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Reviews United Business Brokers

United Business Brokers Reviews (22)

Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ The Company has investigated the Customer's complaint and researched the history of the accountSeveral teams worked extensively with the Customer to resolve the phone issuesThe phone issues were determined to be caused by the active ALG (application-level gateway) on the Customer's modemThe Customer was advised to contact their ISP provider to have the ALG disabled on their modem or request a new modem that has ALG that can be disabledThe Customer was made aware that voice services will continue to be unreliable with active ALG on the modemThe Customer was issued a credit for the downtime and issues that they experiencedThe Company considers this matter closed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a bogas response because on X-XX-XXXX they had two techs in my office working on the equipment and a tech in their office in Seattle and they specfic determined it was not the ALG in my modem but in fact that it is in their service coming to me the customerThey have not contacted me since even though I have made several attempts to reach them to see what they were going to [redacted] about the situation as they are costing me huge amounts of money from lost business because of the phone serviceAs far as the credit is concerned they gave me a month off the bill for six months now without serviceIf you cannot resolve this issue with them then I will have to pursue this further in the courts Thank you for the response even though it was a bunch of bull.If you review your other complaints against the company you will see they continue to use the same excuse, it is the customers equipment even though the customer tells them up front exactly what type of equipment they have and are assured that their service will work off of that equipmentIt is my opinion as well as several other merchants that I have talked with that their sales people have been taught to defraud the public and [redacted] not care

Initial Business Response / [redacted] (1000, 5, 2015/05/22) */ The Company has investigated the Customer's complaint and researched the history of the accountThere was an address mix up which resulted in the phone being shipped to the incorrect addressUpon realizing the phone was sent to the incorrect address, the Company updated the address and the new phone was shipped out overnightThe Customer was not billed for their services until the new phone was received and was up and runningThe Company considers this matter closed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Well there was more mistakes than a mishap with addressesSeems they like to cover for all the mistakes their employees make

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

February 8, Revdex.com Jefferson St NE, Ste A Albuquerque, NM EE: Revdex.com Complaint ID [redacted] Dear Revdex.com: This letter is in reference to the complaint we received with an ID of [redacted] We responded in writing directly to [redacted] regarding the complaint on January 30, Our response to [redacted] indicated that we were unable to change her payment due date because all of the documents she signed at closing were consistent and showed that the first payment was due February 1, The Note that was signed showed the monthly payment was due beginning on February 1, 2108; the First Payment Letter she signed indicated the first payment was due on February 1, 2018; the Amortization Schedule indicated that the first payment was due on February 1, 2018; and the Initial Escrow Account Disclosure Statement also showed the same date of February 1, There was nothing in the package that she signed that indicated any other first payment date, nor did any information we provided convey anything differentWe provided copies of all signed documents that contained the first payment date to her with our responseBy signing the Note, [redacted] agreed to make payments beginning February 1, The note is a contract to which both parties are bound, and we are unable to change that contractAs such, we asked that she remit her payment by the due date of February 1, Sincerely, Monica M [redacted] Compliance Officer Cc [redacted]

Complaint: ***
I am rejecting this response because:Absolutely false. They never sent the letter. Do they have proof of it?
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

The Company has investigated the Customer's complaint and researched the history of the accountThe Company has agreed to reduce the ETF fees on the account cancellation, which was accepted by the Customer on March 18, The Company considers this matter closed

Complaint: ***
I am rejecting this response because:The response doesn't contains the true.As showing in the documents attached, the closing date was changed from January to January 8, 2018. The lender make us sign times the closing documents. Moreover, they make us notarize the documents the second time (January 2, 2018). Yes, we did sign the documents showing as a first time mortgage one time, as a part of the closing documents package, but then, the lender or Lindsay R*** (the agent) updated all the closing documents but not the closing documents, because she sold the loan before we close it. As a proof I attached the Extension of the closing date, and included a letter signed by the Settlement Company clarifying one closing form. In the closing documents were a very suspicious form and I requested clarification, this clarification was made and signed by the Vice President of the settlement company on January 5, and received by us in Virginia on January 5, 2018. As you can see by the documents attached the loan was closed on January 8, 2018. And yes, we did sign one document saying we have to pay our first mortgage on February, but we sign the closing papers three times and the lenders update the closing documents in a good faith we expected to update that letter too, but we were wrong, apparently the lender is trying to take advantage of their own mistake or fraud, they sold the loan before we close it. I have more documents in proof of my point, including the notarized documents, showing as a closing date January 2, but later extended by agreement signed to January 8, 2018. Moreover, I attached check with the down payment issue by the bank on January and cleared by the mortgage company on January 9,
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Initial Business Response /* (1000, 6, 2015/10/14) */
The Company has investigated the Customer's complaint and researched the history of the accountThe Company will credit the Customer the fees related to the installation charges within two billing cyclesThe Company considers this matter
closed
Initial Consumer Rebuttal /* (2000, 8, 2015/10/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

MegaPath takes consumer complaints very seriously. After reviewing Customer’s account, MegaPath will issue a credit to customer for the services for the remaining time frame (9-to 10-25-16) in the amount of $856.43, which will be visible within 1-billing cycles
This has been
communicated directly to the customer.
MegaPath considers this matter closed

Initial Business Response /* (1000, 11, 2015/08/24) */
The Company has investigated the Customer's complaint and researched the history of the accountAfter a technician visited the Customer's site, it was determined that the site would require extensive inside wiring for services, which is the
Customer's responsibilityThe Customer received several email notifications from the Company's Provisioning team with an estimated quote to complete the extensive inside wiring upon approval from the CustomerThe Customer informed the Company that they were exploring wiring options with a third partyThe Company was not contacted to confirm that the extensive inside wiring work was completedThe Customer then cancelled their service before the end of their contract term, therefore incurring Early Termination chargesThe Company has found no justification in the Customer account history to waive an Early Termination Fee for disconnectionThe Company considers this matter closed
Initial Consumer Rebuttal /* (3000, 13, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
MegaPath's response is without merit for several reasons
First, MegaPath insinuates that I have the responsibility under the contract to pay to have my house rewired in order to accommodate MegaPath equipmentThis is not what the contract statesWhat the contract actually states, under Note on page of the service agreement, is that any costs incurred by me in having rewiring services performed are not the responsibility of MegaPathThis is a non-issue as I have not requested MegaPath to pay to rewire my home; instead, I opted to not purchase its services and MegaPath never provided me services
Second, because MegaPath never provided me services, I should not be billed for those servicesIn fact, under MegaPath's own policy, I never even had a final contract with MegaPath under which they could rightfully bill meThe service agreement states that "This Service Order need only be executed by SubscriberMegaPath may accept or decline the Order as provided hereinMegaPath's provisioning of the Service shall indicate it's acceptance of the order." The parties ** not dispute that MegaPath did not provide servicesThus, MegaPath did not satisfy conditions set forth in its own policy to show acceptance, and without acceptance there is no contractNor did MegaPath give any other indication that I would be liable for payment prior to sending me its first bill for services that were never provided
Third, Section III(E)(2) of the Fee Schedule indicates that when a circuit cannot function during installation, I have the right to reject the circuit without a cancellation or early termination feeI was never giving the option to accept or reject a circuit under this provision, as the circuit was never even installed, and therefore never testedPursuant to this provision, the billing start date does not begin until the customer has accepted the circuit after installationAgain, no installation took place, and the circuit was not testedTherefore, no billing start date accruedhence my surprise at receiving a bill for this circuit
Fourth, MegaPath's Fee Schedule states that Early Termination fees apply "if you decide to terminate or cancel an installed circuit or service before the Term is complete." In this instance, no installation occurredFrom this language, it is obvious that my situation is not one that is subject to early termination fees
Finally, MegaPath claims to offer a 30-Day Satisfaction GuaranteeThis policy reads that "if, during the first thirty (30) calendar days after installation, you notify MegaPath that you are not satisfied with MegaPath's Internet Service and request that your service be discontinued, we will terminate your Service Order and relieve you from the remaining term of your service commitment." Again, the 30-Day trial period accrues after installation occursin my case, there was no installationNonetheless, when I spoke with a representative in Billing at MegaPath, I was told that I should have cancelled within Days of the technician arriving at my homeThis is in contradiction to MegaPath's written policy, because installation was not completed when the technician came to my home
In sum, MegaPath never provided me services, and acknowledged in its reply that it never provided me services, as I would need to perform extensive rewiring for it to ** soThe technician never installed a circuit in my home through which I could receive servicesThe provision of these services is required to finalize the service agreement between myself and MegaPath, as MegaPath accepts the agreement by providing servicesWithout services, no contract exists between MegaPath and meEven if a contract existed, it would fail for lack of consideration because I have received no services from Megapath
For the reasons set forth above, should be resolved by MegaPath and the collection agency dismissing any remaining charges from my account and closing same
Final Business Response /* (4000, 20, 2015/10/27) */
The Company has investigated the Customer's complaint and researched the history of the accountThe Company's field service technician completed installation at the Customer's siteIt was determined that the site would also require EIW (Extensive Inside Wiring), which is the responsibility of the Customer to completeThe Services were activated when it was confirmed that the local carrier delivered the loop for the circuitThe Company's Provisioning team provided an estimated quote if the Customer wanted the Company to perform any of the additional EIW workThe Company followed up with the Customer on several occasions about the EIWThe Customer informed the Company that they were exploring wiring options through a third partyAll charges are valid, as the Company terms and conditions specifically state that EIW is the responsibility of the Customer and the Company starts to bill once the loop for the circuit is confirmed at the siteThe Company has found no justification in the Customer account history to waive any feesThe Company considers this matter closed
Pg of the Fee Schedule and Services Exhibit:
Section ETerms and Conditions for Installation of Specific Broadband Services
Installation
and
Pg of the Fee Schedule and Services Exhibit:
Section ETerms and Conditions for Installation of Specific Broadband Services
Circuit Acceptance
Final Consumer Response /* (4200, 23, 2015/11/16) */
MegaPath's response is a contradiction to the section of their Fee Schedule and Services they are trying to use as their defense
Pg of the Fee Schedule and Services Exhibit:
Section ETerms and Conditions for Installation of Specific Broadband Services
Circuit Acceptance
This section states "Delivery of any circuit with Provider installation is completed by a MegaPath-contracted technician who installs any internal wiring required, connects the CPE, and tests the entire circuit to ensure its proper operationIf the circuit functions at the speed originally ordered by Subscriber, then Subscriber is deemed to have accepted this circuit when the MegaPath-contracted technician completes his or her test (billing start date)."
The contracted technician did NOT install any internal wiringIn their response, MegaPath acknowledges that there was no internal wiring installed because my house needed "Extensive Inside Wiring"Therefore, installation was not complete/finalized allowing for the start of the billing date
Furthermore, there's failure of consideration - there were no services received from MegaPath; thus, the fees are not due
Show original message

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

February 8, 2018 Revdex.com 7007 Jefferson St NE, Ste A Albuquerque, NM 87109 EE: Revdex.com Complaint ID [redacted] Dear Revdex.com: This letter is in reference to the complaint we received with an ID of [redacted]. We responded in writing directly to...

[redacted] regarding the complaint on January 30, 2018. Our response to [redacted] indicated that we were unable to change her payment due date because all of the documents she signed at closing were consistent and showed that the first payment was due February 1, 2018. The Note that was signed showed the monthly payment was due beginning on February 1, 2108; the First Payment Letter she signed indicated the first payment was due on February 1, 2018; the Amortization Schedule indicated that the first payment was due on February 1, 2018; and the Initial Escrow Account Disclosure Statement also showed the same date of February 1, 2018. There was nothing in the package that she signed that indicated any other first payment date, nor did any information we provided convey anything different. We provided copies of all signed documents that contained the first payment date to her with our response. By signing the Note, [redacted] agreed to make payments beginning February 1, 2018. The note is a contract to which both parties are bound, and we are unable to change that contract. As such, we asked that she remit her payment by the due date of February 1, 2018. Sincerely, Monica M[redacted] Compliance Officer Cc [redacted]

February 20 2018 Revdex.com 7007 Jefferson St NE, Ste A Albuquerque, NM 87109 EE: Revdex.com Complaint ID [redacted] Dear Revdex.com: This letter is in reference to the second complaint we received with an ID of [redacted]. We responded in writing directly to [redacted] regarding the complaint on January 30, 2018, and we also provided a response directly to the Revdex.com on February 8, 2018, regarding the initial complaint. Our response does not change based on the information that is being provided. Ms. [redacted] is contractually obligated to make payments beginning on February 1, 2018. Sincerely, Monica M[redacted] Compliance Officer Cc [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Customer has been contacted and the complaint was resolved to his satisfaction.  Regards,Stephen

Initial Business Response /* (1000, 5, 2015/10/06) */
The Company has investigated the Customer's complaint and researched the history of the account. The Company has found the ETF fees charged to the Customer to be invalid. The Company has waived the ETF charges and will credit back to the...

Customer. The credit to the Customer will show on their next invoice. The Company considers this matter closed.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Their billing department confirmed the ETF fee has been credited. Thank you.

Initial Business Response /* (1000, 5, 2015/05/19) */
The Company has investigated the Customer's complaint and researched the history of the account. Several teams worked extensively with the Customer to resolve the phone issues. The phone issues were determined to be caused by the active ALG...

(application-level gateway) on the Customer's modem. The Customer was advised to contact their ISP provider to have the ALG disabled on their modem or request a new modem that has ALG that can be disabled. The Customer was made aware that voice services will continue to be unreliable with active ALG on the modem. The Customer was issued a credit for the downtime and issues that they experienced. The Company considers this matter closed.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a bogas response because on X-XX-XXXX they had two techs in my office working on the equipment and a tech in their office in Seattle and they specfic determined it was not the ALG in my modem but in fact that it is in their service coming to me the customer. They have not contacted me since even though I have made several attempts to reach them to see what they were going to ** about the situation as they are costing me huge amounts of money from lost business because of the phone service. As far as the credit is concerned they gave me a month off the bill for six months now without service. If you cannot resolve this issue with them then I will have to pursue this further in the courts.
Thank you for the response even though it was a bunch of bull.If you review your other complaints against the company you will see they continue to use the same excuse, it is the customers equipment even though the customer tells them up front exactly what type of equipment they have and are assured that their service will work off of that equipment. It is my opinion as well as several other merchants that I have talked with that their sales people have been taught to defraud the public and ** not care.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/06/18) */
The Company has investigated the Customer's complaint and researched the history of the account. The Customer has experienced several outage issues which were determined to be caused by the ILEC loops. The loops have since been repaired. ...

The Company's Billing department is currently working to resolve the billing issues with the Customer. The Company considers this matter closed
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We've asked for them to waive any termination fees on account of the SLA not being upheld. Many of the issues were not due to ILEC loops, either, but due to improper configuring of our routing and phone systems (for example, the voicemail did not function on our most active business line due to a technical mistake--they didn't set the voicemails to delete from their system-- and the voice quality suffered due to QoS not being enabled). We never, at any point of our service, received the full 2.2 mbps we had paid for. Whether this was due to their router not properly bonding the DSL connections or due to bad ILEC loops, we did not have the patience to find out (after two months of unacceptable performance, hours over the phone following up on support tickets and billing questions, and customers repeatedly unable to contact us).
Furthermore, the phones we purchased from Megapath never worked satisfactorily. As we've stated in multiple emails and phone calls, we would like to return all equipment to Megapath as well as have any early termination fees waived. Even if the phones did work properly, they cannot be transferred to another service due to the locked down VoIP routing and restricted firmware on the phones. We've had to purchase new phones for our new service.
In sum, the service and equipment never functioned as agreed during our entire time with Megapath, and we will only consider the billing issues resolved once the issues of termination fees and equipment invoicing have been addressed.

Initial Business Response /* (1000, 5, 2015/05/22) */
The Company has investigated the Customer's complaint and researched the history of the account. There was an address mix up which resulted in the phone being shipped to the incorrect address. Upon realizing the phone was sent to the...

incorrect address, the Company updated the address and the new phone was shipped out overnight. The Customer was not billed for their services until the new phone was received and was up and running. The Company considers this matter closed.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well there was more mistakes than a mishap with addresses. Seems they like to cover for all the mistakes their employees make.

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