Unified Moving Services

Customer was sent claim form as well as release letter for credit but chose not to acceptAll company procedures were followed and processedAll general agreement signed paperwork can be forwarded to Revdex.com if requestedThere will be no additional compensation offered for minimal relocation.
Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The company is not accurately addressing what customer is disputing.Customer agrees to the $reimbursement for broken items - that
is not what's being disputed (refusal to sign the form is b/c the form
then releases moving company of ALL liability and the entire complaint
has not been resolved). The point of contention is reimbursement for
damage to the residence left, the residence moved in to, and wasted
time/labor that was charged for by the workers. The form received a
month afterwards is for reimbursement for broken items - again, not the
point being argued. As mentioned in the initial complaint, and here
again on Revdex.com, requesting additional reimbursement above the $150, (damage to
stair railing in home left which had to be fixed immediately as I was
vacating the property), and damage to residence moved into (photos
submitted of large scuffs on the wall that require repainting, and
damage to flooring/walls from items being dropped & dragged across it).
Additionally requesting reimbursement for hours of wasted labor (time
workers spent on phones/smoking outside that was billed, and time they
spent taking already packed boxes and placing them into their moving
boxes that they then didn't label with original labeling - again, this is the same packing
method used for the same moving company a few years back, but this time
it was "unorganized" so the boxes had to be unnecessarily placed into
the movers boxes - wasting time and materials that I was charged for). Bottom
line - customer did not sign the form b/c the complaint is for
additional reimbursement above $for the damage to both residences,
and for hours time/labor to be reimbursed, in addition to the $
already agreed upon for the broken items. Customer is looking for fair reimbursement
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and although I do not find that this resolution is satisfactory to me, I don't feel I have a choice but to accept the UMS response to my complaint at this time.
I submitted my insurance claim Marc referred to on March 11, As Marc reinforced, I will expect notification mid-April to mid-May as to how UMS will be handling the thousands of dollars of damage and loss I have endured as a result of my contracting my move with their company
I trust the dollar amount of that claim will take into consideration the great frustration I experienced as a result of my move with UMS If that is not the case, I will be back in touch with the Revdex.com to revisit this situation
Regards,
*** ***

All email communication with the moving company after the move was done by me with ***, which is why I initiated the complaint, but as requested, an identical complaint has now been filed by ***. Thank you!
*** ***

To whom it may concern, Our organization was in constant contact with customer regarding all concerns Customer would not fill out required claim form for documentation processingCustomer stated paperwork was to cumbersomeOperations
offered immediate credit as courtesy for any issuesCustomer said that he wanted a charge back for complete cost credit of relocation with his credit card companyWe have spoken to his credit card company and are waiting charge back documentationUntil we receive paperwork from credit card company concerning charge backnothing can be processedAlso if determination is made that our organization acted in good faith to resolve complaintThen no credit will be issued do to complete charge backAll processing on hold until we receive charge back information from *** credit card service*** Company has all corresponding e-mails with customer. Thank you

I requested assistance with a move The owner called me "hon", which is entirely inappropriate I asked them to come out and give me a bid The owner kept asking me for a phone call I'm very busy and didn't have time to sit down and have a long protracted conversation He kept calling me and E-mailing me incessantly When I finally called him, he said he needed to make sure I had a good enough job before he would commit to coming out to my house When I told him I wanted to have him pack and move a bedroom house, he said no, called me "hon" and hung up on me I found the entire experience inappropriate, off putting and down right sleezy

No additional offer or compensation can be made without written claim form documentation All claims must be received via written claim for processingOriginal courtesy discount has been rejected Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: the move itself did not go that greatThe sofa legs were unscrewed and then not screwed back againThe fact that we were notified the ottoman would be delivered by a certain time and then not meet that time was unprofessionalThen, Joe said he would personally deliver it within hours and send an email when delivered and did not meet his commitment. The complaint was filed on the evening when Joe was supposed to have delivered the ottoman in the morningIt was delivered late that evening and the complaint had been filed. They may have received it a week later but it was not filed one week after delivery. They just need to be aware that they did not follow through with their promise of Customer satisfaction or commitment to deliver when promisedAnd, the work was not completed since they did not screw the legs back on the sofaVery unprofessional business. Would not recommend them to anyone
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The company is not accurately addressing what customer is disputing
Customer agrees to the $reimbursement for broken items - that
is not what's being disputed (refusal to sign the form is b/c the form
then releases moving company of ALL liability and the entire complaint
has not been resolved). The point of contention is reimbursement for
damage to the residence left, the residence moved in to, and wasted
time/labor that was charged for by the workers. The form received a
month afterwards is for reimbursement for broken items - again, not the
point being argued. As mentioned in the initial complaint, and here
again on Revdex.com, requesting additional reimbursement above the $150, (damage to
stair railing in home left which had to be fixed immediately as I was
vacating the property), and damage to residence moved into (photos
submitted of large scuffs on the wall that require repainting, and
damage to flooring/walls from items being dropped & dragged across it).
Additionally requesting reimbursement for hours of wasted labor (time
workers spent on phones/smoking outside that was billed, and time they
spent taking already packed boxes and placing them into their moving
boxes that they then didn't label with original labeling - again, this is the same packing
method used for the same moving company a few years back, but this time
it was "unorganized" so the boxes had to be unnecessarily placed into
the movers boxes - wasting time and materials that I was charged for). Bottom
line - customer did not sign the form b/c the complaint is for
additional reimbursement above $for the damage to both residences,
and for hours time/labor to be reimbursed, in addition to the $
already agreed upon for the broken items. Customer is looking for fair reimbursement
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I will concede at this point because the company does not recognize that the move handled improperly and will accept the original $offeredHowever, I would like to inform
the Revdex.com why I ultimately filed this report with the Bureau. The
claim form was sent weeks after the move and said that any broken items
would become the property of the moving companyMost of the broken
items (glasses etc.) were thrown out before the company said they would
send a claim formThe
form was sent a month after the incident, whereas the incident was
reported within hours, along with pictures documenting what happened
On the form, there is no place to document a
request to reimburse for worker time spent on break that was billed to
the moverIn addition, there is no place to document property damage
(and
mover has since left the property)Ultimately, mover was looking for
company to recognize mishandling of the move and compensate in a fair
mannerMover contacted the Revdex.com to communicate the manner
in which the company handled the move, and felt obligated to inform the
Revdex.com in
the name of conducting "better business"
Regards,
*** ***

*** this is not our companythe owners of our company and I talk with you about this situation last weekWe never moved this person at allThe company they are looking for is Unified *** *** out of BaltimoreThey have fake address and our under investigationThey are a
Russian company out of FL setting up fake companies all over the United statesThe use the Baltimore Aquarium as a fake address for a warehouseWe don't and never have had anyone here that is named AlexPlease!!! remove this complaintWe have worked so hard to maintain an A+ ratingAgain this is not our company!! We have received calls from several people who have been ripped off from this companyYou need to screen these complaints better This is the 2nd tome this has happened to usAlso the lady you gave us as a contact has been non-responsive to our e-mails regarding this situation. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We have spoke with this company that sent the reply.  He opened many flood gates on the company that we booked the move theough.  We have been in discussions with local, state, and federal agencies over duration of today.  We called Baltimore police department and they confirmed what the owner is stating.   I would like to retract this complaint and stress that it is Unified [redacted] that is the company in questionRegards,
[redacted]

Everything is with [redacted] now concerning claim. We can do nothing at all until they respond to customer as well as UMS.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is semi- satisfactory to me, but I did contact the company many, many times with no response, which I why I went to the Revdex.com. They have now sent me the claim form, and I am working on my end to submit this form to the company. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: 
Marc's response to the Revdex.com grossly misrepresents details of our agreement and my horrible dealings with UMS. I hired UMS IN GOOD FAITH, that they would handle my long distance move, even in the face of adverse conditions.  I hired UMS because Marc - as General Manager - assured me that he and UMS would "take very good care of me," the very first time I spoke with him.  My believing his words were honest, and in good faith, was the very reason I chose his company over 4 others to handle my move for me, expecting I was going to be in GOOD HANDS. 
 - Early December 2013, when I contracted UMS, I informed Marc of my long distance move to Chicago. He told me they worked with lots of military families, explaining their understanding of the emotion involved with such a move.  Upon our agreeing to work together, UMS moved my belongings from my apt. in Columbia MD to their facility for short term storage.    
 - Early January 2014, I emailed Marc to schedule my early February move from MD to Chicago, destination in/close to [redacted] zip code (see below).  Marc verified in his email response as follows, indicating he was in fact, well aware of the general area where I would be moving, giving him nearly one month to work my move into his schedule. Mentioning they did not have my exact address until end of the month was absolutely irrelevant to scheduling.  Marc's email of authorization as follows:
On Jan 8, 2014, at 11:42 AM, [redacted] wrote:
Unified Moving Services,LLCwww.unifiedmovingservices.comTollFree:###-###-####Tel:###-###-####Fa...⇄ MD-VA-DC
Dear [redacted] (II),Your Order Number is: [redacted] .Delivery Date: 02/1st or 2nd/2014  From: "[redacted]To: ,Chicago,IL [redacted] [Customer shall call later with exact delivery address.]
 
 - Via both email and phone, Marc and Gary (UMS Operations Mgr) confirmed several times during the month of January that my move was in fact scheduled for 2/1, 2/2 as a back-up.   I impressed upon both of them that it was very, very important the move happen over our pre-determined weekend - that I came to Chicago to start a new job, and taking time away from my work to move would put me in a very difficult position.  Both Marc and Gary provided me assurance my move of 2/1 or 2/2 would be no problem. 
The week before my move, I verified my exact address in Chicago.  Although a different zip code, just 10 minutes from the original zip code I had given Marc when we first scheduled.  Again, despite Marc's claim, should have provided no problem for scheduling, and, irrelevant to site as an issue. 
On Friday 1/31, when I called Marc and Gary to confirm, I learned they had changed my date to 2/2, with a backup of 2/3.  I told them that was unacceptable, and for the first time Marc tells me "AMSA guidelines state that moves are always scheduled with a 3 to 5 day window, to allow for circumstances beyond their control."
Until this conversation, Marc had not started anything about a 3-5 day window.  Too, please note that Marc states a different guideline in his Revdex.com response:  "By AMSA/guidelines east cost deliveries are made between 4-7 business days from earliest possible delivery date."  That time frame was never mentioned to me whatsoever.  
Since my move, I have asked Marc for a copy of "AMSA Guidelines."  He has not responded to my request. 
Here is a daily recording of the total frustration to follow:
1)  On Friday 1/31, Gary ASSURED me a 95% chance "Boris" would arrive with my goods on 2/1, despite weather conditions.  "His regular route is between IL and MD, he is familiar with, use to roads/conditions, and he will get to Chicago, no problem."  
2)  On Saturday morning 2/1, I found out there was no way Boris was going to make it to Chicago that day.  Again Gary ASSURED me - today a 90% chance Boris would arrive with my goods next day, Sunday 2/2 - still as planned - and would it be OK if he arrived as late as 6 or 7 pm?  I told him it didn't matter - I just needed to accomplish my move before Monday morning.  Gary told me Boris was well aware of my deadline, that he'd call to update me 2/2 of his exact ETA.  
3)  On Sunday 2/2, at 9:00 am, Boris called to tell me he would not make it to Chicago until Monday 2/3.  He claimed he was in OH, just off Rt. 70, about 2 hours east of Columbus, and that "the roads were too icy."  Upon logging onto the ODOT website/webcam, I witnessed first hand the roads in that area were absolutely not icy, temperature well above freezing, traffic was moving along well.  Family members not far from the area confirmed same.  Boris was simply not being truthful.  There was most definitely a non-weather related issue keeping him from meeting my UMS confirmed deadline.  
4)  On Monday 2/3, Gary informed me my move had now been rescheduled for Wednesday 2/5.  The other delivery Boris was to make en route would not be unloaded until Tuesday 2/4.  Gary PROMISED the truck, three movers, and my goods would be in Chicago Tuesday evening, and they would be ready - and waiting -  to meet me anytime I wanted them to that next day.  We agreed on 2 pm.  
- On Tuesday 2/4, Gary informs me the truck, my goods, are in Chicago, but the driver had to change trucks before meeting me at 2 pm - something about "hills" in my area??  Since there are no hills anywhere close to my home, that was very concerning information.  I discovered the next day that once again, UMS was giving me information that simply was not true.  
5)  On Wednesday 2/5, I took the afternoon off work, and arrived at my home to meet movers at 2 pm.  At 2:45, I called Gary to let him know movers had not arrived.  Very strange, after being told they had been here since the night before.  At nearly 3 pm, after I had waited an hour for a truck that was supposed to be "nearby," the truck arrived.  I presented the driver with payment authorization.  He got back in the truck, sat and had a cigarette.  After standing nearby for several minutes, waiting for the driver and his helper to join me so I could give direction and we could get started, I tapped on his window and asked what he was doing.  He informed me he was sitting and waiting for 2 more men to show up to help - that he and the other mover with him wouldn't be able to lift a few of the heavier items alone.  I told him I had a 4 hour window to accomplish the move, and we needed to get started asap. He and his companion complied.  He informed me that he was subcontracted, not a UMS mover, and that he met/unloaded the truck coming from UMS in MD that morning - "somewhere in Indiana," to take over the job.  Once again, another untruth comes to light. 
6)  A third man arrived to assist 1 1/2 hours later, and the 3 men left approx. 5 hours later.  Aside from my belongings that simply were no where to be found, along with an incredible  amount of damage to my furnishings, immediate concerns I was left to deal with on my own were the following: 
 - My Dining Table top was left upside down on the floor, legs aside, unassembled due to UMS misplacing the hardware (Movers said I needed to call UMS and they'd arrange for someone to come help me that next day). 
 - Mis-matched mattresses/box springs set up in 2 bedrooms
 - Sectional left apart (legs off) due to movers trying to force thru back door.
Movers told me before they walked out the door I needed to call UMS and they'd arrange for someone to come help me that next day.  
7)  On Thursday 2/6, I began calling both Marc and Gary early am for help.  Left several messages throughout the day as I was getting no response.  Because I live alone, having just moved to Chicago, I was concerned about how I was going to take care of work left to be done. After leaving a last message for Gary at 5:30 pm, stating I was going to call the Revdex.com to register a complaint, Gary finally returned my call. He informed me at that time that I needed to hire someone myself, and send UMS the bill.  
As I have shared with Marc, I am well aware we must account for situations beyond our control.  I am a former business owner, have worked in a service oriented profession for 33+ years.  Despite best intentions, there can be problems. I am a reasonable, flexible, patient, understanding person. That said, UMS lack of customer service I have outlined above is totally unacceptable.  The problems, miscommunication, and untruths are absolutely inexcusable.  The "$150.00 gesture of good will" is in no way a fair compensation for the tremendous inconvenience of postponing my move from 2/1 or 2/2, to 2/3, then to 2/5.  
This correspondence speaks nothing about my missing belongings and the incredible amount of damage to my furnishings while under the care of Marc and UMS.  I look forward to a fair, equitable, and timely response regarding the money it will take to all issues of replacement and repair.  
As a result of unacceptable customer service, including untruths, provided to me by UMS, coupled with the incredible aggravation and frustration I endured as a result of their not honoring their commitment to me, I once again request that UMS reimburse me a total of 50% of what I paid them to move me, which means they still owe me $1150.00 ($1300.00 less $150.00 Marc stated was "a gesture of good will").  The additional $225.00 (not $200.00) Marc mentioned in his response is not up for negotiation.  It is what I have paid out of pocket, authorized by Gary, to cover cost of my hiring local assistance to handle work unfinished by "UMS movers." 
I look forward to a satisfactory and timely response, in order to move beyond this very negative situation asap.  Thank you for your assistance.  
    
Regards,
 
 
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I will concede at this point because the company does not recognize that the move handled improperly and will accept the original $150 offered. However, I would like to inform
the Revdex.com why I ultimately filed this report with the Bureau.  The
claim form was sent weeks after the move and said that any broken items
would become the property of the moving company. Most of the broken
items (glasses etc.) were thrown out before the company said they would
send a claim form. The
form was sent a month after the incident, whereas the incident was
reported within 24 hours, along with pictures documenting what happened.
On the form, there is no place to document a
request to reimburse for worker time spent on break that was billed to
the mover. In addition, there is no place to document property damage
(and
mover has since left the property). Ultimately, mover was looking for
company to recognize mishandling of the move and compensate in a fair
manner. Mover contacted the Revdex.com to communicate the manner
in which the company handled the move, and felt obligated to inform the
Revdex.com in
the name of conducting "better business".
Regards,
[redacted]

We need this complaint to be submitted under [redacted]'s name because move was completed under order # [redacted] for [redacted]'s name and supervision. We completed move in the past for [redacted] with satisfactory service. complaint must be resubmitted under correct individual whom work was performed. We...

will await correct response and will apply accordingly.                       Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
 From: <[redacted]>Date: Mon, Mar 23, 2015 at 3:00 PMSubject: Re: Unified Moving Services Complaint 2nd Response ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>[redacted],   I am not cashing the check this company has sent me and look forward to seeing just exactly what they are sending you.  I have all papers I recieved from them the day of the move and restate that I never got a formal copy of a receipt from them with an itemized list of what I paid for.Thanks again for your time today.[redacted]---- [redacted] <[redacted]@myRevdex.com.org> wrote:> [redacted]> [redacted]> [redacted]> Fairfax VA [redacted]>
Regards,
[redacted]

We have answered these concerns three times now. Please review previous responses.
1. Delivery was made on time [common carrier delivery to destination despite incredibly bad weather conditions.
2. Customer opted for valuation insurance and minimal additional packing.
3. Customer has already be given $150.00. credit
4. At this point we consider matter closed. Customer has been offered 20% discount off total cost of relocation previously and has rejected offer.
          Thank you

To whom it may concern, 
             Our organization was in constant contact with customer regarding all concerns.  Customer would not fill out required claim form for documentation processing. Customer stated paperwork was to...

cumbersome. Operations offered immediate credit as courtesy for any issues. Customer said that he wanted a charge back for complete cost credit of relocation with his credit card company. We have spoken to his credit card company and are waiting charge back documentation. Until we receive paperwork from credit card company concerning charge back. nothing can be processed. Also if determination  is made that our organization acted in good faith to resolve complaint. Then no credit will be issued do to complete charge back. All processing on hold until we receive charge back information from [redacted] credit card service. [redacted] Company has all corresponding e-mails with customer.
                
                                                                 Thank you