U-Save Car & Truck Rental

Great place great people everyone is very nice and respectful good selection of cars

Revdex.com:At this time, I have not been contacted by U-Save Parking regarding complaint ID [redacted].Sincerely,[redacted]

Mr. [redacted], First I would like to apologize to you for the problems you are having with the door. We do value you as a customer and are not interested in making a fast buck. Typically in these situations, Window World reorders any item that does not fit properly at no additional cost to you as the back of the contract states. When mistakes do happen, we do everything within our power to make it right before releasing someone from the contract.  I am sorry you feel you have not gotten this level of service from our Central Valley location. We have reviewed the notes on your file and it was our understanding that you wanted the door reordered. You then changed your mind and wanted to cancel everything and we were to keep the deposit due to the breach of contract by you. Now I am seeing a request for a full refund so I am concerned on how we arrived to where we are today. We would love to be able to resolve the trim issue with the door but my understanding from your letter is that is not possible. We are willing to release you from your contractual obligation but there will be a cancellation fee. Please call our office at your earliest convenience because we would like to hear more about your experience and to finish sorting out everything that happened. Thank you,[redacted]Operations Manager

I rented a car from U-Save Car and Truck Rental on Dec 2, 2015 and the car they gave me looked great until I got on the road and found out the heater did not work. I drove to Burlington, 2 hours away and froze both there and back. When I returned the car I told them about the heater and they said basically too bad, I should have called and told them. Well I only rented the car for one day! When they told me I went over on the miles I asked if they could credit me some of the mileage because the heater didnt work and they said no! What a rip-of!

I have contacted this customer by phone promptly to address her issues with our company.  We have discussed all issues and I am dedicated to resolve them for her in a professional and swift manner.  Her window that was mismeasured upon the original install has been ordered and as I relayed...

to her should be on our delivery truck tomorrow.  Once I have determined tomorrow that her window in fact has arrived,  I will contact her as promised to schedule an install date at her convenience.  Upon this install.  we will have our craftsman (installer) evaluate and resolve an issue with the kitchen window that was installed previously.  I apologized to the customer for any inconvenience this situation may have caused her and it is my intention to construct a letter of apology from our company to reiterate our deepest regret for lack of superior service.  I also thanked her for allowing me the opportunity to correct these issues.    [redacted]Operations ManagerWindow World of Central Valley

This has been reviewed by Window World.  We apologize for the inconvenience of a MM at time of first install and made provisions to get this and the other issue of a possibly damaged window as soon as possible.  The MM was installed as soon as it was received on 12/17/2014.  It was agreed at this time that our installer would evaluate the issue with the possible damage on the kitchen window and bring back information as to what was needed to be ordered (i.e. a complete window, main frame or sashes) as we could not see exactly what was needed via pics that was sent by the customer.  It was ordered immediately once this information was received.  It has always been our procedure to contact our customers to install once product has been received which we did immediately up receiving the main frame.  We admit that there was delay in our order due to closure of our manufacturing plants over the holidays but did everything we could to expedite this order.  Our scheduling department contacted the customer to schedule install and it has been scheduled for 1/21/2015 as the customer can only install on a Wednesday.

Dear
Sir/ Madam
I acknowledged the...

complain of customer. Our policy is to bring the car by the
customer to our facility for one sunny day so we can fix and return on the same
day.
Customer was asking too high compensation for very small damage.(asking for
1600.00 now came down to 850.00) we can fix the at 300.00
If she can not bring the car to our shop we can offer her $ 500.00 only. If she
accept we can mail a check other wise she have to bring the car in our facility
to fix at our cost.
Thank you
[redacted]
[redacted]

In response to the complaint I already spoke with the [redacted] and offered him to bring his car to us.We will fix the car on the same day free of cost.We are communicating with him directly by phone,email and text.He already agreed to bring the car in our facility.I do not have any access to send you the picture to you of the damaged spot so you can see the scratches. After I saw the picture I found the area of very little scratches was rusted from before.We did not rusted his car.I do not agree with customer that if my "Agent walked around with customer and he never asked for his signature" that is not possible.Since the rusted portion was exist from before and I never see any indication of that on the walk around report means no walk around had been done.Any way I do not want to go for any more argument about this matter we will fix the scratches when he will bring the car in our facility. Customer agreed he will withdraw the complain but I think he has a mood to fight about it.I am requesting the customer once again please bring your car as I mentioned the date's so we can take care about it as early we can.[redacted]

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID 10327866, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Window world finally installed the window which did not fit at first.  They examined the damaged window and agreed it requires replacement.  The installer left saying someone would call me "in a couple of days" to schedule a replacement which would be a rush order.  On Friday, a month will have passed since this promise.  These problems have been ongoing since September, false promises, shoddy workmanship, and failure to return calls.  
Regards,
[redacted]

Review: Avoid at all costs. This is the worst place ever. U-DONT-SAVE. When we arrived at JFK, we were told that NO CARS were available even though we had a reservation. Furthermore, the agent was not apologetic at all. When I asked to speak to the manager, I was told that nobody else was there. So frustrating. I really don't understand the value of a reservation if the company doesn't need to honor it. If I fail to honor my end, I will get charged a day's worth. I flew cross-country to attend a friend's wedding and I needed a car in order to get there in time. When U-SAVE failed to provide a car, I was forced to beg other car rental companies one by one. This was extremely stressful and totally unnecessary had U-SAVE followed through. Finally after another hour had gone by, National let me rent a car at the walk-up rate, READ: very expensive. U-SAVE should have been responsible for finding me a car and paying the difference. National said that this is the guarantee that they make to their customers. Shouldn't U-Save have the same type of policy? To make matters worse, when I emailed them to complain, they completely ignored me. It's been 1.5 months already and no one has bothered to respond even after repeated attempts to contact them.Desired Settlement: $115 to cover the additional fees that I incurred in having to rent a car at the last minute from another rental car company because U-Save failed to honor their agreement.