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United Recovery Solutions

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Reviews United Recovery Solutions

United Recovery Solutions Reviews (31)

United Recovery Solutions never reported anything to this individuals credit We have closed the account per our clients request and we will have no further communication with this customer moving forward

To Whom it may concern, Our office spoke to [redacted] and his wife in regards to the account placed in our officeBoth he and his wife were extremely rude and talked over both individuals at our office We tried to negotiate the balance due and were unable to discuss as both *** and his wife talked over both of us [redacted] made the comment about his job that he makes crap (he used foul language when describing this) money because he is a teacher At no point were we able to try to set up arrangements to help either caller because they were both irate and talking over us Mutual respect goes both ways, we are willing to work with them to get this account resolved, but we are not willing to be abused over the phone by [redacted] or his wife All employees at this corporation are trained in collections and on the FDCPAThis firm is a collections firm, not a customer service firm This matter is resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] My complaint was how I personally was treated Nowhere is this response do they acknowledge speaking to me prior to my husband (***) calling back They were threatening and abusive to me and my husband did try to set up an agreement with them and the man became upset when my husband said he would give them the card number as long as they would not charge it until the 29th like was previously agreed on The man hung up on him after threatening to repo the drum and putting a mark on my husbands credit

After going through a rough divorce, I completely forgot about payments for my daughters violinURS was very understanding and professionalI was able to easily get this matter resolved before it negatively effected my credit

My name is [redacted] Vice President of United Recovery SolutionsI want to start off by apologizing for the escalation of the phone call I monitored this call personally and can attest that there were no FDCPA violations on our part Our intent is to solely collect on delinquent AR, nothing more nothing less I want you to know you will not receive any calls from URS regarding this account, however we are forwarding the account to [redacted] Attorney At Law to have suit filed pursuant to the contract we have with our client Again please accept my apologies [redacted] United Recovery Solutions ###-###-####

This company has the most unprofessional management I was trying to set up a payment plan and informed him that my husband was on disability He proceed to ask personal financial questions Which I felt akward answering But this man just went on and on and I finally said I will pay $a month He started getting louder and louder about my financial situation and that he did not feel sorry for my about my husband being on disability Believe me I was not looking for some symthy As the conversation went on with him doing most of the talking I decided to just hang up Within minutes I got a call on my phone and I said Hello and the gentle said to me YOU BETTER LOOK AT YOURSELF IN THE MIRROR, as soon as I heard that I hung up I'm will to make payments on what I oweBut he was unwilling to set me up, he told me that I had to have the full amount paid by Friday 3-20- Very Rude and to top it off he was the MANAGER

I have your phone # removed from our system. As for your credit nothing by us has been reported and we will not report this account

We spoke to *** *** on 07-08-(Here name has been changed due to marriage)
Our office spoke to *** about the rental instrument bill for her son EthanShe admitted that the instrument was still at the school, she was advised that she was already past due and that if the instrument
stayed at the school she would be liable for more billing and needed to get the instrument returned and make payments
*** blamed the account being past due on her ex-husband ***, her new husband got on the phone and proceeded to curse and insult the collectorAfter several warnings the call was terminated. 9:49AM
*** (*** father) called in and said that he was going to pay, but refused to make any arrangements and hung up. 10:16am
Key points:
At no time did anyone at URS curse or make any threats in regards to this account.
At no time did anyone from URS request to speak to ***’s new husband, he came on the phone on his own accord and was the one doing the cursing
The original creditor verified that the customer returned the property (07-15-15) and have decided not to pursue the back rent owed
The account is closed, United Recovery Solutions considers this matter resolved!
*** ***
General Manager

This collection agency called me multiple times accusing me of owing money from a bounced check from I repeatedly told them it was realitive with the same name as my husband .I asked to be emailed or mailed a copy of the checkThey said they had to send away for the information from their client When I finally obtained the information vi email it had a different birthday which was printed by the nameI was told they'd investigate When I called the back I was told they couldn't talk to me a third partyBut, yet we've been communicatingFinally I got a hold of thr General Manager who insisted I was lying It still had to be my checkFinally after he screamed at me my husband spoke to him He said he'd fix the file and take the numbers offWhen my husband inquired how they had his birthdate and society number in full he answered their client gave them that information This is the worst company I've ever dealt with

We spoke to *** *** on 07-08-(Here name has been changed due to marriage)
Our office spoke to *** about the rental instrument bill for her son EthanShe admitted that the instrument was still at the school, she was advised that she was
already past due and that if the instrument stayed at the school she would be liable for more billing and needed to get the instrument returned and make payments
*** blamed the account being past due on her ex-husband ***, her new husband got on the phone and proceeded to curse and insult the collectorAfter several warnings the call was terminated. 9:49AM
*** (*** father) called in and said that he was going to pay, but refused to make any arrangements and hung up. 10:16am
Key points:
At no time did anyone at URS curse or make any threats in regards to this account.
At no time did anyone from URS request to speak to ***’s new husband, he came on the phone on his own accord and was the one doing the cursing
The original creditor verified that the customer returned the property (07-15-15) and have decided not to pursue the back rent owed
The account is closed, United Recovery Solutions considers this matter resolved!
*** ***
General Manager

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***

To Whom it may concern,
Our office spoke to *** and his wife in regards to the account placed in our officeBoth he and his wife were extremely rude and talked over both individuals at our office
We tried to negotiate the balance due and were unable to discuss as both *** and his wife talked
over both of us
*** made the comment about his job that he makes crap (he used foul language when describing this) money because he is a teacher
At no point were we able to try to set up arrangements to help either caller because they were both irate and talking over us
Mutual respect goes both ways, we are willing to work with them to get this account resolved, but we are not willing to be abused over the phone by *** or his wife
All employees at this corporation are trained in collections and on the FDCPAThis firm is a collections firm, not a customer service firm
This matter is resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
My complaint was how I personally was treated Nowhere is this response do they acknowledge speaking to me prior to my husband (***) calling back They were threatening and abusive to me and my husband did try to set up an agreement with them and the man became upset when my husband said he would give them the card number as long as they would not charge it until the 29th like was previously agreed on The man hung up on him after threatening to repo the drum and putting a mark on my husbands credit

Resolution: United Recovery Solutions has closed this account and will not recontact this consumer
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Response: This office only spoke to this consumer once and they were unable to verify the information on the account to verify they were the correct partyWhen additional questions were asked this consumer got defensive and started cursingThe call was terminated
*** ***
General Manager
United Recovery Solutions%

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

United Recovery Solutions never reported anything to this individuals credit.  We have closed the account per our clients request and we will have no further communication with this customer moving forward.

My name is [redacted] Vice President of United Recovery Solutions. I want to start off by apologizing for the escalation of the phone call.  I monitored this call personally and can attest that there were no FDCPA violations on our part.  Our intent is to solely collect on delinquent...

AR, nothing more nothing less.  I want you to know you will not receive any calls from URS regarding this account, however we are forwarding the account to [redacted] Attorney At Law to have suit filed pursuant to the contract we have with our client.  Again please accept my apologies.
[redacted]
United Recovery Solutions
###-###-####

We will make no further contact on this account.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

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Address: 11603 Shelbyville Road, Suite#2, Louisville, Kentucky, United States, 40243

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Web:

www.urscollections.com

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Shady, yet now dead: once upon a time this website was reported to be associated with United Recovery Solutions, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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