Union Telephone Company

I and my family have been loyal Union customers since the mid 90's, in December my brother who is legally blind purchased a phone from your store in Rock springs. The other day he dropped it and broke the screen, when he returned to the store to have it repaired, he was advised it would have to be sent to Riverton for repair at a cost of $475.00! He walked out of union's door and into the Verizon store next door where they repaired the phone in 30 min. for $115! Is this really the best you people can do! We are seriously considering our options at this point in time! Thanks Jim A 25 year customer.

December 31, Revdex.comS County Road 5, Ste Fort Collins, CO Attn: [redacted] Re: [redacted] [redacted] Dear Ms***, I am writing in response to the complaint received by Mr***, regarding a dispute on her account [redacted] in the amount of In the spirit of good customer service, we have issued credit in the amount of $79.00, which was the cost of the modem that was billed to the account I have been in contact with the customer, and she is aware that this credit has been placed on her bill, and apologized for any inconvenience this may have causedPlease let me know if there are any other questions regarding this matterSincerely, Tina D [redacted] Regional ManagerUnion Wireless

NoveNovember 22, Revdex.comS County Road 5, Ste 100Fort Collins, CO Attn: [redacted] *** Re: [redacted] *** ID: [redacted] Dear Ms***: Thank you for the opportunity to address the complaint filed by Mr***; received in our office on November 21, Mr [redacted] terminated his account with us on November 12, The final bill for Mr [redacted] generated on December 3, with the total balance of $ This invoice was mailed to the address on file Mr [redacted] contacted us on January 20, disputing the amount due [redacted] does not pro-rate final bills, however we did agree to credit back the monthly charges from November 12, through December 2, as well as the finance chargeThe total credit given was $52.32, leaving a balance of $that Mr [redacted] would be responsible to pay Mr [redacted] paid the final balance of $on July 11, When [redacted] received the payment, we sent notification to [redacted] to update their records [redacted] is the only credit bureau that [redacted] Wireless reports to At this point I would recommend that Mr [redacted] file a dispute with [redacted] to have this removed [redacted] has not received any dispute regarding this from [redacted] *** Please let me know if there are any other questions regarding this matter Sincerely, Tressa B*** Regional Manager Union Wireless us why here

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to meVery pleasant transaction this morning Regards, [redacted] ***

December 15, Revdex.com S County Road 5, Ste Fort Collins, CO [redacted] *** [redacted] [redacted] Dear Ms***, I am writing in response to the complaint received by Mr [redacted] regarding service issues he has been experiencing in Cody, Wyoming since his move there in August of I have been in contact with Mr [redacted] and believe that we have come to an amicable solution A credit has been applied to his account and the decision to cancel service is up to him at this time Please let me know if there are any other questions regarding this matter Sincerely, Tina D [redacted] Regional Manager Union Wireless

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to meI also would like to thank the business for the quick response time in this complaint matterI am sad however it had to come to this as we (my husband an I) are not big on complainingI do feel they have made it right just wish it didn't have to come to loosing us as customers to get our matters resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me They have said that they will meet all of my requests So if I don't receive another bill from them, then I am happy Regards, [redacted]

January 2, Revdex.com RE: ID#*** *** *** Dear MsSharf,
Thank you for the opportunity to address the complaint received by Ms*** regarding her final bill Ms*** ported out three of the four numbers on April 23,2014. One line that remained active on the account billed for another monthly reoccurring charge on May 24, 2014. There was no usage on any lines after April 23, We will be issuing a credit of $for the monthly chargesWe will also remove this from her credit report and collections If you need anything further, please contact me at *** *** *** Sincerely, Tressa B*** Regional Sales Manager Union Telephone Company

September 4, 2015Revdex.comS County Road 5, Ste100Fort Collins, CO 80529Attn: *** ***Dear Ms***,In the spirit of good customer service, we are willing to credit the remainder of the account balance owed on the account of $92.80. The final bill will process on the 24th of September and should reflect the balance of $0.Should you have any additional questions regarding this matter, please feel free to contact me

*** ** ***
*** *** ***
*** * *** *** ** *** ***
*** *** ***
***
*** *** ***
Re: *** ***
***
Dear Ms***,
I am writing in response to the complaint received by Ms
*** regarding the cancellation of her wireless
service, contract
obligations and her final bill
I have researched Ms***’s account and have found
that her lines were ported to another carrier on August 18, 2014. There was a break-down in our process and we
did not receive a disconnect notification in order to terminate billing. I have issued credit for the August, September
and October statement and the account status is now disconnected and the credit
on the account should bring the account balance to zero
Ms*** also signed a month contract that was set
to end on December 21, 2014, however in the spirit of good customer service, we
are waiving the early termination fee of $per line
Should you have any questions regarding this matter,
please feel free to contact me at ***
Sincerely,
*** ***
Regional Manager
Union Wireless

November 17,
Revdex.com
RE: Case # *** *** *** ***
Dear Ms***,
Thank you for the opportunity to address the complaint received by Ms*** regarding her early termination fees.
The year commitment was a result of Ms*** taking
advantage of our contract buy out option Union will pay the early termination fees for our new subscriber for up to $per line If this option is selected we require that the subscriber commit to a year contact or they pay an additional $per month on a year commitment Union provided a credit of $to Ms*** for her early termination fees to her previous carrier
Since Ms*** feels she was not informed of the extended length of the contract we will remove the $we charged in early termination fees Ms*** will still be responsible for the $for plan cost prior to her termination request
If you need anything further, please contact me at *** *** ***
Sincerely,
*** ***
Regional Sales Manager
Union Telephone Company

October 23,
Revdex.com
S County Road 5, Ste
Fort Collins, CO.
Attn: *** ***
Re: *** and
*** ***
Dear Ms***,
I am writing in response to the complaint received by Ms
*** regarding the receipt of a refund after
cancellation of her wireless
service in July
A refund check # *** in the amount of $has been
processed and was mailed via US Mail on October 13th to the primary contact address
we had on file. I have since been in
contact with Ms*** and we have updated the account to reflect the address
she requested. We will do a stop-payment
on the check *** and reissue a refund, this will be completed on 10-24-14. They should receive the refund within a few
business days
We apologize for the inconvenience the delay in the
refund may have caused the customer
Should you have any questions regarding this matter,
please feel free to contact me at ***
Sincerely,
*** ***r
Regional Manager
Union Wireless

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me I will pay the $683, this offer seems fair since the lady at your *** store told us $400.
Regards,
*** ***

I have attached my response.August 7, 2015 Revdex.com Attn: [redacted] RE: [redacted] Dear Ms. [redacted], Thank you for the opportunity to address the complaint received by Ms. [redacted] regarding her insurance claim. I spoke to Ms. [redacted] and provide the option for...

her to receive a 32GB [redacted].  This will double the memory of her previous model that was damaged.  Ms. [redacted] will need to return the 8GB [redacted] she received as the first replacement as well as the damaged 16GB [redacted].  This was an acceptable solution for Ms. [redacted]. If you need anything further, please *ontact me at 1-800-646-2355 ext. [redacted].Sincerely,Tressa B[redacted] Tressa B[redacted]Regional Sales ManagerUnion Telephone *ompany

Good Morning, We contacted Mr. [redacted] on March 27. 2017 by telephone.We informed Mr. [redacted] that we are not kicking him off of our towers, however our signal appears to be the stronger of the two and therefore his phone is locking onto our 2G network in his area.  We were able to...

assist him through the process of selecting his carrier on his device.  We also asked him to contact his provider to enter a trouble ticket with them regarding his coverage for that particular area.We feel that this issue has been resolved with respect to the customer's concern regarding Union Wireless.If you have any additional questions or concerns, please feel free to contact us.Sincerely,Tina D[redacted]Regional ManagerUnion Wireless

August 25, 2015Revdex.com8020 S County Road 5, Ste 100Fort Collins, CO. 80529 Attn: [redacted]Re:  [redacted]                Dear Ms. ,I am writing in response to the complaint received by Mr.[redacted] regarding their final bill.I have...

researched Mr. [redacted]account and see that Mr.[redacted] requested to port three of his four lines over to [redacted] on April 20,2015.  The request came into ourautomated porting system for ID [redacted] and thefinal number of [redacted] ID [redacted]. These ports for all three of these lines were completed on 4/20/15.  At the time the ports are completed, thelines are also disconnected as part of the port out process.  At no time, was [redacted] brought up orrequested to disconnect.  The customer came into our Casper store on 4/19/15 andspoke with our CSR Donna.  They wanted tomake sure that they were out of contract and if they could port their numberover.  There was no discussion regarding “disconnecting”any lines, as we would have told the customer that the lines needed to remainactive or they could not be ported.I have pulled the recorded calls between the [redacted]with the [redacted] Port Activation Center, [redacted]and our CSR Frank on April 20th,as the original request thru the automated system denied so they called in toverify that the information they submitted was accurate.  They went over the account password, thebilling address, and the last four digits of the Social security number.  During this call, they reiterated that thesethree lines were all on the same account. At no point did they even question the fourth line that is now inquestion.  There was no discussion ofcancelling the lines, because in order to port to another carrier, the linesmust be active.  On April 20th, the port for the three lines to[redacted] were successful, and were automatically disconnected based upon ourporting process.  The forth line wentuntouched and remained active.I reviewed the recorded call on June 24th, between[redacted]and our CSR Shuree.   [redacted]questioned being billed for the fourth and final line on his account.  Shuree had explained that we do notdisconnect lines without being asked and questioned if he had called to requesta disconnect.  He stated that hementioned to our rep in our Casper store that he was planning to cancel theaccount, but never specifically did he request the line be terminated.Shuree did prorate the disconnect to the beginning of thebill cycle for him, so he wouldn’t be charged for that month, however he isresponsible for the bill prior to us receiving notice to terminate the line,which took place on June 24, 2015.  Thebalance due is $91.63.I hope this helps to clear up the confusion on thematter, should you have any additional questions, please feel free to contactme at 1-800-646-2355.Sincerely,Tina D[redacted]Regional ManagerUnion Wireless

Complaint: [redacted]
I am rejecting this response because:
The facts are this, I did inform the CSR at the store that we were cancelling service. I was told by her that I would be getting credit back for the remaining days in the billing cycle which shows that she understood our intentions. If she had told me that I needed to come back and do that again I would have done so. I am not out to pull one over on this corporation, I have made a good faith effort to properly cancel this service from the beginning.
Regards,
[redacted]

NoveNovember 22, 2017                       Revdex.com8020 S County Road 5, Ste 100Fort Collins, CO. ...

80529                        Attn: [redacted]                       Re: [redacted]                       ID: [redacted]                        Dear Ms. [redacted]:           Thank you for the opportunity to address the complaint filed by Mr. [redacted]; received in our office on November 21, 2017.                        Mr. [redacted] terminated his account with us on November 12, 2016.  The final bill for Mr. [redacted] generated on December 3, 2016 with the total balance of $85.68.  This invoice was mailed to the address on file.  Mr. [redacted] contacted us on January 20, 2017 disputing the amount due.  [redacted] does not pro-rate final bills, however we did agree to credit back the monthly charges from November 12, 2016 through December 2, 2016 as well as the finance charge. The total credit given was $52.32, leaving a balance of $34.57 that Mr. [redacted] would be responsible to pay.  Mr. [redacted] paid the final balance of $34.57 on July 11, 2017.  When [redacted] received the payment, we sent notification to [redacted] to update their records.  [redacted] is the only credit bureau that [redacted] Wireless reports to.                                    At this point I would recommend that Mr. [redacted] file a dispute with [redacted] to have this removed.                         [redacted] has not received any dispute regarding this from [redacted].                          Please let me know if there are any other questions regarding this matter.                        Sincerely,                        Tressa B[redacted]                       Regional Manager                       Union Wireless                          us why here...

December 15, 2016 Revdex.com 8020 S County Road 5, Ste 100 Fort Collins, CO.  80529   [redacted]
                [redacted]   Dear Ms. [redacted],   I am writing in...

response to the complaint received by Mr [redacted] regarding service issues he has been experiencing in Cody, Wyoming since his move there in August of 2015.   I have been in contact with Mr. [redacted] and believe that we have come to an amicable solution.  A credit has been applied to his account and the decision to cancel service is up to him at this time.    Please let me know if there are any other questions regarding this matter.   Sincerely, Tina D[redacted] Regional Manager Union Wireless