United Tile of Lafayette, LLC

Waterstone Mortgage does not have a process in place to deal with insurance claims that may arise with their mortgagees My husband and I had an insurance claim we had to file two weeks after moving into our home due to the water line to our refrigerator developing a leak Waterstone's customer service manager told me that we had to wait until the new bank owned the loan and have the insurance check reissued with them as our lender They could not give me a time when that would happen

I just went through waterstone mortgage and let me tell you this was the worst experience I have ever been throughMy mortgage lady in Madison was very unprofessional and would never get back to me for daysEvery time I would send in documents she would come back and say we need more and more after going far and beyondI would get my documents submitted right away and she wouldn't get back to me or seem to careMy closing date was extended TIMES!!!! I ended up losing the house because the sellers did not want to sign another extensionThis was over month processPlease take your business elsewherePlus they ask for 400$ start up feeMost places do not charge thisThey are very unprofessional and am surprised people even choose this business

I had such a great experience w Waterstone MortgageNate M*** provides excellent customer service and explains things clearly and concisely

I contacted Waterstone Mortgage Corporation during the month of December in Like any other mortgage company would, they asked for documents and information that they would use to qualify for a cash-out refinance mortgageAfter Waterstone thoroughly went through our information, we received a conditional loan approval on April 20th After receiving a conditional loan approval contingent on the appraised value on the home, Waterstone ordered an appraisal which cost $and I had to pay out of pocket
After the appraisal report cleared on April 25th with information that would allow the loan to be processed, Waterstone set a closing dateThe week of closing, we were contacted by Waterstone and notified that one of the loan processors that was reviewing our information and our files skipped over information that would not have let us qualify for the cash-out refinance mortgage
This, I was told, was something that should have been noted before the conditional l

How Waterstone can have an A rating and yet have such negative feedback sure makes me question the validity if the Revdex.comI am reading complaint after complaint about how Waterstone has pushed back closing dates on their clients, and myself included, and blaming it in the clients themselves sure does beg to question their practicesI not only had to pay much more in closing costs, and but to have my loan sold to another company before I even made my first paymentThis other company, Freedom Mortgage, has been a thorn in my side since day one, and recently took from me a double payment out of my account twice! It is now day of continuous phone calls and emails trying to get my money backOf course they can't seem to locate my account to pay my money backIt's the same *** account they stole it fromI am furious, and and warn everyone to stay away from Waterstone and Freedom Mortgage and save yourself from the horror I have endured over the past 8-months!

By far the worst customer experience I have ever hadI was working with Kelly, the loan originatorI don't even know where to begin with how horrible this experience has been for meWhen I started speaking with her about buying a home in September, I was told to pay off debts in collections, which I did and provided the proof that they were paidFast forward to the home search! I found a home I loved, so my realtor contacted Kelly and asked her to run the numbers, she never contacted him backThis is a trend with this company, ZERO communication, and when it was present, it was lackluster at bestKelly told me I would qualify for a conventional loan, with no MIPI was very clear on the amount of money that I had to put down, she told me she could work with itMind you, the credit score for the above mentioned program is a minimum mid score of Come to find out, my credit score was no where near that! What made her think this was a feasible option for me? My loan was due, per the purchase contract, 3/In classic Kelly fashion, she waited until 3/to DECLINE the loanThe reason? "Too many debts in collections" Wait a minute, you pulled the report in September, and told me to take care of 2! You have pulled my credit numerous times since then, and didn't think to say anything?! Not only does this company not communicate with their customers, but they do not communicate with each other! Kelly, the originator, failed to tell the loan processor about the program we were trying to obtainThus, having the processor contact me and tell me that I am a couple thousand dollars short for what I need to bring to closingTalk about a heart attack! As the borrower, I had to reach out to these "professionals" numerous times for updates, and boy do they drag their feetZERO sense of urgency at allThis company clearly employs in-experienced individuals, who are not qualified to assist anyone with the largest purchase people make in their livesDue to their negligence and lack of professionalism, I am out some money- but most importantly, I am out the home I was looking forward to building a life inThere are plenty of mortgage companies and brokers out thereSave yourself the heartache and insanity that comes with working with these "mortgage professionals" You'll be mislead, kept in the dark, and taken for a long, unnecessary rideSTAY AWAY

I just went through waterstone mortgage and let me tell you this was the worst experience I have ever been throughMy mortgage lady in Madison was very unprofessional and would never get back to me for daysEvery time I would send in documents she would come back and say we need more and more after going far and beyondI would get my documents submitted right away and she wouldn't get back to me or seem to careMy closing date was extended TIMES!!!! I ended up losing the house because the sellers did not want to sign another extensionThis was over month processPlease take your business elsewherePlus they ask for 400$ start up feeMost places do not charge thisThey are very unprofessional and am surprised people even choose this business

This company has extremely poor customer service and managementNothing they say is consistent or honestMy wife called in to make our mortgage payment and specified to them that she'd like it to be withdrawn from our savings accountWell the withdraw happened and it was taken out of our checking, causing overdraft fees and much confusion with our bankWe have spoken to Manager Mary Schlicht and she has been extremely rude an unhelpfulShe asked my wife "Why does it even matter?'" and belittled her and then proceeded to explain how she had gone above and beyondShe refused to listen to call recordings or try to even explain the situationIt was never explained to us that we could not specify which account to use and has not been resolved in any way

This company has extremely poor customer service and managementNothing they say is consistent or honestMy wife called in to make our mortgage payment and specified to them that she'd like it to be withdrawn from our savings accountWell the withdraw happened and it was taken out of our checking, causing overdraft fees and much confusion with our bankWe have spoken to Manager Mary Schlicht and she has been extremely rude an unhelpfulShe asked my wife "Why does it even matter?'" and belittled her and then proceeded to explain how she had gone above and beyondShe refused to listen to call recordings or try to even explain the situationIt was never explained to us that we could not specify which account to use and has not been resolved in any way

I was shopping around for lenders for a conventional mortgage loanI did end up finding a more competitive interest rate with a credit union and after letting Waterstone Mortgage know of my decision (nothing had been formally signed with them), I was harassed and sent an extremely degrading and unprofessional emailBarry B*** (The mortgage advisor that had been assisting me) even called the listing agent to try and sabotage my purchase on the home! I do have the email on handHorrible way to treat a customer and extremely unprofessional

Waterstone Mortgage does not have a process in place to deal with insurance claims that may arise with their mortgagees My husband and I had an insurance claim we had to file two weeks after moving into our home due to the water line to our refrigerator developing a leak Waterstone's customer service manager told me that we had to wait until the new bank owned the loan and have the insurance check reissued with them as our lender They could not give me a time when that would happen

How Waterstone can have an A rating and yet have such negative feedback sure makes me question the validity if the Revdex.comI am reading complaint after complaint about how Waterstone has pushed back closing dates on their clients, and myself included, and blaming it in the clients themselves sure does beg to question their practicesI not only had to pay much more in closing costs, and but to have my loan sold to another company before I even made my first paymentThis other company, Freedom Mortgage, has been a thorn in my side since day one, and recently took from me a double payment out of my account twice! It is now day of continuous phone calls and emails trying to get my money backOf course they can't seem to locate my account to pay my money backIt's the same *** account they stole it fromI am furious, and and warn everyone to stay away from Waterstone and Freedom Mortgage and save yourself from the horror I have endured over the past 8-months!