We have been to [redacted] home 2-time & she was not there She never answered our telephone calls but when she does we cannot find a convenient day & time She is very difficult But now we have apptwith [redacted] for Wednesday 2/24/after pm Finally & we will take care of her issues.Stewart F
We thought we completed service issues and not aware of additional items Please ask [redacted] to call me with any additional items she might have and I would be more than happy to complete themStewart F
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I concur that there is an appointment scheduled for 2/24/at 6:00pm The issue described has not been resolved I have not received the correct hardware for the cabinets I have explained that the maximum length of the drawer handle is 4" I do not understand why American Cabinet Refacers is unable to order the correct hardware I am requesting that this matter not be closed until American Cabinet Refacers provides and installs the correct hardware I have made myself available in the evenings and communicated this to American Cabinet Refacers I am not available Mon - Fri between - due to my work requirements The first appointment scheduled in months is for 2/24/at 6:00pm Any other attempts to stop by without an appointment would be fruitless.Please confirm my request to not be closed this complaint until American Cabinet Refacers provides and installs the correct hardware Regards, [redacted]
We have closed the business, hence why the office phone is shut off nowWe did receive Ms***'s phone messages and did return her callShe indicated that the one inch wholes that were put in the duct system did not have plugsWe apologized for this, apparently the workers missed this step or they may have come out?We delivered to her a number of plugs at her work placed in [redacted] ***, as agreedShe indicated that this was acceptable and that she would the plugs in the wholes.No father service was indicated
To Revdex.com, Our company will be at the customer's house on Thursday, June at am to repair any damaged work We will not leave that house until the customer is 100% happy.Stewart F
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the
responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***@***.net>Date: Mon, Jun 29,
I am rejecting this response because:From: *** ***
That is true our company has suspended operations., upon the sale of my home which is on the market now, I will have more than enough money to return *** ***' refund of $All I ask is for is her patience. Respectfully Yours, Stewart F
everything is now resolved with this customer. I apologize if I came off rude , I do not recall being that way. I am thankful for the customers patience.
A lady by the name of [redacted] called me on Friday, Dec. 1. She was confused as to why I filed the complaint. Turned out, She had in fact delivered the items to a lady named [redacted] but worked at a different school in [redacted]. When she told me she delivered to the school on main street, I told her it was the wrong school, and the wrong [redacted]. She came to the correct school where I work and delivered the items. All is now satisfied. Thanks for your help.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We have been to [redacted] home 2-3 time & she was not there. She never answered our telephone calls but when she does we cannot find a convenient day & time. She is very difficult. But now we have appt. with [redacted] for Wednesday 2/24/16 after 6 pm. Finally &...
Just to update you [redacted] the material left the manufacturer on May 17. We will receive it on May 23 and install at Mr. [redacted]'s home the same week.Sorry for any inconvenience I caused Mr. [redacted] but as you can see we are taking care of this situation.Respectfully yours,Stewart F[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I concur that there is an appointment scheduled for 2/24/2016 at 6:00pm. The issue described has not been resolved. I have not received the correct hardware for the cabinets. I have explained that the maximum length of the drawer handle is 4". I do not understand why American Cabinet Refacers is unable to order the correct hardware. I am requesting that this matter not be closed until American Cabinet Refacers provides and installs the correct hardware. I have made myself available in the evenings and communicated this to American Cabinet Refacers. I am not available Mon - Fri between 0700 - 1800 due to my work requirements. The first appointment scheduled in 2 months is for 2/24/2016 at 6:00pm. Any other attempts to stop by without an appointment would be fruitless.Please confirm my request to not be closed this complaint until American Cabinet Refacers provides and installs the correct hardware.
Regards,
[redacted]
We thought we completed service issues and not aware of additional items. Please ask [redacted] to call me with any additional items she might have and I would be more than happy to complete them. Stewart F.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted],
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and continue to be wary of any offer provided until I can see the finished product. I have been put off for months by the company with numerous excuses and have forced them to respond by sending them an email on May 12, 2016 demanding a final date by which they would get this done. In that email, I told them that they have failed to respond to several requests by the Revdex.com for information (as per your previous email to me) and that this complaint would remain open until they completed the repairs. I can only assume that this is why you finally received thier response, and it seems that miraculously the material is now in transit. Very suspicious if you ask me.Thank you for providing the leverage to get them to act. I will await their call to schedule the work and wil update you when the work is completed to my satisfaction. There are still several things that can go wrong with this, and I cannot close this complaint just yet. The material may not match the initially installed facing (which they have not agreed to correct) or the doors that did not need replacement, and if that is the case I will have no choice but to demand a complete do-over. I truly hope it does not come to that; I simply want the quality product that I assumed I was getting when I first contracted them.
Best regards,
[redacted]
###-###-####
We have closed the business, hence why the office phone is shut off now. We did receive Ms. [redacted]'s phone messages and did return her call. She indicated that the one inch wholes that were put in the duct system did not have plugs. We apologized for this, apparently the workers missed this step or...
they may have come out?. We delivered to her a number of plugs at her work placed in [redacted], as agreed. She indicated that this was acceptable and that she would the plugs in the wholes.No father service was indicated.
I am sending a check from American Cabinets Refacers to [redacted] for $today July 8,
I, Stewart Fhave contacted [redacted] and I have sent her a check as she requested This dispute has been rectified,Respectfully yours, Stewart F
We have been to [redacted] home 2-time & she was not there She never answered our telephone calls but when she does we cannot find a convenient day & time She is very difficult But now we have apptwith [redacted] for Wednesday 2/24/after pm Finally & we will take care of her issues.Stewart F
We thought we completed service issues and not aware of additional items Please ask [redacted] to call me with any additional items she might have and I would be more than happy to complete themStewart F
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I concur that there is an appointment scheduled for 2/24/at 6:00pm The issue described has not been resolved I have not received the correct hardware for the cabinets I have explained that the maximum length of the drawer handle is 4" I do not understand why American Cabinet Refacers is unable to order the correct hardware I am requesting that this matter not be closed until American Cabinet Refacers provides and installs the correct hardware I have made myself available in the evenings and communicated this to American Cabinet Refacers I am not available Mon - Fri between - due to my work requirements The first appointment scheduled in months is for 2/24/at 6:00pm Any other attempts to stop by without an appointment would be fruitless.Please confirm my request to not be closed this complaint until American Cabinet Refacers provides and installs the correct hardware Regards, [redacted]
We have closed the business, hence why the office phone is shut off nowWe did receive Ms***'s phone messages and did return her callShe indicated that the one inch wholes that were put in the duct system did not have plugsWe apologized for this, apparently the workers missed this step or they may have come out?We delivered to her a number of plugs at her work placed in [redacted] ***, as agreedShe indicated that this was acceptable and that she would the plugs in the wholes.No father service was indicated
To Revdex.com, Our company will be at the customer's house on Thursday, June at am to repair any damaged work We will not leave that house until the customer is 100% happy.Stewart F
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the
responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***@***.net>Date: Mon, Jun 29,
I am rejecting this response because:From: *** ***
That is true our company has suspended operations., upon the sale of my home which is on the market now, I will have more than enough money to return *** ***' refund of $All I ask is for is her patience. Respectfully Yours, Stewart F
I returned $to the ***'s one week ago
everything is now resolved with this customer. I apologize if I came off rude , I do not recall being that way. I am thankful for the customers patience.
A lady by the name of [redacted] called me on Friday, Dec. 1. She was confused as to why I filed the complaint. Turned out, She had in fact delivered the items to a lady named [redacted] but worked at a different school in [redacted]. When she told me she delivered to the school on main street, I told her it was the wrong school, and the wrong [redacted]. She came to the correct school where I work and delivered the items. All is now satisfied. Thanks for your help.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We have been to [redacted] home 2-3 time & she was not there. She never answered our telephone calls but when she does we cannot find a convenient day & time. She is very difficult. But now we have appt. with [redacted] for Wednesday 2/24/16 after 6 pm. Finally &...
we will take care of her issues.Stewart F.
Just to update you [redacted] the material left the manufacturer on May 17. We will receive it on May 23 and install at Mr. [redacted]'s home the same week.Sorry for any inconvenience I caused Mr. [redacted] but as you can see we are taking care of this situation.Respectfully yours,Stewart F[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I concur that there is an appointment scheduled for 2/24/2016 at 6:00pm. The issue described has not been resolved. I have not received the correct hardware for the cabinets. I have explained that the maximum length of the drawer handle is 4". I do not understand why American Cabinet Refacers is unable to order the correct hardware. I am requesting that this matter not be closed until American Cabinet Refacers provides and installs the correct hardware. I have made myself available in the evenings and communicated this to American Cabinet Refacers. I am not available Mon - Fri between 0700 - 1800 due to my work requirements. The first appointment scheduled in 2 months is for 2/24/2016 at 6:00pm. Any other attempts to stop by without an appointment would be fruitless.Please confirm my request to not be closed this complaint until American Cabinet Refacers provides and installs the correct hardware.
Regards,
[redacted]
We thought we completed service issues and not aware of additional items. Please ask [redacted] to call me with any additional items she might have and I would be more than happy to complete them. Stewart F.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr....
[redacted],
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and continue to be wary of any offer provided until I can see the finished product. I have been put off for months by the company with numerous excuses and have forced them to respond by sending them an email on May 12, 2016 demanding a final date by which they would get this done. In that email, I told them that they have failed to respond to several requests by the Revdex.com for information (as per your previous email to me) and that this complaint would remain open until they completed the repairs. I can only assume that this is why you finally received thier response, and it seems that miraculously the material is now in transit. Very suspicious if you ask me.Thank you for providing the leverage to get them to act. I will await their call to schedule the work and wil update you when the work is completed to my satisfaction. There are still several things that can go wrong with this, and I cannot close this complaint just yet. The material may not match the initially installed facing (which they have not agreed to correct) or the doors that did not need replacement, and if that is the case I will have no choice but to demand a complete do-over. I truly hope it does not come to that; I simply want the quality product that I assumed I was getting when I first contracted them.
Best regards,
[redacted]
###-###-####
We have closed the business, hence why the office phone is shut off now. We did receive Ms. [redacted]'s phone messages and did return her call. She indicated that the one inch wholes that were put in the duct system did not have plugs. We apologized for this, apparently the workers missed this step or...
they may have come out?. We delivered to her a number of plugs at her work placed in [redacted], as agreed. She indicated that this was acceptable and that she would the plugs in the wholes.No father service was indicated.