Universal Commerce LLC

May 19, [redacted] ** *** Dear Mr [redacted] We are sorry to hear that you were not satisfied with your purchase of the ClearCast AntennasOur records show that your return was received on May 14, 2015, and a refund iscurrently being processedPlease allow 5-business days for the refund checkto arriveIf you have any further questions or concerns, please feel free to contact me at [redacted] Sincerely, [redacted] Director of Compliance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[redacted] [redacted] ** [redacted] Dear [redacted] We sincerely apologize for the inconvenience you have experienced with your orderRest assured, [redacted] the service you received is not typical of UniversalCommerce’s level of customer satisfactionThe necessary steps are being takento ensure this type of situation does not reoccur We are mailing your refund in the amount of $under separate coverPleaseallow 3-business days for the refund to arriveThank you for bringing this matter to our attentionIf you should have any other questionsor concerns, please contact me directly a [redacted] Sincerely, [redacted] Director of Compliance

August 19, [redacted] [redacted] ** *** Dear [redacted] , We sincerely apologize for the inconvenience you have experienced with your orderRest assured, [redacted] the service you received is not typical of UniversalCommerce’s level of customer satisfactionThe necessary steps are being takento ensure this type of situation does not reoccur Our records show your refund check was mailed on August 18, Thank you forbringing this matter to our attentionIf you should have any other questionsor concerns, please contact me directly at [redacted] Sincerely, [redacted] Director of Compliance

January 20, [redacted] ** [redacted] We sincerely apologize for the inconvenience you have experienced with your order Our records show your order was shipped on July 10, to: [redacted] [redacted] ***The package was returned to us and a refund check was mailed to you on October 29, After further review of our records, the refund check was not cashedTherefore, we are reissuing a refund check in the amount of $We have also updated your address to: [redacted] ***Please allow 3-business days for the refund check to arrive Thank you for bringing this matter to our attentionIf you have any other questions or concerns, please contact me directly at ( [redacted] Sincerely, Valerie M [redacted] Director of Compliance

August 27, 2015*** *** ***
** *** **
*** *** ** ***15 Dear *** ***s, An additional refund in the amount of $for shipping and handling charges hasbeen issuedPlease allow 3-business days for the refund to arriveThiscompletes your refund in full. If you should have any other questions or concerns, please contact me directly at *** *** Sincerely,*** ***Director of Compliance

June 15, 2015Ms*** *** *** *** ** *** *
*** *** ** *** Dear Ms***, Our apologies for the delay of your refundUnder separate cover we are sendingyour refund check via overnight deliveryPlease allow 1-business days forthe check to arrive. If you have any further questions or concerns, please feel free to contact me at*** ***
Sincerely, Valerie M***Director of Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did not receive product and now I just want my money backThe bank did waive overdraft but not personal check
Regards,
*** ***

July 20, *** *** ***
*** *** *** ***
*** ** *** Dear *** *** We sincerely apologize for the inconvenience you have experienced with your order Rest assured, *** ***, the service you received is not typical of Senior
Mobile’s level of customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccur Per our conversation, today, we were able to provide instructions on how to download the UbiServer application to restore your shortcut to the Internet Thank you for bringing this matter to our attentionIf you should have any further questions or concerns, please feel free to contact me directly at *** *** Sincerely, *** *** Director of Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complai** ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
My refund was inexcusably held for several monthsNow I am being offered a refund considerably less than my costsNone of my shipping costs for ordering or returning a defective and grossly falsely advertised product are includedAlso, the opportunity for me to utilize funds that should have been returned to at least months earlier is not consideredI'm being asked to accept less than owed to me, excuse incompetence, and absorb all collateral costsThis is not a fair solution and vehemently do not accept
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

June 22, 2015 *** *** ***
*** *** **
*** ** ***
*** *** *** We sincerely apologize for the inconvenience you have experienced with your order. In checking our records, we show that on May 22, 2015, our representative explained to allow days from the return ofthe merchandise for your refund to arrive We also show that your return was received on May 27th, and your refund check was mailed on June 15, 2015. Perhaps your letter and the refund simply crossed in the mailIf this is not the case, or if you have any other questionsor concerns, feel free to contact me personally at *** ***. Sincerely, Valerie M***Director of Compliance

January 20, 2016 [redacted]
*
[redacted]   We sincerely apologize for the inconvenience you have experienced with your order.   Our records show your order was shipped on July 10, 2015 to: [redacted]...

[redacted]. The package was returned to us and a refund check was mailed to you on October 29, 2015.   After further review of our records, the refund check was not cashed. Therefore, we are reissuing a refund check in the amount of $97. We have also updated your address to: [redacted]. Please allow 3-5 business days for the refund check to arrive.   Thank you for bringing this matter to our attention. If you have any other questions or concerns, please contact me directly at ([redacted].   Sincerely,   Valerie M[redacted] Director of Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Ms. [redacted],We sincerely apologize for the inconvenience you have experienced with your order.We, at Universal Commerce, are the supplier of your Senior Mobile Phone. You purchased the minutes for your phone directly through Red Pocket. While it is a common practice when placing a...

credit card order with any company to supply the three digit security code from the back of the credit card, you may contact Red Pocket directly with any concerns.  In addition, if you believe fraudulent charges were applied or attempted to be applied to your credit card, please contact your financial institution for resolution.  If you should have any other questions or concerns, please contact me directly at [redacted]  Sincerely,[redacted]Director of Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint...

resolved.
Regards,
[redacted]

September 16, 2015[redacted]   
[redacted] Dear Mr. [redacted] We sincerely apologize for the inconvenience you have experienced with your order. Rest assured, Mr. [redacted] the service you received is not typical of...

FederatedConsumers’ level of customer satisfaction. Our records show your refund checkin the amount of $88 was mailed to you on August 24, 2015. Perhaps, your letterand the refund simply crossed in the mail.  If this is not the case, or if you should have any other questions or concerns, pleasecontact me directly at ([redacted].  Sincerely,Valerie M[redacted]Director of Compliance

May 4, 2015[redacted]
[redacted]
[redacted]  [redacted] Dear Ms. [redacted], We sincerely apologize for the inconvenience you have experienced with your orderof the Clear Cast Antenna. In reviewing your account, we have confirmed that our...

representative processedyour order prior to the date listed on your personal check. We apologize forthis error. Please send copies of the statements showing the overdraft fees incurredto: CompTek, Attn: [redacted]  [redacted]
 We also show that your order was already delivered to you. Perhaps, your letterand the shipment simply crossed in the mail. If this is not the case, or if youhave any further questions or concerns, please feel free to contact me at ([redacted] Thank you for bringing this matter to our attention. Sincerely, Valerie M[redacted]Director of Compliance

[redacted]   
[redacted]
[redacted]  [redacted]
 Dear [redacted] We sincerely apologize for the inconvenience you have experienced with your order. Rest assured, [redacted] the service you received is not typical of UniversalCommerce’s level of customer...

satisfaction. The necessary steps are being takento ensure this type of situation does not reoccur.  We are mailing your refund in the amount of $154 under separate cover. Pleaseallow 3-5 business days for the refund to arrive. Thank you for bringing this matter to our attention. If you should have any other questionsor concerns, please contact me directly a[redacted] 
Sincerely, [redacted]Director of Compliance

October 14, 2016 [redacted]
*
[redacted]   We are sorry to hear that you are not satisfied with your order of the Clear Cast Antenna.   Per the notice that arrived with your order, your purchase is covered by our 30 day...

money back guarantee. You may return the merchandise to 8000 Freedom Ave NW, Canton, OH 44720. Upon receipt of your return, your refund will be processed within 3-5 business days.   If you have any further questions or concerns, please contact me directly at ([redacted].   Sincerely,   Valerie Moreland Director of Compliance