Unity Mechanical

[redacted] To whom it may concerns.Complaint ID: [redacted] Original estimate has been done over the phoneAnd it was $ $based on cu ft (it was documented items and pieces)On the day of the move we put stickers on each item.The actual total inventory was much higher than the original and so was total volumeThis is why the price was adjusted .The customer was informed about all the chargesHe agreed to our terms and conditions and agreed to pay the total price for our services.Regarding damaged and missing furniture, AV Moving provides basic liability insurance which is cents per pound per articleOur company policy states that according to DOT law AV Moving has days to resolve claim from date claim form was submitted by customerI’m sad to hear that we couldn’t satisfy [redacted] and Apologize for the inconvenienceWe are expecting [redacted] to fill out the claim form to proceed with resolving the issues

We apologize for the inconvenience but as I mentioned before all deposits are refundable only days prior the first scheduled move dateIf you have any concerns or complaints please contact our customer service at ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I I appreciate the response from A V Movers but they neglected to respond to most of my concernsFirst, I was not told the new cost of the move until my belongings were already loaded onto a truck and in the possession of the company This is when I was told that the cost of the move was nearly three times the amount of the original estimate I received for my two bedroom apartmentThe process that was used to estimate the cost whether intentional or not by the company, grossly underestimated the cost in an attempt to get the business Second, I contacted the company repeatedly in the process of the move to discuss some of the concerns that were developingA V Movers did not assist me with these concernsI asked on multiple occasions to speak with a supervisor and was told "no" by the customer service representative, AndrewThe only time anyone returned my calls was after I posted a negative review of the company onlineThird, part of the agreement was that my furniture would be disassembled in the first apartment and reassembled in the second apartment However, NOTHING was reassembled This service was one of the main reasons I chose to use a moving company in the first placeFourth, not only was nothing reassembled but there were also items left outside and downstairs because the workers said it was too heavy and did not realize the heavy item could be disassembled more to bring upstairsI had to pay another moving company to bring this item upstairs into my apartmentFifth, I did finally receive the claim forms to file for all of the broken and missing itemsHowever, according to the paperwork, I now need to pay even more money to here the items appraised for value, damage, and weightI also have to submit copies of the receipts, which is not possible because those are located in one of the missing boxes These concerns have not been addressed and therefore I reject the response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by AV Moving, Incregarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company sent a person to my house to do the estimate and I showed the person everything I need to move If there was a big difference between the estimate and actual load, the only reason I could think of was that they intentionally lowered the estimate in order to attract customer but increased the price after they loaded everythingIf you did not pay what they asked, they would not unloadThis is no different than a robberyBesides, how could they increase the price by 66% (from original $4,to $8,000, excluding insurance) while they claimed the estimate increased by 46% (from original cf to cf)? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Our company policy clearly states that generally, estimated delivery is up to business days from date indicated as first available delivery dateAny oral promises made regarding delivery or pick up dates and times are mere estimatesWe guarantee delivery to take place within business days of
the date first available for delivery** *** first available date (according to the signed agreement (see attached) ) is July *** the day the complaint was filed was 11th business day from july ***The shipment will be delivered within agreed time frame.Total price is based on the actual volume of the shipmentThe customer had more items than on the original estimateI’m sad to hear that we couldn’t satisfy *** *** *** and Apologize for the inconvenience

Revdex.com:At this time, I have not been contacted by AV Moving, Inc. regarding complaint ID ***.Sincerely,*** ***

We apologize that we were unable to meet your expectations.We provide binding estimates based on the inventory list approved and signed by a customer.The estimated price that we gave you was based on 2050cf and piecesOn the day of the move after the truck was loaded it came out to 3000cf and
piecesUnfortunately we cannot lower the price as we have to cover expenses for transportation of 3000cf and you already have discounted rate.We understand your concern, and value you as a customer and we offer you 10% discount for your next move. This offer can be applied to you or your family and friends.We apologize again for all the inconveniences, we did our best to provide you with high quality moving services

The reimbursement was process on 9/*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseThe contract and all subsequent statements within it were broken and invalidated by AV moving when they added more charges to my BINDING estimate just DAYS before my moveThis, along with the inability to deliver my belongings in a time frame promised to me by my sales representative were the reasons why the services had to be cancelledAgain, this was due to incompetence on the part of my sales representative, and no one at the company was willing to try to resolve any of these issuesAs AV moving broke their own contract and my sales representative admitted to being new and providing me incorrect information on multiple topics, correcting the information again only days before my move making it impossible for me to use the services as the date she could now offer was much later than the date she promised me and the date of which I needed my belongingsI find it insulting that they recommend I contact customer service, knowing that I was in contact with the company for multiple days and once the day mark was reached, they informed me my only option remaining was to cancel the servicesYes, Andrew informed me there was nothing he could do, he spoke to his supervisor (although I had requested to speak to a supervisor at each point of contact and was denied) after I had contacted the company multiple times a day for days in a rowI tried to resolve the issue, I tried to make this work, I wanted to use the services offered by AV movingMy sales rep did not care that she lied to me, she did nothing to resolve the issueAndrew however tried to be helpful but unfortunately nothing was done to help me.Lastly, AV moving offered a refund (despite this day rule in the contract which AV moving broke and therefore nullified all statements within) but only if I remove my reviews onlineI do not trust the company, I was lied to on multiple occasions by various employees and was treated like absolute garbage when I needed to contact the companyTherefore I could not trust the company to withhold their end of the deal; I instead contacted the Revdex.com to help with the situationSince AV moving offered a refund already and their 7-day rule cannot be upheld due to the company breaching their own contract I would like a refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by AV Moving, Inc. regarding complaint ID ***.Sincerely,*** * ***

We have business days general delivery policy for all long distance relocationsOnce the truck in route we can only give a customer an estimated delivery frame, Unless customer orders and pays for the expedited services** *** *** did not order expedited services and the shipment is being
delivered within business daysWe really apologize for the delays, we were trying to deliver the shipment earlier, but due to breakdown of the truck delivery was delayed.Please see attached a copy of our agreement signed by *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was contacted by AV Moving and a partial reimbursement has been negotiatedI have sent requested paperwork to AV Moving to process the reimbursementI am ready to close this complaint once I receive the negotiated amount.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Chris Martin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am rejecting your reply because you did not address:Desired resolution: Finish JobDesired outcome: I prepaid more than 50% of the total chargesI'd like my stuff delivered as soon as possible with no further payment on my part.The original estimate we received from AV Moving indicated 7-business day estimate for delivery to our location (see attached)Verbally we were told by AV Moving representative that it will take 7-business daysWe have selected AV Moving based on their price as well as their delivery estimateIf their true delivery estimate which Dave references in his reply (business days) was disclosed to us in advance we would have potentially selected a different moving companyThis information was withheld at the time we were negotiating the contract and the information we received was misleading.When the contract was signed on the day of pickup AV Moving did not go over the change in this estimate to indicate that what we were told previously (7-business days) has now changed to business daysThis is located in very small print at the back of a long contractWe do not deny signing, however this was very misleading on part of AV Moving.Additionally, today is conclusion of business day since the pickup of our belongings on 6/**Our belongings have not arrivedSee Dave's reply to Revdex.com indicating we will receive our belongings within business days.Furthermore, we do not have any sense of when our belongings will arrive nor where they are locatedThe company has not kept us updated on the status of our delivery.We have contacted AV Moving approximately times to try to gain information on:- Status of our move- Delivery date- Location of our belongings- Negotiation regarding price given the estimate we were originally provided for delivery was far exceededWhen we call AV Moving the representatives cannot help us other than to tell us that:- Dave will call us back- Our belongings will arrive "next week" since 6/** making now weeks of us being told this incorrect information- They do not know where our belongings are located (we requested to know the location in order to pick them up ourselves)Dave called us back and reached us once on 7/** and he told us he will contact us the following MondayThe following Monday he emailed us to tell us he will contact us on TuesdayHe has not called us since (reached us or left a message).Dave also told us on 7/** that our belongings will arrive 7/***This has not happened.Today, 7/**, we were again told by AV Moving that Dave will contact us today before end of business dayThe business day has concluded at 5pm EST and we have not heard from Dave nor any other representative in the company to address the payment nor provide a firm date of delivery.We want the following:- A firm date in writing when our belongings will be deliveredWhen we requested this of AV Moving they would only give dates verbally and those dates have proven incorrect more than times so far.- AV Moving to work with us regarding the timing of the firm delivery dateGiven this delay we now have a conflict receiving our belongings on certain datesWe need to talk to the company to ensure they do not try to deliver when we cannot receiveWe have made ourselves available for full business days and longer for the receipt and our belongings have not arrived.- Negotiation regarding price *before* we are required to make the final paymentAV Moving has now breached both delivery time frames we were providedWe have upheld our side of the contract and provided deposit and initial paymentAV Moving is not upholding their side of the contract and actually providing moving servicesOur belongings have not been moved to our new location
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, *** ***

*** *** To whom it may concerns.Complaint ID: ***Original estimate has been done over the phoneAnd it was $ $based on cu ft (it was documented items and pieces)On the day of the move we put stickers on each
item.The actual total inventory was much higher than the original and so was total volumeThis is why the price was adjusted .The customer was informed about all the chargesHe agreed to our terms and conditions and agreed to pay the total price for our services.Regarding damaged and missing furniture, AV Moving provides basic liability insurance which is cents per pound per articleOur company policy states that according to DOT law AV Moving has days to resolve claim from date claim form was submitted by customerI’m sad to hear that we couldn’t satisfy *** *** *** and Apologize for the inconvenienceWe are expecting ** *** *** to fill out the claim form to proceed with resolving the issues

We gave an estimate for relocation from NJ to FL for *** *** over the phoneThe estimate was based on cubic feet and pieces On the day of the move ** *** had much more stuff than she mentioned over the phoneWe loaded pieces and 1800cf.According to the agreement
signed the total price is based on the actual volume of shipment Delivery was performed within agreed time frame

To whom it may concerns.Complaint ID: ***The customer was informed about all the chargesShe agreed to our terms and conditionsOur policy states that deposits are refundable if in writing and more than days prior to first scheduled pickup dateDeposits are not refundable if
cancellation or pick up date reschedule is made less than business days prior to the first scheduled pickup datePlease see the agreement signed by the customer(attached)

We apologize for the inconvenience but as I mentioned before all deposits are refundable only 7 days prior the first scheduled move date. If you have any concerns or complaints please contact our customer service at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I I appreciate the response  from A V Movers but they neglected to respond to most of my concerns. First, I was not told the new cost of the move until my belongings were already loaded onto a truck and in the possession of the company.  This is when I was told that the cost of the move was nearly three times the amount of the original estimate I received for my two bedroom apartment. The process that was used to estimate the cost whether intentional or not by the company, grossly underestimated the cost  in an attempt to get the business.  Second, I contacted the company repeatedly  in the process of the move to discuss some of the concerns that were developing. A V Movers did not assist me  with these concerns. I asked on multiple occasions to speak with a supervisor  and was told "no" by the customer service representative, Andrew. The only time anyone returned my calls was after I posted a negative  review of the company online. Third, part of the agreement was that my furniture  would be disassembled in the first apartment  and reassembled in the second apartment.  However, NOTHING was reassembled.  This service was one of the main reasons  I chose to use a moving company in the first place. Fourth, not only was nothing reassembled  but there were also items left outside and downstairs because the workers said it was too heavy and did not realize the heavy item could be disassembled  more to bring upstairs. I had to pay another moving company to bring this item upstairs into my apartment. Fifth, I did finally receive the claim forms to file for all of the broken and missing items. However, according to the paperwork, I now need to pay even more money to here the items appraised for value, damage, and weight. I also have to submit copies of the receipts, which is not possible because those are located in one of the missing boxes.  These concerns have not been addressed  and therefore I reject the response . 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]