What this customer received from us was an offer to transfer over to our company, the advertisement clearly stated:"When you switch today to Internet Domain Name Services you can take advantage of our best savings" "You must renew your domain name to obtain exclusive rights to it on the web, and now is the time to transfer and renew your name from your current registrar to Internet Domain Name Services." "Domain holders are not obligated to renew their domain with their current registrar or with Internet Domain Name ServicesReview our prices and decide for yourselfYou are under no obligation to pay the amounts stated unless you accept this offerThis notice is not a bill, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services." If this person did not take the seconds to read our offer and made a mistake, we are more than happy to issue a refund for their carelessnessTheir claim that we refused to refund them is utter nonsense, if they contact us in a cordial manner and politely request a refund we will of course issue one to themIDNS INC
This customer contacted us with a rude and disrespectful attitude, would not let our customer service representative speak, kept cutting him off and being incredibly ignorantPlease try calling our company with a better attitude and a willingness to listen in the futureIDNS Inc
What this potential client received from us is an offer, asking if they would like to transfer their domain name to our company for the renewal, it does not say in any shape or form that she must pay us, that is a complete fabrication. The letter clearly states:"When you switch today to Internet... Domain Name Services you can take advantage of our best savings" "You must renew your domain name to obtain exclusive rights to it on the web, and now is the time to transfer and renew your name from your current registrar to Internet Domain Name Services." "Domain holders are not obligated to renew their domain with their current registrar or with Internet Domain Name Services. Review our prices and decide for yourself. You are under no obligation to pay the amounts stated unless you accept this offer. This notice is not a bill, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services." Furthermore she claims that her domain name [redacted] expires in 2018 not in Feb 2017 as our offer asserts. Well a quick look up of her domain shows (that as of Oct 13th 2016) it very much does expire in Feb of 2017: Domain Name: [redacted] Registrar: [redacted] *** Sponsoring Registrar [redacted] ** Whois Server: [redacted] Referral URL: [redacted] Name Server: [redacted] Name Server: [redacted] Name Server: [redacted] Status: [redacted] [redacted] Updated Date: 29-jun-2016 Creation Date: 04-feb-2010 Expiration Date: 04-feb-2017 So this complaint is factually incorrect on every level and we request an immediate retraction by the complainant. Consumer RelationsIDNS INC [redacted]
We have a full refund policy, this customer's refund was mailed out on Oct 21st, 2016.We apologize for the slight delay but the refund is on it's wayWe cannot control the postal service unfortunately but we are sure it will be arriving soonIDNS INC
We are not a scam, we send out offers to transfer to us, if this customer paid us in 2016 and hasn't ye completed the transfer they still have a 5 year credit with us and they can proceed with a renewal with our company at any time.If they would like a refund all they must do is simply contact us as... we have a full refund policy on any in-transferred domains.Thank you IDNS INC.
Complaint: [redacted] That's not quite the way it went down, but okWhen I refused to argue further, S/He mistook it for acquiescing to his/her belligerence I would agree to accept the response when we receive funds as I was told anywhere from 3-weeks [redacted] ***
This customer paid to transfer and renew their domain name with our company, there is no fraud whatsoever, they sound very confusedIf they'd like to cancel their order all they have to do is contact us, yet they have never made a single attempt to get in touch with our company and request a cancellationIDNS Inc
We do no such thing, what we do is sending out advertisements for our services which CLEARLY state their purposeThey read: "When you switch today to Internet Domain Name Services you can take advantage of our best savings" "You must renew your domain name to obtain exclusive rights to it on the web, and now is the time to transfer and renew your name from your current registrar to Internet Domain Name Services." "Domain holders are not obligated to renew their domain with their current registrar or with Internet Domain Name ServicesReview our prices and decide for yourselfYou are under no obligation to pay the amounts stated unless you accept this offerThis notice is not a bill, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services." Perhaps this person should spend more time reading and less time filing erroneous complaints with blatantly allegationsINDS Inc
This individual was never sent an invoice from our company, they received an offer to transfer to us for their domain renewal, the letter CLEARLY said:"When you switch today to Internet Domain Name Services you can take advantage of our best savings" "You must renew your domain name to obtain exclusive rights to it on the web, and now is the time to transfer and renew your name from your current registrar to Internet Domain Name Services." "Domain holders are not obligated to renew their domain with their current registrar or with Internet Domain Name ServicesReview our prices and decide for yourselfYou are under no obligation to pay the amounts stated unless you accept this offerThis notice is not a bill, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services."If they made a mistake we are happy to issue them a refund, all they need to do is call or email their request to have us rectify their errorINDS INC [redacted]
Complaint: [redacted] I am rejecting this response because: the moment I read NUMEROUS complaints and horrible remarks and comments on google search about this one person who handles all incoming calls I knew I was in the right for filing a complaint as it is the entire world already knows of their business antics and I am good with that Regards, [redacted] *
What we sent was an offer asking if they would like to renew their domain name with our companyThe expiry date listed on the letter was 100% correct and the offer itself read: "When you switch today to Internet Domain Name Services you can take advantage of our best savings" "You must renew your domain name to obtain exclusive rights to it on the web, and now is the time to transfer and renew your name from your current registrar to Internet Domain Name Services." "Domain holders are not obligated to renew their domain with their current registrar or with Internet Domain Name ServicesReview our prices and decide for yourselfYou are under no obligation to pay the amounts stated unless you accept this offerThis notice is not a bill, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services." So perhaps this individual just doesn't choose to READ their mail before making accusations against an honest companyIDNS Inc
What this customer received from us was an offer to transfer over to our company, the advertisement clearly stated:"When you switch today to Internet Domain Name Services you can take advantage of our best savings" "You must renew your domain name to obtain exclusive rights to it on the web, and now is the time to transfer and renew your name from your current registrar to Internet Domain Name Services." "Domain holders are not obligated to renew their domain with their current registrar or with Internet Domain Name ServicesReview our prices and decide for yourselfYou are under no obligation to pay the amounts stated unless you accept this offerThis notice is not a bill, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services." If this person did not take the seconds to read our offer and made a mistake, we are more than happy to issue a refund for their carelessnessTheir claim that we refused to refund them is utter nonsense, if they contact us in a cordial manner and politely request a refund we will of course issue one to themIDNS INC
We have addressed the issue in our first response and stand by itIDNS INC
This customer contacted us with a rude and disrespectful attitude, would not let our customer service representative speak, kept cutting him off and being incredibly ignorantPlease try calling our company with a better attitude and a willingness to listen in the futureIDNS Inc
What this potential client received from us is an offer, asking if they would like to transfer their domain name to our company for the renewal, it does not say in any shape or form that she must pay us, that is a complete fabrication. The letter clearly states:"When you switch today to Internet... Domain Name Services you can take advantage of our best savings" "You must renew your domain name to obtain exclusive rights to it on the web, and now is the time to transfer and renew your name from your current registrar to Internet Domain Name Services." "Domain holders are not obligated to renew their domain with their current registrar or with Internet Domain Name Services. Review our prices and decide for yourself. You are under no obligation to pay the amounts stated unless you accept this offer. This notice is not a bill, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services." Furthermore she claims that her domain name [redacted] expires in 2018 not in Feb 2017 as our offer asserts. Well a quick look up of her domain shows (that as of Oct 13th 2016) it very much does expire in Feb of 2017: Domain Name: [redacted] Registrar: [redacted] *** Sponsoring Registrar [redacted] ** Whois Server: [redacted] Referral URL: [redacted] Name Server: [redacted] Name Server: [redacted] Name Server: [redacted] Status: [redacted] [redacted] Updated Date: 29-jun-2016 Creation Date: 04-feb-2010 Expiration Date: 04-feb-2017 So this complaint is factually incorrect on every level and we request an immediate retraction by the complainant. Consumer RelationsIDNS INC [redacted]
We have a full refund policy, this customer's refund was mailed out on Oct 21st, 2016.We apologize for the slight delay but the refund is on it's wayWe cannot control the postal service unfortunately but we are sure it will be arriving soonIDNS INC
We are not a scam, we send out offers to transfer to us, if this customer paid us in 2016 and hasn't ye completed the transfer they still have a 5 year credit with us and they can proceed with a renewal with our company at any time.If they would like a refund all they must do is simply contact us as... we have a full refund policy on any in-transferred domains.Thank you IDNS INC.
Complaint: [redacted] That's not quite the way it went down, but okWhen I refused to argue further, S/He mistook it for acquiescing to his/her belligerence I would agree to accept the response when we receive funds as I was told anywhere from 3-weeks [redacted] ***
This customer paid to transfer and renew their domain name with our company, there is no fraud whatsoever, they sound very confusedIf they'd like to cancel their order all they have to do is contact us, yet they have never made a single attempt to get in touch with our company and request a cancellationIDNS Inc
We do no such thing, what we do is sending out advertisements for our services which CLEARLY state their purposeThey read: "When you switch today to Internet Domain Name Services you can take advantage of our best savings" "You must renew your domain name to obtain exclusive rights to it on the web, and now is the time to transfer and renew your name from your current registrar to Internet Domain Name Services." "Domain holders are not obligated to renew their domain with their current registrar or with Internet Domain Name ServicesReview our prices and decide for yourselfYou are under no obligation to pay the amounts stated unless you accept this offerThis notice is not a bill, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services." Perhaps this person should spend more time reading and less time filing erroneous complaints with blatantly allegationsINDS Inc
This individual was never sent an invoice from our company, they received an offer to transfer to us for their domain renewal, the letter CLEARLY said:"When you switch today to Internet Domain Name Services you can take advantage of our best savings" "You must renew your domain name to obtain exclusive rights to it on the web, and now is the time to transfer and renew your name from your current registrar to Internet Domain Name Services." "Domain holders are not obligated to renew their domain with their current registrar or with Internet Domain Name ServicesReview our prices and decide for yourselfYou are under no obligation to pay the amounts stated unless you accept this offerThis notice is not a bill, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services."If they made a mistake we are happy to issue them a refund, all they need to do is call or email their request to have us rectify their errorINDS INC [redacted]
Complaint: [redacted] I am rejecting this response because: the moment I read NUMEROUS complaints and horrible remarks and comments on google search about this one person who handles all incoming calls I knew I was in the right for filing a complaint as it is the entire world already knows of their business antics and I am good with that Regards, [redacted] *
What we sent was an offer asking if they would like to renew their domain name with our companyThe expiry date listed on the letter was 100% correct and the offer itself read: "When you switch today to Internet Domain Name Services you can take advantage of our best savings" "You must renew your domain name to obtain exclusive rights to it on the web, and now is the time to transfer and renew your name from your current registrar to Internet Domain Name Services." "Domain holders are not obligated to renew their domain with their current registrar or with Internet Domain Name ServicesReview our prices and decide for yourselfYou are under no obligation to pay the amounts stated unless you accept this offerThis notice is not a bill, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services." So perhaps this individual just doesn't choose to READ their mail before making accusations against an honest companyIDNS Inc