I have tried to contact Mr [redacted] via phone number on record We are currently trying to contact Mr [redacted] to resolve this matter As of today, Window World of Central Valley has had no response and are still waiting in hopes to speak directly with Mr [redacted] in order to deliver, as always is Window Worlds intent, top quality customer service and satisfaction

We received a complaint from the customer through your agency ID # [redacted] .Customer complaint about the stolen property from his carI already explain the customer regarding our rules that “We are not responsible for any item left in customer’s car.” We have couple of poster and our rules are written on the TicketWe give the claim check to the customer and that part of documents all the rules are clearly written that “Please remove all valuable” We are a Valet Parking and we have to park the car time to time in different places in daily basis by various valets attendantIf any customer does not follow our rules customer will be liable for any incidentI personally spoke with customer and give him $back as curtsyIf you have any question please feel free to contact me Thank you Regards

Dear Sir/ Madam I acknowledged the complain of customerOur policy is to bring the car by the customer to our facility for one sunny day so we can fix and return on the same day Customer was asking too high compensation for very small damage.(asking for now came down to 850.00) we can fix the at If she can not bring the car to our shop we can offer her $ onlyIf she accept we can mail a check other wise she have to bring the car in our facility to fix at our cost Thank you [redacted]

In response to the complaint I already spoke with the [redacted] and offered him to bring his car to us.We will fix the car on the same day free of cost.We are communicating with him directly by phone,email and text.He already agreed to bring the car in our facility.I do not have any access to send you the picture to you of the damaged spot so you can see the scratchesAfter I saw the picture I found the area of very little scratches was rusted from before.We did not rusted his car.I do not agree with customer that if my "Agent walked around with customer and he never asked for his signature" that is not possible.Since the rusted portion was exist from before and I never see any indication of that on the walk around report means no walk around had been done.Any way I do not want to go for any more argument about this matter we will fix the scratches when he will bring the car in our facilityCustomer agreed he will withdraw the complain but I think he has a mood to fight about it.I am requesting the customer once again please bring your car as I mentioned the date's so we can take care about it as early we can[redacted]

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below the promise to replace the damaged window on January obviously has not yet taken place My confidence is minimal Also, it is not true that I can only install on Wednesdays, it's merely the most convenient day for me I was told I would have to wait until after the end of the month because they had to honor a " really big" contract first Apparently I am a less valued customer, because my contract is not really big Their excuse is lame and not altogether truthful, and certainly has not yet been fulfilled However, IF the faulty window is satisfactorily repaired next Wednesday, I will be relieved to have this disappointing business over with Thank you Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There were no scratches on the car prior to the drop off at USAVE on 11/**. USAVE attendant, who received the car on 11/**, and I walked around the car - no scratches. USAVE attendant noted this down but did not ask me to sign anything. USAVE attendant to whom we pointed out the damage when we returned on 12/* acknowledged the problem and asked me to call the ***, which I did many times leaving a message each timeI also left a written note for the *** on 12/* with all the relevant details (USAVE reservation number, make/model/lic plate #, service dates, my name, nature of the problem). There was no callback from USAVE until I filed a Revdex.com complaint.The *** did finally call me. He was courteous and offered to professionally repair the scratches. We agreed I would drop the car off at a licensed body shop under the USAVE contract for same day repair. The *** acknowledged that USAVE attendant who received the car on 11/** did not follow USAVE procedures properly.Given the assurances from USAVE *** I expect the problem will be mitigated properly. I look forward to a resolution and thank the *** for doing the right thing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

I am very happy to let you know that I spoke with this customer and explain him that we never touch his car when he left to our parking lot for one dayAll of our
Agent and driver knows how to drive manual shift carWe make a walk around report of the car which is out side of the car to see if any scratch or dent existed in the time of drop off as per our company lawWe are a open valet parking lot so we do not need to check the engine or any other mechanical part of the car as a parking lotI spoke with customer three times and I told him the same thing that we did not touch the car and we never break the customers gear boxWhich is a allegation and illegitimate complaint against us just to get the money from usWe are not responsible to pay any damage for this particular occurrence which is not done by usOur company agreed to pay his full money back which he paid for the parkingThank you *** *** Manager

We hired JW Designs to build several websites for our ministry JW Designs offered his services, free of charge for our non-profit Our websites are beautiful! Thanks you Jeff! -Joe, God 1st Ministries

Here at Window World, we will respond quickly to any complaint that a potential customer may want to file. However, in this case, this potential customer window we have found is NOT under warranty according to our company procedures for warranty. The previous owner, *** *** * ***
*** *** *** ** ***, did not transfer this warranty within the day window that Window World recognizes as "transfer of warranty" procedure. Please see the warranty guidelines as attached. You will see the warranty guidelines that applies to this case on the last paragraph that is solely the responsibility of the previous homeowner. Window World has not changed their posture on the warranty transfer since the beginning of this great company. It stands original and unchanging as each customer is made aware at point of sale as contracted. Please respond

We needed more business flow, with minimal funds and thanks to JW Designs we accomplished just thatJeff did a great job on our website and continues to take care of everything we needGreat job and we definitely recommend JW Designs to anyone wanting to gain business

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** *** We received a complaint from the customer through your agency ID # *** customer complaint about his car was
messy and he got a parking Ticket due to default sticker and he is claiming to pay back his chargeI spoke with customer and paid his money back to his card as per his demand ($75.52)He will take care about the Ticket we never find or got any Parking Ticket of himAlso I told customer if he has default sticker he can get ticket any where till he will not put in a proper placeThere is no issue with him anymoreThank you Regards *** *** Manager U Save Parking *** *** *** ** *** *** ***

Jeff, you were great at helping us design and market our websitesEven though we had allot of changes, you were quick to get them done and recommended allot of valuable information that helped usI would definitely recommend your services to anyone that needs to build or maintain a website

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Please be advised that the estimate sent to U-Save for $1,was from a licensed body shop and we offered a COMPROMISE of $just so we could have some sort of compensation for our damage Please have U-Save mail a check for $to me at: *** *** *** *** *** **
*** ** ***
Sincerely, *** ***

November [redacted] 2015 Complaint ID [redacted] Complaint date: 10/**/2015...

  To   Revdex.com [redacted]   [redacted] Complaint Analyst   Dear [redacted]   We received a complaint from the customer through your agency ID # [redacted].As I discussed with you that this customer complaint about his car and I told customer to bring the car to our lot to fix the damages. They drop the car on 11/**/2015 and we fixed the car and customer picked up the car with full satisfaction on 11/*/2015 Monday night at 8PM.   There is no issue with them anymore.   Thank you   Regards Showkat K[redacted] Manager U Save Parking [redacted]

In response to the customers filed complaint, I have tried to contact Mr. [redacted] via phone number on record.  We are currently trying to contact Mr. [redacted] to resolve this matter.  As of today, Window World of Central Valley has had no response and are still waiting in hopes to speak...

directly with Mr. [redacted] in order to deliver, as always is Window Worlds intent, top quality customer service and satisfaction.

Complaint ID # [redacted]In response to this...

complain I never got any complain by email from the customer directly.I contacted the customer today after we received your letter of complain at [redacted] and said to send me a picture of the scratches to our company email at [redacted] also I informed the customer that he should do walk around with our Agent to see if any dent or scratches exist on the car during drop off. I never see customer's signature on the walk around report.which can determined the condition of the car when he drop off.We posted in big sticker in front desk and out side about customer's responsibility which is very visible to every customer that"customer and agent should do a walk around before he/she leave the car with us"other wise no claim will be accepted.Any way I spoke with customer today to bring the car to our facility in any day and we will take care about the scratches on the same day at our cost.I mentioned about this complain to Revdex.com and customer said he will withdraw this complain as soon he can.We never notified by the customer about this complain via email since our email address is visible to our website and we put lot of U Save card with our email address at Front Desk. Do not hesitate to contact me any time for any question lettered to this incident.[redacted]

We received a complaint from the customer through your agency ID # [redacted].Customer complaint about the stolen property from his car. I already explain the customer regarding our rules that “We are not responsible for any item left...

in customer’s car.” We have couple of poster and our rules are written on the Ticket. We give the claim check to the customer and that part of documents all the rules are clearly written that “Please remove all valuable” We are a Valet Parking and we have to park the car time to time in different places in daily basis by various valets attendant. If any customer does not follow our rules customer will be liable for any incident. I personally spoke with customer and give him $20.00 back as curtsy. If you have any question please feel free to contact me.   Thank you   Regards

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
the promise to replace the damaged window on January 21 obviously has not yet taken place.  My confidence is minimal.  Also, it is not true that I can only install on Wednesdays, it's merely the most convenient day for me.  I was told I would have to wait until after the end of the month because they had to honor a " really big" contract first.  Apparently I am a less valued customer, because my contract is not really big.  Their excuse is lame and not altogether truthful, and certainly has not yet been fulfilled.  However, IF the faulty window is satisfactorily repaired next Wednesday, I will be relieved to have this disappointing business over with.  Thank you.
Regards,
[redacted]