Unique Lifestyle Vacations

If I could give zero stars I would. Looks like I'm finding, like many others, that Unique Lifestyle Vacations (ULV) must be fraudulent or a scam. I've attempted calling (even before posted business hours) and phone line is constantly busy, and no way to leave message for call back. They haven't answered on-line or email reservation submissions.
In April 2020 My CC was charged $288 for 2 vacations over 3 year period and so far have not been able to book a trip. Would like ULV to refund my payment or honor the contract. None of the alternate phone numbers shown above will get you in contact with the company.

The sales agent was very nice and we purchased a vacation through the company. We did ask for a refund though due to some personnel problems. Customer service was very quick to respond and refund the full amount. I recommend this company if you are looking for vacations for a good price, but before you do purchase, just be aware they are not affiliated with the *** company. Besides that though, everything and everyone was very nice!

First, I never spoke to this company but was passed off to them from Concierge Travel. They lied about being a part of Hilton.
Purchase in Feb2020. 3 years to travel. Never got confirmation email or mailer. Researched my credit card to find. The original company is out of business. I want a complete refund.

This company is a third party marketer and they actually explain that during the sales call in depth. So me being the attention to detail person I am I unstood exactly what was going on and as for the negatives I've seen here PEOPLE if we're dealing with sensative personal info PLEASE pay attention what they're telling you my sales person clearly explained who he was representing and exactly what was going on because obviously you're going to have questions DON'T give your credit card to anyone unless you know what's exactly/actually going on!

This company led me to believe that they were Hilton or calling on behalf of Hilton in order to sell a vacation package. I would like a full refund.
Like so many of the others whose complaints are filed here, I received a call from this company and believed them to be Hilton when, in reality, they are not. My decision to file this complaint stems from t belief that businesses should not resort to questionable marketing practices in order to sell their product.

The salesperson referenced a recent trip that I had taken to a Hilton property and said that they considered me to be a preferred traveler. To be completely honest, there was a significant amount of background noise on the salesperson's line which made it a bit difficult to hear, but when he introduced himself and mentioned Hilton and my recent stay, I understood him to be representing himself as calling from or on behalf of Hilton. He proceeded to explain that they wanted to offer me a 5-day, 4-night all-inclusive trip to a 5-star rated property in either Mexico, the Dominican Republic, or Costa Rica that could be used anytime within the next 36 months. In addition to this, he offered a second trip at no extra cost as well as free airport transfers for both trips.

Having accepted a similar promotion to visit one of Hilton's Grand Vacation property's before, this call followed exactly the same format that someone who had previously purchased a Hilton package would expect. Thinking that I was speaking with someone from/representing Hilton, (and understanding how desperately hotels must be for revenue given the current COVID-19 pandemic) I proceeded with the call. When the cost was revealed to be $422, I told the salesperson that I was interested but wanted to run this by my wife first. I put the line on mute, turned to my wife, and told her that Hilton was calling with another vacation promotion similar to the one we had attended last year. She agreed to it, and I proceeded with the booking process.

At this point, the salesperson transferred me to a booking agent who verified my information and subsequently explained that she would send a text message that I needed to respond "YES" to in order to complete the booking. She stated that the text message was a way to prevent fraud and to make sure that the person booking the vacation is the rightful card owner; nothing about that seemed out of the ordinary. However, the text message said that it was from "ULV Marketing". Even at this point, this did not seem strange because I understood the call to be coming from someone who was either with Hilton or representing Hilton, so I continued with booking the promotion.

It was not until after the call was ended and I Googled "ULV Marketing" that I realized that I had not been speaking with Hilton or a company contracted to book promotions on behalf of Hilton. Immediately after realizing this, I called the same number that I had been called from, and I was greeted by a cheery agent by name. When I explained the situation and stated that I would like to cancel the transaction, the agent stated that the salespeople are supposed to make it very clear that they are not calling from Hilton and transferred me to a manager. I requested a refund, but the manager stated that it was a nonrefundable transaction and gave me the runaround before disconnecting the call, so I do not have a status on the refund.

While I do not necessarily doubt the legitimacy of this business, I am uncomfortable with proceeding with this transaction as this is a company that I know nothing about, so I would like a full refund. I do not entirely blame the salesperson as I know that he was simply following the script that was provided. However, I do not agree with this type of business practice. I have a healthy respect for and understanding of the law, and--although the company may not be doing anything illegal here--I do think that this type of strategy pushes the envelope too far, and I think that it is an unethical business practice to make statements that imply that you are Hilton or affiliated with Hilton in order to sell vacation packages.

Told the deal is provided by Hilton for 4/5 star resorts; Offer not made by Hilton or affiliated.
I was called on 5/11/20 from Hal having claimed they were calling from Hilton. It was not until AFTER the purchase was made that the indication that it was revealed they were not in fact Hilton. This has left me feeling uneasy as I haven't received a receipt detailing the entire purchase I have made through text and doubt I will ever receive one. I only have the receipt of the charge after being duped into accepting the charge under the impression of doing business with the knowledge I was provided at time of purchase.

I was working with a customer service manager and in the process of receiving a full refund when he did not call me back and stopped taking my calls.
My initial Purchase was February 21, 2020 in the amount of $600 via debit card. I initially requested a refund ($600) from Unique Lifestyle Vacations on February 24, 2020 the first customer service agent was very rude to me. Despite the fact that their websites states a 30-day Money Back Satisfaction Guarantee, the first representative told me that on the phone call for my purchase it was told to me that there were no refunds. I told the representative this was not true, not once did the three gentlemen I spoke with on February 21, 2020 mention a "no refund" policy. I told her that it was stated the call was recorded and to review the recording, she said the only way to receive my refund is that the department would have to listen to the recording and make sure the no refund was in fact not mentioned. She said someone would be in touch within the week.
I heard no response, so I called 2 or 3 times to speak to someone who could help me. Each time I was told someone would reach out to me. Finally, I spoke to a representative named Angela on 3/9 she was able to put me on the phone with a supervisor named Kathy. Kathy told me she listened to the tape and said it was told to me that there were no refunds. I asked Kathy to play the recording for me so I could hear it for myself. By this time Kathy became upset at my request and was very rude despite my efforts to address the situation professionally.
Kathy stated she could not play the recording for me because it has been archived and it will take time to retrieve the recording. Kathy wanted me to take her word for it that the recording did have a representative tell me the refund policy (which I knew never happened). She said her and the manager Steve Morris listened to the tape.
Kathy then put me on hold for over 30 minutes WITHOUT saying she was going to put me on hold, actually while I was in mid-sentence. I ended up having to call from my husband's phone, Crystal answered the phone and acknowledged they placed me on hold and can see I have been trying to call. She said Kathy went to go find the archived recording. I was put on hold for even longer, then was told by Crystal I will be contacted when they found the recording.
The same day I was contacted by a man named Donny (Customer Service Manager) at 407-548-7475. When I returned his call, Donny said he also heard the recording but before he would play it for me he asked that I listened to what he could do. Donny then offered me another discounted travel package along with a partial refund. I told him at this point I would like my full refund of $600 because the customer experience was too horrible for me to travel with the company in the future. Donny DID NOT play the recording he said he had. Donny assured me he was going to listen to all of the calls that I had with customer service agents and if the calls were as I said (disrespectful and rude) he would be happy to give me my full refund of $600. Donny assured me I would hear from him by that Friday. A week later nothing. I have continued to call Donny and have left voicemails in the following weeks being as patient as I could. Donny even changed his voicemail message but never returned my call. It is now May, at this point I feel I have been scammed out of my money. As I continue to reach out to resolve this issue with Donny directly, I am continuously called by a sales rep from Unique Lifestyle Vacations trying to sell me vacation packages. I would like a full refund in the amount of $600 from Unique Lifestyle Vacations.

This business misrepresented themselves as being affiliated with *** and RCI who I have done business with. After speaking with their representative about a package, they charged my credit card under this company and "Concierge," and I come to find out they have NO affiliation and also they lied about their policies. I did not sign the contract that they sent me and I will be fighting this. I have requested a refund numerous times by contacting them in multiple different ways and received no response. Steer clear of them!!!!!

Cheating by calling as Hilton as selling vacation package. No refund
This company called me telling that they are Hilton. I believed the same as I used Hilton vacation packages before. They sold me a vacation that claimed to be a "5-star resort". Each time I asked more details they transfer to another person, like manager, director so I will not able to continue with questions while on the phone. I realized it as cheating as soon as I reached home and saw the email from them. I did not sign the contract they send me, I will not be staying with them and I want my money back. Each time I call them they either hang-up or transfer to the voice message. I feel cheated by this company. I don't want to stay with them or use the vacation package. I wanted the money back. I made multiple calls to 888-971-9311 als emailed to Reservations@uniquelifestylevacations

Called me claiming to be ***. Offered several trips packages. Then at end of call got an text from them as different name.I want a full refund
Called staying they were ***. Then lied and offered me a package. Text sent to me was not *** .I want a full refund.

Unsolicited calls to my company Cell phone, using Spoofed numbers that are NOT actual Business telephone numbers. Hinting@Hilton Vacations/properties.
On Tuesday, April 28th, 2020 @ 1:03pm, Received call from 470-558-1939 showing only "Atlanta, GA" as Caller ID. This is one of MANY calls I get to my company provided cellphone (***), most I never answer, but do have to if I'm expecting calls from new vendor or field techs, etc. Usually when I press them and tell them I think they are NOT legitimate due to caller ID showing generic City name, or United States, etc. I'm immediately suspicious. TODAY, I pressed the guy and I asked him to give me a number I could call him back (that's usually when I hear the line go dead, I suspect because they KNOW they are not legitimate, or scamming people, they drop the line when pressed. But this gentleman (didn't get his name, careful to NOT mention that it seems. He did give me his main number 888-971-9311 and the name Unique Life Style Vacations and his "personal number" of 407-697-6303. He kept pressing wanting me to give him information of where I wanted to travel; my response was "I'm already suspicious of the very generic caller ID showing, and he explained "yeah we use this as it's much less expensive, we don't pay long distance and we spoof numbers (he actually admitted that to me!!!"(paraphrasing). Kept asking and I told him again, I really don't trust you are legitimate after having told me how you operate, and the fact you are NOT calling me from your "supposedly legitimate business", and that's when the line went dead....

This guy talked the game as was wanting to sell me something, said they are an arm of ***, etc. probably a ploy to get me to be trusting of him asking me at some point for a credit card number (NO WAY IN HELL!!).

So I'm reporting this as I believe it's illegal to be spoofing people's business, home, cell phone number to carry on what I believe are NOT legitimate businesses, but scam operations that have become HUGE money makers for the scam artists! and BIG money loses for individual that buy into them, and even the banks that MAY have to eat those charges on credit cards.

Hoping my input here will show up when folks look at "'just this one business", but there are likely hundreds or tens of thousands of these scams going on all over the world...when is it going to stop!!!! I'm so tired of these barrage of phone calls to my COMPANY CELL PHONE, I ignore MORE CALLS that legitimate ones I answer, and just when I thinks is a remote tech I NEED to speak to, it's yet again, another scammer. Then to boot...it's impacting the people whose phone numbers are being wrongly Blocked, potentially showing up to their loved ones a "Likely SPAM", etc. It's a hug problem, this is my little part to help combat the ever growing problem of larger and larger numbers of people that would rather cheat someone out of their hard earned money and not get up off their lazy butts and work hard like people should. Earn their money the old fashioned way, work hard & EARN IT!!! I could be wrong about this business, but all the signs and my "gut feeling" is that it's NOT a legitimate business.

Was charged for the vacation before giving final authorization.
I was advised that the guy was calling from Hilton a vacation club I have visited in the past. I was offered a all-inclusive resort and an additional 4 day and 3 night for a great price of 288. I than ask what resort would he be accommodating me too since when I booked with Hilton last time they were able to tell me on the spot this guy starts saying my stay would include Hilton, RCI and other great accommodated hotels. I ask for some validation and if he stated if he got the card number he would be sending me a confirmation via text to confirm before the purchase was finalized. However, while I was verfying the text and everything he still continued to process the transaction without my approval. I advised him to cancelled everything and he mentioned he had already processed my authorization and sent me a confirmation. I told him he did this without my final consent and he said I gave him the card number that was the consent and that was not true and also when I started to realize this guy was a scam because he went back on his word his had just made with me 5 mins earlier regarding the payment. I got my spouse on the phone who also told him to cancel and he still refused and also disconnected the line and hasn't called back.

This company called me posing to be Hilton. They sold me a vacation that claimed to be a "5 star resort" and is not. I want my
money back and removed
They called posing to be Hilton and somehow had my information. They sold me a "5 star resort" and it is nothing as described. I did not receive a confirmation email, and was rudely hung up on w out further information or a "verification code" I was told I would be given after I gave my credit card. I have never heard of this company, and I am disgusted they would claim and lead me to believe they were Hilton. I even asked if this information would appear on the HGV app and they still did not say they weren't Hilton!!! I want my money back I will not travel with a company that is so deceiving. When I called the number given to me by my bank, it's in spanish & hangs up. I called customer service multiple times and no one answers.

Today I got a call from this company and I brought I package for $411, why I'm signing a e-document ?
Terms say's they are not liable, why am I doing business with them if they are not accountable? I'm having second thoughts....

A Unique Lifestyle Vacation representative sent me a contract to sign that was incorrect. I did not sign it and they billed me anyway for $502.00.
Unique Lifestyle Vacation representative sent me a contract to sign that was incorrect. I did not sign it and they billed me anyway for $502.00 with out my aggreement to the details of the contract. I called them and requested they remove the charge from my credit card. They refused. I asked how can you charge me for something you have not provided or have any signed document for which to bill me. No services have been provided or aggreed to. I want a refund.
This all started late evening on March 2, 2020. After listening to what they promised to provide us, their Reservations Department
([email protected]), sent us a contract to sign that was incorrect. It did not have what they had verbally promised. Our names were misspelled. I refused to sign it and they billed me anyway for $502 on March 4, 2020.

I am extremely uncomfortable with this transaction and want my money back. I do not trust this company would like a refund to my credit card.
I accepted a phone call today, March 16, 2020, from a telemarketer and was told that they represented a company that was affiliated with the Hilton timeshare company I had used in May 2019 for a vacation. When I was sent a contract, the time listed to use the service didn't match what I was told on the phone. The company name also didn't match the name I was told over the phone. I am extremely uncomfortable with this transaction and want my money back. I do not trust this company to fulfill its promises and would like a credit card refund. They misrepresented facts about their business and the product they are offering, which should be enough for me not to have to do business with them and for my money to be refunded.

This company is not legit. Scammed me out of $600. Need refund!
This company is not legit. Scammed me out of $600. On 3-6-20 I recieved a call from a woman who initially stated she was calling from Hilton, which I have stayed at before. She promised 3 trips for $300 for me and my sister and we both agreed. We couldnt do it that day so she agreed to do it the next day. I made her promise that I could get a specific date in Clearwater Beach, Fl with dates. She stated she spoke w/her manager and those dates were fine. She stated the reservation dept was not open on the weekend and I will receive the confirmation for hotel the clearwater water stay on Monday. I also made her and her boss say on the line that if Incould not get those dates that I could het my money back and they stated yes. I spoke to someone on the Monday the 9th and she said it takes up to 7-10business days for hotel.tonconfirm which was not states to me when booking. She gave me her number and told me to text her to chexk on the dates. Well now I cant get a hold of noone and when you call the number during business hours it just says please leave a message. THIS IS A SCAM COMPANY AND I WANT MY MONEY BACK. I AM REQUESTING A REFUND! ALSO WHEN YOU GO TO THE FAKE WEBSITE AT THE CALL BUTTON AND CLICK IT IT DOESNT GO TO A NUMBER. THERE IS NO NUMBER LINKED TO IT. THE PHONE NUMBERS THAT WERE GIVEN TO ME ARE THE FOLLOWING:***..cant get a hold of anyone!! This is a fraud company do not purchase anything from them! If I dont get my money back this will go further then to the Revdex.com!!!!!!!! Ice attemeptednto call again on 3/13~20 woth no success!!

I was sold a vacation package from Lifestyle Vacation Club for $650.

I have only received a receipt of purchase and not an outline of the vacation.
I purchased a package for $650 from Renee at ***. I only received a text message regarding the purchase and a receipt to my email. I have NOT received any communication or contract outlining what I actually purchased via our conversation over the phone.

I sent an email to [email protected] requesting the information and nothing. I called 888.971.9311 and it keeps hanging up.

I get online only to discover other customers have had other compliants against them.

I want a FULL refund of my $650 to my credit card and want to be removed from your system for future calls AFTER I receive my refund.

This is very disappointing!

The customer service from everyone involdved is sub par and below my standards. I demand a full refund
I have incurred multiple ssues with respect to customer service and execution. I see that I am not the only one from previous complaints. I recently received a call from someone calling me from a nightclub attmpting to resolve my issue. Needless to say, that didi not go very well. I would very much like a full refund and nothing else. This is not my kind of company point blank.

Sold 3 individual trips, not response to request the booking of the 2nd trip.
In November of 2019 we were contacted via phone and offered a promotion of 3 trips to explore vacation resorts for $400. We purchased the package.

Request to book first trip was not acknowledged. I followed up with multiple phone calls and finally spoke to a manager. Trip 1 is booked but not completed at this time.

Submitted via website the booking form for trip 2 in February of 2020. Again no acknowledgement it was received. A phone call a week later confirmed they had the request but no other information. I have called multiple times since with no response to my questions of the status.