Umpqua Bank

Umpqua Bank takes consumer concerns seriously and appreciates the opportunity to address themA response letter was sent 1/9/

Umpqua Bank takes consumer concerns seriously and appreciates the opportunity to address themA response letter was sent 9/9/

Umpqua Bank takes consumer concerns seriously and appreciates the opportunity to address themA response letter was sent on 7/20/

Umpqua Bank takes consumer concerns seriously and appreciates the opportunity to address themA response letter was sent 10/19/

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am satisfied with aspects of the business's response, however, additional effort could be made to rectify the situation and to ensure that other consumers do not encounter the same situation in the futureAs I have an ongoing consumer-business relationship with Umpqua, I feel it is in my best interest to accept their response at this point I would appreciate it if the Revdex.com would, by exception, not publicly post this complaint on its website (but instead keep it on record elsewhere) Sincerely, [redacted]

Umpqua Bank takes consumer concerns seriously and appreciates the opportunity to address themA response letter was sent 6/5/

Umpqua Bank takes consumer concerns seriously and appreciates the opportunity to address themA response letter was sent 9/7/

Umpqua Bank takes consumer concerns seriously and appreciates the opportunity to address themA response letter was sent 08/01/

Umpqua Bank takes consumer concerns seriously and appreciates the opportunity to address themA response letter was sent 6/27/

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Umpqua Bank takes consumer concerns seriously and appreciates the opportunity to address themA response letter was sent 11/16/

Umpqua Bank takes customer concerns seriously and appreciates the opportunity to address themA response letter was sent 7/11/

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Umpqua Bank takes consumer concerns seriously and appreciates the opportunity to address them. A response letter was sent 4/24/

Umpqua Bank takes consumer concerns seriously and appreciates the opportunity to address them. We hope the response being sent today, 9/23/16, will address the additional concerns raised by the complainant

Complaint: ***I am rejecting this response because:I did not receive a letter from Umpqua and I am still without a debit card/access to my accounts which is
one of the reasons I opened a complaintI have spoken to different employees from Umpqua since the time of my complaint and the issue is still unresolvedI am growing increasingly concerned that I am still without access to my amount as I am leaving the country in weeks and will need some access to my money for the tripEvery time I have spoken to an Umpqua representative they apologize to me but they have yet to actually fix my situation.Sincerely,*** ***

Umpqua Bank takes consumer concerns seriously and appreciates the opportunity to address themA response letter was sent 5/14/

Umpqua Bank takes consumer concerns seriously and appreciates the opportunity to address themA response letter was sent 07/29/

Our response letter was sent via certified mail on 6/17/to the address provided in the complaint and was returned to Umpqua Bank unclaimed on 6/23/Please contact Jay M*** at *** to confirm mailing address

Complaint: ***I am rejecting this response because:
The message that you have forwarded from Umpqua does not address the substance of my complaint
It merely acknowledges that a complaint has been made by myself through the Revdex.comNor does Umpqua's response to Revdex.com state to whom the letter has been sent, to the Revdex.com or to myself, *** ***.
Umpqua Bank has had ten days to contact me to resolve this issueThey know my email address. That is how my complaint was initially lodged with them before I contacted the Revdex.com
Reminds me of the old saying ' the check is in the mail', a way to buy time
When or if this matter is resolved to my satisfaction, you will be the second to know
Thank-You and have a Great Day!
Sincerely,*** ***