Ultimate Auto

Per phone call: The payment was not made on time. Car was repossessed. Contract was explained to her. She said that she would come back with the rest of the money and she did not.

Review: I purchased my car and I am unable to pass inspection I bought it may 28th and I am still trying to pass inspection I out in a more detailed complaint with the states attorney office but I am about to leave work now so long story short I purchased a car and 30 minutes after driving off the lot my check engine light came on and never went back off I have a list of needed repairs I need to new rear coil springs I have to have my canister replaced I have 2 rear bald tires and the transmission has a leak and the [redacted] dealer said it looks as if the transmission had some cover up work done to it I have a engine and transmision warranty but it some how dosent cover I traded my bad transmission truck in to ultimate auto the very next day my truck was on the lot for sales cleaned all up I also purchased the car and the message board said to service A it can inly be done at the dealer for 350$ I purchased used tired from ultimate auto they are also bald tires I never even looked after buying them the owner refuses to helpDesired Settlement: or to fix every repair on my car I need some help please

Business

Response:

September 24th, 2014To whom it may concern: [redacted] purchased the vehicle on May 28th,2014. On or about June 10th she returned with a copy of a diagnosis from [redacted] in reference to some sensors. We replaced the sensors, provided her with parts receipt and told her to go back to [redacted] and verify the repair was performed correctly. We didn't hear back from her for 2 weeks when she returned with a complaint from [redacted] for a service A repair of $350. As a courtesy we issued her a check in the amount of $300 towards that repair, This is the first we are hearing about 2 used fires she purchased from a shop next door to us being bad, However I arm sure we can get them to replace the 2 used tires if they are indeed bald.in addition [redacted] purchased an extended warranty from [redacted] warranty if she has any warranty concerns she can direct it to them at [redacted], Thank you in advance

Consumer

Response:

I am rejecting because I have email back in forth with me and mr hal discussing the bad tires he gave me I didint get aa response he cause me days off work that 300 dollars he gave went towards my rent when I fell behind trying to speed and get this car fixed before my tags went dead I am on my 3rd pair of paper tags and I am just being able to pass inspection I was told when I purchased the car that when I did pass inspection the dealer is responsible for getting the hard tags for me and hal said that he would not do it I dont understand because I paid in advance with my purchase for my hard tags ...I also didnt have a spair tire in the back or my trunk so when the original tire sprung a leak I looked in truck for spair and there was nothing I didnt even have a drivers manual and my service was exceeded hal has cause me soooo much money and stress and the 300$ is not surfice anfter the tire leak and bald tires I went to him n purchased too more bald tires for 70$ not even paying attention I drove off thinking everything was straight I am not satified at all I paid out of pocket almost 4000 dollars worth or repairs on a car that havent even been thru maryland inspection when I purchased this car the md inspection sheet was blank and they took it in the back office and wrote my vin number on it to make it seem as if it had been thru inspection ...he lied and lied over and over agin when he couldve jus tole the truth and saved us both alot of time and moneyat the bottom is my email to hal that I got no response too

Review: salesman sold me a 2006 [redacted] on the basis of them offering a 2yr extended warranty on all mechanical problems. Once contract was done, no warranty existed. Salesman([redacted]) has history of doing this. I spoke to the owner [redacted] with is brother and my wife there also. owner stated that he will honor any problems the pops up fror an additional 6mo starting in September of 2013. They had to fix a catylic converter, replace 6coils and they still haven't fixed the passenger mirror which some how passed inspection. I know have two converters that have gone bad from not putting the first one on right and engine repair($4100). Ultimate auto has already did this to other customers also.Desired Settlement: pay to fix the problem

Business

Response:

April 21, 2014Dear [redacted]:I am writing in reference to the above complaint. [redacted] contacted Ultimate Auto a few days after he purchased the vehicle indicating that he had taken the car to [redacted] dealership for diagnoses and they said we needed to change the coils on the truck and we toke care of it for him.The following week he brought the truck back and said the check engine light was on and [redacted] dealership said that it needed catylic convertor needed to be change and it was very coasty but we changed it just to make him happy.I received a call from him about 3 week ago and he complaining that catylic convertor has gone bad again . I explained to him that his car is not under warranty. He is stating that converter was not put correctly on the truck.If it was not install correctly the check engine light would of came on immediately not 6 months lather.According to our contract at Ultimate Auto, the customer has 30 days or 1,000 miles whichever comes first on engine and transmission only. We have gone beyond our contract agreement to make sure the customer is happy with his vehicle. At this point, there is nothing more we could do for [redacted].Sincerely,