Initial Business Response /* (1000, 5, 2015/07/31) */
The Company has investigated the Customer's complaint and researched the history of the account. The Company does not sell any temporary services and as such the ETF fees are valid for termination of the contract prior to its expiration. The...
Company has found no justification in the Customer account history to waive an Early Termination Fee for disconnection. The Company considers this matter closed.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After reaching out to the Revdex.com Great Lakes Waterproofing was contacted by [redacted] a representative of Mega Path, who called in regards to our accounthe said he was confused by our account because he saw that we wished to put our lines into growth reserve and that there was a note on the account to waive an early termination fess. Please see the email correspondence below.
Trouble Ticket Intervention
Acct #: XXXXXXX
Company: [redacted](Great Lakes Waterproofing) Ticket Code: XXXXXXX Ticket Category: NAMS Upgrade: Voice
Action:
[redacted], please ensure the customer incurs no ETF.
(XXX) XXX-XXXX, (XXX) XXX-XXXX, (XXX) XXX-XXXX Converted to Growth Reserve as requested.
If you have any questions or need assistance, please contact Voice Support XXX-XXX-XXXX option 4 option 1
Thank you
[redacted]
Provisioning Specialist
Voice Service Activations MACD
8:00 AM - 4:30 PM Eastern Mon-Fri
To place a service change order, please call 888.831.4997 or visit http://my.megapath.com
MegaPath
T [redacted]
E [redacted]@megapath.com W http://www.megapath.com/ Voice Data Security
Final Business Response /* (4000, 13, 2015/09/18) */
The Company has investigated the Customer's complaint and researched the history of the account. The Company does not sell any temporary services and as such the ETF fees are valid for termination of a contract prior to its expiration. The Customer's lines were not cancelled, they were downgraded to Growth Reserve Numbers, which ** not incur any ETF fees. The Customer did not incur any ETF fees. The Company considers this matter closed.
MegaPath takes consumer complaints very seriously. After reviewing Customer’s complaint, MegaPath was unable to verify that this is actually a customer of MegaPath and requires more information to properly respond to the complaint. We do not have any matching account information for...
this Customer. Furthermore, the address provided as part of the complaint does not match the address of any MegaPath customer in our system. Additional customer information was requested via the Revdex.com but no additional information was forthcoming. If Customer can provide MegaPath with an account number or invoice number we will attempt to address Customer’s complaints. Tell us why here...
Initial Business Response /* (1000, 5, 2015/07/31) */
The Company has investigated the Customer's complaint and researched the history of the account. The Company does not sell any temporary services and as such the ETF fees are valid for termination of the contract prior to its expiration. The...
Company has found no justification in the Customer account history to waive an Early Termination Fee for disconnection. The Company considers this matter closed.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After reaching out to the Revdex.com Great Lakes Waterproofing was contacted by [redacted] a representative of Mega Path, who called in regards to our accounthe said he was confused by our account because he saw that we wished to put our lines into growth reserve and that there was a note on the account to waive an early termination fess. Please see the email correspondence below.
Trouble Ticket Intervention
Acct #: XXXXXXX
Company: [redacted](Great Lakes Waterproofing) Ticket Code: XXXXXXX Ticket Category: NAMS Upgrade: Voice
Action:
[redacted], please ensure the customer incurs no ETF.
(XXX) XXX-XXXX, (XXX) XXX-XXXX, (XXX) XXX-XXXX Converted to Growth Reserve as requested.
If you have any questions or need assistance, please contact Voice Support XXX-XXX-XXXX option 4 option 1
Thank you
[redacted]
Provisioning Specialist
Voice Service Activations MACD
8:00 AM - 4:30 PM Eastern Mon-Fri
To place a service change order, please call 888.831.4997 or visit http://my.megapath.com
MegaPath
T [redacted]
E [redacted]@megapath.com W http://www.megapath.com/ Voice Data Security
Final Business Response /* (4000, 13, 2015/09/18) */
The Company has investigated the Customer's complaint and researched the history of the account. The Company does not sell any temporary services and as such the ETF fees are valid for termination of a contract prior to its expiration. The Customer's lines were not cancelled, they were downgraded to Growth Reserve Numbers, which ** not incur any ETF fees. The Customer did not incur any ETF fees. The Company considers this matter closed.
MegaPath takes consumer complaints very seriously. After reviewing Customer’s complaint, MegaPath was unable to verify that this is actually a customer of MegaPath and requires more information to properly respond to the complaint. We do not have any matching account information for...
this Customer. Furthermore, the address provided as part of the complaint does not match the address of any MegaPath customer in our system. Additional customer information was requested via the Revdex.com but no additional information was forthcoming. If Customer can provide MegaPath with an account number or invoice number we will attempt to address Customer’s complaints. Tell us why here...