Ubisoft Entertainment

Initial Business Response / [redacted] (1000, 5, 2015/11/30) */ Hello ***, We're sorry to see that you have experienced a longstanding issue with one of your trophiesAfter reaching out to the customer support team, it appears that there is a recent reply from an agent with troubleshooting steps about which they have not yet heard from youWe are hoping this means that these steps helped you resolve the issueIf this issue is still outstanding, please update your case with confirmation that you tried the steps and are still experiencing the problemFrom there our support team will continue to assist you in any way possible Apologies again for the inconvenienceWe appreciate your patience and persistence in resolving this issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ubisoft has sent me a boilerplate response that I have already received and acted uponThose recommendations have not worked in the past, and not surprisingly, continue to not resolve my gameplay issues If Ubisoft is unable or unwilling to locate a non-defective version of this game to replace my defective one; I am willing to send their defective game back to them for a refund of my original purchase price of $and no, I do not have the receipts for this This is a reasonable middle-ground response to Ubisoft's continued irresolution to this issue Final Business Response / [redacted] (4000, 9, 2015/12/17) */ Hello ***, We completely understand your frustration given how long this has been outstanding on your accountOur goal is to do everything within our power to provide a positive outcome for youGiven that your problem is with a PlayStation trophy, it is highly unlikely that a separate copy of the game would accomplish that What we can do is communicate thorough details about your issue to our technical team so they can investigate why some PlayStation accounts are affected by thisWorking with our support team is the best way to ensure that we have helpful and accurate information about your issueA refund of a product purchased through another party which you have already played is not possible, however I did request another points be added to your Uplay account to apologize for the inconvenienceYou can redeem these points for a variety of rewards on the Uplay websiteThank you! Final Consumer Response / [redacted] (4200, 11, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I could not think of a less satisfactory response than to offer me more worthless UPointsThey are only useful to use to redeem for extra content in games already owned, and during gameplay you are able to earn all the UPoints required to win the extra content you are afterWorthless The best solution is for UPlay to send me a non-defective version of their defective game WatchdogsOr, they could refund my original purchase price seeing that their defective game cannot be played to completion which, after all, is the purpose of the game - to finish itAlternatively, UPlay could offer me additional content that is not available by redeeming their worthless UPlay pointsAnother alternative would be to give me access to extended game play, such as would be available in the ato Watch Dogs, Watch Dogs Bad Blood UPlay's determination not to grant reasonable remedy to this very long standing complaint, while they admit the legitimacy of the complaint is frustrating beyond beliefI just as UPlay to do the right thingIf they are not willing to give me a working non-defective version of my game Watch Dogs that I can play to completion, then they should at least send me the agame play content available in Watch Dogs Bad BloodThough this solution is certainly not satisfactory in any degree, it is a resolution I'd be willing to accept given the longstanding nature of their known defective product and UPlay's unwillingness to provide adequate remedy

Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ Hi ***, If you are on a console platform, such as an Xbox or PS3, you should be able to play local without any major issues In order to play the local cooperative mode on these consoles, you'll need an individual profile for both players on the systemone for yourself, and one for your brother Once there are two accounts, you should be able to play cooperative split screen in the game by selecting from the main menu of the game and having each player select an account Split screen is not available on the PC versions of Far Cry If you have any additional questions or concerns, please do not hesitate to reach out to our support team via support.ubi.com

Hello, I'm very sorry to hear that you haven't heard back with regard to compensationThe support team will investigate and follow up with you as soon as possible with detailsThank you for your patience!

Initial Business Response / [redacted] (1000, 5, 2014/02/07) */ Hello Mr [redacted] , We are sorry to hear that you are having trouble with your gameAt the current time, after searching through our records, we do not see any contact to Ubisoft Technical SupportIt may be possible that you have contact a different organization or different department within UbisoftIn regards to the issue you have encountered, you will not be able to activate a second activation key on an account that already has the game activated and installedFrom the description of your issue, this sounds like something we may be able to assist with, however we will need you to contact our office directly at (XXX)XXX-XXXX M - F 9am - 12am ESTPlease have your key and account available and refer to case number XXXXXXXX as wellWe hope to hear from you soon! Thank you for your understanding Final Consumer Response / [redacted] (2000, 7, 2014/02/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I called the Ubisoft technical support line and, unlike in my first set of exchanges prior to contacting the Revdex.com, was pleased to find that the company representative understood my predicament and worked to find a solutionI now have a functioning piece of softwareThank you

Initial Business Response / [redacted] (1000, 5, 2015/01/16) */ We are sorry to hear that you have encountered an issue with the Dead Kings DLC for Assassin's Creed UnityYou are not the only player to have reported the issue that you have encountered and the support team has reported this information to the developers to investigate furtherWe of course do not want any of players to encounter issues with a game or awhen it is released, but when these issues occur we take them seriously and try to resolve them as soon as possible We can only ask that you remain patient while the development teams work to resolve this issueAs you know, on the Xbox One when the next update is released you will be prompted to download the update for the gameFor the most up-to-date information concerning Assassin's Creed Unity and the updates for the game, you can keep an eye on the Assassin's Creed Unity Live Blog on the following site or the games console forum at: Live Blog http://assassinscreed.ubi.com/en-US/community/liveupdates/index.aspx Console Forum http://forums.ubi.com/forumdisplay.php/201-Assassin-s-Creed-General-Discussion-(...⇄ Our support teams only suggest that players keep an eye on the games forums, since the community teams that work directly with the developers are actively posting on the games forumsWe apologize for the frustration that this issue has caused you and appreciate your patronageWe hope that you can remain patient while this issue is resolved and will still enjoy this title in the future Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Today 1/20/I personally designed a workaround for the glitchesI took the time of testing, and confirming the method over two consoles and provided Ubisoft with the solution (which they barely appreciated)I am just a regular gamer with very little programming knowledge but was single handedly able to create a solution for the 1000s effected by the glitchI once provided a workaround for MLB 2Kand was showered with gifts from Take Two interactiveNot only did Ubisoft not test and find a workaround, I DID!!!They lose a customer today, a loyal one with the intelligence to solve problems with their glitched gamesUbisoft loses much more than I do by walking awayI am ashamed to have ever been a loyal customer Final Business Response / [redacted] (4000, 9, 2015/01/26) */ We wanted to thank you for taking the time to provide us with details regarding the workaround that resolved this issue for youWe are sorry to hear that you did not have great experiences when calling our support line and those phone calls will be sent to another team to review further We only want our players to have great experiences with our titles and hope that if you continue to play our games in the future that you will have great experiencesEven if you do not choose to play our titles, we still hope that you will have nothing but great experiences with the video games that you play in the future Final Consumer Response / [redacted] (4200, 11, 2015/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why should they get a resolved Revdex.com complaint when they made no effort but a generic apology?

Initial Business Response / [redacted] (1000, 6, 2015/08/17) */ Hi ***, We at Ubisoft place a very high priority on the quality of the gameplay experience we deliver to our playersWith regards to our multiplayer titles, this means we must be keenly vigilant in protecting the integrity of the play environment for all users I obviously cannot go into detail regarding our methods for detecting hackers and cheaters in our titles, but I can state without hesitation that the this process is held to strict standards and is very reliable The Ghost Recon: Phantoms team has seen fit to suspend your account, and have expressed to you that this action is intended to be permanentWe stand by their decision

Initial Business Response / [redacted] (1000, 5, 2014/06/20) */ Hello Mr [redacted] , We are sorry to hear that you were not happy with the graphical quality of Watch_DogsThe Watch Dogs dev team is completely dedicated to getting the most out of each platform, so the notion that we would actively downgrade quality is contrary to everything we've set out to achieveWe test and optimize our games for each platform on which they're released, striving for the best possible qualityThe PC version does indeed contain some old, unused render settings that were deactivated for a variety of reasons, including possible impacts on visual fidelity, stability, performance and overall gameplay qualityModders are usually creative and passionate players, and while we appreciate their enthusiasm, the mod in question (which uses those old settings) subjectively enhances the game's visual fidelity in certain situations but can also have various negative impactsThose could range from performance issues, to difficulty in reading the environment in order to appreciate the gameplay, to potentially making the game less enjoyable or even unstableIf you are running into any technical issues with your game we will be glad to help furtherPlease submit a support request through our website at http://support.ubi.com between the hours of 9am - 12am M - F or 12pm - 9pm S - SWe thank you for your patience and hope to provide you with fun game experiences again in the future

Initial Business Response / [redacted] (1000, 5, 2014/11/21) */ We are sorry to hear that your are experiencing issues with the game and not enjoying it the way you had hoped when purchasing the gameOur teams are actively working to resolve the issues reported by players and would encourage you to submit support cases for any issue that you are having with the gameYou can submit support cases at https://support.ubi.com and we will continue to work with you to try to resolve the issues that you are havingYou can keep an eye on the games forums at http://forums.ubi.com for the most up-to-date information regarding patches and the issues that are still being addressed With regards to a any refund request, you will have to contact the retailer for any refund in accordance with their return policyWe look forward to you continuing to contact us with any issues that you are encountering so that we can work with you to try to resolve them Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have contacted ubisoft support and they've been unable to fix said issuesIn regards to going to my retailer for a refund, which is eb games, I have done just that and there answer was as followsDue to the game coming with pre order codes for additional content, we are unable to give you a refundHowever,I could trade it in for 25$ for in store creditWhy would I trade it in for 25$, when I paid double that? Weather or not I get a refund is up to ubisoftThat said, if my problem is not solved that's okayI will never purchase another ubisoft product and will make sure that everyone I know or speak to, hears just how terrible ubisoft really isAnd that they have no respect for the customers once they've already opened there wallets and handed over 70$ plus dollars for a broken product Final Business Response / [redacted] (4000, 9, 2014/11/28) */ Please visit the following website to view the latest news on Assassin's Creed Unity and the upcoming patches for the game: http://assassinscreed.ubi.com/en-us/community/liveupdates/ We are working furiously to resolve any outstanding issues that players are having and encourage you to continue to provide details for any issues that you are experiencing to our support teamWe want all of our players to enjoy their experience with our titles and hope that you will continue to be patient while we address any issues affecting your experience

Initial Business Response / [redacted] (1000, 5, 2014/12/26) */ We were unable to locate an existing support case with the email address associated with this complaintWe would encourage you to visit https://support.ubi.com so that you can reach out to our support team so they can try to resolve any issues that you are having with the gameWe understand how frustrating this issue can be and we are working to resolve this issue as soon as possiblePlease refer to the following webpage to find the most up-to-date information regarding the DLC transfer: http://forums.ubi.com/showthread.php/XXXXXX-Rocksmith-2014-PlayStation-4-amp-Xbo...⇄ You will want to make sure that you download the Jimi Hendrix songs that have been made available for free to players on the next generation consoles before January 31st as they we no longer be free at that pointYou can find further details on the following web http://forums.ubi.com/showthread.php/XXXXXX-FAQ-Free-Jimi-Hendrix-DLC-offer-Foru...⇄ With regards to a refund, you would need to contact the retailer to pursue a refund in accordance with the return policy that they offer

Initial Business Response / [redacted] (1000, 5, 2015/03/12) */ We were able to locate your support case using the email on file with this complaintWe understand how frustrating these types of issues are, as we only want our players to enjoy their experiences with our titles The support case on file was last updated by you on 2/and we would encourage you to update the support case if you are still experiencing this issueWe have passed [redacted] information regarding your account to the development team to investigate and resolve and we need to be able to update them if there is still an issue with your account Once again we understand how frustrating it is to not be able to play the game when you have time available to do so and want to confirm that we wish to continue to work with you until this issue has been resolvedWe would encourage you to update you existing support case, with case number XXXXXXXX, whenever you get a chance to let us know the current state of the issue you are havingThank you

Initial Business Response / [redacted] (1000, 5, 2015/10/12) */ Hello [redacted] , After investigating your case, the Rocksmith team was able to confirm that the issue with this DLC has been resolved since the time of your contactI sincerely apologize for the inconvenience you experienced and hope you have been enjoying the songs in the Bon Jovi pack If you are still encountering any trouble accessing this DLC, please update your case at http://support.ubi.com under "My Questions." Our support team will do whatever they can to assist youThank you!

Initial Business Response / [redacted] (1000, 5, 2014/06/14) */ My Response: Thank you for expressing your concern regarding your gameIn order to help you with issues such as this, we will need you to contact our support teams directly for assistanceWe are currently working toward resolving a number of known issues that have been reported to our teamsWe will be updating everyone as new information becomes availablePlease keep an eye on http://support.ubi.com and / or the official forums over at http://forums.ubi.com for updatesYou can also submit a direct support request through http://support.ubi.com with full details of your issue as wellOnce received, one of our agents will be able to provide some useful information toward resolving your issueThank you for your understanding, and we hope to assist with your issue soon Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) this is the exact same cookie cutter response we have been receiving since the problem showed upThere have been no updates other than their community manager saying "we can't tell you anything about the issue." Their advice has been to start a new game, yet it does not address the problem that this can happen again at anytime! I have restarted and the problem struck againIt's clear that they released a game that was not properly tested on all platforms and a group of fans are paying for itAll I am asking is for a refund for a broken product which was advertised as working by the sheer fact that they released it to the general public Final Business Response / [redacted] (4000, 13, 2014/06/20) */ Hello Mr ***, Please understand that a case being closed simply relates to the status of what our support teams are able to doIf there is a known issue that our dev teams are currently working on resolving, it is not uncommon that the actual support case be closedIn these cases, patch notes and additional details will be posted on public sites such as http://support.ubi.com and the official forums at http://forums.ubi.com for the community at large to knowAt this time, our suggestion would be one of a couple optionsAs mentioned, we are unable to locate ticket history for youIf you have sent in a support case, and feel that you have not had proper assistance, please feel free to call in directly at (XXX)XXX-XXXX M - F 9am - 12amOne of our agents will be able to provide any up to date information regarding your issueSecond, if you have not done so, please launch and update your game as we are currently in the process of rolling out title updates for each platformWe hope that these updates will help with resolving your issueIf you have further problems after updating, you will indeed need to reach out to our support teams for additional assistanceWe thank you for your understanding Final Consumer Response / [redacted] (4200, 11, 2014/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have contacted their support teams times, and they don't update their tickets which close after days, they have said I will be updated via email at a later time, there is no mention of when a fix will be released, it could be days, weeks or even months depending on the QA cycle they put it throughThough having seen the QA teams that let this massive bug through in the first place, I'm leery of anything they publishWhen a fiasco on the same level hit EA they at least offered their customers a free game from the EA library and an apology, something we have yet to hearThe only thing we hear from their community manager is "contact our support teams and we are aware of the issue" there has been no admittance of any mistake or wrong doing on their part which only adds further insult to injury! I would accept a free game (of my choice from say half a dozen titles) and a formal apology to the community for not only the error but the complete and utter lack of respect they have shown paying customers

Initial Business Response / [redacted] (1000, 8, 2014/10/25) */ We are sorry to hear that you are upset with your experience with Ghost Recon PhantomsAs mentioned in your support case, your account was banned for using software as a means to modify the behavior of the gameThis is forbidden by the Terms of Use for the game which you agreed to when you created your account, and the ban cannot be reversed With regards to refunds for purchases made in-game, the accidental purchase of items does not constitute a reason to provide a refundIn this situation, there is nothing more that we can do for you Initial Consumer Rebuttal / [redacted] (3000, 11, 2014/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again they are lying and saying I bought items on "accident"that is not the casethey keep twisting the words I am using in my complaint to try to discredit methe items were bought because their website does not tell the USER they will still be charged for items that do not show up on their screen its like you are going to a store and putting a shirt you like in your cart and then I tell you there is no room in your cart for this shirtso you make room and try to put the shirt in your cart againbut still I tell you there is no room in your cart cant you seeyou try to make more roomyou put the shirt in your cart one last timeit finally fits in your cartguess what though? you were charged times for putting shirts in your cartohhh you didnt know that? yeah sorry you "accidentally" purchased all items by putting them in your cartthe accidental purchase of items does not constitute a reason to provide a refundIn this situation, there is nothing more that we can do for you." they took something with out my permission or knowledgethat is called theftI have given them my terms and conditionsi have called them and they told me the game was managed in another country and not even their US branchI am trying to work out a fair resolution for us both now then, they also twist my words and their own words here " your account was banned for using software as a means to modify the behavior of the gameThis is forbidden by the Terms of Use for the game which you agreed to when you created your account, and the ban cannot be reversed." emphasis on "behavior of the game" if you look at the previous email I sent you, their is an excerpt from on of the moderators for the gamehe says "Additionally, the weapon switch issue which required players to turn off V-Sync will be fixed in the next patch." note the word "issue" above"issue" meaning that is not the behavior of the gameIf anything I was restoring the game to behaviorsomething they should have been doing in the first place UBISOFT should note the following SIGNIFICANT CALIFORNIA AND FEDERAL CONSUMER LAWS CIVIL LIABILITY FOR PETTY THEFT - PC 490.5(b)-(c) COMPUTER SPYWARE - B&P XXXXX et seq CONSUMER PRIVACY PROTECTION - CC et seq Awareness Act, Consumer Contract - CC et seq Telephone Sales - B&P XXXXX.5(e) Fraud - CC XXXX-XXXX Billing Error - CC 1747.50, 1747.60, CFR Goods or Services Not Furnished - CC FOREIGN MADE GOODS MARKED "MADE IN USA" - B&P XXXXX FRAUD - CC et seq., et seq GAMBLING CONTROL ACT - B&P XXXXX et seq ELECTRONIC COMMERCE - CC et seq EMAIL ADVERTISEMENTS - B&P XXXXX et seq., USC et seq(CAN SPAM Act) Sales Disclosures - CC et seq Consumers Legal Remedies Act - CC et seq RECLAIMED, RECONDITIONED OR USED GOODS REPRESENTED AS NEW - CC 1770(a)(6), B&P (includes internet) Consumer Goods and Services (see Unruh Act) UNSOLICITED GOODS - CC et seq., CFR Part VIDEO EQUIPMENT REPAIR - B&P et seq All Consumer Products - CFR Part "As Is" Sales - ComCode WORTH OR VALUE - B&P XXXXX, CC 1770(a)(13) Repair, or Replace, or Reimburse Provision - CC 1793.2(d) in light of all this, my terms and conditions seem more than fairespecially since I am asking this billion dollar corporation to settle by a possible means that will cost nothing to themeven though they have already taken from me thank you for hearing my response I look forward to yours Final Business Response / [redacted] (4000, 18, 2015/03/17) */ We understand how frustrating these issues can be, but once a players account has been permanently banned for violating the terms of use for the game there is nothing we can do to reverse that banThe terms of use and terms of sale, which are located at the bottom of the Ghost Recon Phantoms website are also available for reference here: http://legal.ubi.com/en-INTL With regards to refunds for purchases made in-game, the accidental purchase of items does not constitute a reason to provide a refundIn this situation, there is nothing more that we can do for you Final Consumer Response / [redacted] (4200, 20, 2015/03/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) This responce is way to late from ubisoftThey had a time limit to respond as did ITheir responce was not sent in timeThey have not resolved this issue and I have filed a complaint with the ftc since they are the only once that can actually hold ubisoft accountableUbisoft has plenty of othernproblems besides this one issueThis is something that is happening with all of their gaming productsIt is a shady buisnessWith that being said their is nothing more the Revdex.com can do for meThe FTC is taking care of this issue nowEnjoy ubisoftYour company is going downhill fast and this is one of the reasons whyAlso as I have stated before it was not an accidental purchaseIt was multiple purchases made in error because their system doesnt display the purchased items properlySo please stop referring to it as an accident on my partEnjoy your investigationBy the FTC

Initial Business Response / [redacted] (1000, 5, 2014/06/14) */ Hello Mr ***, Thank you for expressing your concerns over the issue that you are currently encountering. As mentioned by the previous agent you have been communicating with, this issue is a top priority for us and currently be worked... on. At the moment, there are no new updates. However, we will indeed be updating all users with new information as it becomes available. Unfortunately we are unable to provide refunds for the item you have purchased. All refunds will need to be handled directly at the place of purchase according to their own store policy. If you would like additional details regarding your issue, please be sure to visit http://support.ubi.com in order to update your support case with us. Thank you for your understanding.

Initial Business Response / [redacted] (1000, 5, 2014/12/13) */ We were able to locate the support case that you opened regarding an issue that you were having with the gameIt appears that you are describing an issue with the gameplay, specifically the crafting tutorial that will introduce you to a gameplay mechanic that you will use throughout the rest of the gameWe have included a link to our support site below that should help you to progress past this portion of the game https://support.ubi.com/en-US/FAQ/9/2590/im-stuck-in-the-crafting-and-skills-tut...⇄ With regards to a refund, we do not offer product exchanges or refunds for digital PC downloads and that information is included within the Terms of Sale that you must agree to before you can purchase from our siteIf you purchased the game from another retailer, you will have to work with them in accordance with the return policy that you agreed to at the time of purchase Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/12/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/08/28) */ Dear Mr***, I am sorry for any inconvenience that this may be causingRest assured we take these situations seriously and will investigate your issueWe have forwarded your concerns to the Development team and are awaiting the results of their investigationPlease be patient with us as we look into this issue Kind regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still waiting for my account to be unsuspended and need to know this wont happen again

Initial Business Response / [redacted] (1000, 5, 2014/03/12) */ Hello Mr [redacted] Thank you for expressing your concern with your copy of South Park: Stick of TruthThe items that you have received with your game are indeed correctIf you have found that you do not have access to your in game outfits, our support teams will be able to assist with getting the correct replacementsHowever, we are unable to provide refunds for your gameAll refunds are handled directly at the place of purchase and according to their own store policyIf you would like assistance with gaining access to the content that comes with your game, please feel free to contact our technical support offices at (XXX)XXX-XXXX M - F 9am - 12am ESTOne of our agents will be happy to take the needed steps to get you the proper contentThank you for your understanding, and we hope to hear from you soon Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I reject Ubisoft's proposed resolution as it blatantly ignores the major concerns lifted upIn their response they cite "in game outfits" instead of calling it their Ultimate Fellowship Pack because they clearly understand the misleading advertising involvedReturning the game and getting a refund is not an acceptable solution as I wish to keep the game, I simply do not feel that I or anyone else should have to pay more for their Grand Wizard Edition when they made promises Final Business Response / [redacted] (4000, 9, 2014/03/19) */ Hello, We are sorry to hear that you are not happy with our response, however there is nothing more we can offer for this requestPlease understand that any requested refunds will have to be handled directly at the original place of purchase (according to their retail store policy)The Ultimate Fellowship Pack was offered as a pre-order bonus and an item to come with the grand master edition in addition to your figure and statueThis bonus is included in-game as costume found in your homes toy chestIf you are having trouble with accessing these items, please feel free to contact our support office directlyYou can reach our office at (XXX)XXX-XXXX M -F 9am - 12am ESTWe thank you for your understanding and hope you have a great day! Final Consumer Response / [redacted] (4200, 11, 2014/03/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) In both replies Ubisoft has sent so far they have refused to acknowledge what my actual complaint is and have offered absolutely no resolution to it orThey also suggest that they have nothing they can offer to resolve it which is a complete jokeUbisoft is responsible for their advertising, which is misleading and in regards to their product as I have demonstrated in my previous responses/complaintsUntil Ubisoft either addresses and proves they are not being misleading, or takes steps to apologize to and rectify the situation with those they have already deceived, and then fixes their misleading advertising so as to not fool others into buying something they won't receive, then Ubisoft has not resolved the problem and does NOT deserve their "A+" rating with the Revdex.comI am disgusted that I cannot even get a reply to my actual complaintIt is as if they cannot read

Initial Business Response / [redacted] (1000, 5, 2014/06/15) */ Hello Mr ***, Thank you for expressing your concerns over the item that you have purchasedAs the previous agent you spoke with mentioned, refunds are not available for download items that have been activatedThis policy is also outlined on the official shop.ubi.com help pages as wellYou have been sent additional suggestions that may help toward getting your game to workOur teams are also working hard to resolve any currently known issues with the gameIf you are continuing to have trouble, please be sure to try the previously sent directions and update your support case with the resultsWe will be sure to continue assisting you if neededThank you for your understanding

Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ Thank you for bringing your issue to our attention I understand how frustrating it can be to be unable to play a game you loveI have reached out to the appropriate team regarding your requestYou should have already been contacted by a Ghost Recon Phantoms support specialist with a resolution for your issue via your original ticket If you have any questions, please feel free to contact us again or update your ticket to speak directly with a specialist We apologize for the inconvenience and appreciate your patience in this matterI hope that you can continue to enjoy your time with our games! [redacted] Senior Lead Support Representative Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Its so sad when you have to take an issue to this point, business like this have they're own support page, have a phone number for customer support, but they don't work I will accept the resolution, hoping that this issues stop happening to other users of this products

Initial Business Response / [redacted] (1000, 5, 2014/02/05) */ Hello Mr ***, We are sorry to hear that you are still encountering issues with your gameWe ran some searches for your email address and have not been able to locate any past history of contacts with our support teamsIn order to assist you, we will need you to contact our teams directly with details of the problem you have encounteredYou can reach our teams at (XXX)XXX-XXXX M - F 9am - 12am EST In regards to your request for return and as you have already seen, our refund policy can be found here (http://shop.ubi.com/store?Action=ContentTheme&Env=BASE&Locale=en_US&SiteID=ubin...⇄ you are within the guide listed on this page, please feel free to let us know when contactingOtherwise, we are still more then happy to assist in getting your game up and running with better performanceWe thank you for your understanding and hope to hear from you soon Final Consumer Response / [redacted] (3000, 7, 2014/02/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their proposed solutions do not address the issue of the advertising done by the company Nor does it address the fact that the moment the customer opens the package; the product becomes unavailable for refund Please name for us how this policy is working in the favor of consumer? Final Business Response / [redacted] (4000, 9, 2014/02/18) */ Hello Mr ***, If you are continuing to have performance issues with your game, we will have to ask that you contact our support offices for technical assistanceOur support agents will do their best to assist with your issueUnfortunately, without doing so there will be nothing we can do to assist with your issueYou can reach our teams and receive assistance with your issue by contacting our offices at (XXX)XXX-XXXX M - F 9am - 12amThank you for your understanding