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Universal Screen Arts, Inc.

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Reviews Universal Screen Arts, Inc.

Universal Screen Arts, Inc. Reviews (27)

Initial Business Response /* (1000, 5, 2016/03/09) */
We have contacted the service provider for the VIP Membership, and requested the cancellation of the VIP Membership as well as a complete refund of all chargesWe have been informed that the membership has been canceled, and that complete
refund has been processedMs*** should receive an email from VIP Insider confirming the above information
Initial Consumer Rebuttal /* (2000, 7, 2016/03/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I spoke with Ms*** to inform her her credit of $had been done on 1/25/The credit will go back on the credit card she used on her Pay Pal accountHer bank will post that credit back on her credit card within days, when it posts is up to her bankI also informed her I was
crediting back her original shipping of $I apologized to her for the delay in receiving her creditThe shoes shipped directly from the vendor and also were returned directly to the vendor and we never received word from the vendor that they received Ms***'s shoes backAgain I am sorry for any inconvenience or frustration this has caused Ms***

Initial Business Response /* (1000, 5, 2015/12/31) */
We sincerely apologize for the way in which you and your mother were treatThe order was shipped on the 21st of December via USPS Priority to ensure Christmas deliveryUnfortunately, there was a delay in routeWe have issued a refund for
$which was the shipping fee charged for the entire orderOnce again we sincerely for the delay in receiving your order, and for the way you and your mother were treated

Initial Business Response /* (1000, 11, 2016/01/14) */
We have reviewed Ms*** account and see that her order was sent when payment was receivedHowever, we received notification from our bank that a stop payment was issued for the $dollar check that was sent to pay for the balance due
on the order
At this time since the order has been shipped we
have deemed the situation closed
Initial Consumer Rebuttal /* (3000, 14, 2016/01/25) */
Please see the attached rebuttal provided by the consumer:
"DearMs***:
I sent two cheks to Bas Bleu which they have cashed one for $and another for $They claimed that they never received check number #*** for $so I sent them another $check and they told me to call my bank and to put a stop on one for them which I did but it seems that Bas Bleu beat me to the punch by cashing the first check of number #*** and Bas Bleu returned to me via mail the second check #*** for $(twelve dollars) which I tore up into little pieces and disposed ofBehold here are the photocopies of the front and the backs of the cleared checks of $and $as I'd also sent to Bas Bleu so I don't owe them anythingSo I don't understand what the problem is."
Final Business Response /* (4000, 16, 2016/01/29) */
As we previously stated we have mailed Ms*** her order, and as such have closed the issueThere is no balance due
Final Consumer Response /* (4200, 19, 2016/02/09) */
"Dear Ms***:
My response is the same as beforeI am not satisfied with the agreement of Bas Bleu of "No balance due" because they did not give a truthful account that my check had actualyl clearedThey claimed that check #*** was put on a stop payment and sent right back to my bank when in fact I sent them and you both copies of the fron and the backs of thecleared check #*** for $(twelve dollars) to prove that it clearedYet they still insist there was a stop payment when I told the bank to put a stop payment in the second check number #*** which I sent to Bas Bleu and they'd sent back to me which I'd torn up long ago because I didn't want them to cash two checksFirst, they told me they didn't get check no *** then when they told me they did in fact receive it I called my bank and told them to put a stop payment on check number *** but it seems that Bas Bleu beat them to the punch by mailing the check back to me
I give you permission to publish my complaint onlineI give you permission to retype my letters."

I would like to apologize to Mr***I have spoken to our web department about his complaint and have been informed that Mr*** has been permanently suppressed from receiving emails as of 7/17/Again we are very sorry for any inconvenience this may have caused

I recently spoke with Ms*** and explained that this was the first time I have seen her complaint and apologizedI did ask her when she purchased the DVD set in question since I did not find her in our data base and told her our company acquired Acorn Catalog September 1st and we had no
records of any orders prior to thatShe did say it was prior to 9/I explained we did not sell the same DVD set she had purchased but could send her a revised set of the same title and she agreed to thatI again apologized for any frustration this has caused

I am rejecting this response because:The Agents that assisted me were *** *** *** *** They both hung up on me and I called a third time and the 1st agent assisted me again and I even told her that they had hung up the phone.The Return label was free and it does not state in the return label that there was going to be a $fee for the shipping,I even had to buy a big envelope from the post office because they would not accept the priority box because the shipping is free and you have to pay for the priority box.I want back a full refund of $they only gave me a partial refund of $and it wasn't a return it was an exchange for the same shirt but in a smaller size.They claimed in the email that they no longer had that shirt available in the size that I wanted it so they kept the shirt and the money that was used to purchase the shirt.They cannot take the money that was used for the shirt to pay shipping.I want a full refund or the shirt back because I sended the shirt back for an exchange not for a return for starters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me; assuming I receive the proffered replacement disc. V/R** ***

I have reached out to Signals VIP about this matter, as we are just a participating retailer for them, and this is their response.Ms*** contacted us on 11/8/to cancel her account and we did issue refunds totaling $back to her at that time. As a courtesy, upon receipt of this
letter, we have issued the remaining charges back to her account. At this time all charges have been refunded back to her. The total amount of the refund will be $164.45. This should post within 2-business days. Again, we regret any inconvenience this may have caused Ms***

Revdex.com received the following response from the business on 4/21/17 From: Date: Fri, Apr 21, at 8:AMSubject: Revdex.com Complaint ID: ***To: This in response to the customer complaint by Ms*** She states in her complaint that in December of she called our company to place an
order and that there was never a mention of the VIP Insider service or chargeMs*** in fact agreed to the program when she placed an order on our web site not when she called in to orderHer original order was placed on the web and when it did not ship out Rush Delivery because the items were on backorder she called usThe original order was canceled and she placed a new order with our phone repWhen her web order was canceled it does not cancel the VIP membership that she agreed toShe would have received an email thanking her for joining and at that time she could have called VIP Insider to cancelShe states that she was "surprised that this was automatically done when she placed the order"It is not automatically done. The customer, after they have read through all the information and agree to the program, clicks the box to join. The VIP Insider Club is a separate company of which we, and numerous other retailers, are a part ofIt is a rebate programI have included a screen shot of what the customer see's on our web siteIt appears that Ms*** has already called the VIP Insider and canceled the program and will be refunded. We are very sorry for any inconvenience to Ms*** Christine R

I spoke with Ms*** who was under the impression that because she used a 10% off discount on her initial Book A Month orders that that same 10% discount would automatically come off all her Book A Month orders for the next monthsI explained these orders are auto filled and our system can
not automatically apply the 10% off each order for the next monthsI proceeded to explain that I could give her the 10% off each order in one lump sum of $which is 10% off the purchase price of $She agreed to that and the amounts were credited back to the credit card used on the four ordersI apologized for the bad customer service she received previously when trying to speak to someone to straighten this issue out and gave her my direct contact information should she need anything else in the future

Initial Business Response /* (1000, 5, 2015/12/17) */
We sincerely apologize for the abundant amount of emails you have been receivingWe have removed your email information from your account, as well as submitted your information to our circulation department to make sure there is not any sort
of system glitch

Initial Business Response /* (1000, 5, 2016/05/24) */
After checking our stock and seeing that we received the wrong merchandise we contacted the vendor. The vendor did overnight us the correct shoe and we reached out to Ms. [redacted] to inform her we would overnight the correct shoe to her. At...

that time she informed us she had already purchased a shoe elsewhere. We have credited Ms. [redacted] for the shoes and all shipping she was charged. We apologize for any inconvenience this has caused.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/13) */
All of our online discount offers have the following disclaimer at the bottom page on the website:
Prices online already reflect discount.
Available for in-stock merchandise, while supplies last.
Excludes Gift Certificates.
Valid for...

online orders only.
Discount cannot be combined with other offers and cannot be applied to previous purchases.
You must click to supportplus.com from this e-mail to take advantage of any possible markdowns.
As such they do not apply to the paper catalog, as the sales in the paper catalog do not coincide with the website.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their pop-ups need to have asterisks. It is misleading to have a pop up say one thing and your final page to say something else. This is bait and switch. I've never heard of or seen supportplus.com.
Final Business Response /* (4000, 12, 2016/01/29) */
As previously stated online promotions are solely for shopping on our website which is Signals.com. The website offers are separate from the catalog, as such we state on the website "On-line orders only". With that being said the discount being requested is not valid for use with the catalog.

We have notified our marketing department of this situation. At this time    has been permanently removed from our email list.

Ms. [redacted] sent in a return using the prepaid return label attached to her packing list. The label is for the convenience of the customer but is not free to use. The price is clearly stated on the front of the packing list the cost to use the pre paid label is $7.95. The customer does not have...

to use this label when they are returning an item. They may choose to send  the return back  through any method that they choose.  Ms. [redacted] called 7/4/17 for an explanation of the return fee. When our agent was explaining the reason for the $7.95 fee Ms. [redacted] hung up on the agent.

We reached out to Ms. [redacted] to let her know we are going to inspect our stock for quality. We will then ship her a new CD cabinet and she can use the packaging from that cabinet to ship back the damaged one. She did agree to that and seemed satisfied. We do apologize for any inconvenience this has...

caused.

Initial Business Response /* (1000, 5, 2015/12/09) */
We have checked the account of Mr. [redacted], and see that his name has been removed from the mailing list for all of our brands. We have also forward his information to our circulation department to ensure that his information is suppressed from...

future mailings of any sort.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Revdex.com, this is the result I was hoping for.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2015/12/01) */
Generally it is our process to issue an exchange for an item that has missing parts, as we usually do not have additional parts available. We have contacted our warehouse to have the product specialist contact Ms. [redacted] regarding what parts...

need to be replaced.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have agreed to send me the missing parts to my item, and that is all I wanted. Thank you for your help.

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Address: 5581 Hudson Industrial Pkwy, Hudson, Ohio, United States, 44236-5019

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