UniGroup

As a Customer Service Specialist, I have been asked to respond on behalf of United Van Lines regarding the customer’s If the customer is disputing cargo damage and / or missing item claim, that claim will be resolved pursuant to Mayflower Transit’s interstate operating tariff and applicable
federal law. Cargo damage and / or missing item claim issues and the transportation charges are two (2) separate issues and are handled as two (2) separate issuesCargo damage and / or missing item claims will be resolved based on the Valuation the customer signed for on the Bill of LadingOur records indicate that on or about May 18, 2016, *** ***, Claims Adjustor, Claims Department of Mayflower Transit, advised the customer that their claim was submitted to Mayflower Transit for further reviewThe customer’s claim has been respectfully deniedDocumentation confirms the customer’s items were all delivered into a self-storage unitBefore Mayflower was able to inspect the items, the customer had them items relocated to a new locationMayflower requires that all items be inspected before being moved to a new locationThis is required because without the opportunity to perform an inspection, we are unable to differentiate between the damages that may have occurred while the goods were in the possession of MayflowerThe Tariff in which the shipment was moved under, Tariff NoMT01, item article states, “Moving or disposal of an allegedly damaged item by shipper prior to carrier’s inspection will be construed as a denial of a carrier’s reasonable opportunity to inspect allegedly damaged item and its packingAny and all questions and / or inquires as to the status of a claim, the claims process, resolution and / or arbitration can be directed to their Claims Adjuster, *** *** and / or they may call the Claims Deptat the Home Office of Mayflower Transit and she can be reached at ***. We did not anticipate difficulties when the move was accepted nor was it intentional in anyway. We regret that we failed to meet the customer’s expectations. We are unable to compensate the customer based on her perceived level of service Thank you, *** *** Customer Service / Social Media Specialist

Initial Business Response /* (1000, 14, 2015/12/16) */
ood morning,
Please find attached Mayflower Transit, LLC's ("Mayflower") response to the complaint filed against Mayflower by *** ***
Sincerely,
*** L***
Staff Attorney, Cargo Litigation
UniGroup, Inc
***
*** ***
*** MO XXXXX
*** (phone)
Initial Consumer Rebuttal /* (3000, 16, 2015/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A number of items severely damaged during the transport are being compensated for, such as inv# *** and *** (both night stands) and inv#***, *** *** and *** (king bed)Treasure Cost Moving and Storage Incstates that these pieces had dents prior to the moveWe find it a dishonest way of protecting the company against any further damage done to our furnitureThe bill of lading is illegibleThe person taking the notes could have pointed out to us that he had noticed something wrong with our furnitureHad we known what it meant, we would have never signed itI have pictures of the items before and after the move to prove thisClick here to see these picturesIt is a safe link to my DropBox: ***
Or else, please instruct me how to upload pictures to this claim
Here is a list of the items we request reimbursement for damages caused:
Inv # *** and *** TWO NIGHT STANDS: deep scratches and dents
Inv *** *** *** and *** KING BED: several dents and scratches
Inv # *** and *** TWO ADITIONAL DINING CHAIRS: out of badly damagedCompany only wants to compensate for two of themPlease add the other two
Inv # *** BOOKCASE: scratches and badly damaged glass door frameDiscontinued by the manufacturer, parts cannot be purchased for repair, making the whole unit useless, as it is aesthetically unacceptableThe movers insisted that the bookcase be transported assembled, even though payment was made for movers to disassemble it
Inv # *** CHINA HUTCH TOP GLASS CABINET: Back central mirror was dislocated and shifted downDoors no longer closePlease see photos
Inv # *** COFFE TABLE: scratches and yes, it was transported by the Treasure Coast Moving and Storage, Inc
Inv # *** MUSICAL INSTRUMENT: scratched
Inv # *** BOOKCASE: Leg smashed
Inv # *** ONE LARGE PLASTIC BIN: smashed during the move, had its contents (a total of six LEGO Friends sets, imported pencils and pens) scattered all over the back of the truckMy husband tried to pick up some of the spilled toys but was yelled at by the truck driver to hurry up and get the stuff out of his truckThe truck driver was well aware that this plastic bin had been destroyed and the toys had been smashed by cartsWe were originally advised by Treasure Coast Moving and Storage's agent *** *** that this large and sturdy plastic bin was safe to travel without having to be placed inside a cardboard boxOur children were devastated to see their favorite toy collection partially lost and destroyedPut yourselves in our shoes for a secondMoving is hard enough and traumatizing, especially for childrenThey didn't deserve to have this happen to themI have tried to replace their Lego sets, but most of them have been discontinued and are no longer available
Inv # *** PATIO TABLE: scratched
THREE MEDIUM SIZE HEAVY DUTY CARDBOARD BOXES: missingLots of books and treasured items were lost and we are very upsetWe ask a compensation of $per missing box
Regarding signing the Bill of Laden at delivery, my husband was left with no choiceThe truck driver told him that there was nothing he could do about the damaged furniture at that point and needed to remove the truck from our drivewayMy husband was alone during delivery and incapable of keeping track of all the items being brought into the houseThe driver didn't care to count and check them off the listWe only realized the boxes were missing once we had a chance to count and organize themOnce more, the company was dishonest and carelessMost of the items were left disassembled and on the ground floor, even though assembly had been included in the paymentOverall, this has been a very traumatic experience
Please let me know if you have any questions or need more information on the items
*** ***
XXX XXX-XXXX

Initial Business Response /* (1000, 7, 2015/09/23) */
I have reviewed the complaint filed by *** ***
Since the *** shipment was transported across interstate-lines in interstate commerce pursuant to an interstate Bill of Lading and United's published operating tariffs incorporated
therein, this entire transaction is governed exclusively by applicable federal lawNotwithstanding exclusive federal jurisdiction over the transaction in question, it is United's policy to cooperate fully with any inquiries made by state regulatory or consumer protection agenciesAccordingly, I have provided a summary of the handling of this file for your consideration
Since Ms*** is not satisfied with the settlement she received for her refrigerator, United will re-open the claim and her claims adjuster will be in contact to discuss settlement options

To whom it may concern,Please be advised that the following complaint has been resolved and that no further actions are needed or being requested. Best regards,*** ** ***

Please see Revdex.com Complaint #*** *** *** *** ***

Please see attached: Thank you, *** ***

To Whom It May Concern:As the Lead Customer Service Specialist, I have been asked to respond on behalf of United Van Lines regarding the customer's request for $delay compensation. We have contacted Ms*** and explained that she does not qualify for delay benefits. WE have apologized for the frustration and inconvenience that Ms*** and her family experienced regarding the mis-communication regarding delay benefits. We went outside the guidelines and agreed to increase our original offer to $in the interest of customer service. Ms*** has accepted. The check will be sent out once the required release has been completed. We regret that we failed to meet the customer's expectations. Thank you for allowing me to respond to customer's complaint

Initial Business Response /* (1000, 7, 2016/02/29) */
Since the *** shipment was transported across interstate-lines in interstate commerce pursuant to an interstate Bill of Lading and United's published operating tariff's incorporated therein, this entire transaction is governed exclusively by
applicable Federal lawNotwithstanding exclusive Federal jurisdiction over the transaction in question, it is United's policy to cooperate fully with any inquiries made by state regulatory or consumer protection agencies
The ***'s claim is being handled by United Van Lines; not UniGroup, IncUniGroup, Incis the parent holding company of, among various other subsidiaries, United Van LinesSuddath is a disclosed household goods agent of United Van Lines and United Van Lines will be addressing and handling the ***'s claim
The ***'s complaint refers to the coverage for their shipment as "insurance." United does not offer its customers insuranceUnited assumes the responsibility for loss or damage to the household goods we transport, based upon the chosen valuation option on the Bill of LadingValuation is a contractual level of mover liability based upon the mover's pricing program (also called a tariff)By declaring the type of valuation the customer wants for their shipment, they are determining how much liability the mover will have if there is loss or damage to their shipmentThe Bill of Lading, which was signed by the ***'s, fully explains valuation
United's operating tariff provides that our company has the right to inspect every item claimed as damagedItem (f) of the tariff states, "Carrier must be promptly notified after discovery of concealed damage or shortage and given reasonable opportunity to inspect the shipment and packingUpon discovery of concealed damage or shortage, the shipper must refrain from moving and attempting to repair, or disposing of an allegedly damaged item, or its packing, if anyMoving or disposal of an allegedly damaged item by shipper prior to carrier's inspection will be construed as denial of carrier's reasonable opportunity to inspect the allegedly damaged item and its packing." United's repair firm has made several attempts to contact the ***'s to set up a time to inspect their itemsTo date, the ***'s have not set scheduled an appointment
In order for United to bring the claim to conclusion as quickly as possible, the ***'s need to contact United's repair firm and set up an appointment so that their items can be inspectedThe repair firm will then prepare a report for the assigned claims adjuster, which the adjuster will review for payment
Initial Consumer Rebuttal /* (3000, 9, 2016/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Suddath, United Van Lines and Unigroup continue to seek to convolute responsibility and liability through multiple entity structures and broker/agency relationships which are at odds with how their services have been performed, and how they've represented their business to us and how they've represented it to your colleagues at Revdex.com New Jersey
The explanation provided by Unigroup is misleading and inaccurate on several levels
Unigroup claims that United Van Lines is handling our claimThis is falseFor the avoidance of doubt, we had requested an explanation of Unigroup's involvement in our matter from Brett Rapps (a Unigroup employee) and he refused to provide anythingTo summarize, Suddath represented to us that its claim department would handle our claimThey later told us that Unigroup would handle the claimIn fact, our Revdex.com complaint was filed against Suddath and moved to Unigroup (not United Van Lines) on the basis of Suddath's recommendation (NJ Revdex.com can confirm this point, if needed)We have never dealt with any claim person from United Van LinesBrett Rapps has been our point of contact; he is a Unigroup employeeUnigroup ought to identify which United Van Lines person has been in touch with us to substantiate its claim regarding who is handling this case(It's extremely challenging for us to differentiate across Unigroup/United/Suddath given the people involved and claims madeUltimately, this appears to be a governance issue at the parent company level and a convenient legal construct to avoid liability, but is completely inconsistent with the fact pattern we have encountered.)
Unigroup claims that United Van Lines does not offer its customers insuranceThe Bill of Lading states that "Full (Replacement) Value Protection is the most comprehensive plan available for protection of your goodsIf any article is lost, destroyed, or damaged while in your mover's custody, you mover will...restore it the same condition...or replace the article..." This is economically equivalent to insurance(Insurance is according to Merriam-Webster: "coverage by contract whereby one party undertakes to indemnify or guarantee another against loss by a specified contingency or peril".) I'm not sure what consumer-unfriendly legal definition Unigroup/United are attempting to rely upon to claim that this is not insuranceHowever, this is probably just semanticsThey damaged our goods, and however they want to construe it, they have a contractual obligation to make us whole which is replacement
Unigroup claims a right to inspect the damaged furniture and seems to be suggesting that we are impeding such an inspectionUnited/Unigroup/Suddath inspected all of the damages when they were notified that our furniture was damaged as it was unloaded from their trucks and photographed (in certain instances capturing movers in the pictures)They are inconveniencing us with the need for multiple inspections by parties unrelated to the carrier (which was not a requirement for settlement established in the language they reference in their response or in the Bill of Lading)Nonetheless, we have sought as much as reasonably practical to accommodate
Unigroup is claiming that the Bill of Lading explains United's valuation policyI am not in possession of any document which explains how valuation is carried outI had requested such a document from Brett Repps at Unigroup and he would not provide itI would appreciate a copy of the section of the Bill of Lading which explains how United/Unigroup determines valueI don't believe this assertion by Unigroup to be trueThe onus is on Unigroup to substantiate it
Unigroup claims that we haven't contacted its "repair shop"We have contacted United/Unigroup's inspectorHe has not responded to our emailsUnited/Unigroup uses the term "repair firm" to describe himUnfortunately, this is a completely disingenuous and misleading descriptorTo the best of our knowledge, the inspector runs a business out of his home which consists solely of inspecting goods on behalf of United/UnigroupHe performs no repairs, and has a single extremely negative reference in the public domainIn short, he appears totally unqualified and completely conflictedOnce again, we've attempted to work through some basic logistics around setting up an appointment, and the inspector has been totally unresponsive
I'd be happy to discuss any and all of this at your convenienceSuddath/United/Unigroup are in breach of contract and are not operating in good faithWe have dealt exclusively with Suddath and Unigroup employees, not United Van Lines employees, despite Unigroup's claimsClearly, loosely veiled liability management is not the raison d'etre of its corporate structure but also motivation behind its creative use of a totally unresponsive "repair firm" to perform inspections
In short, this matter remains horribly unresolved as a result of the lack of cooperation of Suddath/United Van Lines/Unigroup and its "repair firm"
I would like for this complaint to be viewable as potential customers ought to be able to do their own due diligence on Suddath, United Van Lines and Unigroup, and get a sense of this business's unethical practicesInstead of paying for lawyers to cover up its mistakes, this organization should focus its resources on training its employees not to damage its customer's goods and to live up to its promises and obligations, particularly when they result directly from its gross negligence

Hello, Please see attached the response for Revdex.com Complaint ID#*** *** ***If you have any questions, please let me knowThank you, *** ***

Initial Business Response /* (1000, 5, 2016/01/04) */
As the Lead Customer Service Specialist, I have been asked to respond on behalf of Mayflower Transit LLC regarding the customer's request for a refund in the amount of $
The shipment was transported via our container program in order
to facilitate the delivery within the agreed upon dates of August 4, through August 21,
The customer's agreement states on page section the following information:
"Carrier shall have the right in case of physical necessity or otherwise to forward a shipment via another carrier."
We have apologized for the residential property damage that occurred to the stairs at originA settlement in the amount of $was accepted for the damage
We apologize for the frustration the customer experienced, however we unable to change the terms of her agreementTherefore, we respectfully decline her request to match a competitor's price after the move has been completed
Thank you for allowing me to respond to customer's complaint

Initial Business Response /* (1000, 14, 2015/07/10) */
This will acknowledge UniGroup, Inc.'s ("UniGroup") receipt of the complaint that was submitted to the Revdex.com of Eastern Missouri and Southern Illinois ("the Revdex.com") by *** ***In her complaint, Ms*** raises concerns
about United Van Lines, LLC's ("United") settlement position with respect to her claim for cargo loss and damage that arose under her household goods shipment designated as United Van Lines, LLC Order Number XXX-XXX-X, which was transported by United from Texas to Florida
As an initial matter, UniGroup is the parent holding company of United and other subsidiariesAs such, UniGroup does not directly participate in the transport of household goods shipments and has no liability for any claim for cargo loss or damage which might arise from the transport or an interstate household goods shipmentsThus, this complaint is properly directed to United as the carrier that issued the Bill of Lading and actually transported Ms***' household goods shipment from Texas to Florida
Ms*** initially filed this complaint against United's disclosed household goods agent, North Dallas Moving & Storage ("North Dallas"), on June 23, with the Revdex.com of Dallas and Northeast TexasThe Revdex.com of Dallas and Northeast Texas designated Ms***'complaint as Revdex.com Case Number XXXXXXXXUnited advised the Revdex.com of Dallas and Northeast Texas that Ms***' complaint against United should properly be directed to the Revdex.com of Eastern Missouri and Southern Illinois because Ms***' shipment was transported under United's interstate operating authority and pursuant to a United Bill of Lading contract

Initial Business Response /* (1000, 5, 2015/07/22) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@chipman-spokane.com
Because of the amount of Ms***'s claim, our agency (Chipman) decided to have the United Van Lines claims department handle and settle the
claimWe were unaware of the issues encountered between Ms*** and the claims adjuster and repair firmIf the settlement paid to Ms*** is inadequate ($was paid as settlement of her claim), we advise that she contact the United Van Lines claims department to request a review with a manager
As for the issues with the inspector/repair firm, he was contracted by the van line to provide the serviceBecause of the thousands of locations our customers can relocate to, the van line must find local firms for claims inspections and repairsIn the case of repair firms that are not performing to the satisfaction of the customer, it is recommended that the customer request a new firm

UniGroup has contacted the customer and is actively working their claimUniGroup regrets the difficulties the customer experienced in their claim filing process and has identified the issues that impacted the company receiving the required claim documents from the customer

Initial Business Response /* (1000, 7, 2015/10/14) */
While it is the intent of Mayflower Transit, LLC ("Mayflower") to load each shipment onto truck, there are times when it becomes necessary to divide a shipment among or more trucksThis can happen when shipments loaded prior to the next
pickup are greater than estimated taking up space set for the next pickupIn addition, this can be caused by additional items being added, bulkier items loaded or a customer deciding to take more than what was estimated
Rather than jeopardize the entire shipment being delivered late, the driver is to load essentials on the first truck so that a customer can set up their householdThe customer had a delivery spread of 7-3-to 7-8-The main portion, 14,lbs., arrived on 7-9-and the overflow portion, lbs., delivered on 8-7-
The customer's shipment was estimated at 11,lbsand the actual weight was 14,lbsWe hauled an additional 2,lbsat no chargeThe overflow portion does not qualify for delay benefits
And as the customer noted, their damage/loss claim has been received and is being handled by Mayflower's claims department
Thank you for allowing us to respond to the customer's concerns
Initial Consumer Rebuttal /* (3000, 9, 2015/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mayflower's response completely ignored our concerns described in the complaintIt's fine that Mayflower has a policy in place that states delay benefits are not applicable to overflow shipments, but this needs to be communicated during the signing process, not after the factBased on our experience, Mayflower clearly believes they can add or change the terms of the purchase agreement to mislead their potential customers to make a sale and then later protect themselves when they fail to deliver on what was promisedAdditionally, the biggest issue we had was the complete lack of any proactive communication on Mayflower's partIf we hadn't taken the initiative to call them we would probably still be waiting for our items to arriveI assume because they did not address these concerns that their silence can be taken as agreement
We are not looking for any reimbursement from Mayflower for the delay claimThis complaint was filed to help make Mayflower aware of the issues we had and to warn other potential customers
That being said, we have since completed repairs and reimbursement of lost/damaged itemsThis took a bit longer than we had hoped but overall the process was fairly smooth and the company and their contractors were good to work with

Complaint: ***
I am rejecting this response because:Good afternoon.We thank you and Revdex.comfor the response from *** *** ***,*** L*** written onFeb.1, and received by us onFeb 02, 2018.We are Disputing the Response Emphatically, reasons to follow in separate email.I am asking to Please talk to the person from Revdex.com who is handling our Dispute over the phone, my cell is:*** ***I would like a mutually convenient time please so I am at home with our notes, to explain the time line and answer All questions they might have for clarification purposes.We are not clear about "our response" to not contain personal identifiable information as it will be posted!At this point our response must have names for Accountability issues, but once "Resolved or Not", we definitely want to write a Shorter version of our complaint only with company names,*** *** *** and *** ***, ***, FL., But no personal names of individuals involvedAlso we do Not want our surname (last name) to be published, only *** & ***, FL or WI, *** is a Doctor and our privacy is very important.We want to report *** ***,Member of Presidential Staff at Home Office, *** *** *** for being BIASED.Jul 6, 2017.Day after Delivery in Cedarburgh, WI*** called United Home Office, @*** *** * ***, Customer Service to report that she was held Hostage at Delivery on 7/05/for $and we were Disputing the charge.*** reported the Dispute over the phone to *** at Ext: ***.Several days later, on Jul 11, *** realized that no support documents had been sent and called *** leaving her a voicemail asking for ***'s email so we could send Backup Information supporting out Dispute*** Never heard back from ***.July 14, we received an email and invoice from *** saying that since that *** signed the $charge she agreed to it and it was valid.Same day *** called *** asking her how did she come to her conclusionwithout hearing our side of the story and that *** was Held Hostage and signed Under Duress! *** explained to *** that the whole issue of the Extra charge was that *** ***, ***, FL had Not packed the van in Order of Delivery to Storage and Rental Townhome eventhough we spent all night 6/29/and into 6/30/17 sending emails to ***, ***, *** in order for Van to be packed, "They" had asked for these Five emails with photos under the Premise that driver needed this to pack accordingly, yet when driver *** *** arrived in Cedarburgh, Not only had he Not packed the Van, But Never given a copy of our emails!***, a very nice gentleman was Very Upset & BelligerentHe was stuck with a Lot of unexpected work, more time on our delivery than expected, loosing money, as he and three helpers sent from ***'s, New Berlin, WI had to Unload the Van Completely, separate Storage & Rental, then Load for our rental three blocks awayI was told by *** that *** was ordering men at hours, Yet Only two men at hours arrived, Again we have been Over charged!We have names of movers, telephone numbers, and a photo to support our statement.We are Also sending a copy of *** *** voicemail to *** was Very Stressed, Worried, somewhat scared, during delivery & certainly Perplexed as the Only reason we went with United is that *** had Reassured us, more than once Over the phone, that our contract of $17,was FULL Service, (which means *** was to do ALL packing, & Binding Contract)*** called from storage on 7/05/17, *** on his cell asking for an explanation, yetmonths later, Still no return call from *** ***Zero Customer Service from *** ***!*** asked *** for the name of* *** *** President in order for us to report ***'s Prejudice and ***'s response to *** on 7/14/was, "You can report this to Anyone you wish, I sit on the President's Support Team, this matter will come to Me, and I, Again, will Deny your claim".And *** did deny our Claim both over emails on 11/03/which we have forwarded to you, and Again inJan2018.Sincerely,*** & *** *** How Many Versions of the Truth are we going to Endure?Attached is the voicemail from *** ***, *** *** Booking Agent who came to our home for the Initial Estimate on May 26, sent to ***'s cell at:*** *** * ***The Extra Charge was requested by the driver, *** ***, BECAUSE *** *** Team, ***, FL did Not do their job! Terrible Logistics! Why was the van Not packed for delivery to Storage & Rental Townhome? We have asked, never given a valid reason, just excuses!*** & *** ***

Initial Business Response /* (1000, 5, 2015/07/21) */
Contact Name and Title: *** *** Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@unigroup.com
I have reviewed the complaint filed by *** ***
Since the *** shipment was transported across interstate-lines in
interstate commerce pursuant to an interstate Bill of Lading and United's published tariffs incorporated therein, this entire transaction is governed exclusively by applicable federal lawNotwithstanding exclusive federal jurisdiction over the transaction in question, it is United policy to cooperate fully with any inquires made by state regulatory or consumer protection agenciesAccordingly, I have provided a summary of the handling of this file for your consideration
The customer cites concerns relating to Fry-Wagner, an agent for United Van Lines, settling a claim for a missing boxUnited will work with Fry-Wagner to ensure all appropriate steps were taken to locate the missing boxA United adjuster will be assigned to contact Mr*** to discuss further

Initial Business Response /* (1000, 5, 2015/12/28) */
I have reviewed the concerns and I see where the adjuster has overlooked some of the missing itemsWe will reopen the claim and establish an advised settlement position
Initial Consumer Rebuttal /* (3000, 7, 2015/12/30) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
It has been over months sense this move and with these same issues I will keep a open mind that they will accept the responsibility for the lost and damaged propertyWe shall see if they live up to there claims

Initial Business Response /* (1000, 5, 2015/09/17) */
As the Lead Customer Service Specialist, I have been asked to respond on behalf of United Van Lines regarding the customer's complaint about the delay of their shipment.
We apologize for the frustration that the customer experienced...

regarding the delay of the transport of his shipment to Washington. However, due to the high volume of shipments transporting during Peak Season (May 13 through September 15) and the shortage of drivers and equipment industry wide, we used every available avenue to get the customer's shipment to them within a timely manner.
The customer had a delivery spread of July 6, 2015 to July 18, 2015. The shipment delivered to the customer on August 12, 2015. Per their agreement, the customer was entitled to delay benefits of $100.00 daily allowance. We do not pay for expenses.
We processed a delay claim settlement in the amount of $2,500.00. The check was mailed to the customer on August 26, 2015.
The delay was not anticipated when the move was accepted nor was it intentional in anyway. We apologize for the delay and regret that we failed to meet the customer's expectations.
We respectfully decline the customer's request for additional compensation.
Thank you for allowing me to respond to customer's complaint.

Please see attached response.

Per your request for additional information.I use [redacted] moving company in [redacted]. Everything went well until the movers came to physically move me. They damaged my good Maple hardwood end tables. UniGroup sent a person to look at the tables and he was going to use epoxy and fillers to fix...

them. Being the son of a Master Cabinet Maker I am very familiar with hardwoods and antiques. I have never heard of using epoxy and fillers on good hard wood.The movers lost part of my belongings, especially the coverlet to my [redacted] king size bed. It covers the plastic box springs to the bed. I had called [redacted] bedding and got a quote an email from them stating the cost of the cover. UniGroup is denied it. Now the movers took the bed apart boxed up the mattress and delivered the bed with no coverlet.On the day of delivery the driver wanted $40.00 to reattached the legs to my TV, big scam, also my kitchen trash can was missing. The driver told me if you want it follow me to [redacted].This was claim #478-10-8. UniGroup kept stalling until the end of March when they sent me a check for $341.95 to cover the end tables. The end tables were only 4 to 5 yrs old. I bought them from [redacted]. I find that UniGroup has no idea of what good furniture is. I have read the Yelp reviews regarding this company and they are not good.As you can see from my pics of the damaged tables and what need to be done.I paid for Full replacement value.Thank you in advance,[redacted]