Unifirst Corporation

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] 
 During the initial consultation in 2012, the Unifirst representative did not mention or bring to my attention any "auto renew" clause in the contract.  Also, last year when I attempted to cancel the service, there was no mention of an "auto renew", I was told that my contract ended September of 2017.  Over the last 2 years, the quality of the uniforms and the service has been sub par, this is why I attempted to cancel the service  September 2016. The manager that was there last year attempted to rectify our issues and was successful for a very short time before the service and the uniform quality eroded again.  I have spoken to someone at Unifirst in Massachusetts and was informed that it is the Individual mangers decision to accept my departure from their service.  I am asking again, please allow this to just be over.  
Regards,
[redacted]

]
Revdex.com:
I have reviewed the response submitted...

by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our local UniFirst management team has met with the business’s ownership to discuss the noted concerns. At the same time, we acknowledged that billing and product errors were inadvertently made. As a result of the meeting, product issues were discussed and resolved and a mutually agreed upon credit...

has been applied to the business’s account.  It is our understanding that all concerns have been resolved and the business is completely satisfied with the resolution.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]

Our local UniFirst management team and the business’s ownership have come to a mutually agreed upon resolution to terminate our agreement early.  It is our understanding that the primary concerns have been addressed and both parties are now satisfied with the outcome.

UniFirst takes pride in consistently conducting business in an honest and ethical manner, and we take customer satisfaction very seriously, which is how we have become a leader in our industry.  Earlier this week, our local management spoke with this customer in good faith to address the...

concerns and the details of the complaint in an effort to come to a mutually satisfactory agreement. It is our understanding that that both parties have resolved the issues at hand and have worked out our differences in an agreeable manner for all involved.

On 02/24/16, our local UniFirst General Manager met with Ms. [redacted] to discuss her concerns and the details of her complaint in an effort to come to a mutually satisfactory agreement.  As a result of this meeting, we believe all issues and differences have been resolved in an agreeable manner...

for all involved. Upon successful completion of our action plan, we hope Ms. [redacted] will again become a fully satisfied UniFirst customer.

UniFirst takes pride in consistently conducting business in an honest and ethical manner and we take customer satisfaction very seriously, which is how we have become a leader in our industry.  On 01/28/16, our local UniFirst management team met with Mr. [redacted] to discuss their concerns. ...

As a result of this meeting, it is our belief that UniFirst and Mr. [redacted] have resolved all the issues at hand and have worked out our differences in a mutually agreeable manner for all involved.

Our UniFirst local management met with the account’s ownership (Mr. [redacted]) on March 15th to discuss their concerns. Although Mr. [redacted] was not aware that one of his employees submitted this Revdex.com complaint, he reiterated they are not staying with UniFirst due to financial reasons. This...

was initially communicated to us less than 2 weeks earlier on March 3, 2017 when we received a letter from our customer expressing their desire to quit service. However after receiving the letter, our local management worked out a resolution with Mr. [redacted] which equated to a 30% weekly saving. Mr. [redacted] seemed satisfied with this resolution.
Regarding the other allegations in the complaint, contrary to our customer’s stance on not having an agreement, there is a valid agreement in place. And per our mutually agreed upon and signed Agreement, there are specific steps to be taken by the customer if and when they wish to terminate service. These steps have not been followed as was agreed to by the customer and per our Agreement. In response to the serious allegation of bullying; our local UniFirst location takes customer service and satisfaction very seriously and at all times during this process our local Route Salesperson and District Service Manager have followed proper protocol. Despite our differences, we remain committed to Mr. [redacted] and his company, and hope we can still work together to find a mutual resolution.

Review: Ironworks on Main has a contract with Unifirst, they are suppose to deliver us rugs, towels, aprons, etc on a bi-weekly basis.

I recently became manager of Ironworks and started to check off products that were brought into the business, as this was not done before, on April 16th I noticed Unifirst had showed up, then had someone sign who was not approved to do so, and I noticed they had charged us for services that we did not receive. (runners, towels, mops) When I noticed this within the hour, I called and reported it to them (talked to someone named Lisa) She had responded to me in a very unprofessional way, and basically stated the driver said he had delivered the product, so it must be there. I had an opportunity to check our cameras, and have proof that the products were not delivered, I have asked for a current invoice with the correct deductions for the items not received, and they have not responded.Desired Settlement: That they will correct my billing, credit me for the products I did not receive and end the contract.

Business

Response:

UniFirst maintains that the terms of its business relationship with Ironworks on Main are memorialized

in a written Customer Service Agreement (“CSA”). By way of the CSA, the customer promised to provide

UniFirst written notice and opportunity to remedy any real or perceived service deficiencies. Despite this

promise, Ironworks on Main failed to provide UniFirst either proper notice or a meaningful opportunity

to remedy the alleged service issues.

Review: Unifirst did not provide [redacted] employee's with uniforms that they could wear on their jobs. Uniforms were sent to us with torn places, stains and were not washed and they sent other company's uniforms to us. They sent us uniforms that were worn out. Unifirst agreed to a buy out price then added other charges. Then they gave us bad credit to credit reporting firms. I am sending copy of letter sent to them by our attorney.

see scanned doc.pfDesired Settlement: I would like for Unifirst to clear our bad credit with credit reporting agency's.

Business

Response:

I understand you have a complaint on Unifirst Corp. from [redacted] at [redacted] our District Service Manager had several conversations with her about ending her agreement with Unifirst early. On Feb, 7, 2013 [redacted] spoke to Ms. [redacted] by phone about ending her agreement. On Feb. 7th [redacted] sent her a letter stating what it would cost to get out of her agreement. The total was $6,377.28 for the buyout plus a balance of $356.95 for services rendered. She responded with a letter on Feb. 13th stating that she would pay $900.00 for used garments. [redacted] replied back to her Feb. 20th stating he would take $1413.64 for the buyout and we would absorb the balance which was $4,963.64. On March 5th Ms. [redacted] sent a letter stating she would pay $1100.00 for the buyout and that was her final offer. [redacted] responded with a letter on March 11th agreeing to accept the $1100.00 for the buyout, there was no further discussion about the services rendered balance. We received her check #[redacted] for $1100.00 that states for "contract buyout". I have attached copies of these letters and check. Ms. [redacted] continued to receive services until March 5th. The balance of her accounts receivable is $1,337.39 which is what we are trying to collect for services rendered. [redacted]Office Admin. Loc [redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. In Response To Unifirst's Statement. Several Weeks Before We Talked About A Buyout Of Contract. I Told [redacted] At Unifirst That I Would Not Be Sending Anything Out Or Reciving Anything For Service. Therefore I Should Not Be Charged For Services I Did Not Accept. And They Did Not Peform. Unifrist Is Trying To Make [redacted] Pay For Service They Did Not Peform. Unifirst Gave Us A Bad Credit For This. This Can Be Settled If Unifrist Will Restore Our Credit With Credit Burea Thank You [redacted]

Business

Response:

Complaint ID: [redacted] We will settle the account for $285.34 for services rended. [redacted]Office Admin. Loc [redacted]Ph: ###-###-####Fax: ###-###-####

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. In response to your letter I received after my last complaint with Mr. [redacted] of Unifirst. I did not receive any services, and I did not send anything out for service. Therefore I do not think that I owe for services I did not receive. I think I paid too much for the uniforms on the contract buyout. My attorney, [redacted] of Bristol, TN is going to take my paper from Unifirst to the credit reporting agencies to have this removed from the business credit. If it is put back on at a later date, then we will sue for damages to credit. Again, with all this, I feel that I do not owe Unifirst any money at all. Sincerely, Regards, [redacted]