Universal Home Improvement, LLC

Initial Business Response /* (1000, 5, 2015/09/08) */
We have hundreds of satisfied clients in the same community and strive for 100% customer satisfaction. We apologize for the inconvenience and thank you for your feedback.
Please provide us with a reasonable estimate for repair of the...

damaged gutter, we will gladly issue a refund equivalent to the estimate amount.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My estimate is from the seamless gutter company, which is 250.00 to replace and paint the gutter. I would like to have my refund by the end of September.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I spoke to Mr. [redacted] on multiple occasions and always made myself available to answer his questions and concerns.
On the day his roof installation was finished, I personally made a call to him to make sure he was satisfied with the installation and ask if clean up was done to his...

satisfaction, he responded by saying that everything look great. Never made mention of ANY material or shingles left behind. He called our office weeks later to inform me about the flat tires he had replaced. I told him we would gladly reimburse him and instructed him to send us copies of the receipts so we could process his refund. He never mailed them and we never heard from him again until now. 
Normally we cannot process a refund without a receipt but in an attempt to resolve this issue once and for all, we are mailing him a payment for his tires in the amount of $110.00

Tell us why herUniversal Home Improvement has spoken to the homeowner and went by his  home to resolve any issues that he may have had. We have delivered materials to homeowner and reassured him that when the weather permits we will complete the contracted worked. Due to weather and backlog of...

materials the completion of work has taken longer than expected. It is always Universal Home Improvement's intend to respond to our customers and make sure that we are providing quality work and service.

October 31, 2016 Revdex.com ...

330 N. Wabash. St 3120 Chicago, IL 60611 Compliant Department: This is in response to compliant # [redacted]., [redacted]. Universal Home Improvement contacted Mr. [redacted] regarding the status of his contracted roof work.  Due to multiple weather related storms in Colorado this year, this has delay work being done. There has been a shortage of materials, and back orders which led to delays in getting the materials delivered.  I spoke with Mr. [redacted] and indicated to him that his roof accessories would be there this week, and materials as soon as they are available. I also told him and we will give him an approximate completion day subject to weather conditions when materials are available.   Universal Home Improvement has communicated with all of our customers to let each one know about these delays, and the status on the completion of their work. We assure our customers the work would be done as soon as the materials were available and weather permitted. We apologize for any inconvenience which this delay caused Mr. [redacted] It was never our intention to have this process take this amount of time, but totally out of our control. We always work within the best interest of our customers, to protect their home from any additional damage that can occur from an unprotected roof. Our office will be in constant contact with Mr. [redacted] to keep him update on this process.   Regards,   [redacted] Universal Home Improvement, LLC [redacted]
[redacted]

My experience with this company was a easy process from the beginning all the way to the end Michael [redacted] was very aggressive with my insurance company making sure everything was properly. I would highly recommend this company for any insurance claims.

Initial Business Response /* (1000, 12, 2015/07/06) */
We have had good communication with the homeowner. We have resolved all the issues. The job is being completed as we speak.

Our most sincere apology that you have not been communicated with sooner. I am contacting our accountant to verify payment has been deposited, speaking to this representative  to  overlook the contract and I will contact you personally to arrange/schedule the completion of your repairs...

or come to a resolution that will satisfy your concerns. Thank you for your patience and we will make this right by you.Respectfully submitted,[redacted]

Initial Business Response /* (1000, 5, 2015/02/13) */
Ms [redacted] has received a full refund. The issues and broken promises have to do with an employee who was over promising things in order to generate sales. He has since been terminated and we are working hard to correct all the problems...

caused by this person.

Revdex.com:The reasoning behind the complaint was due to the lack of response from the company, as I had made several attempts to contact multiple people about the concerns of absence of materials. I have had to make multiple calls in order to have anyone contact me back. Multiple times I had Beenough told you will get a call or I'm busy I'll call you back. I am in the construction industry as well I understand setbacks. Thus I understand keeping close contact with clients to make sure they are in the loop. It is to my understanding that it is not only an issue for me as it is for others as well. I would hope to do business with the company in the future if everything goes well with the rest of my roof replacement. 
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory. to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 9, 2015/10/20) */
Contact Name and Title:[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
Mr. [redacted] siding is not readily available and had to be special ordered. It has a delivery date of 2-3 weeks. We will...

complete the repairs as soon as the material arrives.
Initial Consumer Rebuttal /* (2000, 11, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Tell us why her
Universal Home Improvement has spoken to the homeowner and went by his  home to resolve any issues that he may have had. We have delivered materials to homeowner and reassured him that when the weather permits we will complete the contracted worked. Due to...

weather and backlog of materials the completion of work has taken longer than expected. It is always Universal Home Improvement's intend to respond to our customers and make sure that we are providing quality work and service.

Our most sincere apology that you have not been communicated with sooner. I am contacting our accountant to verify payment has been deposited, speaking to this representative  to  overlook the contract and I will contact you personally to arrange/schedule the completion of your repairs or...

come to a resolution that will satisfy your concerns. Thank you for your patience and we will make this right by you.Respectfully submitted,[redacted]

Initial Business Response /* (1000, 9, 2015/10/20) */
Contact Name and Title:[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
Mr. [redacted] siding is not readily available and had to be special ordered. It has a delivery date of 2-3 weeks. We will complete...

the repairs as soon as the material arrives.
Initial Consumer Rebuttal /* (2000, 11, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)