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Unified Moving Services Reviews (67)

Complaint: [redacted] I am rejecting this response because: I will concede at this point because the company does not recognize that the move handled improperly and will accept the original $offeredHowever, I would like to inform the Revdex.com why I ultimately filed this report with the Bureau The claim form was sent weeks after the move and said that any broken items would become the property of the moving companyMost of the broken items (glasses etc.) were thrown out before the company said they would send a claim formThe form was sent a month after the incident, whereas the incident was reported within hours, along with pictures documenting what happened On the form, there is no place to document a request to reimburse for worker time spent on break that was billed to the moverIn addition, there is no place to document property damage (and mover has since left the property)Ultimately, mover was looking for company to recognize mishandling of the move and compensate in a fair mannerMover contacted the Revdex.com to communicate the manner in which the company handled the move, and felt obligated to inform the Revdex.com in the name of conducting "better business" Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Marc's response to the Revdex.com grossly misrepresents details of our agreement and my horrible dealings with UMSI hired UMS IN GOOD FAITH, that they would handle my long distance move, even in the face of adverse conditions I hired UMS because Marc - as General Manager - assured me that he and UMS would "take very good care of me," the very first time I spoke with him My believing his words were honest, and in good faith, was the very reason I chose his company over others to handle my move for me, expecting I was going to be in GOOD HANDS - Early December 2013, when I contracted UMS, I informed Marc of my long distance move to ChicagoHe told me they worked with lots of military families, explaining their understanding of the emotion involved with such a move Upon our agreeing to work together, UMS moved my belongings from my aptin Columbia MD to their facility for short term storage - Early January 2014, I emailed Marc to schedule my early February move from MD to Chicago, destination in/close to [redacted] zip code (see below) Marc verified in his email response as follows, indicating he was in fact, well aware of the general area where I would be moving, giving him nearly one month to work my move into his scheduleMentioning they did not have my exact address until end of the month was absolutely irrelevant to scheduling Marc's email of authorization as follows: On Jan 8, 2014, at 11:AM, [redacted] wrote: Unified Moving Services,LLCwww.unifiedmovingservices.comTollFree:###-###-####Tel:###-###-####Fa... MD-Dear [redacted] (II),Your Order Number is: [redacted] .Delivery Date: 02/1st or 2nd/ From: " [redacted] ***To: ,Chicago,IL [redacted] [Customer shall call later with exact delivery address.] - Via both email and phone, Marc and Gary (UMS Operations Mgr) confirmed several times during the month of January that my move was in fact scheduled for 2/1, 2/as a back-up I impressed upon both of them that it was very, very important the move happen over our pre-determined weekend - that I came to Chicago to start a new job, and taking time away from my work to move would put me in a very difficult position Both Marc and Gary provided me assurance my move of 2/or 2/would be no problem The week before my move, I verified my exact address in Chicago Although a different zip code, just minutes from the original zip code I had given Marc when we first scheduled Again, despite Marc's claim, should have provided no problem for scheduling, and, irrelevant to site as an issue On Friday 1/31, when I called Marc and Gary to confirm, I learned they had changed my date to 2/2, with a backup of 2/ I told them that was unacceptable, and for the first time Marc tells me "AMSA guidelines state that moves are always scheduled with a to day window, to allow for circumstances beyond their control." Until this conversation, Marc had not started anything about a 3-day window Too, please note that Marc states a different guideline in his Revdex.com response: "By AMSA/guidelines east cost deliveries are made between 4-business days from earliest possible delivery date." That time frame was never mentioned to me whatsoever Since my move, I have asked Marc for a copy of "AMSA Guidelines." He has not responded to my request Here is a daily recording of the total frustration to follow: 1) On Friday 1/31, Gary ASSURED me a 95% chance "Boris" would arrive with my goods on 2/1, despite weather conditions "His regular route is between IL and MD, he is familiar with, use to roads/conditions, and he will get to Chicago, no problem." 2) On Saturday morning 2/1, I found out there was no way Boris was going to make it to Chicago that day Again Gary ASSURED me - today a 90% chance Boris would arrive with my goods next day, Sunday 2/- still as planned - and would it be OK if he arrived as late as or pm? I told him it didn't matter - I just needed to accomplish my move before Monday morning Gary told me Boris was well aware of my deadline, that he'd call to update me 2/of his exact ETA 3) On Sunday 2/2, at 9:am, Boris called to tell me he would not make it to Chicago until Monday 2/ He claimed he was in OH, just off Rt70, about hours east of Columbus, and that "the roads were too icy." Upon logging onto the ODOT website/webcam, I witnessed first hand the roads in that area were absolutely not icy, temperature well above freezing, traffic was moving along well Family members not far from the area confirmed same Boris was simply not being truthful There was most definitely a non-weather related issue keeping him from meeting my UMS confirmed deadline 4) On Monday 2/3, Gary informed me my move had now been rescheduled for Wednesday 2/ The other delivery Boris was to make en route would not be unloaded until Tuesday 2/ Gary PROMISED the truck, three movers, and my goods would be in Chicago Tuesday evening, and they would be ready - and waiting - to meet me anytime I wanted them to that next day We agreed on pm - On Tuesday 2/4, Gary informs me the truck, my goods, are in Chicago, but the driver had to change trucks before meeting me at pm - something about "hills" in my area?? Since there are no hills anywhere close to my home, that was very concerning information I discovered the next day that once again, UMS was giving me information that simply was not true 5) On Wednesday 2/5, I took the afternoon off work, and arrived at my home to meet movers at pm At 2:45, I called Gary to let him know movers had not arrived Very strange, after being told they had been here since the night before At nearly pm, after I had waited an hour for a truck that was supposed to be "nearby," the truck arrived I presented the driver with payment authorization He got back in the truck, sat and had a cigarette After standing nearby for several minutes, waiting for the driver and his helper to join me so I could give direction and we could get started, I tapped on his window and asked what he was doing He informed me he was sitting and waiting for more men to show up to help - that he and the other mover with him wouldn't be able to lift a few of the heavier items alone I told him I had a hour window to accomplish the move, and we needed to get started asapHe and his companion complied He informed me that he was subcontracted, not a UMS mover, and that he met/unloaded the truck coming from UMS in MD that morning - "somewhere in Indiana," to take over the job Once again, another untruth comes to light 6) A third man arrived to assist 1/hours later, and the men left approxhours later Aside from my belongings that simply were no where to be found, along with an incredible amount of damage to my furnishings, immediate concerns I was left to deal with on my own were the following: - My Dining Table top was left upside down on the floor, legs aside, unassembled due to UMS misplacing the hardware (Movers said I needed to call UMS and they'd arrange for someone to come help me that next day) - Mis-matched mattresses/box springs set up in bedrooms - Sectional left apart (legs off) due to movers trying to force thru back doorMovers told me before they walked out the door I needed to call UMS and they'd arrange for someone to come help me that next day 7) On Thursday 2/6, I began calling both Marc and Gary early am for help Left several messages throughout the day as I was getting no response Because I live alone, having just moved to Chicago, I was concerned about how I was going to take care of work left to be doneAfter leaving a last message for Gary at 5:pm, stating I was going to call the Revdex.com to register a complaint, Gary finally returned my callHe informed me at that time that I needed to hire someone myself, and send UMS the bill As I have shared with Marc, I am well aware we must account for situations beyond our control I am a former business owner, have worked in a service oriented profession for 33+ years Despite best intentions, there can be problemsI am a reasonable, flexible, patient, understanding personThat said, UMS lack of customer service I have outlined above is totally unacceptable The problems, miscommunication, and untruths are absolutely inexcusable The "$gesture of good will" is in no way a fair compensation for the tremendous inconvenience of postponing my move from 2/or 2/2, to 2/3, then to 2/ This correspondence speaks nothing about my missing belongings and the incredible amount of damage to my furnishings while under the care of Marc and UMS I look forward to a fair, equitable, and timely response regarding the money it will take to all issues of replacement and repair As a result of unacceptable customer service, including untruths, provided to me by UMS, coupled with the incredible aggravation and frustration I endured as a result of their not honoring their commitment to me, I once again request that UMS reimburse me a total of 50% of what I paid them to move me, which means they still owe me $($less $Marc stated was "a gesture of good will") The additional $(not $200.00) Marc mentioned in his response is not up for negotiation It is what I have paid out of pocket, authorized by Gary, to cover cost of my hiring local assistance to handle work unfinished by "UMS movers." I look forward to a satisfactory and timely response, in order to move beyond this very negative situation asap Thank you for your assistance Regards, [redacted]

Customer was sent claim form as well as release letter for credit but chose not to acceptAll company procedures were followed and processedAll general agreement signed paperwork can be forwarded to Revdex.com if requestedThere will be no additional compensation offered for minimal relocation Thank you

To whom it may concern, UMS apologizes for any issues or complaintsOur organization hardly receives any complaintsWe realize not every relocation is perfectEspecially in this difficult type or service industryWe always try and accommodate all our customers [redacted] was recommended by a " [redacted] " a previous satisfied customer which makes any issues or concerns even more important This relocation was very moderateCustomer had requested a full refund for the entire cost of relocation which is not except-ableOperations department reviewed all issues of complaint with employees who performed serviceIt was decided that since [redacted] was recommended to our organization and was not satisfied with serviceWe would offer a courtesy discount of $without any claim formsThis amount would be more than the free per pound per broken or damaged articles that was professionally packed by UMSWe are not responsible for customer packed items or items that have minimal blanket wrappingThis is standard on general paperworkWe can provide all signed paperwork upon request that reflects all responsibility for relocation services Customer refused courtesy discount which represents over a 10% refund for total cost of relocationOperations then rescinded courtesy offer and sent standard claim form to be filled out and returned to UMS for processing for free valuation insurance coverageCustomer refused to fill out claim form which is required for written documentation all reviews for claims and refundsWe still have not received claim form from customer and can not proceed with processing and reviewOnce claim forms are received the review process takes 30-daysIn this case much shorter because issues have been reviewedThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have outlined every one of my concerns, in great detail, TWICE, in each of my two Revdex.com complaint letters Those written explanations reinforce the fact that UMS is not being truthful in their responses regarding my incredibly deficient move I contracted them to orchestrate To address their most recent responses: 1) Quite contrary to what UMS declared, my delivery WAS ABSOLUTELY NOT made on time It arrived three days after our agreed-upon back up date The weather wasn't the best, but, Department of Transportation verified roads were clear for travel the weekend my move was to have taken place The driver of the first truck claimed road conditions were too hazardous for him to continue driving the morning of February 2nd, and upon checking video cam at his specific location, we discover he absolutely was not telling the truth It was so upsetting, and I was helpless UMS General Mgrand Operations Mgrdid nothing to help my situation that day 2) I opted for minimal insurance and minimal additional packing for two very sound reasons: 1) UMS General Manager [redacted] confirmed during numerous conversations what good care UMS takes of its customers, and 2) I have moved many, many times in my life, and have NEVER had a single item damaged, let alone broken, and absolutely not stolen I felt with ***'s constant reassurance, there was no need for concern, or additional packing ***How does a moving company justify their employees damaging, ruining, STEALING a paying customer's belongings.............then refuse to acknowledge the problems, anger, and financial loss with an almost meaningless financial reimbursement???? 3) The $credit I received from UMS was their response to my requesting a discount for my move, since they moved my date from February to February That change, their inconvenience, required me to miss work, and put me in a very difficult position with my brand new employer I requested a 20% discount, but they only gave me 10%, 4) To suggest I was offered a 20% discount on relocation is yet another UMS lie That absolutely never happened, and I cannot believe they suggest it did!! The only monies I was offered - beyond the $credit I just sited because they missed my delivery date - was the pathetic $supposed "insurance claim" reimbursement Because it was so incredibly inappropriate and unfair, I absolutely declined This case will absolutely not be closed until I receive valid, appropriate, and acceptable reimbursement for thousands of dollars of stolen and damaged belongings Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWe have spoke with this company that sent the reply He opened many flood gates on the company that we booked the move theough We have been in discussions with local, state, and federal agencies over duration of today We called Baltimore police department and they confirmed what the owner is stating I would like to retract this complaint and stress that it is Unified [redacted] *** that is the company in questionRegards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I believe I am due an explanation of how they came to the dollar amount of their "additional courtesy credit" of $ Based on what? The complete entertainment center was purchased in for approximately $The top half that was demolished was approximately 150-poundsThese are the questions they asked me on the claim form In their response to my complaint they indicated that included in the "courtesy credit" they "awarded" additional compensation due to traffic They made no mention of this on the release form There is no breakdown of what they are offering in dollar amountsIf you need a copy of this, I'd be happy to provide itThey also state that they communicated with me "throughout complete process of relocation" I reject that statement, as I know I had to call THEM to find out why there was a delay I was told traffic, but when the team did arrive, the lead mover told me they were not given a time He even showed me a work order with nothing in the time frame In my complaint letter to the company and my statement to the Revdex.com, I asked for an itemized billing statement with a breakdown of what extras I was charged for You will note that whoever responded to my complaint either didn't read that part or is completely ignoring itI do not feel that I am asking for more than I'm due, an explanation of what I paid for and what they are offering for my demolished piece of furniture I'm well aware of the traffic in the Metropolitan DC/VA/MD area as I am an outside Sales RepresentativeI'm in this traffic every dayThe delay is not the issue I work for a company that prides itself on good customer serviceThat's why Forbes Magazine has rated us among The Top Most Trustworthy Companies in the country I don't expect perfection from a moving company, but when someone experiences delays, unfulfilled statements of service and lack of followup I believe it needs to be brought to someone's attention I will continue to do just that regardless of how this issue is resolved Regards, [redacted]

UMS can not respond to this complaint until notarized claim form has been received and processedCustomer has not returned claim form at this pointAll signed documentation can be provided as well as conformation letter prior to relocation once form is received and processed through operations deptCustomer tried to charge-back "Full amount" with ***Our organization provided all documentation to [redacted] and won review proceedingsCurrently under 2nd complaint review from customer with *** Nothing can be credited or reviewed without proper documented paperwork from claim form regardless per standard operations procedure Thank you

This is our 2nd response for this complaintClaim form is being processed30-completion from point of receiptCustomer will be sent release form to sign or except credit at that time Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: From: < [redacted] @ [redacted] >Date: Mon, Mar 23, at 3:PMSubject: Re: Unified Moving Services Complaint 2nd Response ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org> [redacted] , I am not cashing the check this company has sent me and look forward to seeing just exactly what they are sending you I have all papers I recieved from them the day of the move and restate that I never got a formal copy of a receipt from them with an itemized list of what I paid for.Thanks again for your time today[redacted] ---- [redacted] < [redacted] @myRevdex.com.org> wrote:> [redacted] > [redacted] ***> [redacted] ***> Fairfax VA ***> Regards, [redacted]

We have answered these concerns three times nowPlease review previous responsesDelivery was made on time [common carrier delivery to destination despite incredibly bad weather conditionsCustomer opted for valuation insurance and minimal additional packingCustomer has already be given $credit At this point we consider matter closedCustomer has been offered 20% discount off total cost of relocation previously and has rejected offer Thank you

Hi [redacted] , hope things are going well " We received this Revdex.com complaint before we received claim form from customer that was issued immediately after customers complaint with deliveryAll claim forms are processed within 30-days from receiptClaim form is in process currently(See our response below point by point below: Move was scheduled for possible local or long distance depending on customers job offerCustomer decided to relocate long distanceOperations deptwas in constant contact with customer throughout relocation processCustomer could not provide address of destination until 01/27/Because of late date of conformation of address scheduling delivery window was very difficultWe set up customers preferred date of delivery for 02/01/or 02/02/This was a common carrier delivery not an express deliveryBy AMSA/guidelines east cost deliveries are made between 4-business days from earliest possible delivery dateWe tried our best to arrive at preferred date but do to extremely bad weather this year it was impossibleWe still managed to deliver within window of common carrier requirements which was amazing considering incredibly bad conditionsCustomer did not purchase full coverage insuranceCustomer received free valuation insurance of per pound per broken or damaged itemsThis is stated on signed paperwork for all customersOperations depthas already issued a $credit as a gesture of good will for any complicationsWe will also issue a $credit once claim form review is completed as promised because customer had to hire handyman to put legs on table and reassembly bedWe always try to provide the best possible service on a consistent basisWe are not perfect but have always maintained quality customers service throughout all operationsAll e-mails and signed paperwork can be provided upon request as well as phone records with all communications form operations deptwith customer Thank you

To whom it may concern, UMS apologizes for any issues or complaintsOur organization hardly receives any complaintsWe realize not every relocation is perfectEspecially in this difficult type or service industryWe always try and accommodate all our customers [redacted] was recommended by a " [redacted] " a previous satisfied customer which makes any issues or concerns even more important This relocation was very moderateCustomer had requested a full refund for the entire cost of relocation which is not except-ableOperations department reviewed all issues of complaint with employees who performed serviceIt was decided that since [redacted] was recommended to our organization and was not satisfied with serviceWe would offer a courtesy discount of $without any claim formsThis amount would be more than the free per pound per broken or damaged articles that was professionally packed by UMSWe are not responsible for customer packed items or items that have minimal blanket wrappingThis is standard on general paperworkWe can provide all signed paperwork upon request that reflects all responsibility for relocation services Customer refused courtesy discount which represents over a 10% refund for total cost of relocationOperations then rescinded courtesy offer and sent standard claim form to be filled out and returned to UMS for processing for free valuation insurance coverageCustomer refused to fill out claim form which is required for written documentation all reviews for claims and refundsWe still have not received claim form from customer and can not proceed with processing and reviewOnce claim forms are received the review process takes 30-daysIn this case much shorter because issues have been reviewed Thank you

We need this complaint to be submitted under [redacted] ***'s name because move was completed under order # [redacted] for [redacted] ***'s name and supervisionWe completed move in the past for [redacted] with satisfactory servicecomplaint must be resubmitted under correct individual whom work was performedWe will await correct response and will apply accordingly Thank you

To whom it may concern, Unified moving services has provided weight ticket to customer as well as DOTAll long distance relocation's have provided weight ticket per AMSA/GuidelinesIf ticket is detached from
paperwork copy is provided upon requestThere will be no other additional compensation offered Customer had opportunity to purchase "full coverage insurance " up to 3-days prior to relocationWe have all documentation from conformation letter to general logistic paperwork upon piat point of originCustomer chose valuation insurance we covers per pound per depreciated value for broken or damaged articles that are professionally packed[Not any items packed by customer are covered]Customer chose to pack most items themselvesVery minimal professional packing was provided for long distance serviceOur organization has provided an additional $courtesy credit on top of standard valuation insuranceRelease form was sent 09/09/for total refund credit amount of $No additional compensation will be offered. Thank you

To whom it may concern, sorry for delayed responseDid not receive this complaint earlierWe communicated with customer throughout complete process of relocationWe had apologized for any delays do to trafficThere will be no other additional compensationCustomer had not purchased "full
coverage insurance" option so customer is entitled to free valuation insurance of per pound of depreciated value of any completely damaged articleWe can provide all signed paperwork upon requestOperations deptreviewed claim and awarded additional compensation do to delay in trafficThere will be no additional compensation Again we are sorry for any issues but our AMSA/Pro-mover certification indicates we have a long track history of providing superior service on a regular basis but we are not perfectNo company is especially within relocation industryif customer want's to accept current credit they can e-mail release form for processing. Thank you

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***, information given by customer is incorrect see attached charge-back information from credit card companyWe can not proceed with any claims until all issues with credit card charge-back is rectified. Thank you

Customer contacted Revdex.com before even asking for claim form Operations deptwaiting on claim form from customerNothing can be done at this point until complete review is completed once claim for is received. Thank you

We apologize for any delay's in returning piece of damage furnitureThe move it self went great and we fixed and returned item before this complaint was received week agoDelay was do to waiting for repaired itemWe tried to deliver item twice before but it was to late to deliver item
once day was complete from busy scheduleAgain we apologize for delay of returned item. Thank you

From: Date: Thu, Mar 12, at 9:AMSubject: #***To: ***@myRevdex.com.orgAll paper files have been archived from period of relocation for customerAllow 1-weeks to find all signed original paperwork which will then be scanned and e-mailed to Revdex.com [*** ***] for review. Thank youMarc Z***General ManagerTollFree ###-###-####Fax###-###-####www.unifiedmovingservices.com***@unifiedmovingservice...

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Description: Movers, Moving Services - Labor & Materials

Address: 2013 Beaver Rd Ste B, Landover, Maryland, United States, 20785-3222

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