UniGroup

Initial Business Response /* (1000, 6, 2015/09/22) */
I have reviewed the complaint filed by [redacted] and [redacted].
Since the [redacted] shipment was transported across interstate-lines in interstate commerce pursuant to an interstate Bill of Lading and United's published operating...

tariffs incorporated therein, this entire transaction is governed exclusively by applicable federal law. Notwithstanding exclusive federal jurisdiction over the transaction in question, it is United's policy to cooperate fully with any inquiries made by state regulatory or consumer protection agencies. Accordingly, I have provided a summary of the handling of this file for your consideration.
The [redacted]'s claim is being handled by United agent, [redacted] Inc. The [redacted]'s concern is that they have not received a response from [redacted] regarding the status of repair to their items. United Home Office reached out to [redacted] regarding the situation. United Home Office was advised that the [redacted]'s have received very consistent and timely updates regarding the status of their claim. All in-home repairs have been completed and they ([redacted] are waiting for confirmation of completion for shop repairs. Once they have that information, they will proceed on the cash out items.
It appears to United Home Office that [redacted] is following all policies and procedures and that the claim is being handled proactively.

Our customer purchased an interstate move to Florida and began storing their belongings in a container in our Hyattsville Maryland warehouse in March of 2016.  Over the last six months we lost the ability to continue to provide storage inside this warehouse.    The containers are designed to be stored outside and we are able to hold the container in a secure gated area on site until Ms [redacted] instructs us to ship it to destination.  We can move the container to Florida now and store indoors as was the original design.  We can deliver locally so that Ms [redacted] can secure alternate storage in the MD area.   We apologize for the inconvenience and look forward to a quick resolution.     ·        Ms. [redacted] has entered into an interstate moving agreement with United, as evidenced by the United Bill of Lading; ·        Interstate moving agreements, like Ms. [redacted]’, are governed by federal law and regulation and the terms of the United Bill of Lading, including those found in United’s published tariff (which is referenced in the Bill of Lading Terms & Conditions); ·        Under the interstate moving agreement, Ms. [redacted] asked United to store her property inside of a warehouse while she decides upon a new destination location; United agreed to do so, but United has certain rights under the applicable law and United’s tariff, including: o   The right to select the location of the storage warehouse; o   The right to offer outside warehouse storage (for a corresponding different storage charge assessed to Ms. [redacted]) if inside warehouse becomes unavailable; and o   The right to decide to terminate the interstate moving agreement if the storage continues for more than 180 days. ·        United recently received notice that it will no longer have available inside warehouse storage available in the city where Ms. [redacted]’ shipment is located after November 1, 2017. o   United has  provided Ms. [redacted] notice that it will no longer be able to offer inside storage warehouse service available after that date and offered her options, including: §  Outside warehouse storage in the area where her shipment is currently being stored; §  Allowing her to terminate her interstate moving agreement with United and remove her property from United’s storage container; or §  Providing United with a firm, final destination city so that United can move Ms. [redacted]’ shipment to that city and arrange for storage until her final destination residence will become available. o   Ms. [redacted] has rejected all of these options and made demand for numerous services and refunds that are not permitted under applicable federal law. ·        United regrets that it will no longer be able to offer the service requested by Ms. [redacted] and remains willing to work with her to find a reasonable solution; however, United remains obligated to comply with applicable federal law and the terms of the agreement.     [redacted] Director, Transport Solutions

Business response scanned to file.