Union Telephone Company

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. I also would like to thank the business for the quick response time in this complaint matter. I am sad however it had to come to this as we (my husband an I) are not big on complaining. I do feel they have made it right just wish it didn't have to come to loosing us as customers to get our matters resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

December 31, 2015 Revdex.com8020 S County Road 5, Ste 100 Fort Collins, CO.  80529 Attn: [redacted] Re:  [redacted]                 [redacted] Dear Ms. [redacted], I am writing in response to...

the complaint received by Mr. [redacted], regarding a dispute on her account [redacted] in the amount of 73.00. In the spirit of good customer service, we have issued credit in the amount of $79.00, which was the cost of the modem that was billed to the account.  I have been in contact with the customer, and she is aware that this credit has been placed on her bill, and apologized for any inconvenience this may have caused. Please let me know if there are any other questions regarding this matter. Sincerely, Tina D[redacted] Regional ManagerUnion Wireless

February 23, 2015Revdex.com8020 S County Road 5, Ste 100Fort Collins, CO. 80529Attn: [redacted]Re:  [redacted]           Dear Ms. [redacted],I am writing in response to the complaint received by Mr.[redacted] regarding the cancellation of his wireless...

service and early terminationfees.I have researched Mr. [redacted]’s account and have found heentered into a three year contract on August 24th, 2014.  The contract terms state that if heterminates service early, he would be responsible for the cost of the deviceand any promotional offerings and discounts split over the 36 months should hecancel before the contract had been fulfilled. At the time of cancellation, the ETF would have been $533.33 perline.  In the spirit of good customer service, we are willing toreduce the ETF cost to $200 per line (plus the applicable taxes) with thereturn of both devices in good working condition.  We will also require that the final bill bepaid in full prior to credit being issued.Our records indicate that Mr. [redacted] has been billed$500.00 for [redacted] and $350 for [redacted]. We will issue credit of $450.00 total for the two lines for the contractfees.  Mr. [redacted] will be responsible forthe remainder of the bill.  This leaves abalance owed of $689.32, which is for service and contract fees up throughtheir disconnect date.I will await the response from Mr. [redacted] to process anycredits to the account.Should you have any questions regarding this matter,please feel free to contact me at 1-800-646-2355.Sincerely,[redacted]Regional ManagerUnion Wireless

October 23, 2014
Revdex.com
8020 S County Road 5, Ste 100
Fort Collins, CO. 80529
Attn: [redacted]
Re:  [redacted]
Acct: [redacted]
Dear Ms. [redacted],
I am writing in response to the complaint received by Ms.
[redacted] regarding the receipt of a refund after...

cancellation of her wireless
service in May 2014.
A refund check # 289533 in the amount of $88.45 has been
processed and will be mailed via US Mail today to [redacted]
[redacted]  Ms. [redacted] should expect to
receive it within the next few business days. 
We apologize for the inconvenience this may have caused.
Should you have any questions regarding this matter,
please feel free to contact me at [redacted].
Sincerely,
[redacted]
Regional Manager
Union Wireless

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.  They have said that they will meet all of my requests.  So if I don't receive another bill from them, then I am happy.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. Very pleasant transaction this morning.
Regards,
[redacted]

February 13, 2015Revdex.com8020 S County Road 5, Ste 100Fort Collins, CO. 80529Attn: [redacted]Re:  [redacted]Revdex.com Case:  [redacted]Dear Ms. [redacted],I am writing in response to the complaint received by Mrs.[redacted], Revdex.com Case [redacted], regarding the termination of...

services on herUnion Wireless account.I spoke with Mrs. [redacted] today, February 13thand advised her that we have agreed to reduce her Early Termination Fees to$380.00, the cost incurred by Union Wireless as a result of our Contract Buyoutprogram at the time of activation, pending the return of her wireless equipment.After speaking with Mrs. [redacted], it is my understandingthat this issue is resolved to the satisfaction of all parties involved.  Union Wireless is dedicated to providingexceptional customer service in every way possible, and we are appreciative ofthe opportunity to resolve customer concerns. If you have any questions or require any furtherinformation, please do not hesitate to contact me at [redacted]or via email at [redacted].Sincerely,[redacted]Regional ManagerUnion Wireless

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]