Unifirst Corporation

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] During the initial consultation in 2012, the Unifirst representative did not mention or bring to my attention any "auto renew" clause in the contract Also, last year when I attempted to cancel the service, there was no mention of an "auto renew", I was told that my contract ended September of Over the last years, the quality of the uniforms and the service has been sub par, this is why I attempted to cancel the service September The manager that was there last year attempted to rectify our issues and was successful for a very short time before the service and the uniform quality eroded again I have spoken to someone at Unifirst in Massachusetts and was informed that it is the Individual mangers decision to accept my departure from their service I am asking again, please allow this to just be over Regards, [redacted]

UniFirst’s local management team has met with this customer to address the concerns and, together, they negotiated mutually agreed upon terms to terminate our agreementWe believe this customer is satisfied with the resolution

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [This company in NO WAY tried to meet with me, they continually played games on the phone and laughed at my complaints They are suing me for $25k while they have my balance due at a collector, totally contradicting one another They have not picked up equipment at my facility that I should just throw in the trash to match UNIWORST customer rating Regards, [redacted]

Since being notified by the Revdex.com of this complaint, our local UniFirst management has attempted to meet with Mr [redacted] to discuss his issues in order to address and hopefully resolve themBut, unfortunately, Mr [redacted] has refused to meet with our managers or give us an opportunity to discuss and address his concerns The contract/agreement that was mutually agreed to and signed by both parties does include an automatic renewal feature as a convenience to our customersIn the same agreed upon agreement, it outlines a simple process for the customer to follow if they do not wish to have the agreement auto-renewIt appears in this case that Mr [redacted] did not follow this procedure so the contract did auto-renewBy no means was this deceitful of unethical as all our contract terms are clearly laid out and agreed to by the customer UniFirst is dedicated to delivering the highest quality products and services to its business customers, and we've earned a respectable reputation for consistently conducting our business in an ethical and honest manner UniFirst remains committed to Mr [redacted] and hope we can still work together to find a mutual resolution

UniFirst takes pride in consistently conducting business in an honest and ethical manner, and we take customer satisfaction very seriously, which is how we have become a leader in our industry Earlier this week, our local management spoke with this customer in good faith to address the concerns and the details of the complaint in an effort to come to a mutually satisfactory agreementIt is our understanding that that both parties have resolved the issues at hand and have worked out our differences in an agreeable manner for all involved

On 09/08/17, our local management met with Mr [redacted] about his concerns as we take customer service and satisfaction very seriouslyBoth sides communicated their positions, and, as a result of the meeting, both sides came to a mutually agreed upon solution and action planThe plan includes UniFirst providing Mr [redacted] with weekly counts and sortation reports so he has better visibility as to what items are being turned in by his staff for processing, and to help him understand why when items are not returned to us with our pickups, that they will be “short” in a future deliveryAgain, this plan will help provide better visibility to the process and inventories, and will allow for quicker replacement orders when neededWe remain absolutely dedicated to [redacted] ' satisfaction, and upon the success of our action plan, we hope to make Mr [redacted] a fully satisfied UniFirst customer once again

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Good afternoon,This is in regards to providing a response to our customer’s rebuttal which we are unable to post due to the complaint being closed on 11/29/ Our local management had set up a meeting with our customer on 11/and worked everything out Due to the Thanksgiving Holiday and our local Location Manager being on vacation, I only received his response of the meeting earlier today Would it be possible to reopen the complaint so that I can post our following response to our customer’s rebuttal that was provided on 11/17/17?Since our customer posted their last Revdex.com response, our local UniFirst management met with the owners and discussed at length the issues they reported in their complaint As a result of the meeting, both parties have agreed to work together and it is our understanding that the new owners are pleased and satisfied with UniFirst’s commitment We remain absolutely dedicated to them and look forward to making them a fully satisfied UniFirst customer.We believe that by re-opening the complaint to allow our response to be posted will substantially allow a different response from our customer, thus allowing a more favorable closing statusAny questions, please feel free to contact me at the phone number listed below Thank you in advance for your assistance! Best regards,

Regarding the [redacted] concern: once UniFirst became aware of the billing inaccuracies, which were inadvertent, we immediately admitted our errors, apologized, and in good faith credited the customer’s account accordingly As for the customer wanting to terminate our contract as a result of our error: per our mutually agreed upon and signed Service Agreement (contract), there are specific steps to be taken by the customer if and when they wish to terminate service based on performance issuesThese steps were not all taken as agreed to by the customer Also, per our Agreement, if a customer does indeed cancels service before the end of the contract term and does not follow the agreed upon problem resolution and/or service cancellation steps, the customer is obligated to cover specified costs again, as was agreed to by the customer in our Agreement Although our staff followed company policy in regards to early service termination by a customer and we are culpable for the error in billing, UniFirst has since decided in good faith to cease any legal actions associated with [redacted] ’s decision to terminate the agreement prior to the end of their contract term.UniFirst is dedicated to delivering the highest quality products and services to its business customers, and we've earned a respectable reputation for consistently conducting our business in an ethical and honest manner We remain committed to [redacted] , and it is our desire to do business together again in the future

UniFirst takes pride in consistently conducting business in an honest and ethical manner and we take customer satisfaction very seriously, which is how we have become a leader in our industry On 01/28/16, our local UniFirst management team met with Mr [redacted] to discuss their concerns As a result of this meeting, it is our belief that UniFirst and Mr [redacted] have resolved all the issues at hand and have worked out our differences in a mutually agreeable manner for all involved

] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

UniFirst takes pride in consistently conductingbusiness in an honest and ethical manner and we take customer satisfaction veryseriously, which is how we have become a leader in our industryRegardingthe [redacted] account: once UniFirst became aware of thebilling inaccuracies, which were inadvertent, we acted in good faith tonegotiate the proper amount to be credited to the customer’saccountAlbeit not as timely as we would have liked However during this period, per Young Woo ***admittance in the complaint, [redacted] had decided to end theiragreement with UniFirst via a verbal communication with our RouteSalespersonPer our mutually agreed upon and signed Service Agreement(contract), there are specific steps to be taken by the customer if and whenthey wish to terminate service based on performance issuesThese stepswere not followed to as agreed to by the customer and per our contract (notablythe required written letter of notification to UniFirst of any servicefailures/precise nature of any deficiencies) Also, per our Agreement, ifa customer cancels service before the end of their contract term and does notfollow the agreed upon problem resolution and/or service cancellation steps, thecustomer is obligated to cover specified costs - again, as was agreed to by thecustomer in our AgreementTherefore, it would not be appropriate or fairto release this account from their contractual obligations to UniFirst

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

26+ year retired Unifirst employee and I am here to tell you that the only interest Unifirst has in "working to solve your issues" is if you are a large company and losing your account will cost them a fair amount of weekly revenue loss. I even have a text from my former DSM (District Service Manager) telling me it was not his problem when I was trying to get a problem worked out for a customer. They claim to be a family oriented company...what a LAUGH. The only family they care about is Franklin, Washington, Jackson etc. In other words...get the money any way you can.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Upon notification of this customer issue from the Revdex.com on 01/10/17, our UniFirst Regional Vice President immediately spoke with *** *** at *** *** *** *** *** and discussed at length the service issues she had been experiencingMs***s then met with our local management on
01/16/to develop and agree to an action plan of steps to help resolve the issuesAs a result of the meeting, several measures were agreed upon to be taken on a weekly basis to ensure our action plan is on course and to confirm the customer’s satisfaction. It is our understanding that this customer is pleased and satisfied with UniFirst's commitment to solve the concerns and with the direction we are now proceeding with per our action plan We remain absolutely dedicated to *** ***'s and *** *** *** *** *** satisfaction, and hope to make them a fully satisfied UniFirst customer once again

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Upon being notified by the Revdex.com of this complaint, our local management communicated with Mr*** via telephone to assess and try and resolve the concernsMr*** mentioned that part of his service dissatisfaction had to do with some turnover we had with his Route Representatives resulting
in multiple Reps servicing his account over recent months, but he was not able to confirm if some of the floor mats were not being changed out as was outlined in his complaintUniFirst takes pride in running our business in an ethical manner and delivering service excellenceThat said, we would never condone not replacing mats on schedule if that is included in our agreement In good faith, we attempted to set up a follmeeting to address the issues with Mr***, but to date he has declined our offerHe did agree to a follow up phone call later in the day, but he was not available when we called backUniFirst remains committed to Mr*** and we hope we can work out the issues together to find a mutual resolutionBut we need a chance to discuss that matters if this is to be resolvedWe hope to make Mr*** a satisfied customer once again

At UniFirst, we take customer service and satisfaction very seriouslyWhich is why upon receiving notice of *** *** ***’ concerns, our local UniFirst manager immediately scheduled an appointment to meet with the company owner, *** ***, to discuss the issues and verify if our service
levels may have fallen short with this account In reference to the Garment Protection Plan (GPP) issue, which is a uniform cost containment option we offer our customers to help control damaged garment and lost garment charges, we acknowledged that *** *** had decided not to participate in the program and we have since removed the program from their accountAll applicable charges were also credited. Regarding the missed delivery; we acknowledged our error in not providing proper advance notification of the upcoming holiday delivery schedule changeThis, coupled with our delivery truck breaking down on their delivery day, unfortunately resulted in their delivery being made an extra day late. An agreed additional credit amount for this was reached with Mr*** and the credits have since been applied. As a result of the meeting and the ongoing agreed to action plan, we believe all issues have been resolved in an acceptable manner for all parties involvedWe hope Mr*** and *** *** *** will soon become a fully satisfied UniFirst customer once again

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***UniFirst has failed to address the issue of dishonesty, deceptive business practices and unfair practicesSimply research the numerous complaints of similar nature and you will see a pattern with themThey have an attorney who has dozens and dozens of these suits going onI suspect that these suits which harm small businesses are a substantial part of their financial portfolio and would like to see a major law firm address with a class action lawsuitSmall businesses like mine cannot afford frivolous suits like this and harms the overall business and the amount of hours that hourly employees can receiveI offered, through their attorney, an option to attain the business of a second restaurant that I opened in early 2017, and got no responseAnd as I started to succumb to their lawsuit so I could focus on my business and not be distracted, I offered several options for settlementEach time I did, their attorney asked for moreMy last offer was $6,000, and then he wanted $He had proposed $just three weeks earlierI plan to go to the press and expose this company for what they do and how they harm small businessesIn the meantime, I am having to spend money on a defense attorney, and have had to substantially reduce employee hours to fund my defenseThe comment about "low ball" is not accurateThe issue was their driver asking for a positive assessment as "this would be helpful with his review," then starting to steal from me within a few weeks by shorting products that I was billed forIf UniFirst wanted to solve this with ethics, they would have dealt with their driver, would have accepted an opportunity for another account which they did not have, or accepted one of my offers despite the fact that I was not in the wrongThey are predatory and want to bully small business owners
Regards,
*** ***