Ultimate Choice Roofing and Remodeling

July 15,2015*** Ext***Revdex.comBryant Woods SouthAmherst, NY 14228Re; Revdex.com Complaint # *** ***:This letter is written in response to the complaint number listed above opened in your office for *** ***On June 27th, our office received a
delinquent account in the name *** *** from our client *** *** *** ***This file included the name, address, phone number, social security number, all original loan information and the bank account that was put in place to repay the loanI have included a Validation of Debt for this account with this letter.At no point in the Fairr Debt Collection Practices Act does it state that contact "must be made by certified mail." This is not a 'Scam", this account was forwarded to our office for collection by our client *** *** *** *** *** *** *** possesses a waranteed chain of title for this account from the original lender. In an effort to resolve this complaint, a Cease & Desist exception was placed and the account will be forwarded back to our clientThere will be no further contact relating to this account from Concord Resolution, Inclf *** *** would like to dispute the validity of this account or request documentation, it would best be directed to our client, *** *** *** ***Their Contact information is as follows:*** *** *** ***
*** *** ***
*** ** ***
*** ***Thank you.Best regards,Keon R***, PresidentConcord Resolution, Inc.This communication is from a debt collector and if an attempt to collect a debt.Any information obtained will be used for that purpose

June 30, 2015***, Ext***Revdex.comBryant Woods SouthAmherst NY 14228RE: Revdex.com Complaint # *** ***:This letters written In response the Complaint #*** written by *** ***Concord Resolution, Inctakes this complaint very seriouslyOn June
18th, our office received a delinquent account In the name *** *** from our client *** *** *** ***This file I included the name, address, phone number, social security number, all original loan information and the bank account that was put in place to repay the loanA Validation of , Debt is included with this response.The loan originated as an Internet based payday loan and the Original Creditor was the company that funded the loan and was part of the original loan agreementThe website destination that *** *** arrived at and entered her application is not the company that funded thb loanLenders use many marketing platforms to generate interest for their productsThis information Is not made available to us.In an effort to resolve this complaint, a dispute exception has been placed on MsMolesi's fileAny additional questions or requests for additional documentation would best be directed to our client, *** *** *** ***Their Contact information is as follows:*** *** *** ***
*** *** ***
*** ** ***
###-###-####Thank you.Best regards,Keon R***, President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Anyone can make up an account number and date I want the original loan documents that were signed by myself and the address and phone number you have on file as well! All these documents need to be sent to me! And you're company did violate my rights because until today you have not given me any info that I have asked for previously! instead you have harrased my family members with threatening messages which I do have the recordings and have filed them with the attorney general and the ftc.So again I need the original loan documents sent to me at the address you have on file thank you.
Regards,
[redacted]

8/7/2015Revdex.com100 Brya nt Woods SouthAmherst, NY 14228This letter is written in response to complaint #[redacted]We strive for and enforce compliant collection procedure. Any violations are dealt with swiftly and sternly. Our employee files represent same.I have researched the...

available documentation regarding the complaint and have found the following: The associate was in accordance with FDCPA. and state laws, and he told the customer the potential of what the client can do within their legal rights if the debt remained unpaid in our office including: place the account with another agency, write off debt, or pursue his legal rights and sue the customer. The associate made it clear that our company does not do this and it Is the client's right to not ours.Validation of Debt AttachedAction taken:File: Cease and Desist status has been placed on the account and no further action will be taken.Disciplinary Action: N/ASincerely,Jamie L[redacted]Manager, Administration

June 23rd, 2015[redacted], Ext. [redacted]Revdex.com100 Bryant Woods SouthAmherst, NY 14228Re: Revdex.com Complaint #: [redacted]:This letter is written in response to the complaint number listed above opened in your office for Shanterria Harper. On February 24th, 2015 our...

office received a delinquent account for an Internet Payday Loan in the name [redacted] from our client, [redacted] [redacted] This file included the name, address, phone number, social security number, all original loan information and the bank account that was put in place to repay the loan. I have included a Validation of Debt with this letter. I have updated our records with [redacted] [redacted]'s current address and the Validation will be mailed to her.At no point have [redacted]'s rights been violated per the Fair Debt Collection Practices Act. In an effort to resolve this complaint, a cease and desist exception was placed on [redacted] [redacted]'s file in our office. If she has any additional questions or requests further documentation, it would best be directed to our client, [redacted]. Their Contact information is as follows:[redacted]Thank you.Best regards,Keon R[redacted], PresidentConcord Resolution, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I will contact [redacted] to resolve this matter.
Regards,
[redacted]

I never had a payday loan ever.  So this is fraud.[redacted]

8/7/2015Revdex.com100 Bryant Woods SouthAmherst, NY 14228This letter Is written in response to Complaint # [redacted]We strive for and enforce compliant collection procedure. Any violations are dealt with swiftly and sternly. Our employee files represent same. I have researched...

the available documentation regarding the complaint and have found the following; We take all Revdex.com complaints very seriously and we could not find anything that supports the customer complaints in our archive.Validation of Debt: AttachedAction taken:File: Cease and Desist status has been placed on the account and no further action will be taken.Disciplinary Action: N/ASincerely,Jamie L[redacted]Manager, Administration

July 15, 2015[redacted], Ext. [redacted]Revdex.com100 Bryant Woods SouthAmherst, NY 14228Re: Revdex.com Complaint # [redacted]:This letter is written in response to the complaint number listed above opened in your office for [redacted]. On June 27th, 2015 our office...

received a delinquent account in the name [redacted] from our client [redacted]. This file included the name, address, phone number, social security number, all original Joan information and the bank account that was put in place to repay the loan. I have included a Validation of Debt for this account with this letter.On July 3rd, 2015 [redacted] called our office and stated her dispute to our representative. Her file was placed in a dispute status at that time and [redacted] has not been contacted since. lf [redacted] has any additional questions or requests for documentation they would best be directed to our client, [redacted]. Their Contact information is as follows:[redacted]Thank you.Best regards,Keon R[redacted], PresidentConcord Resolution , Inc.

8/7/2015Revdex.com100 Bryant Woods SouthAmherst, NY 14.228This letter is written in response to complaint # [redacted]We strive for and enforce compliant collection procedure. Any violations are dealt with swiftly and sternly. Our employee flies represent same.I have researched the...

available documentation regarding the complaint and have found the following; The customer stated in her complaint that we are leaving her voice messages and we are not telling what she owes in these message. Per the Fair Debt Collection Practices Act we cannot state specifics regarding a customer's to anyone other than the customer without the customer's permission and that is including on a voicemail where other people can her sensitive personal information. At no point in time did an associate from our company state they were going to "serve" papers for a past due bill. The associate stated he is calling to confirm location information for the purpose of delivering required notice. The associate made numerous attempt to contact the customer every time the customer called and left a message to call back on the associate's voicemail and at some points only minutes after receiving a message and the customer never answered the phone.Validation of Debt AttachedAction taken:File: Cease and Desist status has been placed on the account and no further action will be taken.Disciplinary Action: N/ASincerely, Jamie L[redacted]Manager, Administration

8/7/2015Revdex.com100 Bryant Woods SouthAmherst, NY 14228This letter Is written in response to complaint # [redacted]We strive for and enforce compliant collection procedure, Any violations are dealt with swiftly and sternly. Our employee files represent same.I have researched the...

available documentation regarding the complaint and have found the following:The associate handling the file was polite and courteous and in compliance with all state and federal laws never "bullying" the customer and the customer became aggravated as soon as she found out what the call was about ultimately hanging up on the associate on was to be a very short conversation. (Recordings available upon request).Validation of Debt   AttachedAction taken: File: Cease and Desist status has been placed on the account and no further action will be taken.Disciplinary Action: N/ASincerely,Jamie L[redacted]Manager, Administration