Unique Lawn Care

Our manager spoke with Ms [redacted] on September 2nd to apologize about the way the initial call was handled and address her concernsAlthough she has a new service, we believe the customer was satisfied with our response to her complaint

Our manager phoned and subsequently met with Mr [redacted] on his lawn He apologized for the equipment malfunction that caused the damage to his lawn and further for the lack of communication about our work to resolve the issue We agreed to a plan to repair the damage and have made appropriate adjustments to his account The repairs will take some time to complete, but it is our understanding that Mr [redacted] is satisfied with our response to the situation

Our Production Manager contacted Mr [redacted] , apologized for the problems he experienced and the miscommunication on our part Together they agreed on a plan of action to fix the issues We will begin that work this week and from our understanding the customer is satisfied with the response as long as the remedies we proposed fix the issues in the lawn

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Our manager spoke with Mr[redacted] on December 4thHe apologized for the miscommunication about the aeration and the delay in our response to his communicationDuring the conversation, he also addressed Mr [redacted] billing concerns and we believe the matter has been resolved to the customer’s satisfaction

We have apologized to the customer for the unwanted calls (via email) and taken steps to make sure we will not call again including adding notes to the account and removing his phone number from our recordsWe believe this will resolve the matter to the customer's satisfaction

[A default letter is provided here which indicates your
acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our Production Manager met with Ms*** on her lawn. They discussed the specific areas where weeds were appearing along the sidewalk and driveway edges. They agreed on a plan of action address the issues and we believe the matter has been resolved to the customer's satisfaction

Our Production Manager spoke with Mrs *** on Friday 9/He apologized for the repeated calls from our salesman, explained she did not have a balance due and assured we would not contact her in the futureWe believe the matter has been resolved to her satisfaction

Our Production Manager has had an ongoing dialog for several weeks with *** ***. He apologized for the poor service he received and we have taken steps to resolve the issues and prevent any recurrence. At this time, we believe the matter has been resolved to the customer's satisfaction

[A
default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

On July 17th, our Production Manager spoke with MsMerchant, apologized for the error and assured her that the account was credited and closedWe believe the matter has been resolved to the customer's satisfaction

Our Production Manager spoke briefly with Mr*** to try to ascertain the background behind his complaintOur records show our last service was provided in and an issue was resolved in February of We are awaiting further information from the customer to understand what remains to
be addressed

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** To add to the above, the company Unique Lawn Care has met my request and removed the invoice from their system. I've spoken with both the local branch manager in *** and one of the service technicians. Both stepped up and did what I believe to be honorable; they accepted responsibility and worked to make me a satisfied customer once again. To further this point, Unique contacted me on Wednesday of this week and asked if I would allow them to complete the winter treatment on my lawn. I did allow them to complete the treatment fulfilling our agreed to commitment at the beginning of the year.***

Prior to receiving the Revdex.com notice, our Production Manager contacted Mr. [redacted] to apologize for his experience on the phone with our company. We agreed to continue to treat the customer's lawn for the remainder of the year and believe the matter has been resolved to his satisfaction.

Our Production Manager emailed the Mr. [redacted] to assure him he would not be contacted in the future and we have added specific instructions in our database to make sure it does not happen again. We believe the matter has been resolved to the customer's satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our manager phoned and subsequently met with Mr. [redacted] on his lawn.  He apologized for the equipment malfunction that caused the damage to his lawn and further for the lack of communication about our work to resolve the issue.  We agreed to a plan to repair the damage and have made...

appropriate adjustments to his account.  The repairs will take some time to complete, but it is our understanding that Mr. [redacted] is satisfied with our response to the situation.

Our manager spoke with Ms. [redacted] on September 2nd to apologize about the way the initial call was handled and address her concerns. Although she has a new service, we believe the customer was satisfied with our response to her complaint.