United Moving Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseUnited Moving Services led me to believe they were handling the entire move themselves.  The salesman I spoke with gave me false information and a low ball estimate to get my business.   The problem with their explanation is that they fail to admit they grossly underestimated my total weight BEFORE I added any items.  I did not add 'quite a few' items.  Specifically, I added 15 large boxes, 5 garment boxes and 2 bar stools.  I moved all the boxes myself from one room to another.  I weigh 125 lbs.  at the very very most, the boxes could not have weighed more than 50 lbs each or could not have even lifted them. But even at 50 lbs each, it should only have added on 1000 or so pounds maximum.  To add on 3000 more pounds is outrageous.  This company works a total scam.  They low ball the estimate.  Then a third party shows up, jacks up the price and the consumer is forced to pay the add on weight.  There is no way for the consumer to prove the actual weight.  As for a confirmed pickup date, they are absolutely lying.  I was on the phone with their employee, Marsha, ext. 416, for an hour or so on July [redacted] confirming my furniture and was placed on hold for a very long time while she 'confirmed' and locked in my pickup date, or so she told me.  Marsha confirmed my pickup for  Saturday, July [redacted].   My phone records can verify that lengthy phone call.  Since that time, several other employees who have answered the 'support line' gave me bogus delivery dates which came and went with no delivery.  United has no way to contact them on a weekend.   As a side note, the third party they contracted with held my delivery up stating they needed other loads to go on the truck with mine.  In the end.....they arrived yesterday in a rented budget truck, with one driver, a day after they confirmed delivery, and with ONLY MY FURNITURE on the truck.  Virtually all my furniture is damaged.  Boxes are crushed, brand new dryer bent, etc.  I did not choose MADE moving.  United did.  And now I have to go through a ridiculous claim process to get repairs or a settlement.  This company should be shut down.  They are dishonest, they misrepresent themselves, make verbal guarantees that they do not fulfill and they want to take no responsibility for their actions.  The salesman, Chris, told me 'not to worry about what the contract said'.  I have notes on our entire conversation.  He stated that I could trust them to made my move painless.  What a joke.  And NEVER did he mention they were a broker and would be using a third party and off loading.  I take responsibility for only one thing.  Taking Chris at his word and truly believing I would get my things in 3-5 days after pickup.  He even went so far as to tell me what order of pickup and delivery would be.  How is that even possible if they farm out the move.  MADe moving blames everything on United, stating that United should have never given me any dates as MADE controls that.  Yet, United did....multiple times.  I am still requesting an adjustment as United's original and binding estimate was off by 2000 lbs. minimum.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Clearly at this point the business is going to stand up for their employee's instead of having appropriate customer service.  Like I explained to the company on my first phone call,  I requested to speak with the manager because I was sick with dealing with a sales representative who didn't feel the need to give me appropriate information prior to me signing up for the moving services. I have emails from the customer service email telling me initially that the manager would call me the next day, which was the Tuesday before Thanksgiving.  When I didn't hear back I emailed requesting an update as to when I would be hearing from them. They told me he is now out of the office for the remainder of the week due to the holiday and to expect a call on the following Monday.  The following Monday I still had not heard from them and got an email saying that the manager would now not be able to speak to me until Tuesday because the phones weren't working correctly.  So based on my first conversation the manager was supposed to call me 2 days after my initial request and then he didn't.  I had emails from the sales rep telling me my move was going to be completed a specific way and the business did not follow through.  In regards to the statement about no one controlling me making a phone call in another room,  I specifically did what the movers (who are hired from the company) told me to do. Which was to wait until I received my items and then call to make a complaint.  As far as myself and my parents, who were present when I was told this, the professionals who were responsible for my belongings gave me appropriate information.  I am not a mind reader to know that this doesn't sound right.  In regards to me having extra items from the original list that THEIR sales rep created for me, I told him at the time of my initial phone call that I did not know what exactly I would be moving aside from my bedroom furniture and a few other key items.  He estimated how many boxes I would have.  At no time was I informed that I would need to call and update my number of items.  Even so, I did have more items then were listed because their sales representative told me that my move was based on weight.  So for someone who doesn't work for a moving company I am going to take what he stated to me in email and pack accordingly based on the weight.  If the movers didn't weigh the truck after picking my stuff up,  I have no control over that.  I think it is absolutely ridiculous for them to try and point the blame on me for their poor customer service skills and for not informing the movers in the first place that my move was being done by weight.  I don't know what notes the employee responding was looking at but during my initial phone conversation I expressed to him that I felt I deserved to be paid back the extra charges since I had it in email that my move was being done by weight not square feet.  At that time he told me he agreed and would see what he could do regarding getting me my money back from Oasis.  None of this would have been a problem had the sales representative told the movers that my move was being done by weight. His sales representative made a mistake and because of it I am having to pay.  A well running business would see that since I have valid proof of what his sales representative confirmed I shouldn't be punished for his error.  Lastly,  in regards to the comments that none of the sales representatives claim to be Revdex.com Accredited because you can "hear them" that is a false statement.  I was told more than once that this company was Revdex.com Accredited.  I couldn't look up the company to see if that was in fact true when he claimed that and said he wouldn't price match because I was on my phone at the time.  I am going to take what the professional is telling me and accept it.  So if you fault me in that then that is really unfortunate.  Personally, as a business woman myself,  I would be ashamed to work for a company that tries to find faults in their customers instead of having staff members not lead clients on in an attempt to make a sale.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have addressed this customers first complaint by submitting a response. Since our reply no one has reached out to us. I have just emailed a claim form to the email address we have on file for [redacted]. [redacted] was never associated with this move/reservation. Putting all of that aside, reviewing notes and the history of this particular reservation, no one has ever contacted our offices regarding any missing property from this move. If they did we would have assisted them with filing a claim. Should they wish to contact our offices they can ask for me directly and I will assist them personally to get their claim moving forward

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved b
 As I have stated time and time again, From the rear of the truck to the entry way door was far less than 100 feet. I am tired of dealing with this company. From being lied to from the start to having nearly everything I owned destroyed, and boxes of clothing and other items missing upon delivery,  someone needs to start an advertisement across the united states to warn potential customers of this company. Mike
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We provided this customer with an estimate of costs for moving their belongings from GA to CA. Per the terms of the signed agreement, a carrier in our network would be the company to ship their...

belongings. It was never disclosed that we would be the ones shipping their belongings. There are a few different reasons as to why a customer’s price would go up from their original estimated price. The reservations agent always asks about stairs & long carry charges. The answers to these questions help determine pricing. If any of those questions are answered incorrectly, that could result in additional charges and fees being applied to their move. Besides that, if a customer has more things to ship than what is on our itemized list that will result in higher pricing. All of these things are disclosed to the customer and are listed on the estimate of costs that the clients sign confirming they have read and agree to those terms and c onditions. We never received any indication that any of [redacted] belongings were damaged in transit. We would assist in filing a claim if necessary but no one has reached out to us with regards to anything being damaged.

We booked our move with this company on June **, 2015. Upon booking I was assured by the United Moving agent that the price of the move was guaranteed. The agent stated that a deposit would lock in price with no additional fees. The agent also told me the exact route the truck would be taking, how many stops prior to ours, etc. (The move is from [redacted] to [redacted]). He estimated that our furniture should arrive approx 10 days after pickup. He said he could not guarantee this date; but because of the truck/route planned and his 10 years experience in the business-he was very confident with this estimate for delivery. My daughter, husband, and I made our hotel and plane reservations, took time off from jobs, and arranged daughter's apartment lease signing all around these dates. When movers arrived on July *, 2015 in [redacted]-it was not a United truck. It was [redacted]. This company seemed very surprised at the estimate for delivery that United gave us. There were also additional costs added to our bill that we weren't expecting for packing, etc. It is now July **, 2015. Our furniture was transported to [redacted] and is in a wearhouse with no confirmed driver or delivery date. The company says they have 21 business days from the original DELIVERY date scheduled to get the furniture to us which would be over a month after original date promised by United. We have incurred hotel bills, changes in flight plans/fees, missed days of work, and had to purchase many items of furniture, etc just to be able to stay in [redacted] until our belongings arrive. (I have been in [redacted] waiting on movers since July [redacted], but have to return home to [redacted] to work, etc. My husband changed his plans to try to be in [redacted] when the furniture arrives to accept it for our daughter; who will have already started work as a kindergarten teacher in the area.) When I tried to contact United Moving Services regarding this move on several occasions-they just refer me to the new movers ([redacted]) and said they no longer have anything to do with it. They are just the booking agents. When I spoke to [redacted] Movers a couple of weeks ago-I told them we would come to [redacted] in a truck to pick up our furniture and make arrangements to move it ourselves...they stated that would not be possible and said if we wanted our furniture back we would have to schedule and pay for ANOTHER MOVE. This is by far the WORST MOVING EXPERIENCE I've ever had-with no resolution in sight at this time!

Review: I contracted with company to move me from Ohio to Texas. Did not show up first day. Showed up too late the second day it was dark already. They. Decided my boxes were not packed well enough and my dog had pooped and peed on a box . They refused to move me. They left and I had to contract with someone else. I had no issues at all with other company . They have my 600 dollar deposit and will not refund it .I called first and was nice. Now I need your help. ThanksDesired Settlement: My 600.00 deposit back. I need to live on this until new job starts.

Thanks [redacted]

Business

Response:

This customer had a 2 day window for pickup. The pickup was to occur on either November [redacted] or November [redacted]. The vehicle arrived on November [redacted] as agreed. The customer has only told half of the story. His boxes were not packed which is not the issue. The movers advised if they have to pack the boxes that would result in additional charges which the customer did not agree to. He wanted the movers to pack his boxes for the price on his estimate which did not include the packing of any boxes. The customer also spoke with a rep from our QA Department who advised that it is his responsibility to pack his boxes and if the movers had to pack boxes it would result in additional charges. Furthermore, the dog poop and pee wasn't on 1 box, it was on multiple boxes and all over the home. The movers advised that they could not load boxes full of urine and feces into the moving truck and that these boxes would have to be repacked if the customer wanted them transported - this had to be done for sanitary purposes due to his items being transported in a shared truck. The customer refused and sent the truck away.

Review: On 6/*/15 I contracted with United after speaking to their sales representative Chris. I was making a long distance move and asked multiple times who would be picking up my furniture and how many days before it would arrive in Texas. Chris told me very plainly, that a UNITED truck would pick up my furniture and that it would take 3-4 days to transport. He put me on hold to confirm that a truck was reserved for me and even told me I would be the first pick up and the second drop off (I would be sharing the truck with another family). Chris estimated the cost of moving my items and gave me a quote. Chris told me that only under extremely unusual circumstances does a shipment take the full 14-21 business days and that I had NOTHING TO WORRY ABOUT. Based on all these facts, I went with UNITED. One week prior to my move, I contacted UNITED to update my number of boxes, etc. and my quote was adjusted accordingly. I spoke to Marsha. Marsha told me that I could either pay based on her estimate of weight, or choose to have the load weighed and pay the actual weight. I agreed to go with her estimated costs. We scheduled my pickup for Saturday, August [redacted]. I had already moved to Texas and arranged my flight back to South Carolina to meet the movers, based on Marsha confirming my move date of August [redacted]. On August [redacted], I received a message from Patricia with a company called MADE Moving out of Florida. The message stated that the movers would not arrive until August [redacted]. This is the first time I have heard of MADE Moving. I called her back immediately and she told me that UNITED had contracted with them, as a third party, to move my furniture. She said that UNITED should not have guaranteed a move on the [redacted] and that her driver could not be there until the [redacted]. I attempted to call UNITED. They were closed and there was no way to even leave a message. The message just played over and over and never allowed me to leave an actual message. I spoke with Patricia multiple times and explained to her that I needed the movers there early on the [redacted], after they changed the move date, because I had to fly back out to Texas on that afternoon. She asked if they could come early at 7am and I agreed. They did not arrive until 10:30. UNITED contracted with this company without any communication to me that they were doing so. MADE moving took 6 hours to pack up my things. I was told it would be 3-4 hours. They had a small moving truck and it was ONLY AT THIS TIME, they informed me that all my furniture would be off loaded to a warehouse in Atlanta and then picked up at a later date by a larger truck for transport to Texas. Again....UNITED was unreachable and I had literally no choice but to let them take my furniture. If I had known UNITED was not going to be the shipper, I would never have used them. MADE moving immediately began to tell me that the estimate given to me by UNITED was way off and that it would cost more money to ship. The driver estimated that the UNITED quote was off by at least 2000 lbs. I had to add an additional 15 large boxes, 5 garment boxes, and 2 bar stools. In total, MADE moving tacked on an additional 3000 lbs. and several thousand dollars more in costs. I contacted UNITED the following Monday and filed a complaint with Mike Anderson who is a manager in customer service. I explained the situation to him fully. He asked that I send paperwork from the move, which I did the following day. He said that he would start an inquiry into the whole matter. Since that day, I have never heard back from him. I have emailed, left messages and called him back myself. He claimed he was waiting on paperwork from MADE Moving and could not do anything until he got it. We have been completely lied to and taken advantage of by UNITED Moving and MADE Moving. We are now being asked to pay almost double the agreed to estimate. AND we still do not have our furniture!!!!! The truth of the matter is that there was never another load scheduled by UNITED to share the truck. So our furniture is just sitting until the 21 business days runs out. I am requesting a price adjustment and refund from UNITED. It appears they low-ball the estimate to get the business, then send out a 3rd party to ship and they jack up the price. The consumer is caught in the middle with no options.Desired Settlement: I want contact from UNITED at the top level. I want an adjustment made to the costs I am being forced to pay based on their weight estimate being way off.

Business

Response:

This customer was never advised that a United moving truck would show up at her home. We are moving brokers and do not own trucks of our own. Our estimates state that we are brokers and all moves are subcontracted to carriers within our network who will facilitate the move of their household goods. Also listed on all estimates is the standard delivery spread based on the mileage of the trip. In this customers case, it was 2-14 business days but referenced that delivery can take as long as 21 business days. This customers pickup was scheduled for August 25 or August [redacted]. She electronically signed an estimate confirming she was okay with pickup on either of those days. There was never a guarantee for pickup on August [redacted]. If there was it would have been referenced on the customers signed estimate. The fact that this customers furniture might be offloaded is also referenced in the customers signed estimate. All customers are given an estimate of costs. In this customers case, as she mentioned, she added quite a number of items which increased her cost. Had the list of items loaded into the vehicle been exactly the same as what was supplied to the reservations agent, the price would have been close to the initial estimated price. Due to the fact that the customer added a large number of items, her price increased. We cannot offer an adjustment due to increased prices due to more items being loaded into the vehicle.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseUnited Moving Services led me to believe they were handling the entire move themselves. The salesman I spoke with gave me false information and a low ball estimate to get my business. The problem with their explanation is that they fail to admit they grossly underestimated my total weight BEFORE I added any items. I did not add 'quite a few' items. Specifically, I added 15 large boxes, 5 garment boxes and 2 bar stools. I moved all the boxes myself from one room to another. I weigh 125 lbs. at the very very most, the boxes could not have weighed more than 50 lbs each or could not have even lifted them. But even at 50 lbs each, it should only have added on 1000 or so pounds maximum. To add on 3000 more pounds is outrageous. This company works a total scam. They low ball the estimate. Then a third party shows up, jacks up the price and the consumer is forced to pay the add on weight. There is no way for the consumer to prove the actual weight. As for a confirmed pickup date, they are absolutely lying. I was on the phone with their employee, Marsha, ext. 416, for an hour or so on July [redacted] confirming my furniture and was placed on hold for a very long time while she 'confirmed' and locked in my pickup date, or so she told me. Marsha confirmed my pickup for Saturday, July [redacted]. My phone records can verify that lengthy phone call. Since that time, several other employees who have answered the 'support line' gave me bogus delivery dates which came and went with no delivery. United has no way to contact them on a weekend. As a side note, the third party they contracted with held my delivery up stating they needed other loads to go on the truck with mine. In the end.....they arrived yesterday in a rented budget truck, with one driver, a day after they confirmed delivery, and with ONLY MY FURNITURE on the truck. Virtually all my furniture is damaged. Boxes are crushed, brand new dryer bent, etc. I did not choose MADE moving. United did. And now I have to go through a ridiculous claim process to get repairs or a settlement. This company should be shut down. They are dishonest, they misrepresent themselves, make verbal guarantees that they do not fulfill and they want to take no responsibility for their actions. The salesman, Chris, told me 'not to worry about what the contract said'. I have notes on our entire conversation. He stated that I could trust them to made my move painless. What a joke. And NEVER did he mention they were a broker and would be using a third party and off loading. I take responsibility for only one thing. Taking Chris at his word and truly believing I would get my things in 3-5 days after pickup. He even went so far as to tell me what order of pickup and delivery would be. How is that even possible if they farm out the move. MADe moving blames everything on United, stating that United should have never given me any dates as MADE controls that. Yet, United did....multiple times. I am still requesting an adjustment as United's original and binding estimate was off by 2000 lbs. minimum.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Besides no one at our company stating we were handling the entire move ourselves, more importantly than that is that the customers electronically signed paperwork states that we are moving brokers and do not own trucks of our own. Our paperwork states that all moves are subcontracted to carriers in our network and that those carriers will be the ones to facilitate the actual move. Regarding the customers estimate, she was not given a low ball estimate. She was given an estimate of costs based on her description of the items to be moved. The items that this customer added are large items which would obviously have a dramatic increase in price. Large boxes are just that - large boxes. Garment boxes are also very large in size. Putting all of this aside for the moment, if the customer went by weight and not cubic feet, then esentially you pay for what you move. So if the customers items totaled to 3000 pounds, she would pay for 3000 pounds. There isn't much point in debating this as there is no way to manipulate the weight of her items. Her weight is her weight. Customer referenced that there is no way for the consumer to prove the actual weight which is false. If the customer chooses to go by weight then the customer would have received weight tickets before and after the pickup. Specifically the vehicle would be weighed prior to arriving at her home. Once the items are loaded into the vehicle they stop at a weight station and get another weight ticket showing the weight with all of her belongings loaded. The difference between before and after is the actual weight of her belongings and what he price would be based on. Regarding the customers delivery time line, no one gives a bogus delivery date. The electronically signed estimate shows the estimated delivery spread for the customers mileage. Everything is spelled out in black and white for a reason - to avoid confusion. No one here would ever give you a delivery time line as it is the carriers dispatch department who handles that side of things. All we can do internally is tell you that based on your mileaqe, the estimated delivery spread would be X amount of days but that dispatch would confirm exact timeline with her. The customer is correct about the carrier stating they need other loads heading the same direction before delivery will be made. All of this is referenced in the electronically signed agreement. The customer did not pay the carrier for exclusive use of a truck. Most moves are on shared trucks which saves the customer money. I wasn't part of the initial conversation with this customer but her saying that it was never mentioned that we were brokers is false. All of our paperwork specifies that we are brokers. All of our paperwork specifices that loads are warehoused and offloaded. No one gave delivery dates but a standard delivey spread was provided. MADE is right that we do not control the delivery timeline wihch is why we do not quote a timeline. I dont know if there is a resolution to this customers complaint, but I needed to address the fact that everything is spelled out in the electronically signed agreement for a reason - so everyone is on the same page.

We booked our move with this company on June **, 2015. Upon booking I was assured by the United Moving agent that the price of the move was guaranteed. The agent stated that a deposit would lock in price with no additional fees. The agent also told me the exact route the truck would be taking, how many stops prior to ours, etc. (The move is from [redacted] to [redacted]). He estimated that our furniture should arrive approx 10 days after pickup. He said he could not guarantee this date; but because of the truck/route planned and his 10 years experience in the business-he was very confident with this estimate for delivery. My daughter, husband, and I made our hotel and plane reservations, took time off from jobs, and arranged daughter's apartment lease signing all around these dates. When movers arrived on July *, 2015 in [redacted]-it was not a United truck. It was [redacted]. This company seemed very surprised at the estimate for delivery that United gave us. There were also additional costs added to our bill that we weren't expecting for packing, etc. It is now July **, 2015. Our furniture was transported to [redacted] and is in a wearhouse with no confirmed driver or delivery date. The company says they have 21 business days from the original DELIVERY date scheduled to get the furniture to us which would be over a month after original date promised by United. We have incurred hotel bills, changes in flight plans/fees, missed days of work, and had to purchase many items of furniture, etc just to be able to stay in [redacted] until our belongings arrive. (I have been in [redacted] waiting on movers since July [redacted], but have to return home to [redacted] to work, etc. My husband changed his plans to try to be in [redacted] when the furniture arrives to accept it for our daughter; who will have already started work as a kindergarten teacher in the area.) When I tried to contact United Moving Services regarding this move on several occasions-they just refer me to the new movers ([redacted]) and said they no longer have anything to do with it. They are just the booking agents. When I spoke to [redacted] Movers a couple of weeks ago-I told them we would come to [redacted] in a truck to pick up our furniture and make arrangements to move it ourselves...they stated that would not be possible and said if we wanted our furniture back we would have to schedule and pay for ANOTHER MOVE. This is by far the WORST MOVING EXPERIENCE I've ever had-with no resolution in sight at this time!

Abysmal, and if they had a lower rating I would pick it. I ended up filing a dispute for the deposit charges with my credit card company for a refund. They have ZERO cancellation or refund policy, do NOT tell you that while on the call or reviewing the contract, and when addressing, their customer service is downright disrespectful and insulting. I would gladly have forfeit the deposit just to avoid them being responsible for my belongings in the end. Don't do it!!

They will say anything to get your business. These guys are cheats. Quoted me 2400 for my move. Verified the inventory 10 times. The movers they sent was a no show. After three days the move shows up and says they don't do cubic feet and do weight. Plus they don't do the boxes these [redacted] made me pay for. I had no choice but to get my stuff out as my house was sold. I lost a 1000 bucks on top of that because of the lost time. I was roaming the streets with two young kids waiting for these is to show up. And finally when I called to request a discount for my ordeal (I had to pay double the amount quoted) they wouldn't connect me to the rep I was dealing with. They are unethical unprofessional and totally heartless people. Do not get suckered into the 5 start rating. I am not sure if this rating will make it or not. But if someone reads it,save yourselves. These people are bad. As bad as they come.

Review: I moved from Atlanta to Los Angeles and all this company has caused me is more stress and headaches. My partner and I went back and forth between this company and another and at the end we went with this one ONLY because they asked for a deposit and we missed our deadline to receive a full refund. We were under the impression that they would be the company to ship our items but they do not. They sold out job to the highest bidder, [redacted]. The company that they sold our items to constantly charged us for different things, never picked up our phone calls, would never know the status of our delivery, and waited a month to actual start sending our items over. Once they were here, our furniture was scratched and/or dented, I have 2 plastic bins of items missing and they "lost" my flat screen TV. When I spoke to this company about the service that I was receiving from [redacted], they did not anything. This is a corrupt system and they have no regard to your possessions or the stress that you go through as you are moving. They should check who they are outsourcing their jobs to before they choose them and be liable for all problems associated with the move.Desired Settlement: 1. Refund of our security deposit. I paid for United Moving Service but I got [redacted] I did not receive a professional job. Prices were constantly going up and I could not rely on either organization for reliable communication. Needless to say, my furniture pieces were destroyed, missing, or scratched/dented.

Business

Response:

We provided this customer with an estimate of costs for moving their belongings from GA to CA. Per the terms of the signed agreement, a carrier in our network would be the company to ship their belongings. It was never disclosed that we would be the ones shipping their belongings. There are a few different reasons as to why a customer’s price would go up from their original estimated price. The reservations agent always asks about stairs & long carry charges. The answers to these questions help determine pricing. If any of those questions are answered incorrectly, that could result in additional charges and fees being applied to their move. Besides that, if a customer has more things to ship than what is on our itemized list that will result in higher pricing. All of these things are disclosed to the customer and are listed on the estimate of costs that the clients sign confirming they have read and agree to those terms and c onditions. We never received any indication that any of [redacted] belongings were damaged in transit. We would assist in filing a claim if necessary but no one has reached out to us with regards to anything being damaged.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

We have called in regards to the missing television and other belongings, and when we call, no one seems to be in the office that can address our concerns...which seems unlikely. The first response we received to this concern was that we should contact [redacted] about the claim, which we have obviously been doing, only to being put off week after week until "someone is in the office." We find it odd that these companies don't have anyone on hand to address missing and damaged items. They seem to have a lot of people available to receive deposits for moving estimates. We are tired of waiting for either company to respond on their own time to what increasingly appears to be a theft.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have addressed this customers first complaint by submitting a response. Since our reply no one has reached out to us. I have just emailed a claim form to the email address we have on file for [redacted] was never associated with this move/reservation. Putting all of that aside, reviewing notes and the history of this particular reservation, no one has ever contacted our offices regarding any missing property from this move. If they did we would have assisted them with filing a claim. Should they wish to contact our offices they can ask for me directly and I will assist them personally to get their claim moving forward

Review: Also see ID #[redacted], I booked my move with United and was given an estimate of 2295.51 and when the movers arrived I was charged, 4420.00. I have disputed and disputed the charges with both United and [redacted]. First off United promised in an email that my items would be delivered within 3 to 7 business days. It has now been 14 days and I am being told I will not get my items for another 2 to 3 days. Second, the over charge is down right outrageous when they are stating that I had 1300 cubic feet of items shipped. In the original estimate, I had a very large console record player that I ended up not bringing to orlando. My original estimate was for 30 medium boxes and 6 large boxes. While I had an addition 1 box and 10 plastic containers 3 very small, 4 large and 3 medium. I cannot see how these additional boxes can account for an additional 500 cubic feet. I have made several attempts to speak with Jamie at United concerning the discrepancy with no return calls or return emails. I have at least 5 emails in my sent folder that have gone unanswered. Finally I was able to speak with Jasmin in customer service who assured me she would look into the matter and get back with me that day. several days later after calling and calling I finally spoke with Jasmin again and was again told she would check into the issue and get back with me. Today, while on the phone I explained that the movers were still trying to over charge me for my move and she said herself that they could not charge the amount they were trying to charge when It was not a large overage of boxes. Again she said she would get back with me, no return call. I finally call back just to have her get attitude and tell me that they have up to 21 days to have my items delivered. This even after I explained to her that I have IN AND EMAIL from Jamie who I did my booking through stating that my items would be delivered within 3 to 7 business days. Again it is now double the time I was promised, I am being charged double the amount of my original quote. I am not trying to say that I should not have been charged for the additional boxes but these additional boxes do not account for another 500 cubic feet of space. As I had stated on ID#[redacted], the truck used was a 26 foot box truck rented from Enterprise. When I contacted Enterprise I was advised that this particular truck was a 1600 cubic foo maximum load truck. Before my items were loaded on the truck, there was another family's items loaded in the front of the truck. After my items were loaded, the truck was still under half full. So they are trying to tell me that I had over 1000 cubic feet of items on a 1600 cubic foot truck which was still not half full? Had I have been told I was being over charged like this before my items were already loaded on the truck I would not have allowed them to touch anything, however while I was inside the guys were apparently loading the truck. The driver did not even have any paperwork with him, I had to unpack a printer and paper in order to print out his paperwork. Another reason I don't understand how they can say I had this much additional space when they didnt even have the inventory sheet until after the truck was loaded and I printed the paperwork out for the driver. What else was I to do when the driver and his guys had everything I owned already loaded on the truck. The driver assured me as well that the truck would arrive early September [redacted] at my residence in Orlando. This was discussed while a friend was present. I ask him two times just to be sure I would have my items on the [redacted]. He again assured me YES the truck will be there early morning on the [redacted]. I was advised by the West Virginia Revdex.com this morning that [redacted] had complaints and are graded at D as well.Desired Settlement: I feel that United, since they were my first point of contact, needs to step up and do their part in protecting their customers rather than just sitting back after they already got their 500 dollar deposit and not assisting or standing up for the customer. If they cannot stand up and help the customer then they should be forced to refund the deposit along with additional fees for their employees giving false information just to get a sale.

I paid the 500 dollar deposit with Jamie on 8/**/15, on 9/*/15 I had to pay an additional 700 cash and 1054.50 with a check. I have already paid 2254.50 with the deposit and what I was forced to pay after everything I owned was already on the moving truck. Now they are telling me I still owe another 1754.50? Im sorry but the additional boxes did not take up another 1754.50 worth of space. At 3.22 per CF they are charging me for an additional 545 cf of space. Can they honest tell me that these additional boxes took up that more space?

Business

Response:

Delivery was never promised at 3 to 7 days. Here is the exact email that was sent to [redacted] when he asked how many days it would take for delivery:"Thanks for the email [redacted]. Zip code to zip code I have your distance around 900 miles. The standard delivery spread for a trip that distance is 1-7 business days. Could be a little less. Could be a bit more. It’s based on the carrier operations calendar and what other reservations are heading that way so we can try to narrow down a time frame for you when you have a better idea of date but I always have to disclose the standard delivery spread so you have a firm understanding of when your things could possibly arrive."Also disclosed to the customer in his electronically signed paperwork is the standard delivery spread which is referenced as:"Based on the load size and mileage of your move, delivery may take anywhere from 1-­21 business days. Estimated time of delivery is determined by many factors beyond the control of any carrier and United Moving Services Inc. such as traffic delays, weather delays, mechanical issues, other customers on the route and/or any acts of God. Estimated delivery spreads: 0­-500 miles: 0-­6 business days. 501-1000 miles: 1-7 business days. 1001-1500 miles: 2-­14 business days. 1501-2000 miles: 3-­21 business days. 2001 + miles: 3-21 business days. These estimated windows begin on the shipper’s first available delivery date. Goods may be warehoused before delivery. Any situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional fees. In the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall control. The estimated delivery dates and estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup & delivery locations."With regards to charges and pricing, [redacted] had 30 additional pieces to be shipped and not 10. Besides the extra belongings that needed to be shipped there was a long carry charge which the cost of this charge was disclosed on this customers estimate. Also, a lot of this customers items were not preppred for shipment so there were packing charges added to his cost. The packing charges are referenced on the clients signed paperwork as well as:Additional Accessorial Services and Fees:Packing supplies such as boxes, shrink wrap, and bubble wrap if not included in the original estimate.Long Carry: first 100ft are free. Each additional 100ft is $75.00Packing of breakable items like Mirrors, TV’s, Glass, and/or Crating Services, unless specified in original estimate.Full Packing: Any additional packing services needed or requested outside of the original estimate, will incur additional charges.Oversized Items: Must be disclosed and reflected on your estimate.Besides that, looking at the history of this reservation, every time [redacted] emailed Jamie, Jamie replied by email. There were a couple of days that it appears as if [redacted] called while Jamie was not in the office but he was able to speak with other people when he called in. No emails or calls have gone unanswered. The client paid for the services he needed and received. The carrier provided discounts for this customer and waived $350 in packing charges & the $289.80 fuel surcharge as well as the $90 long carry charge totaling $729.80 in discounts. The customers remaining balance as of now is $1,024 and not the $1,754.50 this client referenced.

Consumer

Response:

Below is a copy of the actual email sent to me by Jamie. NOWHERE in this email does it state that it could take up to 21 days for delivery as stated in the response from the company. I can forward the email directly from my account if needed. Please provide me with an email address in order to email.There is also mention of a long carry charge, 90 percent of the items were already outside and within 30 to 40 feet of the rear of the truck where the items were loaded. The other items which were the bigger pieces that needed blanket were inside which was no more than another 30 feet from the patio. I have provided pictures of the area where the boxes were waiting to be loaded along with pictures showing the addition distance from the patio area to the doorway. In the pictures, the truck backed in to where the white car is parked, another picture shows the [redacted] earth view showing the distance from the parking to the covered patio area. Another picture shows the distance from the patio to the lower downstairs door which was where my apartment was. Other pictures show the boxes. I hope this helps to Also these bigger piece items were the only additional items that needed to be packed in which I was informed in the contract that the movers would wrap those items with blankets.When the driver from [redacted] picked up my items I ask him not once but two times, when should I expect the truck to arrive in Orlando. Both times, in front of a witness he stated early morning on September the [redacted].[redacted]

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customers electronically signed agreement shows the delivery spread as follows:Based on the load size and mileage of your move, delivery may take anywhere from 1-­21 business days. Estimated time of delivery is determined by many factors beyond the control of any carrier and United Moving Services Inc. such as traffic delays, weather delays, mechanical issues, other customers on the route and/or any acts of God. Estimated delivery spreads: 0­-500 miles: 0-­6 business days. 501-1000 miles: 1-7 business days. 1001-1500 miles: 2-­14 business days. 1501-2000 miles: 3-­21 business days. 2001 + miles: 3-21 business days. These estimated windows begin on the shipper’s first available delivery date. Goods may be warehoused before delivery. Any situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional fees. In the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall control. The estimated delivery dates and estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup & delivery locations.The time frame for shipment was definitely disclosed to the customer and the customer acknowledged agreement with those terms by providing his electronic signature. Regarding the long carry charges, if items have to be carried more than 100 feet then a long carry charge applies. This too was also disclosed to the customer. This is from where the truck is parked to the enterance of the customers dwelling. If a long carry charge was applied it is because the movers had to carry belongings over 100 feet. It doesn't matter if the customer moved most of his belongings outside on his own and only 5 items need to be carried over 100 feet - the long carry charge would still apply.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved b

As I have stated time and time again, From the rear of the truck to the entry way door was far less than 100 feet. I am tired of dealing with this company. From being lied to from the start to having nearly everything I owned destroyed, and boxes of clothing and other items missing upon delivery, someone needs to start an advertisement across the united states to warn potential customers of this company. Mike

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My contract number in moving company is [redacted], and my claim number is [redacted] to the evaluation company. I moved my stuff on 7/** and rescheduled like 4 times about the receiving dates. When I received my stuff, my 39 inch TV was broken, along with other 4-5 piece furniture either damaged/missed. They only gave me a number to file a claim.

As a consumer, I don't know about the process really well, but I felt defeated. First, the claim company only communicate via email (which takes normally 2 weeks to reply). I called the number at least 3 times, but I was asked to communicate via email.

Second, cause I couldn't believe the compensation is so low. No explained to me clearly about the way they evaluate. So, I was reluctant to sign any document.

I feel it is unreasonable to evaluate the goods based on the weighs, it should based on value. But they evaluated based on the weights, and it is not the weights on the contract or accurate weights. It is based on the pounds I addressed on the first claim file.

If so, it only takes me 10 minutes to calculate the amount. Also, it is really UNPROFESSIONAL way.

I think United Moving company has responsibility of this. After I paid the amount, I was not able to look the details of the contract. I have no idea what claim company they use. They seem not help/interact/support but take my money and throw my stuff.Desired Settlement: I need a reasonable, professional, efficient evaluation way to compensate me of my lost/damaged items.

Business

Response:

Customers who are moving their belongings with any moving company have 2 choices with regards to insurance. All moving companies provide free of charge the same standard cargo protection which is for up to $10,000 based on the customers itemized inventory list at a rate of $0.60 per pound. So like this customer mentioned, the compensation for damaged items is not a lot but this coverage is provided free of charge. If the customer wants Full Value Protection, a policy can be purchased with a 3rd party insurance provider which is disclosed to the customer at least 2 times throughout the process. When a customer is placing their initial reservation, they are advised by the reservations agent that the standard cargo protection is provided free of charge but they can purchase a 3rd party policy for Full Value Protection if they wish. We also advise them that if they have a homeowners insurance policy or a renters policy that before purchasing any 3rd party coverage they should check with their current insurer if coverage is provided for relocations because it sometimes is provided. At the pickup, they are once again given the option to either move forward with the free coverage at $0.60 per pound or asked if they wish to purchase a policy. They sign a document at pickup that shows they elected for the $0.60 coverage and declined a Full Value Protection policy. So while it is unfortunate that the amount of monies paid out in a situation like this is not a lot, the customer chose this coverage. With regards to the claims company wishing to do everything by email, it must be this way so that everything is documented. They can be reached by phone but paperwork needs to be emailed in along with pictures and any other documentation provided all must be sent in by email. And finally, addressing the contract it is referenced on our paperwork that if any changes are made at pickup that the carrier who is facilitating the move must provide a revised written estimate which then trumps our estimate. That is what occurred here. The customer made changes at pickup and the carrier provided the customer a new contract which contained all of the terms and conditions for the move. The insurance coverage takes roughly 3 months to process so if the customer just submitted their claim August [redacted] which is what I see according to our notes, there should be about 1 more month until a final determination is made however, if the customer needs any assistance with the claims process, they can contact our offices for assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is true that I did not pay extra insurance fee at the time of moving.I accept that I can be compensated at the rate of $0.60 perpound. However, I do not think what the company currently decided to compensateme is reasonable. First, I only heard them explained the insurance once and it was briefly. (I believe that business can get the record file). Second, I was not able to enter my contract after they picked up my stuff. (They didn't ask me again on the day they moved my stuff) Third, I followed every instruction they asked me to as I change the arriving date, but they still made 3-4 times change. It means the damage rate of my stuff went higher, which I didn't anticipate before. Therefore, I didn't get well explanation and spent a lot of my own time to deal and follow up these annoyed things. That's why I stated to get reasonable refund not only based on the original contract. Even so, the current compensation was calculated based on the actual weight of the broken item, rather than what was agreed at the time of moving. The moving fee they charged was also calculated based on the agreed weight (rather than the actual weight) of each item. For example, the moving fee of the television was calculated based on the weight of 500lbs. During the moving, they completely broke the television, and the compensation they decided to pay was based on 15 lbs. When I made the claim, which was 2 months after I paid the moving fee, they asked me to fill in a list of broken items, including the weight of the item. However, I was NOT told the weigh was used to calculate the compensation, and I was NOT ABLE to check my original contract, so I filled in the estimated actual weight of each broken item, e.g. for the television I filled in 15 lbs, which they used for the compensation. If I was told the weight was used for compensation, I would definitely fill in 500 lbs, and I think any normal people would do the same. (AGAIN, I would have added the additional insurance if I was told clearly about the policy (calculated based on the weight) or have known they end up load/unload the stuff 3-4 times.)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:No one has been contacted me even I filled a complaint. Is it professional? I don't need you to tell me who should I speak with. I already spent enough time to have this back-and-forth conversation. I don't feel any solution/explain here from the company, and I don't think you try to solve my problem in any way. Thus, I am going to stop the conversation here!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Maam, I cannot change anything with regards to the insurance company and their guidelines. This is similar to auto insurance. Your insurance broker cannot change any rulings set forth by the actual insurance company. It's the same in this situation unfortunately.

Review: I booked my cross country move (from California to Pennsylvania) with United Moving Services based on recommendations that the military uses this company. I spoke on the phone with a sales representative and explained my situation that I was relocating for a new job in a short amount of time. He was great and offered me the "perfect move" and gave me my estimate at $1,520.00. I was informed that my move was going to be based on weight not square feet and have it in email proof that that was how my move was going to be since I wasn't sure due to the short time frame of booking my move exactly how much stuff I was going to have. On the day the movers got to my house they refused to do my move based on weight because they had not been informed that my move was supposed to be based by weight and they had other people's items on the moving truck. I was told that I needed to call and speak with the manager AFTER my belongings were brought to me in Pennsylvania because there could be a chance that my items would get lost in the process. They charged me another $350.00 for the "extra" square feet I used since they couldn't do my move by weight. I was also told I had to pay cash for my move since that is the "new norm" in the moving business, which no other moving company I spoke with required. My move from there was a nightmare. I was treated horribly by the truck driver who delivered my belongings. He was verbally disrespectful to me and my coworkers who came over to help with my move since he was going to charge me another $400 due to the fact that the apartment I got wasn't on the first floor. Because that is something I had control over. I think not. He made inappropriate comments to me over the phone and in person specifically generalized towards the fact that I was a woman. He was degrading to a point that I refused to allow him to step foot into my apartment to which he replied, "Well you could have at least made me some coffee." He also felt the need to explain to me what a semi truck is. "Lady, I am driving a semi truck. I'm not sure if you know what those are but they are the REALLY BIG TRUCKS on the freeway with 18 wheels." I have never in my life been so disrespected.

After receiving my items I attempted to get ahold of the manager of United Moving Services for a week. To which I was constantly given excuses for why he would not be able to take my call or respond to my emails regarding the complaint I wanted to file. After speaking with him on the phone, the phone call I once again made after I was told he would be calling me 2 days prior to the day I finally reached him. He listened to me and made it seem like he was appalled at the behavior by his sales representative as well as by the truck driver from the third company that they worked with. He agreed that I should be paid back for the extra fees since his employee stated that my move would be based on weight and that I had a minimum 2,000 pounds to move. I explained to him that I had more boxes than what his sales rep estimated for me because I thought my move was based on weight and the majority of my boxes weighed 10 pounds or less. At least 10 of the boxes weighed 2 pounds or less because I had to put my bedding and pillows in boxes and they essentially weighed nothing. The movers even joked with me that "I was making the move easy on them with all the light boxes." He said he was going to speak with the manager of Oasis, the moving company who I physically had to pay cash too, and he would get back to me the next day. I sent him the emails showing that his sales rep did in fact confirm that my move was based on weight not square feet.

Today I got a phone call from him (1 week later) and he is refusing to pay me back for the mistake on his company and sales representative. Even thought I have physical proof that they made a mistake he is trying to blame me and say that I should have contacted him the day the movers got there and said they wouldn't be able to do my move by weight since they had other people's belongings. I was informed by the movers that I needed to wait until after I received my belongings. He told me that I still should have called him (even though the professionals told me to wait) to tell him that they would not do the move by weight. He is claiming that Oasis is not willing to pay me back either. At this point someone owes me $350.00 for the disservice United Moving Services has caused me.

I thought you would also like to know that his sales representative told me on my original phone call that United Moving Services is a Revdex.com Accredited company and will price match with any other Revdex.com Accredited company. When I presented a quote to them from a non Revdex.com Accredited company he said he couldn't price match since they were Revdex.com Accredited. Which as you are aware United Moving Services is NOT Revdex.com Accredited so they are having their company representative lie to potential customers. This company is a complete joke and clearly are making it their mission to scam people out of money even though the manager agreed that I deserved to be paid back.Desired Settlement: United Moving Services should be responsible for paying me back the $350.00 I was charged based on the errors his sales representative made by not informing the movers that my move was based on weight since I couldn't provide an accurate list at the time of me booking my move. I think it is absolutely disgusting that this business is aware that they are lying to their customers to think they are going to have the perfect experience only to mislead them and then refuse to pay them back when they messed up.

Business

Response:

All of our paperwork shows estimates for both cubic feet and

for pounds as pricing is done on a combination of space, weight and

distance. The customer mentioned that

the carrier facilitating the move said they would not price on weight due to

other people’s belongings being loaded in their truck already. That shouldn’t make a difference as they get

weight tickets before they arrive at her home.

If they did say that however, the customer should have contacted our

offices right away as we could have directed another carrier to pick up her

belongings right away. She spoke with

one of our office managers and told him that the movers did not allow her to

contact our offices. I don’t know how

anyone can control whether you go into another room and make a call. If there was an issue with the pricing or the

way pricing was being calculated, waiting until after delivery makes it

difficult to correct these issues. As I

mentioned we could have directed another carrier same day to pick up her

belongings based on weight and not cubic feet if that in fact did occur. The customer was advised on several calls that the initial

deposit is taken by credit card and the remaining balances were to be paid by

cash or money order. This was not sprung

on her at the time of pickup. It is

referenced on her paperwork and she was told at least twice that was how

payment was to be made. I’m unsure why

she is bringing that up as it is clearly referenced on her paperwork.I cannot speak for how a driver spoke to her. All I can say is that we spoke with the

carrier who facilitated the move and advised them that we do not wish to have

this driver do anymore work for customers referred by our company. They advised that the driver was reprimanded

and will no longer be doing any work for customers of our company. However, the $400 she referenced is spelled

out in her paperwork. It is back

breaking work carrying thousands of pounds worth of stuff from a truck to the

final location where it is to be dropped off.

The customers paperwork specifies that if the crew has to carry items

over 100’ from the truck to her location that additional charges will apply in

the amount of $75 per 100’. The first

100’ are provided free of charge. After

that 100’ a long carry charge would apply.

So if the crew had to carry her items 500’ for example from the truck to

her apartment, she would be charged a long carry charge of $300. So while she has no control of where her

apartment is located she was aware of this as it is in her paperwork that she electronically

signed and confirmed. This also is

common practice in this industry and I don’t know of 1 company that doesn’t

have similar charges for long carry. The customer wanted to speak with the office manager. She was advised several times that the office

manager was not in for the next weeks time and she could speak with a customer

service rep in his place. She did not

want to speak with anyone but the office manager so that is why she had to wait

a week to be contacted. That was her

choice. After reviewing the notes from the conversation she had with

the office manager, it appears as if he did not agree that she should be paid

back for the extra fees charged. He

advised her that he would look into it by contacting Oasis to see what

occurred. What did occur was that she

had an additional 24 items being transported.

He advised the client that if she would have added those 24 additional

items with a rep in our office that her price would have went up by roughly the

same amount. Our software uses cubic

feet and converts to weight using the standard cubic feet to weight ratios used

in the industry. So even if she packed a

pillow in a box, for estimate purposes it would still add the same amount of

weight as a box that has 10 or 20 pounds worth of items. We don’t know what customers pack in their

boxes so all we can do is provide estimates based on this standard conversion

ratio. Customer was advised that she was

below the minimum of 286 cubic feet or 2000 pounds but not by much so if she

added 24 items she would have went over that.

Furthermore, it was never discussed that we would pay her back. It was discussed that we would reach out to

Oasis to see if they would offer any compensation to which they did not see the

reason to as she had more items than initially disclosed. That is the reason her price went up. Regarding the customers last claim – no one from our company

EVER references us as being Revdex.com Accredited.

It is easy enough to confirm if we are or aren’t accredited just by

looking us up online. I hear the

reservations agents enough to know what they say. They advise that in order to match or beat a competitor’s

price that they should be a reputable company preferably with an A or B rating

with the Revdex.com. That doesn’t mean

Accredited. To end this rebuttal we cannot offer any

compensation to this customer as she had more items than she initially

disclosed (which she agrees to) and that is the reason her price

increased.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Clearly at this point the business is going to stand up for their employee's instead of having appropriate customer service. Like I explained to the company on my first phone call, I requested to speak with the manager because I was sick with dealing with a sales representative who didn't feel the need to give me appropriate information prior to me signing up for the moving services. I have emails from the customer service email telling me initially that the manager would call me the next day, which was the Tuesday before Thanksgiving. When I didn't hear back I emailed requesting an update as to when I would be hearing from them. They told me he is now out of the office for the remainder of the week due to the holiday and to expect a call on the following Monday. The following Monday I still had not heard from them and got an email saying that the manager would now not be able to speak to me until Tuesday because the phones weren't working correctly. So based on my first conversation the manager was supposed to call me 2 days after my initial request and then he didn't. I had emails from the sales rep telling me my move was going to be completed a specific way and the business did not follow through. In regards to the statement about no one controlling me making a phone call in another room, I specifically did what the movers (who are hired from the company) told me to do. Which was to wait until I received my items and then call to make a complaint. As far as myself and my parents, who were present when I was told this, the professionals who were responsible for my belongings gave me appropriate information. I am not a mind reader to know that this doesn't sound right. In regards to me having extra items from the original list that THEIR sales rep created for me, I told him at the time of my initial phone call that I did not know what exactly I would be moving aside from my bedroom furniture and a few other key items. He estimated how many boxes I would have. At no time was I informed that I would need to call and update my number of items. Even so, I did have more items then were listed because their sales representative told me that my move was based on weight. So for someone who doesn't work for a moving company I am going to take what he stated to me in email and pack accordingly based on the weight. If the movers didn't weigh the truck after picking my stuff up, I have no control over that. I think it is absolutely ridiculous for them to try and point the blame on me for their poor customer service skills and for not informing the movers in the first place that my move was being done by weight. I don't know what notes the employee responding was looking at but during my initial phone conversation I expressed to him that I felt I deserved to be paid back the extra charges since I had it in email that my move was being done by weight not square feet. At that time he told me he agreed and would see what he could do regarding getting me my money back from Oasis. None of this would have been a problem had the sales representative told the movers that my move was being done by weight. His sales representative made a mistake and because of it I am having to pay. A well running business would see that since I have valid proof of what his sales representative confirmed I shouldn't be punished for his error. Lastly, in regards to the comments that none of the sales representatives claim to be Revdex.com Accredited because you can "hear them" that is a false statement. I was told more than once that this company was Revdex.com Accredited. I couldn't look up the company to see if that was in fact true when he claimed that and said he wouldn't price match because I was on my phone at the time. I am going to take what the professional is telling me and accept it. So if you fault me in that then that is really unfortunate. Personally, as a business woman myself, I would be ashamed to work for a company that tries to find faults in their customers instead of having staff members not lead clients on in an attempt to make a sale.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I had some serious problems with this company. I found some of the reps at this company to tell serious lies and make things up as they talk to you. I was originally contacted by this company on 6/**/15 through a moving company search that I submitted regarding my relocation to Florida. My relocation move never happened with the United Moving Services and I lost $600, which was for a deposit for my relocation move from Maryland to Florida. One of the problems that I encountered was I found that I was being charged twice for the same items that were listed under Articles and I was also told I had to box the same, which was listed under boxes. If I haven’t caught that mistake, I would have been charged twice. My Customer Rep, Mike A[redacted] agreed with me that I could use 5 large plastic bags to store my soft items like pillows, etc. I was told during the Quality Assurance call with Chelsea a few days before the moving date 9/**/15 that those bags could not be used. I had to purchase more boxes and correct that misleading problem. At that point I was running out of time and was very stressed.

I received a phone call from NJ movers (Unlimited Van Lines) on Saturday 9/**/15 stating that they will have a truck in Maryland on Sunday 9/**/15 and they can move me a day earlier on a Sunday, 9/**/15. I spoke with Aaron, owner of the company and agreed with them to take their moving offer to finish packing anything that I was not finished packing. On the [redacted] (Sunday morning) when three young movers showed up with a wrong contract, which showed approximately 381 cf (?), much less cubic feet that is shown on my final Estimated Binding Agreement that was signed and agreed to. They said that it was more like 600 cf, and they wanted to change the contract and charge me more money because of the cubic ft. being incorrect. That was an instant red flag to me when I saw the wrong contract and my trust with them was gone at that point. I had a witness there with me (my son) who can attest to everything. I had already been told by Quality Assurance the final total payoff amount and purchased the payoff amounts I needed for the money orders (payable to United Moving Services, who was not the movers) to be prepared for the pickup and delivery amounts quoted by United Moving. On the [redacted] I had no one to call regarding verifying this change/problem on the United Moving end nor the Unlimited Van Lines end. Aaron of Unlimited Van Lines, promised me that if I have any problems with their movers, that I could contact him or his brother Christian and they would be available to assist me. That was not true. The number given to me that I called went to someone else’s voicemail box. The movers also said they texted their supervisor but would not give me the contact number to call him. The movers got angry with me and left stating “they wouldn’t move me for $10,000.” I didn’t ask them to leave, they left on their own accord. I was left without a mover and United Moving Services would not reimburse me my money ($600). They will not take ownership of their lies and mistakes. Obviously, they feel the client is never correct, just the movers. I know, that was not my fault. I didn’t ask the movers to leave. I had to call another mover (local), at the last minute because I had an 8:45 a.m flight out to Florida on the [redacted] This has called me great stress and disappointment.

I also lost $150 with the auto transporters, A. [redacted], that I also used through United Moving Services. Once again, Mike, the customer rep which I used lied to me again. He told me, more than once, I could load my car with a lot of my belonging as long as I didn’t block the rear window view. I had a witness that heard him say that because I had my phone on speaker when speaking with him. Once the transporters saw my loaded car they charged me an extra $100.00 because of that lie and they told me the quoted total price of $750, was incorrect from United Moving which I had already paid a deposit of $200 and A. [redacted] charged me $700 upon delivery, once again the United Moving Servers fault. I ended up paying a total of $900 instead of the $750 that was quoted by United Moving. I would never, never use this company again nor refer them to anyone. By the way, I am a senior on disability and a fixed income. All this has put me in bad health with my blood pressure and had to get medical attention from my doctors.Desired Settlement: I would like to be refunded my $600 for customer deposit regarding my relocation move to Florida from Maryland. Also, my $100 extra that I had to pay A. [redacted] for being told that I could place items in my car during transport.

Business

Response:

Unfortunately a lot of this customers review is fabricated. This customer’s move never happened because she sent the truck away when the truck was at her home ready to facilitate the customer’s pickup. The reason she sent the truck away was due to the price being a little bit higher than her initial estimated price which was due to the customer having more things to be moved than detailed on her itemized inventory list. Addressing this customer’s complaint, she was never going to be charged twice for the same item. The itemized list is taken to determine a rough estimate of how much space will be occupied on the vehicle, however, when the items are loaded into the vehicle that is what determines how much space is being occupied which determines the actual price of the move. So even if for whatever reason the customer had 1 item listed twice, it wouldn’t matter since 1 item would only take up a certain amount of space in the vehicle even if it were listed ten times. The customer was told twice that plastic bags were not allowed and that the only bags that were allowed were duffle bags or suitcases. No one here ever advised the customer that she could use plastic garbage bags. The customer was also never told to make money orders payable to United Moving Services. She was told to get a money order and the foreman of the crew would advise who to make the money order out to. Regarding the customers auto transport order, she was advised not to pack anything in her vehicle. She called in on the day of her pickup asking if she could pack her car with her belongings. I advised her that I spoke with her a few days earlier and told her she could not pack things in the back seat of her vehicle and the only thing she could do is pack things in her truck. She replied it was too late and she had already packed her car with all her things. Her signed paperwork also specifically states not to leave items anywhere where they'd be visible in the vehicle. We stuck to the terms of the agreement signed by this customer. She unfortunately did not.

Review: I am unable to get into contact with any representative from this company involving my move. Ever since my items have been delivered to the state of delivery, the company has not contacted my regarding delivery of my items, which was supposed to happen on 12/**/2015. I have been contacting the company daily since then and no response has been documented.Desired Settlement: If the job is not finished, I will have no other option but to file for legal actions requesting the full amount of which I am legally allowed by the insurance from the contract signed my me and the company.

Business

Response:

If you call our offices after our listed business hours then you will not be able to get in contact with anyone. I cannot confirm or deny if you have attempted to contact us daily. What I can confirm is that the first correspondence of any sort from you was received yesterday when you left a nasty voicemail message as well as sent a nasty email. This again was after our listed business hours. We did however reply to your email right away so I am unsure what you mean by no one has responded to you. We have documented responses that were sent to you with instructions on who to contact to schedule delivery for your shipment. To clarify, we are not the company holding your items. We are a moving broker which is clearly detailed in your electronically signed and confirmed paperwork. As per your request, your items are being held in storage by the carrier who facilitated your move as we have explained to you several times already. You need to contact them to schedule redelivery. Furthermore, nothing in your paperwork shows delivery would be 12/**/15. Not sure where you came up with that date but if you have something in writing that shows we guaranteed delivery for that date we would like to see it. You can forward to the same email addresses you emailed yesterday the [redacted] of January but nothing in any paperwork from our company shows you will receive delivery on the [redacted] of December. All that is listed is the standard delivery spread which if you review your paperwork it is referenced as:"Based on the load size and mileage of your move, delivery may take anywhere from 1-­21 business days. Estimated time of delivery is determined by many factors beyond the control of any carrier and United Moving Services Inc. such as traffic delays, weather delays, mechanical issues, other customers on the route and/or any acts of God. Estimated delivery spreads: 0­-500 miles: 0-­6 business days. 501-1000 miles: 1-7 business days. 1001-1500 miles: 2-­14 business days. 1501-2000 miles: 3-­21 business days. 2001 + miles: 3-21 business days. These estimated windows begin on the shipper’s first available delivery date."Reviewing our notes, you received a voicemail message on the [redacted] of December when your items were in transit for delivery and you asked for storage time which the carrier accommodated your last second request and placed your items in storage. When you are ready for delivery you are to call the carrier to schedule delivery and from there, the standard delivery spread would apply as per the terms of your signed agreement.

Review: This is what I emailed to the company on May [redacted]. The company was very gung-ho in the beginning about helping me and gladly took my $800.00 but then after that I was the one who repeatedly had to make phone calls to the company. I was even promised a $100 discount by [redacted] at United and never received any sort of discounts for delays and no one calling me with updates. They contracted my services out to [redacted] in ** and I still do not have my furniture as of yet, but now [redacted] expect me to pay even more money without a set delivery date. United Service failed to completely see my job through to the end.

I received a call from [redacted] who proceeded to tell me that I own them a balance of $1602. Of course, as with the service I have received thus far, I was appalled at this bottom line! The lady I spoke with said she would get back with me and I never received a call back or an itemized email. So, I sit here wondering at owing this much money and also when will I ever get my things delivered. I do know the weather is a factor in some parts of **, but when I was told that the delivery schedule was being rearranged and I would be informed I trusted that someone would call back with an detailed explanation of my charges and an estimated time of arrival. I am not in a flooded part of **. When asked by the representative today about the condition of my neighborhood, I explained where I was located.

One thing I noticed on your estimate is that you said 1 queen size bed and you count this as one piece. You counted my dining set as 1 piece. You counted my dresser with the mirror attached as 1 piece. Well, [redacted] counts my bed as about 5 pieces, my dining set as 5 pieces and my dresser as 2 pieces. So, when we get down to it, [redacted] is saying I had a total of 73 pieces instead of the 34 quoted by you.. Confused as to why two different procedures are used. You are basically going to be screwed every time! How is it that I am charged a flat fee of $100 for labor? Where is this included in your estimate? Then, I am charged a $154 for supplies and another $100 extra for fuel cost! I go from an estimate of 1752 lbs to having 4200 lbs. No living furniture and no washer and dryer. Someone tell me how is this so? Yet, [redacted] did not provide a breakdown, nor can say how they came up with 4200 lbs.

I am a very disappointed customer who thought she was going to have a great experience with United Moving Services, but as it turns out, I feel ripped off more than anything and now must try to come up with a extra $1000 I didn't plan for. Yes, thanks a lot for the horrible experience!Desired Settlement: I need for United Moving Services to make sure my job is completed with [redacted] and my discount credited as promised. Some type of exception needs to be made for the lack of service and delays!

Business

Response:

[redacted] contacted us for a quote for her relocation. She had items to be picked up from a storage facility that she advised she "hadn't been to in a while" but she did her best to give us an accurate inventory list of the items to be moved. She was told that if the list is innaccurate that she would wind up paying for more as you pay for what you move. She was not there to facilitate the move and had a friend there to advise the movers what to load into the truck. It turns out she had a lot more than what was disclosed to us and during the course of her move she spoke with the foreman who was at the storage facility who told her that her price would not remain the same as what was on the estimate as she had almost double the amount of things to move. This is the reason her price increased. She then proceeded with the move and had her friend sign the paperwork on her behalf agreeing to the charges associated with moving all of her belongings. Addressing some of [redacted] comments from her complaint - her belongings were picked up in the 4 day window that is referenced on her signed contract. There were no delays. Her belongings have not been delivered as she has an outstanding balance due to [redacted]. Payment is supposed to be 50% of the balance at pickup and 50% at delivery. Due to the fact that she had almost double the amount of stuff, she did not have the correct amount at pickup and is required to pay the difference before her items are loaded for delivery. With regards to our itemized list vs the itemized list supplied on moving day, the volume/weight of the items are the same. The reason it is all itemized separately on the day of pickup is due to the fact that an exact count of what is being loaded has to be compared to what comes off the vehicle at delivery. Besides the bed, everything was itemized as the same amount of pieces we had listed. Her dresser was actually a 2 piece dresser which she never advised us of but besides those 2 pieces, we have everything the same as [redacted] except for the additional 30 pieces we were never told about.

Beckon me this year I call United moving service I got the estimate from them and I told him that I'm not sure if I was going to move anyways the guy told me that he was going to put it the last day for December and if by then I decided that I'm not gonna move it anymore they will refund my money $400.00. So I called them today to tell them that I'm not gonna move they told me that they cannot refund my money because is less than two weeks notice is still been almost a week and a half they say they cannot refund my money it's a kind of [redacted] so they tell you what you want to hear so they can get your money .... Just be careful if you do any business with them they promise one thing and do another and the name of the guy that told me that that I spoke to whole time it's Tony I don't have his last name this company is suck !!!!