United Apartment Group

*** *** *** * *** ** ** San Antonio, TX May 25, Dear Ms***, Please note that the utility bill that you provided is not the final invoice from Conservice That is why the two documents do not reconcileThe final invoice will state Final in red at the top of the billI have attached for your review Best Regards, *** *** Regional Manager United Apartment Group *** *** *** San Antonio, Texas ***

Complaint: ***
I am rejecting this response because:The repair man took the temperatureOf the air coming out the vent with an inferred thermometer, both he and I observed the display of the inferred thermometer witch read degreesThe building manager however, stated that the temperature coming out the vent was degrees, which is not trueRather than properly repairing the air conditioning we were issued a portable air conditioning unit, which only worked for a dayDespite of all attempts at properly adjusting the temperature of the unit so it would blow out cold air, there was more worm air then cold air coming outIn an attempt to overcome the stifling heat, I purchased a window air conditioning unit so that my children would not have to live in a hot apartment that we pay close to a month witch is spouse to include a properly working air conditioningWhen I requested to be reimburse for that purchaseBuilding management refusedFurthermore, there has been construction projects taking place to expand the apartment complexAs a result, nails used in the constructions have been carelessly drop though out the property including the parking lotThus, I have incurred about in repairs to my vehicles tires, which receipts and corresponding paper work have been personally giving to building managementI have followed up with this issue to see if they would address matter, but I have been meet with about weeks’ worth of “THE RUN AROUND”These delay tactics are indicative of the type service I am paying for on the monthly basis.
Regards,
*** ***

Complaint: ***
I have attached picture of receipt I received after making final paymentThe apartment number and move out date is on there as well
Regards,
*** ***

Ms
***:
Please
be advised that we are aware if the situation with the no hot water. You
have been concessed half of the water bill for the month April, This
situation has been repaired
I
was not aware that you had
asked for a copy of your lease. It is
available at you convenience during our business hours
Your
rent increased by $in the month of August due to a month to month
fee. This month to month fee is charged when you do not sign a renewal
contract as stated on your renewal notice. This fee will also be charged
for the month of SeptemberYou are required to a notice but we are willing
to release you in days. Please feel free to call with any questions @
***
Thanks
***
***
***
***
Ingram
Ranch Apartments

Dear *** ***, After close consideration of your file we stand by our TAA lease agreement and uphold what you were contractually obligated to fulfillThe proper steps by *** *** and Yourself were not taken in this matter to properly remove you from the contract with the Lease
contract to add or remove roommate addendumThe notice you brought into the office on 6/24/was after the said move-out date of 5/1/2017. With this information we upheld the lease contract as it stoodAlso, had you been correctly removed from the lease, any damages in the unit would still be contractually obligated for you to be responsible forWe do apologize that you feel this is an unfair process, however we stand by our TAA lease agreement and uphold this to its highest standard Respectfully, United Apartment Group Management

4/6/To Whom It May Concern: RE: *** *** United Apartment Groups refunds “Deposits” in accordance with written policy and protocol set forth in the initial lease agreement. When a resident vacates
premises and turns keys into the lease office, the resident should leave an address to forward deposit at that time. If the resident does not leave an address, the security deposit check is then mailed to the resident’s address, so it can be forwarded to the resident. At the time, *** *** relinquished the unit’s keys to the office, no preferred address to return deposit was given On March 17, a security deposit check in the amount of $was issued and mailed *** ***. Since *** *** did not leave a forwarding address that she preferred the deposit to be sent to, the security deposit check was sent to her old address, to be forwarded. When her final account statement was processed at the property the address used was *** *** *** *** ***, ***, MS *** which was her address at said property. The property manager contacted *** *** via email after receiving the complaint, to ask her for a forwarding address. *** *** response was via email, she would not give it to the property manager. It is our procedure that upon a move out, the resident is to leave a forwarding address with the property manager so the deposit to be processed and refunded. I am attaching a copy of the check for your reference Sincerely,

This client and I have been playing phone tag

Complaint: ***
I am rejecting this response because:
This does not appear to be related to my caseThe name mentioned us for a Frances C, I do not know that person
Regards,
*** ***

RE: Case #*** Ms*** ***; Thank you for taking the time to tell us about your unfortunate experience with Concord at Little York Apartments. I am sorry to hear about your loss in the recent car vandalism you reported to the leasing office. I regret that you as a guest are
not satisfied with the performance of our patrol team at the site and I want you to know that I have scheduled a meeting with the supervisor to stagger the hours of patrolMs***, I know that you were visiting our community as a guest but I want to make sure that you know and understand our community policies. Concord at Little York disclaims any express or implied warranties of security. We are not liable to any resident, guest or occupant for personal injury, damages or loss of personal propertyWe have made an incident report documenting this activity. The patrol team will investigate the details of your incident and cooperate fully with local law enforcement to report any findings/leads. We have a firm commitment to our community at Concord at Little YorkThanks again for taking time to report this incident. Sincerely, *** *** *** ***

*** ***
*** * *** ** ** San Antonio, TX
May 25, Dear Ms***, Please note that the utility bill that you provided is not the final invoice from Conservice
That is why the two documents do not reconcileThe final invoice will state Final in red at the top of the billI have attached for your review Best Regards, *** *** Regional Manager United Apartment Group *** *** *** San Antonio, Texas ***

4/6/To Whom It May Concern: RE: *** *** United Apartment Groups refunds “Deposits” in accordance with written policy and protocol set forth in the initial lease agreement. When a resident vacates premises and turns keys into
the lease office, the resident should leave an address to forward deposit at that time. If the resident does not leave an address, the security deposit check is then mailed to the resident’s address, so it can be forwarded to the resident. At the time, *** *** relinquished the unit’s keys to the office, no preferred address to return deposit was given On March 17, a security deposit check in the amount of $was issued and mailed *** ***. Since *** *** did not leave a forwarding address that she preferred the deposit to be sent to, the security deposit check was sent to her old address, to be forwarded. When her final account statement was processed at the property the address used was *** *** *** *** ***, ***, MS *** which was her address at said property. The property manager contacted *** *** via email after receiving the complaint, to ask her for a forwarding address. *** *** response was via email, she would not give it to the property manager. It is our procedure that upon a move out, the resident is to leave a forwarding address with the property manager so the deposit to be processed and refunded. I am attaching a copy of the check for your reference Sincerely,

I have spoke with Ms*** today, I apologized for the delay and have advised her that the check is being cut and sent out to her today and she should have at the address she provided to me no later than Friday this week
*** ***
Executive
Adminitsrator

TeHello ***, After researching your situation at the Arroyo Ranch we are sorry to inform you that we were unable to get any informationThis is not a community in our portfolio any longerWe have made numerous attempts to reach out to the current management company to have your file scanned
over for researching the situationHere is our recommendation to you: If there is a collection on your credit, you can dispute that information with the credit company reporting that informationThe credit company we have used in the past would have been Nation Credit Systems (NCS)They will have a copy of your file with any supporting documentation as to why that charge is currently on your creditIf you have any documentation that states otherwise you can send this over to them and they will remove it from your credit if all the information is correctWe do apologize for this situation and the issues you are havingPlease let us know if you have any other questions. Thank you Thank you, ll us why here

We are living at Avistar on the Parkway which is managed by United Apartment Group On three different days, I tried contacting UAG I left messages to have someone contact me No one responded I needed to speak with them regarding racial discrimination by the apartment office staff No one cared to respond
Avistar on the Parkway is a run down, mold and roach infested property The management in the office is racially biased and we intend to file suit
We have given them ample time to return our calls to no avail
We will never rent from UAG again To mention; Our rent is paid on time, every month

The perimeter gates of the site were installed at the time the property was developed and designed to open one car at a time either through a card reader or number code entry, one vehicle at a timeThe resident is claiming his truck was damaged due to a malfunction of the gates, however, the
gates were not damaged at the time of the incident according to managementThe gates continued to operate efficiency and without interruption
Limit access gates are designed to work on a hour basis with access for residents and invited guest In my global experience with limited access gates the only time a gate damages a vehicle is improper entry and exit procedures from the operator of the vehicle Damage could occur when the gate closes on the vehicle and occurs if more than one car tries to enter the gate, following another vehicle
There were no cameras on the gate, therefore, I would venture to say the person whose vehicle was damaged improperly used the gate system
As a company we offer exceptional customer service and provide excellent service to our residents as a wholeThis was an unfortunate experience for this resident and not properly utilizing the ingress and egress I do not feel we are responsible or should we be accused of poor customer service, because we do so many things right to take care of our residents and hold our employees to a higher standard with regards to customer service

Complaint: ***
I am rejecting this response because:
My position remains the same*** *** was emailed my forwarding address on February 1, 2016. I also included in the email exactly why I forwarded the email to her instead of to Lydia Jordan at the property level. It continues to be pointless to relay procedure in April when UAG had ample opportunity to make it clear how I was to exit the property. Both letters (attached) about me vacating the unit did not include a process/procedure. But management did ask for an additional four dollar payment since I miscalculated the amount (rent receipts attached) instead of allowing that amount to be deducted from the deposit. That kind of pettiness and unprofessionalism is the mentality versus one that would have thought to explain the process when I made the last month payment. Unit #*** and the keys were made available on January 29, 2016. The deposit could have been forwarded or mailed to the *** address on February 1, 2016. Finding a reason to withhold the deposit is retaliation for having made contact with MS Home Corporation and written documentation regarding the living conditions at *** Apartments. UAG could not at this point forward the deposit to the forwarding address it already has without admitting that the address was given in February 2016. If the decision to mail the deposit to the address at *** in March 2015, then the same decision could have been made the previous month
Regards,
*** ***

Good Afternoon ***, We wanted to first start by apologizing for the inconvenience of the fire that occurredWe do wish we were able to prevent any items like this from ever happening and can understand your frustrationWe as a community want to make sure that you are as comfortable as
possible in your homeWe have treated your unit times so far with the smoke bombs which we are aware have had little effect from what you described to usWe have been in contact daily in regards to this issueWe have involved our regional manager as well whom is seeking the correct solution as this is a unique situation that occurredPlease do no hesitate to stop by the office anytime as we are here to help youWe are looking to resolve this issue by 5/25/to ensure your home feels and smells the way you like, like home Thank you

Complaint: ***
I am rejecting this response because: the amount that I am being billed for 11-to 12-is not congruent with the billing statement that was sentI am being charged $when the totaled listed on my bill is $Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I still do not have hot water, I had it for one day the 25th of Augusti want it fixed before I depart
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meTo whom this may concern, my No Hot Water issue was resolved yesterday eveningI thank you all for you courteousness, knowledge,
kindness, professionalism, motivation, management skills and caring attitudesI'm happy and satisfied, even my facilities are jumping for joy May God continue to bless you, your colleagues and wonderful family membersHave a great day Revdex.com
Regards,
*** ***