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Ultra Medical Supply, Inc.

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Reviews Ultra Medical Supply, Inc.

Ultra Medical Supply, Inc. Reviews (25)

Patient had received Medical Supplies and paid cash for itemsThe items were returned and a refund was requested for the items paid forThe refund has been submitted on 6/**/for $to be
returned to the Customer/patient

Revdex.com:I have made contact with the company today and have made some progress with their determination that they have made a substantial error They will be resolving the issue within a week however I feel it's appropriate to await their response before I consider
logging a complaintI would appreciate not having my complaint published Thank you.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

Revdex.com:At this time, my complaint, ID [redacted] regarding Ultra Medical Supply, Inc has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

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This patients claim is correct and we do apologize for the miscommunication on our end and subsequent trouble it has caused this patient. The reason that we ran into this trouble is because the referral came from a local hospital in Brooklyn and the supplies that we billed for came from a supplier directly as a drop ship. The bill has been rectified to show that the patient doesn't owe anything and a letter will be sent confirming exactly that. The person that dealt with patient complaints such as this has been let go as a result of complaints such as these because she was not responding in the proper manner. We have since put in place a new system in which every single person in the company outside of customer service will answer and respond to these types of questions and concerns. We are a company that aims to please the people we serve at all costs and always aim to better where we lack.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

At this time, I have been contacted directly by Ultra Medical Supply regarding complaint ID [redacted], however my complaint has NOT been resolved...

because:
The complaint has not been totally resolved because we have not been compensated for the 6 days that my father did not have the use of his wheelchair.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Patient's insurance covered at 90% for out of network Provider. We have written off the 10% not covered as an in network Provider. Our apologies for the misconception on what transpired with the...

billing dept. and the late fees.

At this time, I have been contacted...

directly by Ultra Medical Supply, Inc regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 
 The company keeps stating "the check is in the mail".  Since the end of December we have been hearing this to no avail.  I contacted the company via email as they do not respond to phone calls or messages and was told "my boss said that the check was sent out".  When I ask to speak with the "boss", I get no reply.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Patient's Hospital bed motor was broken. Driver went out on 5/* to evaluate bed. We no longer stocked motors or the specific bed patient had. I then spoke with [redacted] on 5/*/14 and she informed me that she didn't need the exact same bed for her brother so I sent a replacement Hospital bed on 5/*/2014.I apologized to [redacted] for the inconvenience and any trouble this may have caused her or her brother.

Review: On several occasions I have received several bills from Ultra Medical Supply, Inc concerning a wheel chair which was purchased and paid for by my insurance co. I received an invoice in June of 2013 stating that I owed a balance of $100.00 which I confirmed with my insurance co. and they explained it was my deductible. I paid it and continued to receive an invoice. After many attempts to speak with someone in the billing dept. I finally reached and spoke with a gentleman forgot his name and I explained I had paid the money and he said there was no record of the payment. I found a copy of the check, mailed it return receipt and [redacted] tracking # confirmed it was received. I am still getting bills which come with interest charges and no one in the billing dept. answers the phone or the messages I leave. I am asking for your help with this matter.Desired Settlement: To have this situation cleared up and a statement of paid in full from them plus no further contact from them concerning this item.

Consumer

Response:

At this time, I have not been contacted by Ultra Medical Supply, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: Ultra medical supply wanted their wheelchair back they picked up their wheelchair on 2/** then turned around after I confirm with them on February ** that their driver had picked up their chair they issued another ticket on the same day to pick up the chair the following day which resulted in them coming to my home when I wasn't here and picking up a wheelchair that did not belong to them my father's wheelchair that was issued by the ** was never returned and their solution is for me to come out to their warehouse( which I'm not going to do because I'm disabled myself )and it's an inconvenience for me to pick up the chair. They said that they had three wheel chairs so I told them to put them on the van and bring them to my home and I would take out my father's wheelchair if that was his wheelchair. They are unwilling to do that. I don't feel that I should be inconvenience for their mistake. not only that they sent an inferior wheelchair to replace my father's drive wheelchair totally unacceptable.Desired Settlement: I want my father's chair back and I want to be compensated for the days that he did not have use of his wheelchair because they were complacent uncaring about the situation at hand.

Consumer

Response:

At this time, I have been contacted directly by Ultra Medical Supply regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The complaint has not been totally resolved because we have not been compensated for the 6 days that my father did not have the use of his wheelchair.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Customer # [redacted] Sales Order [redacted] date 7/*/14

On 5/**/15, I called to advise that the Rollators brakes were failing. They said that since I had a 1 year warranty, it would be repaired or replaced. Nothing has happened to date. They have sent me back and forth between them and the manufacturer. Since then I have spoken to Jessa, Marcal, Maria, Audrey, Autumn, Denise, Supervisors; Emilia & Larry and left messages for Ezzy & General Manager Ashi, M & Yajaira. Just being given the run around. On 7/**/15, the lack of brakes on rollator caused my mother to fall. She was in the hospital for days. Today, we still don’t have the rollator. She is using a relative’s rollator now.

Request, is for Ultra Medical Supply to honor the 1 year warranty and provide her with a new rollator.Desired Settlement: The business should honor its 1 year warranty policy by repairing or replacing the rollator

Business

Response:

Ultra Medical Supply values every patient and Customer. We have honored the one Year manufacturer warranty and swapped out Rollator for the patient on 7/**/2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am writing on behalf of my mother who this company has been providing portable oxygen equipment since her stay in the hospital in February, 2014. Since early November, she has been dealing with their Billing Department is an effort to get reimbursed as the company was billing her for the equipment even though they got full reimbursement from [redacted] and her private insurance company. She is due for reimbursement of overpayment from February, 2014 - August, 2014. She has contacted this company more than 10 times, and I myself have contacted them at least 5 times in an effort to get this resolved. We sent them copies of the checks as proof of overpayment and since the end of December they keep telling us that the 'check is in the mail'. We received a partial reimbursement of $20.81 but are still owed the outstanding overpayment balance in the amount of $99.86Desired Settlement: Reimbursement in the amount of $99.86 for overpayment

Consumer

Response:

At this time, I have been contacted directly by Ultra Medical Supply, Inc regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

The company keeps stating "the check is in the mail". Since the end of December we have been hearing this to no avail. I contacted the company via email as they do not respond to phone calls or messages and was told "my boss said that the check was sent out". When I ask to speak with the "boss", I get no reply.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Ultra Medical Supply, Inc has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I called several times asking for a break down of my bills. However, I haven't received any break down instead different charges each time. I paid the money they claimed I owed, but they continue to send me bills saying I owe a new amount.Desired Settlement: I want a thorough breakdown of the bills as well as a statement showing how much money I already paid them.

Review: Ultra medical has been an impossible company to work with. When making the purchas, a payment agreement has been arranged for me. After numerous attempts to obtain statements or documentation I was informed that ultra had closed. After not being able to contact them I then received a bill demanding the full amount for the medical equipment. From what I was told then ultra had not closed down however just did a restructuring. They failed to inform their customers. After speaking with their billing department numerous times they were going to send me the correct statements with the correct payment amount. After a while I then again received another statement with a demand for full payment including charges for products I never ordered or even received. After more frequent phone calls they were able to send me one correct statement. I immediately paid the amount due. The next month I receive another incorrect statement charging me with late fees and more services I did not request along with a threat for collections. I have been more than patient with them however their incompetence is beyond belief. Getting someone in the phone is a long wait with frequent failures to call back. I wish I never did business with them and I urge someone to issue a warning about them. In the meantime I need resolution. I cannot have this on collections and I cannot have this affecting my credit. I really appreciate any help. I am at a loss for ideas.Desired Settlement: I need for ultra medical to not send me collections nor ruin my credit. They need to send me the correct statements with the correct amount.

Consumer

Response:

I have made contact with the company today and have made some progress with their determination that they have made a substantial error. They will be resolving the issue within a week however I feel it's appropriate to await their response before I consider logging a complaint. I would appreciate not having my complaint published. Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My brother, [redacted], suffered a [redacted] and is completely [redacted]. He is unable to walk or move on his own and uses an electric bed. Since his stroke, he has suffered [redacted] four (4) times. The hospital electric bed is ABSOLUTELY ESSENTIAL to his basic survival. His bed was obtained through Ultra Medical Supply. It is broken and he has been laying flat on his back for one week! For one week, I contacted Ultra Medical Supply and pleaded with them to repair the bed. For one week they insisted the repairman would be there and no one ever came to repair the bed. His health IS IN SERIOUS JEOPARDY!

PLEASE HELP HIM !Desired Settlement: PLEASE REPAIR THE BED AS SOON AS POSSIBLE.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

Patient's Hospital bed motor was broken. Driver went out on 5/* to evaluate bed. We no longer stocked motors or the specific bed patient had. I then spoke with [redacted] on 5/*/14 and she informed me that she didn't need the exact same bed for her brother so I sent a replacement Hospital bed on 5/*/2014.I apologized to [redacted] for the inconvenience and any trouble this may have caused her or her brother.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: MEDICAL EQUIPMENT & SUPPLIES

Address: 1685 East 21th Street, Brooklyn, New York, United States, 11210

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