Unified Parking Partners

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Although it may have changed since that time, there were not "at least signs present" in the parking lot describing a booting procedureThere was one sign that had to be pointed out by the booting attendant, as it was NOT readily visibleI was with a group of people who have lived in the Portland area for well over three decades and NONE of them knew of a private booting detail in the lot we were parkedAs I remarked in my previous complaint, I had made a call for work at 6:pm when paying for what should have been hoursWhen I came out at 11:pm (hours from the time I made the call/paid) the boot was in place and the ticket, which I stated I did not inspect upon receiving stated that I was paid until 10:pm This would seem to be a calibration/clocking error on the part of the businessTo be completely honest, if I didn't have a hour drive home ahead of me at a late hour, I would have called to local police to mediate because I know when I paid and that the ticket was inaccurateMy car was PHYSICALLY blocked in by the booting attendant AND illegally detained by the booting device on my vehicleHad I called the police (and I would have knowing he had damaged my rim in application of the boot, requiring the scratches being buffed out)If it had been a credit card payment versus a debit card, I would have reported a stop paymentThis practice essentially puts the consumer in a position where they have no choice but to pay a fee to retrieve their property WITH NO PROCESS OF APPEAL I tried to explain the ticket time discrepancy to the boot attendant, who said that was not his job.Private lots have the right to ticket for overtime parking and then the right to follow up with collections when fees are not paid in a timely way To OBSTRUCT AND DETAIN private property and demand a fee on site is unlawful and again, I am once again kindly requesting repayment of the $fee for removal of the unlawful booting device Regards, [redacted] ***

We here at Unified Parking Partners provide a service of available, safe parking for the people of the City of Portland Our "pay and display" spaces are for folks to purchase time in the lots that we manage A receipt is given to a customer to display on their dashboard denoting the time they wish to leave a vehicle After this time has expired we need that space to open for the next customer We are forgiving about this time in two ways The first way is that we give the customer a twenty minute window that allows them extra time to return to the vehicle The second way is to charge them less upon receiving a boot when the twenty minute window has elapsed Between twenty-one minutes over and an hour over they are charged forty dollars This is a discount for those folks who paid and actually did try to remain within the time purchased On April 29th, 2015, one of our customers (***) was minutes over their receipt This person returned at minutes over the time on their receipt to find a boot on their vehicle Therefore they were charged a forty dollar fee to have the boot removed This is, again, to create turnover for future customers We feel this is a much better solution for customers then the inconvenience of having their vehicle towed When towed, the vehicle would end up somewhere else incurring the cost of a cab ride to retrieve said vehicle We understand no person ever wants to be booted or towed This is Unified Parking Partners' policy to conduct the business of managing parking lots in the fairest way possible[redacted] AccountantUnified Parking Partners [redacted] ** ***

In my initial response I recommended you reach out to us directly to resolve this matterYour rebuttal was nothing more then name calling, you never tried to contact us, or offer any constructive feedbackAt this point this complaint has no merit, if you want to contact us directly I would be happy to speak to you, we could have easily worked through this before nowComing up with a compromise we both could live with is usually pretty easy and it didn't need to resort to name calling

[redacted] , We're sorry for the inconvenience and misunderstandingNew details were brought to light, and management has refunded your full monthly payment for any inconveniencesPlease let us know if you have any further questionsBest, Unified Parking Partners

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.ere.] Regards, [redacted] This is not correctThe Unified employee arrived in the parking lot before 8:The ticket was good until 7:We asked the employee to prove that were more than half an hour late as he claimed He started fumbling with his I-pad and could not offer the proofI know we were minutes lateBy the way, the employee did thank us for not biting off his headWhat is needed is a sign indicating a vehicle will be booted after so many minutesDelays in restaurants are quite common and no customer expects to be booted after such a short period of timeNo one would take the risk of parking in such a lot I do not care about the moneyThe issue is a less than transparent business practice, which is also annoying other business owners in the Old Port Why chase away customers? Clearly, Unified relies on booting for a substantial portion of its income

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

I never heard from anyone, you should not close this, these jerks are going to keep doing their scam on people.
Regards,
*** ***

This is a scam, how is it fair doing what they did? These folks are deceitfulThe Revdex.com is responsible for rating companies, this one should not get a rating at allThe guy who responded is a jokeThat company is a jokeBad for Portland
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
The contract does indeed state that a car may not be stored there for more than five days *without the written consent of management* which I received They neglect to mention that they called and complained days before the purported oil leak (which I don’t believe exists), complaining that my tire was low and needed to be addressedSo it was one made up catastrophe after another.They also neglect to mention that they immediately threatened me with towing at my expense, despite knowing I am across the country and unable to be there to deal with this in short order They did NOTHING to work with me - unless they consider threats to be working with someone.Our agreement was mutually agreed upon for me to leave the vehicle there They changed their mind I’m removing the vehicle and they don’t get to charge me for their change of mind.Regards,
*** ***

I'm sorry that you didn't contact us directly to resolve this, I'm sure we could have come to some agreementI will point out there are at least a dozen signs throughout the Shepley St lot that state it is a privately owned lot and you must pay to park, they bear no resemblance to the City of
Portland signsThe only thing that looks like a City sign is the international sign for parking, commonly referred to as the blue PAgain I'm sorry you didn't contact us directly instead of just accusing us of deceptive practices without accepting any responsibility for not reading the clearly posted signs in this lot We would have been happy to come to some compromise without you accusing us of being "frauds"

Dear Mr***, I'm sorry to hear about your experienceThe sign in question is usually placed out front Monday thru Friday advertising the twelve dollar specialIt is a promotion that we run during the off season hoping to provide a parking option for those working downtownThe sign was
pulled in to the lot and turned so it was not easily seen by passing carsI understand that when you were exiting you spotted the sign and questioned the attendant about why you were being charged the hourly rate instead of the twelve dollar flat rateI understand that when you spoke to our attendant he stated you should have received the daily rate*** is fairly new and apparently not well versed in the policyBased on him giving you incorrect information at the time I'm happy to refund you the difference (Twenty Four Dollars) I believe you were charged thirty six dollars at the timeI will have our accounting department issue a refund check for the difference, we will mail it to the address you provided the Revdex.comI hope that this resolves your complaintI apologize for our employee not being up to speed on policy, he now knows the correct information and we will make sure the sign is completely out of sight on the weekendsIf you any questions or concerns please don't hesitate to call or email me.Sincerely, Andy MartinUnified Parking Partners

** *** ** *** *** *** *** ***There is a sign directly across from the door of the restaurant your friend was visiting that is 44" tall by 30" wide that tells you it is a private lot and payment is requiredThere is also a gold colored sign that the restaurant sets up daily at
their door explaining that payment is required in the lotI'm sorry your friend missed these signs and all the others in the lot."** *** *** *** *** *** ** *** ** ***

On January 19, 2018 – [redacted] reached out to me regarding taking another job out of state but wanted to continue to park his [redacted] at the Ocean Gateway Garage. After confirming with management and the garage staff, we advised that this would be fine if he parked on the upper levels during this...

timeframe, in which [redacted] agreed. On March 6th, the garage attendant Peter reached out to [redacted] due to there being an oil leak on his [redacted]. It was asked that [redacted] come to get the vehicle serviced so that it was not leaking oil in the garage. It was not asked of [redacted] to completely remove his vehicle from the garage or to cancel his monthly parking with us. We did our best to work with [redacted] and his employment situation as it mentions in the contract no car can be stored for more than 5 days. Because [redacted] reached out to us and informed us of the situation, and because of his history as a customer, management agreed to allow this to happen. We cannot allow vehicles that are being stored in the garage to have mechanical issues such as leaking oil. That becomes a hazard for our other parkers, and therefore why we asked [redacted] to have the vehicle serviced. We did not change any terms of the agreement, and again, we did not force [redacted] to leave the garage.

Hello Mrs. [redacted],I am sorry you had an unpleasant experience in one of our lots.  We never intend/want any of our customers to receive a boot when parking in one of our lots.  Yes, it is true that on our signage we do display a "P" but that is not a sign for Portland, it is actually the...

international sign for public parking, which is used in every city throughout the world.  I apologize if you were confused and didn't notice the payment kiosk at the end of the parking lot and instead paid a city meter.  Because of your confusion we have gone ahead and refunded your booting charge of $70.00, which you will see in your bank account in the next few days.Please let us know if you have any further questions or concerns.We are sorry for any confusion there was, and do hope you continue to park in our lots in the future.Thank you,Customer Service

[redacted], We're sorry for the inconvenience and misunderstanding. New details were brought to light, and management has refunded your full monthly payment for any inconveniences. Please let us know if you have any further questions. Best, Unified Parking Partners

I have sent an email directly to customers in hopes to resolve the issues. The complaint to the Revdex.com is the first time we have been notified of any issues.

This is the first we have heard of any issues in this parking lot. We have left messages but have not received any return calls. We would like to address your concerns but we need additional info.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.ere.]
Regards,
[redacted]
 This is not correct. The Unified employee arrived in the parking lot before 8:00. The ticket was good until 7:31. We asked the employee to prove that were more than half an hour late as he claimed.  He started fumbling with his I-pad and could not offer the proof. I know we were 20 minutes late. By the way, the employee did thank us for not biting off his head. What is needed is a sign indicating a vehicle will be booted after so many minutes. Delays in restaurants are quite common and no customer expects to be booted after such a short period of time. No one would take the risk of parking in such a lot.  I do not care about the money. The issue is a less than transparent business practice, which is also annoying other business owners in the Old Port.  Why chase away customers? Clearly, Unified relies on booting for a substantial portion of its income.

In my initial response I recommended you reach out to us directly to resolve this matter. Your rebuttal was nothing more then name calling, you never tried to contact us, or offer any constructive feedback. At this point this complaint has no merit, if you want to contact us directly I would be happy to speak to you, we could have easily worked through this before now. Coming up with a compromise we both could live with is usually pretty easy and it didn't need to resort to name calling.

We here at Unified Parking Partners provide a service of available, safe parking for the people of the City of Portland.  Our "pay and display" spaces are for folks to purchase time in the lots that we manage.  A receipt is given to a customer to display on their dashboard denoting...

the time they wish to leave a vehicle.  After this time has expired we need that space to open for the next customer.    We are forgiving about this time in two ways.  The first way is that we give the customer a twenty minute window that allows them extra time to return to the vehicle.  The second way is to charge them less upon receiving a boot when the twenty minute window has elapsed.   Between twenty-one minutes over and an hour over they are charged forty dollars.  This is a discount for those folks who paid and actually did try to remain within the time purchased.    On April 29th, 2015, one of our customers (**. [redacted]) was 35 minutes over their receipt.  This person returned at 35 minutes over the time on their receipt to find a boot on their vehicle.  Therefore they were charged a forty dollar fee to have the boot removed.  This is, again, to create turnover for future customers.           We feel this is a much better solution for customers then the inconvenience of having their vehicle towed.  When towed, the vehicle would end up somewhere else incurring the cost of a cab ride to retrieve said vehicle.   We understand no person ever wants to be booted or towed.  This is Unified Parking Partners' policy to conduct the business of managing parking lots in the fairest way possible.[redacted]AccountantUnified Parking Partners[redacted]