United Casualty Insurance Company of America

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/07/24) */

Initial Business Response / [redacted] (1000, 9, 2015/08/19) */

The Company received your letter dated May 2, in regard to the above referenced file which was referred to my attention for review and response [redacted] is inquiring about the claim filed as the result of the death of his brother-in-law [redacted] ***.Policy number [redacted] was issued December 1, as a Whole Life policy insuring [redacted] Jr A copy of the application is attached The Primary Beneficiary is [redacted] , who is deceased, and the Contingent Beneficiary is [redacted] *** Because the application had to be produced from microfiche, it is not very legible and the Contingent Beneficiary was mistaken to be [redacted] instead of [redacted] *** The Claims Department has clarified that it is [redacted] who is to receive the benefits of the policy and has sent a Claimant's Statement for her to complete and sign in order for the claim to be processed.If I can be of further assistance, please contact me at [redacted] extension ***

On behalf of United Insurance Company, I acknowledge receipt of the complaint filed with your office by [redacted] The matter has been referred to my attention for review and response.Consumer Affairs contacted Ms [redacted] on August 30, to obtain the policy number to research the issue.The discrepancy was reviewed by the Billing Department; the last loan payment received was on June 15, 2017.Ms [redacted] stated that the money order cleared on July 20, Nevertheless, the billing department is requesting a copy of the money order to further research the discrepancy.If you require additional information, you may contact Consumer Affairs at [redacted]

Initial Business Response / [redacted] (1000, 9, 2016/01/25) */ Dear Dispute Resolution Department: Your letter dated January 11, in regard to the above referenced file which was referred to my attention for review and response [redacted] is inquiring about Policy number XXXXXXXXXX and its status Policy number XXXXXXXXXX was issued November 10, in the State of California as a Life Paid Up at Age insuring [redacted] for $10, [redacted] Randolphs date of birth is December 18, The policy specifications page issued with the policy would indicate that the policy will become paid up on November 10, 2016, the policy anniversary date after the date [redacted] attains age Because of the time that has passed [redacted] the issue of this policy, the Company is unable to reproduce that specifications page; however attached is a "Plan Description Inquiry" page for this policy which states under Age Calculation Method: Age Last Birth-date We sincerely apologize for the miscommunication and misunderstanding that occurred in this matterIf I can be of further assistance, please contact me at X-XXX-XXXX-XXXX extension [redacted] Sincerely, [redacted] Consumer Affairs Specialist EFAX: XXX-XXX-XXXX

United Insurance Company of America received your leter dated June 20, in regard to the above referenced file which was referred to my attention for review and response [redacted] is inquiring about a claim filed as the result of the death of her grandmother, [redacted] .Policy number [redacted] was issued on March 17, as a Whole Life policy insuring [redacted] [redacted] was a named beneficiary At the time of the death of [redacted] , [redacted] was a minor and could not receive the policy's benefits The Company asked for a copy of the court-issued Guardianship papers; however, no guardianship documents were ever received On May 28, 2017, [redacted] turned age and was then legally entitled to the policy proceeds The Company received a Claimant's Statement signed by [redacted] on June 9, and issued Check number [redacted] on June 20, payable to [redacted] for $2,000.If I can be of further assistance, please contact me at [redacted] extension ***

I did receive a call from United Insurance to get policy and date the July payment of $was clearedHaven't heard from them yet on the matterIf I can have a week or two more for their response I can better tell you if matter was resolved

See attached document

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

See attached response

see attached

The Company received your letter dated December 20, in regard to the above referenced file which was referred to my attention for review and response. *** *** *** has been trying to have the mortgagee updated on her dwelling policy with United Casualty Insurance Company of
America. The address on record was *** *** *** *** ** ***. The mortgagee clause states ** *** *** *** ** ***.In order for the mortgagee clause to be changed, the Company required a letter from indicating that *** *** and ** *** were the same address. Upon receipt of this document, the mortgagee was updated to reflect *** *** *** ***. A declaration page was emailed to Ms*** on December 22, and an updated policy was mailed to her at ** *** *** ** *** on December 22, 2016. Attached is a copy of the declaration page and policy.If I can be of further assistance, please contact me at 1-*** extension ***

Initial Business Response /* (1000, 9, 2015/08/19) */

Initial Business Response /* (1000, 6, 2015/07/24) */

The Company received your letter dated May 2, 2017 in regard to the above referenced file which was referred to my attention for review and response.  [redacted] is inquiring about the claim filed as the result of the death of his brother-in-law [redacted].Policy number [redacted] was...

issued December 1, 1990 as a Whole Life policy insuring [redacted] Jr.   A copy of the application is attached.  The Primary Beneficiary is [redacted], who is deceased, and the Contingent Beneficiary is [redacted].  Because the application had to be produced from microfiche, it is not very legible and the Contingent Beneficiary was mistaken to be [redacted] instead of [redacted].  The Claims Department has clarified that it is [redacted] who is to receive the benefits of the policy and has sent a Claimant's Statement for her to complete and sign in order for the claim to be processed.If I can be of further assistance, please contact me at [redacted] extension [redacted].

On behalf of United Insurance Company, I acknowledge receipt of the complaint filed with your office by [redacted].  The matter has been referred to my attention for review and response.Consumer Affairs contacted Ms. [redacted] on August 30, 2017 to obtain the policy number to research the...

issue.The discrepancy was reviewed by the Billing Department; the last loan payment received was on June 15, 2017.Ms. [redacted] stated that the money order cleared on July 20, 2017.  Nevertheless, the billing department is requesting a copy of the money order to further research the discrepancy.If you require additional information, you may contact Consumer Affairs at [redacted].

Initial Business Response /* (1000, 9, 2016/01/25) */
Dear Dispute Resolution Department:
Your letter dated January 11, 2016 in regard to the above referenced file which was referred to my attention for review and response. [redacted] is inquiring about Policy number XXXXXXXXXX and its status....


Policy number XXXXXXXXXX was issued November 10, 1995 in the State of California as a Life Paid Up at Age 65 insuring [redacted] for $10,000. [redacted] Randolphs date of birth is December 18, 1950. The policy specifications page issued with the policy would indicate that the policy will become paid up on November 10, 2016, the policy anniversary date after the date [redacted] attains age 65. Because of the time that has passed [redacted] the issue of this policy, the Company is unable to reproduce that specifications page; however attached is a "Plan Description Inquiry" page for this policy which states under Age Calculation Method: Age Last Birth-date.
We sincerely apologize for the miscommunication and misunderstanding that occurred in this matter. If I can be of further assistance, please contact me at X-XXX-XXXX-XXXX extension [redacted]
Sincerely,
[redacted]
Consumer Affairs Specialist
EFAX: XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/11/24) */
Initial Consumer Rebuttal /* (3000, 7, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from Consumer Affairs because I called twice and did leave a message. I only...

received a call later because I asked customer service to send an email to consumer affairs in hopes that they would respond. I am disappointed that Consumer Affairs is claiming that I did not call when I in fact did.

I did receive a call from United Insurance to get policy and date the July payment of $50 was cleared. Haven't heard from them yet on the matter. If I can have a week or two more for their response I can better tell you if matter was resolved.