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Reviews United Moving Services

United Moving Services Reviews (39)

We provided this customer with an estimate of costs for moving their belongings from GA to CAPer the terms of the signed agreement, a carrier in our network would be the company to ship their belongingsIt was never disclosed that we would be the ones shipping their belongingsThere are a few different reasons as to why a customer’s price would go up from their original estimated priceThe reservations agent always asks about stairs & long carry chargesThe answers to these questions help determine pricingIf any of those questions are answered incorrectly, that could result in additional charges and fees being applied to their moveBesides that, if a customer has more things to ship than what is on our itemized list that will result in higher pricingAll of these things are disclosed to the customer and are listed on the estimate of costs that the clients sign confirming they have read and agree to those terms and c onditionsWe never received any indication that any of [redacted] belongings were damaged in transitWe would assist in filing a claim if necessary but no one has reached out to us with regards to anything being damaged

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved b As I have stated time and time again, From the rear of the truck to the entry way door was far less than feetI am tired of dealing with this companyFrom being lied to from the start to having nearly everything I owned destroyed, and boxes of clothing and other items missing upon delivery, someone needs to start an advertisement across the united states to warn potential customers of this companyMike In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Beckon me this year I call United moving service I got the estimate from them and I told him that I'm not sure if I was going to move anyways the guy told me that he was going to put it the last day for December and if by then I decided that I'm not gonna move it anymore they will refund my money $ So I called them today to tell them that I'm not gonna move they told me that they cannot refund my money because is less than two weeks notice is still been almost a week and a half they say they cannot refund my money it's a kind of [redacted] so they tell you what you want to hear so they can get your money Just be careful if you do any business with them they promise one thing and do another and the name of the guy that told me that that I spoke to whole time it's Tony I don't have his last name this company is suck !!!!

Abysmal, and if they had a lower rating I would pick itI ended up filing a dispute for the deposit charges with my credit card company for a refundThey have ZERO cancellation or refund policy, do NOT tell you that while on the call or reviewing the contract, and when addressing, their customer service is downright disrespectful and insultingI would gladly have forfeit the deposit just to avoid them being responsible for my belongings in the endDon't do it!!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We have called in regards to the missing television and other belongings, and when we call, no one seems to be in the office that can address our concerns...which seems unlikely The first response we received to this concern was that we should contact [redacted] about the claim, which we have obviously been doing, only to being put off week after week until "someone is in the office." We find it odd that these companies don't have anyone on hand to address missing and damaged items They seem to have a lot of people available to receive deposits for moving estimates We are tired of waiting for either company to respond on their own time to what increasingly appears to be a theft In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

My mother recently used UMSHorrible experienceThey played her just as the other reviewers described I looked them up after my mother called me in a panic saying she needed $5,dollars before she got her furnitureMy heart sank as I read the reviews and with every hour that passed things just got worse They quoted one priceDemanded another $4,(cash) once loadedDemanded $3,when unloaded, plus $1,when finishedAnd then another $1,for a tipSeveral phone calls back and forth with Sal hours before the move and deliveryMessages left with head officeAnswering machine on a Friday afternoonWebsite downSame story from Sal: "No credit cardWire money before the move/unload or no furniture These guys work hard We gave your mother great deal ($8,to move the furnishings of a small apartment to another hours away)." Not a great dealSal and the drivers used a host of ploys to separate my mother from cash without delivery of productThey were aggressive and just talk right over everyone My mom's former husband stepped in once the truck arrivedThe police were calledThe drivers were working illegally and had outstanding warrantsUnfortunately they were arrestedThis company gives hard-working people a bad name Absolutely shameful behaviorVery stressful to all involvedOn a positive note, they arrived on time and did a great job packing A $4,table arrived with a broken leg but my mother doesn't want to file a claim because she has a good idea of how it will play outShe wants nothing more to do with these people Stay away from these manipulative, thieving thugs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseUnited Moving Services led me to believe they were handling the entire move themselves The salesman I spoke with gave me information and a low ball estimate to get my business The problem with their explanation is that they fail to admit they grossly underestimated my total weight BEFORE I added any items I did not add 'quite a few' items Specifically, I added large boxes, garment boxes and bar stools I moved all the boxes myself from one room to another I weigh lbs at the very very most, the boxes could not have weighed more than lbs each or could not have even lifted themBut even at lbs each, it should only have added on or so pounds maximum To add on more pounds is outrageous This company works a total scam They low ball the estimate Then a third party shows up, jacks up the price and the consumer is forced to pay the add on weight There is no way for the consumer to prove the actual weight As for a confirmed pickup date, they are absolutely lying I was on the phone with their employee, Marsha, ext416, for an hour or so on July [redacted] confirming my furniture and was placed on hold for a very long time while she 'confirmed' and locked in my pickup date, or so she told me Marsha confirmed my pickup for Saturday, July *** My phone records can verify that lengthy phone call Since that time, several other employees who have answered the 'support line' gave me bogus delivery dates which came and went with no delivery United has no way to contact them on a weekend As a side note, the third party they contracted with held my delivery up stating they needed other loads to go on the truck with mine In the end.....they arrived yesterday in a rented budget truck, with one driver, a day after they confirmed delivery, and with ONLY MY FURNITURE on the truck Virtually all my furniture is damaged Boxes are crushed, brand new dryer bent, etc I did not choose MADE moving United did And now I have to go through a ridiculous claim process to get repairs or a settlement This company should be shut down They are dishonest, they misrepresent themselves, make verbal guarantees that they do not fulfill and they want to take no responsibility for their actions The salesman, Chris, told me 'not to worry about what the contract said' I have notes on our entire conversation He stated that I could trust them to made my move painless What a joke And NEVER did he mention they were a broker and would be using a third party and off loading I take responsibility for only one thing Taking Chris at his word and truly believing I would get my things in 3-days after pickup He even went so far as to tell me what order of pickup and delivery would be How is that even possible if they farm out the move MADe moving blames everything on United, stating that United should have never given me any dates as MADE controls that Yet, United did....multiple times I am still requesting an adjustment as United's original and binding estimate was off by lbsminimum In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
No one has been contacted me even I filled a complaintIs it professional? I don't need you to tell me who should I speak withI already spent enough time to have this back-and-forth conversationI don't feel any solution/explain here from the company, and I don't think you try to solve my problem in any wayThus, I am going to stop the conversation here!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is true that I did not pay extra insurance fee at the time of moving.I accept that I can be compensated at the rate of $perpoundHowever, I do not think what the company currently decided to compensateme is reasonableFirst, I only heard them explained the insurance once and it was briefly(I believe that business can get the record file)Second, I was not able to enter my contract after they picked up my stuff(They didn't ask me again on the day they moved my stuff) Third, I followed every instruction they asked me to as I change the arriving date, but they still made 3-times changeIt means the damage rate of my stuff went higher, which I didn't anticipate beforeTherefore, I didn't get well explanation and spent a lot of my own time to deal and follow up these annoyed thingsThat's why I stated to get reasonable refund not only based on the original contract. Even so, the current compensation was calculated based on the actual weight of the broken item, rather than what was agreed at the time of moving. The moving fee they charged was also calculated based on the agreed weight (rather than the actual weight) of each itemFor example, the moving fee of the television was calculated based on the weight of 500lbsDuring the moving, they completely broke the television, and the compensation they decided to pay was based on lbsWhen I made the claim, which was months after I paid the moving fee, they asked me to fill in a list of broken items, including the weight of the itemHowever, I was NOT told the weigh was used to calculate the compensation, and I was NOT ABLE to check my original contract, so I filled in the estimated actual weight of each broken item, e.gfor the television I filled in lbs, which they used for the compensationIf I was told the weight was used for compensation, I would definitely fill in lbs, and I think any people would do the same(AGAIN, I would have added the additional insurance if I was told clearly about the policy (calculated based on the weight) or have known they end up load/unload the stuff 3-times.)
*** ***

They will say anything to get your businessThese guys are cheatsQuoted me for my moveVerified the inventory timesThe movers they sent was a no showAfter three days the move shows up and says they don't do cubic feet and do weightPlus they don't do the boxes these *** made me pay forI had no choice but to get my stuff out as my house was soldI lost a bucks on top of that because of the lost timeI was roaming the streets with two young kids waiting for these is to show upAnd finally when I called to request a discount for my ordeal (I had to pay double the amount quoted) they wouldn't connect me to the rep I was dealing withThey are unethical unprofessional and totally heartless peopleDo not get suckered into the start ratingI am not sure if this rating will make it or notBut if someone reads it,save yourselvesThese people are badAs bad as they come

*** *** contacted us for a quote for her relocationShe had items to be picked up from a storage facility that she advised she "hadn't been to in a while" but she did her best to give us an
accurate inventory list of the items to be movedShe was told that if the list is innaccurate that she would wind up paying for more as you pay for what you moveShe was not there to facilitate the move and had a friend there to advise the movers what to load into the truckIt turns out she had a lot more than what was disclosed to us and during the course of her move she spoke with the foreman who was at the storage facility who told her that her price would not remain the same as what was on the estimate as she had almost double the amount of things to moveThis is the reason her price increasedShe then proceeded with the move and had her friend sign the paperwork on her behalf agreeing to the charges associated with moving all of her belongingsAddressing some of *** *** comments from her complaint - her belongings were picked up in the day window that is referenced on her signed contractThere were no delaysHer belongings have not been delivered as she has an outstanding balance due to *** ***Payment is supposed to be 50% of the balance at pickup and 50% at deliveryDue to the fact that she had almost double the amount of stuff, she did not have the correct amount at pickup and is required to pay the difference before her items are loaded for deliveryWith regards to our itemized list vs the itemized list supplied on moving day, the volume/weight of the items are the sameThe reason it is all itemized separately on the day of pickup is due to the fact that an exact count of what is being loaded has to be compared to what comes off the vehicle at deliveryBesides the bed, everything was itemized as the same amount of pieces we had listedHer dresser was actually a piece dresser which she never advised us of but besides those pieces, we have everything the same as *** except for the additional pieces we were never told about

My mother recently used UMS. Horrible experience. They played her just as the other reviewers described. I looked them up after my mother called me in a panic saying she needed $5,000 dollars before she got her furniture. My heart sank as I read the reviews and with every hour that passed things just got worse. They quoted one price. Demanded another $4,000 (cash) once loaded. Demanded $3,000 when unloaded, plus $1,000 when finished. And then another $1,000 for a tip. Several phone calls back and forth with Sal 24 hours before the move and delivery. Messages left with head office. Answering machine on a Friday afternoon. Website down. Same story from Sal: "No credit card. Wire money before the move/unload or no furniture. These guys work hard. We gave your mother great deal ($8,000 to move the furnishings of a small apartment to another 10 hours away)." Not a great deal. Sal and the drivers used a host of ploys to separate my mother from cash without delivery of product. They were aggressive and just talk right over everyone. My mom's former husband stepped in once the truck arrived. The police were called. The drivers were working illegally and had outstanding warrants. Unfortunately they were arrested. This company gives hard-working people a bad name. Absolutely shameful behavior. Very stressful to all involved. On a positive note, they arrived on time and did a great job packing. A $4,000 table arrived with a broken leg but my mother doesn't want to file a claim because she has a good idea of how it will play out. She wants nothing more to do with these people. Stay away from these manipulative, thieving thugs.

Beckon me this year I call United moving service I got the estimate from them and I told him that I'm not sure if I was going to move anyways the guy told me that he was going to put it the last day for December and if by then I decided that I'm not gonna move it anymore they will refund my money $400.00. So I called them today to tell them that I'm not gonna move they told me that they cannot refund my money because is less than two weeks notice is still been almost a week and a half they say they cannot refund my money it's a kind of [redacted] so they tell you what you want to hear so they can get your money .... Just be careful if you do any business with them they promise one thing and do another and the name of the guy that told me that that I spoke to whole time it's Tony I don't have his last name this company is suck !!!!

Below is a copy of the actual email sent to me by Jamie. NOWHERE in this email does it state that it could take up to 21 days for delivery as stated in the response from the company. I can forward the email directly from my account if needed. Please provide me with an email address in order to email.There is also mention of a long carry charge, 90 percent of the items were already outside and within 30 to 40 feet of the rear of the truck where the items were loaded. The other items which were the bigger pieces that needed blanket were inside which was no more than another 30 feet from the patio. I have provided pictures of the area where the boxes were waiting to be loaded along with pictures showing the addition distance from the patio area to the doorway. In the pictures, the truck backed in to where the white car is parked, another picture shows the [redacted] earth view showing the distance from the parking to the covered patio area. Another picture shows the distance from the patio to the lower downstairs door which was where my apartment was. Other pictures show the boxes. I hope this helps to Also these bigger piece items were the only additional items that needed to be packed in which I was informed in the contract that the movers would wrap those items with blankets.When the driver from [redacted] picked up my items I ask him not once but two times, when should I expect the truck to arrive in Orlando. Both times, in front of a witness he stated early morning on September the [redacted].[redacted]  [redacted]  [redacted]  [redacted]  [redacted]  [redacted]  [redacted]  [redacted]  [redacted]  [redacted]  [redacted]  [redacted]  [redacted]  [redacted]  [redacted]  [redacted] 
[redacted]
[redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

All of our paperwork shows estimates for both cubic feet and
for pounds as pricing is done on a combination of space, weight and
distance.  The customer mentioned that
the carrier facilitating the move said they would not price on weight due to
other people’s belongings being loaded in...

their truck already.  That shouldn’t make a difference as they get
weight tickets before they arrive at her home. 
If they did say that however, the customer should have contacted our
offices right away as we could have directed another carrier to pick up her
belongings right away.  She spoke with
one of our office managers and told him that the movers did not allow her to
contact our offices.  I don’t know how
anyone can control whether you go into another room and make a call.  If there was an issue with the pricing or the
way pricing was being calculated, waiting until after delivery makes it
difficult to correct these issues.  As I
mentioned we could have directed another carrier same day to pick up her
belongings based on weight and not cubic feet if that in fact did occur.  The customer was advised on several calls that the initial
deposit is taken by credit card and the remaining balances were to be paid by
cash or money order.  This was not sprung
on her at the time of pickup.  It is
referenced on her paperwork and she was told at least twice that was how
payment was to be made.  I’m unsure why
she is bringing that up as it is clearly referenced on her paperwork.
I cannot speak for how a driver spoke to her.  All I can say is that we spoke with the
carrier who facilitated the move and advised them that we do not wish to have
this driver do anymore work for customers referred by our company.  They advised that the driver was reprimanded
and will no longer be doing any work for customers of our company.  However, the $400 she referenced is spelled
out in her paperwork.  It is back
breaking work carrying thousands of pounds worth of stuff from a truck to the
final location where it is to be dropped off. 
The customers paperwork specifies that if the crew has to carry items
over 100’ from the truck to her location that additional charges will apply in
the amount of $75 per 100’.  The first
100’ are provided free of charge.  After
that 100’ a long carry charge would apply. 
So if the crew had to carry her items 500’ for example from the truck to
her apartment, she would be charged a long carry charge of $300.  So while she has no control of where her
apartment is located she was aware of this as it is in her paperwork that she electronically
signed and confirmed.  This also is
common practice in this industry and I don’t know of 1 company that doesn’t
have similar charges for long carry. 
The customer wanted to speak with the office manager.  She was advised several times that the office
manager was not in for the next weeks time and she could speak with a customer
service rep in his place.  She did not
want to speak with anyone but the office manager so that is why she had to wait
a week to be contacted.  That was her
choice. 
After reviewing the notes from the conversation she had with
the office manager, it appears as if he did not agree that she should be paid
back for the extra fees charged.  He
advised her that he would look into it by contacting Oasis to see what
occurred.  What did occur was that she
had an additional 24 items being transported. 
He advised the client that if she would have added those 24 additional
items with a rep in our office that her price would have went up by roughly the
same amount.  Our software uses cubic
feet and converts to weight using the standard cubic feet to weight ratios used
in the industry.  So even if she packed a
pillow in a box, for estimate purposes it would still add the same amount of
weight as a box that has 10 or 20 pounds worth of items.  We don’t know what customers pack in their
boxes so all we can do is provide estimates based on this standard conversion
ratio.  Customer was advised that she was
below the minimum of 286 cubic feet or 2000 pounds but not by much so if she
added 24 items she would have went over that. 
Furthermore, it was never discussed that we would pay her back.  It was discussed that we would reach out to
Oasis to see if they would offer any compensation to which they did not see the
reason to as she had more items than initially disclosed.  That is the reason her price went up. 
Regarding the customers last claim – no one from our company
EVER references us as being Revdex.com Accredited. 
It is easy enough to confirm if we are or aren’t accredited just by
looking us up online.  I hear the
reservations agents enough to know what they say.  They advise that in order to match or beat a competitor’s
price that they should be a reputable company preferably with an A or B rating
with the Revdex.com.  That doesn’t mean
Accredited.   To end this rebuttal we cannot offer any
compensation to this customer as she had more items than she initially
disclosed (which she agrees to) and that is the reason her price
increased.

Besides no one at our company stating we were handling the entire move ourselves, more importantly than that is that the customers electronically signed paperwork states that we are moving brokers and do not own trucks of our own.  Our paperwork states that all moves are subcontracted to carriers in our network and that those carriers will be the ones to facilitate the actual move.  Regarding the customers estimate, she was not given a low ball estimate.  She was given an estimate of costs based on her description of the items to be moved.   The items that this customer added are large items which would obviously have a dramatic increase in price.  Large boxes are just that - large boxes.  Garment boxes are also very large in size.  Putting all of this aside for the moment, if the customer went by weight and not cubic feet, then esentially you pay for what you move.  So if the customers items totaled to 3000 pounds, she would pay for 3000 pounds.  There isn't much point in debating this as there is no way to manipulate the weight of her items.  Her weight is her weight.  Customer referenced that there is no way for the consumer to prove the actual weight which is false.  If the customer chooses to go by weight then the customer would have received weight tickets before and after the pickup.  Specifically the vehicle would be weighed prior to arriving at her home.  Once the items are loaded into the vehicle they stop at a weight station and get another weight ticket showing the weight with all of her belongings loaded.  The difference between before and after is the actual weight of her belongings and what he price would be based on.  Regarding the customers delivery time line, no one gives a bogus delivery date.  The electronically signed estimate shows the estimated delivery spread for the customers mileage.  Everything is spelled out in black and white for a reason - to avoid confusion.  No one here would ever give you a delivery time line as it is the carriers dispatch department who handles that side of things.  All we can do internally is tell you that based on your mileaqe, the estimated delivery spread would be X amount of days but that dispatch would confirm exact timeline with her. The customer is correct about the carrier stating they need other loads heading the same direction before delivery will be made.  All of this is referenced in the electronically signed agreement.  The customer did not pay the carrier for exclusive use of a truck.  Most moves are on shared trucks which saves the customer money.  I wasn't part of the initial conversation with this customer but her saying that it was never mentioned that we were brokers is false.  All of our paperwork specifies that we are brokers.  All of our paperwork specifices that loads are warehoused and offloaded.  No one gave delivery dates but a standard delivey spread was provided.  MADE is right that we do not control the delivery timeline wihch is why we do not quote a timeline.    I dont know if there is a resolution to this customers complaint, but I needed to address the fact that everything is spelled out in the electronically signed agreement for a reason - so everyone is on the same page.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
We have called in regards to the missing television and other belongings, and when we call, no one seems to be in the office that can address our concerns...which seems unlikely.  The first response we received to this concern was that we should contact [redacted] about the claim, which we have obviously been doing, only to being put off week after week until "someone is in the office."  We find it odd that these companies don't have anyone on hand to address missing and damaged items.  They seem to have a lot of people available to receive deposits for moving estimates.  We are tired of waiting for either company to respond on their own time to what increasingly appears to be a theft.  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Maam, I cannot change anything with regards to the insurance company and their guidelines.  This is similar to auto insurance.  Your insurance broker cannot change any rulings set forth by the actual insurance company.  It's the same in this situation unfortunately.

The customers electronically signed agreement shows the delivery spread as follows:Based on the load size and mileage of your move, delivery may take anywhere from 1-­21 business days. Estimated time of delivery is determined by many factors beyond the control of any carrier and United Moving Services Inc. such as traffic delays, weather delays, mechanical issues, other customers on the route and/or any acts of God. Estimated delivery spreads: 0­-500 miles: 0-­6 business days. 501-1000 miles: 1-7 business days. 1001-1500 miles: 2-­14 business days. 1501-2000 miles: 3-­21 business days. 2001 + miles: 3-21 business days. These estimated windows begin on the shipper’s first available delivery date. Goods may be warehoused before delivery. Any situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional fees. In the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall control. The estimated delivery dates and estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup & delivery locations.The time frame for shipment was definitely disclosed to the customer and the customer acknowledged agreement with those terms by providing his electronic signature.  Regarding the long carry charges, if items have to be carried more than 100 feet then a long carry charge applies.  This too was also disclosed to the customer.  This is from where the truck is parked to the enterance of the customers dwelling.  If a long carry charge was applied it is because the movers had to carry belongings over 100 feet.  It doesn't matter if the customer moved most of his belongings outside on his own and only 5 items need to be carried over 100 feet - the long carry charge would still apply.

This customer had a 2 day window for pickup.  The pickup was to occur on either November [redacted] or November [redacted].  The vehicle arrived on November [redacted] as agreed.  The customer has only told half of the story.  His boxes were not packed which is not the issue.  The movers advised...

if they have to pack the boxes that would result in additional charges which the customer did not agree to.  He wanted the movers to pack his boxes for the price on his estimate which did not include the packing of any boxes.  The customer also spoke with a rep from our QA Department who advised that it is his responsibility to pack his boxes and if the movers had to pack boxes it would result in additional charges.  Furthermore, the dog poop and pee wasn't on 1 box, it was on multiple boxes and all over the home.  The movers advised that they could not load boxes full of urine and feces into the moving truck and that these boxes would have to be repacked if the customer wanted them transported - this had to be done for sanitary purposes due to his items being transported in a shared truck.  The customer refused and sent the truck away.

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Description: MOVING BROKERS

Address: 4716 Leiper Street, Philadelphia, Pennsylvania, United States, 19124

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